The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

Regions Bank promised a $350 bonus for trying out merchant services, but after nearly 7 months, I…read morestill haven't seen the funds deposited. Despite my requests to stop merchant services, I've been charged for multiple months after my requested stop. Mandeep, the merchant services liaison, continually assures me week after week that the bonus will be deposited in a few days I'll receive refunds for the incorrect charges, and months later he still has done nothing. I've visited the bank in person several times and spoken with three different managers, including regional branch manager Amro Alshamari, who also keeps promising resolution but without any follow-through. At the very least these two are liars. Additionally, the app sucks. I can't transfer funds between personal and business accounts, and while a manager said it was a temporary issue, it also remains unresolved. The monthly service charges are unreasonable, especially when compared to other banks. I've found better options with American Express, which offers a free business checking account that pays interest and provides an account opening bonus without hassle unlike Regions. I strongly advise against working with Regions Bank. This place is a scam.

I opened an account as a new customer to the neighborhood. If you opened a savings account with $1k…read moreleave it for approx for 3-6 months you got $500. I opened with $2k and left it for over a year. I came back last month to withdraw it and my account had been closed because of inactivity. I waited for almost an hour for them to straighten this out. After it was resolved, I said keep it Closed. The Teller stayed, just leave $5 and make a $1 deposit monthly and that will keep it open. I get a notice on the mail how my account was overdrawn because I was charged a fee. I was never charged a fee and didn't agree to a checking account! I go into the bank and they tell me it's nothing they can do and I need to pay the overdraft. I wouldn't think twice about using this bank, even if it were the last bank on the planet. I would stuff my cash under my mattress before using them. It's the principle at this point!

Every time I come in the staff is super friendly, I never have to wait for more than five minutes…read moreno matter what transaction I'm doing. They are super quick with getting help and getting you in and out. The building is always very clean. The ATMs always work and there's two. There's also a drop off box. Highly recommend coming to this location for any banking needs. If this is your bank.

I am writing to formally report a deeply disturbing pattern of behavior regarding the manager,…read moreElzaura, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations--which led to her transfer from the St. Charles branch due to similar complaints--this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

Great Customer Service, their staff is knowledgeable and friendly. We recently had an issue on one…read moreour debit card where they were able to drain both our savings and checking account. They were quick to get the card cancel and and temporarily replaced our money, while our case was investigated. After they investigated we received a letter telling us our case was closed. We were able to get a new card the next day by going to another location that was closer to the area we would be at following a funeral. They have helped us with our car loans and Mortgage. I would recommend Vantage Credit Union for all your banking needs. NancyJ

So I use to bank at the location in Des Peres, well because it was centrally located to work and…read moreschool and everywhere in between. I was so sad to see it close, but then came across this location. This is a nice location with very nice staff. Everyone is so friendly and can really answer your questions. It is one of the older branches, so you get face to face interaction and not over a video screen, which I enjoy! Kohls and Home Depot are on the same road, and is it not too far from the Ellisville Ball Fields. I think I may enjoy this location and then make a shopping trip!!!

Walked in and got helped immediately. Discussed checking accounts and possible loans. I was helped…read moremore than I expected.

I've been with this credit union for 10+ years now before they were Altru. It has unfortunately…read moregone to crap. The personal touch that was there is no longer present. They don't care if you're money gets taken by a scammer and they don't do anything about retaining their customers. All they care about is making sure you make your payments for any loans you have with them. I wouldn't recommend this credit union to anybody I know or hate. Please take your business elsewhere before you get treated the way I did. Very disappointed and have nothing positive to say.

Opened an account with the branch manager and it was a very pleasant experience…read more She's obviously very experienced and explained all my options and bank services.

I frequently have business at the Weldon Spring branch of Central Bank. I have interacted with all…read morethe employees there, Doni Q., Nicole E., Jennifer W., Jaelynn C., and Colleen K. They are all extremely helpful and pleasant to talk to...always smiling. They are knowledgeable and great employee representatives of Central Bank. Don T.

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.