I was looking for a bank where I could get my two teenagers, 16 and 17, a student account. I had…read moreseen a billboard for BOM and thought they might be helpful and friendly compared to the big banks. I was wrong. I walked up to a teller who seemed unfriendly and confused. I was told that I needed to bring in a social security card for each of them instead of a driver's license. I have no problem with that, but it was the dull and unfriendly demeanor of the teller and desk staff that was disappointing. Very unmotivated. As we walked out the door, my daughter said to me, "Wow! Not toooo friendly there. I wouldn't want an account there." My son agreed. Imagine how they are with people who already have an account established. This is why I have banked with Discover for over 10 years. We went down the road to Regions to experience better service.

The staff of Old Monroe Wentzville are friendly, knowledgeable, efficient and customer oriented…read more AFter moving to Wentzville a year ago, it did not take us long to decide that Old Monroe was the right bank for us. Solid rates for CD's, available ATM, business-like demeanor yet friendly staff. Convenient to I-64/40/61 so very handy to stop in on the way out of town or the way back into town. Since I am not very computer literate, I really appreciate their easy to navigate on-line services.

I am writing to formally report a deeply disturbing pattern of behavior regarding the manager,…read moreElzaura, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations--which led to her transfer from the St. Charles branch due to similar complaints--this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

Every time I come in the staff is super friendly, I never have to wait for more than five minutes…read moreno matter what transaction I'm doing. They are super quick with getting help and getting you in and out. The building is always very clean. The ATMs always work and there's two. There's also a drop off box. Highly recommend coming to this location for any banking needs. If this is your bank.

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

CNB Florissant is a wonderful old-fashioned bank with all the things we always took for granted -…read morefriendly employees, tellers, banking assistants, coffee, popcorn, drive-through, ATM, and almost no waiting!! And also the BEST CD interest rates! And they do post their CD rates on their website.

Service was friendly but their policies are not. They don't publish their interest rates on the…read morewebsite. You have to request them. They also have a horrible death policy. They force you to remove an account holder or close an account only 6 months after someone passes. This is ridiculous. Affairs are rarely wrapped up within six months. This policy put me in a very difficult situation where I almost lost a lot of money.

I have been banking at this branch for over 25 years. I have had several personal and business…read morechecking and savings accounts. As well as several car loans and commercial real estate loans. The people that I've worked with have known me by name when I walk in the door. However, since the merger has taken place, I haven't seen as much incompetency in a business anywhere else in my life. I tried to make a simple transaction of a loan payment after mistakingly paying a few bills after writing a check that I had forgotten about. My reserve line had covered this, and I merely went in to make the loan payment from my savings account. From that point, it took me almost a week to get this transaction resolved. I had gotten errors through the online app, so called the branch to have the payment made for me, and was met with so much confusion and incompetency for such a simple transaction.. by the end of the call, I was very frustrated, but assured that the loan payment was made and I would incur zero interest. However, upon checking a couple days later, I witnessed that the payment had not been made, and in fact a transfer had been put into my checking account. When I called back, I was again met with much confusion and the banker even attempted to try to close my overdraft protection account all together and leave me unprotected. Why on earth? Would anybody suggest this? I may need to take my banking somewhere else as I am now fearful for the safety of my accounts at this bank.

I would like to solicit all Electro Credit Union members that were impacted by the merger to…read moreCommunity America to express their frustration to the CEO Lisa Ginter of Community America about their lack of information regarding the information that we needed for this merger. Routing numbers and account numbers provided two to one day before conversion, no checks for Community America for at least 2 weeks if not longer. Their poorly developed online bill payment system which has you guessing on where the payment is going! Inadequate online banking support and nothing but placating you and providing idiotic solutions! If you do not feel like contacting Lisa Ginter, please flood Community America with their failure to provide a welcoming customer experience!

I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

I was trying to do some banking for my elderly mother. I don't have an account here and I wasn't…read morequite sure if my mom did either... Well, they were as helpful and patient as could be, in spite of my knowledge lack, and also protecting my mother's confidentiality. They didn't personally remember her, and definitely didn't know me, but they did what they could to help. In the end, it all got worked out.

I had a security breach issue on one of my accounts somebody got a hold of my email and did a lot…read moreof ugly purchases. It was through subscriptions that I thought were canceled in we're not they just kept going on. I just want to say that how the bank handled this was wonderful patient understanding did I say patient patient patient. I was not the nicest person because it kept happening the bad guys were very persistent at wanting their money. But thanks to the support I got from the bank I was able to resolve the problem and I can't give them enough accolades concerning the way they handled it

My mother had accounts for over 50 years at CNB, she recently passed, so there were a lot of…read morefinancial issues that were difficult to do correctly with her trust. Mesaab Ismail helped my sister and I through every issue. in a difficult time he could not of been more understanding and professional. thanks CNB for having a great staff and thanks again Mesaab!

Extremely happy with Citizens National Bank. I have had my business and personal accounts with…read moreCitizens for 20 years. The staff is always friendly, happy and helpful.