I love Springtown Pinnacle Bank. The manager Paige and all of the employees are very…read moreprofessional and have been a great help every time I have had any issues or concerns. I would 100% recommend them !

I had an unfortunate experience with customer service where I expressed myself inappropriately by…read moremaking insults and hurtful comments via online chat. As a result, the branch manager of the Springtown location Paige Slate contacted me and informed me that my account would be closed. She also requested that I visit the bank to withdraw my money. I arrived at the bank and they unlocked the door for me to enter, I then went to the counter where I got my money with no issues and I left. Without my knowledge while I was getting my money the manager called the police and falsely accused me of refusing to leave and causing a disturbance inside the building. Despite her false claims, the Springtown police did not arrest me but they did issue me a verbal trespass warning. It's hard to believe the manager invited me to come to the store location to withdraw my money, unlocked the door for me, and then called the police when I arrived. It is concerning that Paige Slate is in a position of authority and she abuses her power in this manner. It should be illegal to lie to the police and essentially set people up for trespasses the way Paige Slate has. Paige Slate grossly exaggerated the situation to provoke the police into taking unnecessary action. Although my anxiety and service-related PTSD do not justify my behavior earlier that morning with the online customer service, they might help explain why I was struggling with Customer Service. However, the Branch Manager's decision to fabricate stories and call the police on me was malicious. Her intent was clear - she wanted to see me behind bars or hurt, and she was willing to resort to lies to make that happen. Additionally, I have reason to suspect that someone driving a late-model grey Dodge Ram has been stalking me ever since the incident. It could be a co-worker or possibly the managers boyfriend or something. When I tried to confront the driver about following me into the Brookshires parking lot, they scurried off pretty quick.

Seth is amazing! When you're feeling down and out and perhaps gently confused go through the…read moredrive-through because Seth is the one for you. I do love the staff but he is kind discussing the loss of my husband. A+

I have had nothing but great experiences with this bank. They are the only bank I have ever had…read morethat will replace your bank card in the lobby on the same day. No waiting 5 to 10 days via mail and the staff is great!! Love them.

I've been banking with Wells Fargo for years and this branch (White Settlement, TX) still has the…read moresmall town service. From the tellers to the Personal Bankers: Johna M., Francesco and Michelle, I've had superior service with opening new accounts, ordering checks and explanation of transactions. It's always a pleasure when I'm in town to stop by and say hello to these very kind and very professional people. The personal service at this branch is the best! You won't find a better group of dedicated people.

Opened my account on line made my deposit .... Customer Service was 10+ Benbrook Branchread more

The employees that work there just think they are know it alls..only dressed to look professionalread more

Inept bank- Opened an account with this bank, tried it for…read more90 days, and then closed the account due to problems with "bill pay" site, and general slow service at Azle branch. Called the help desk to close the account, and it took them 4 days to officially close the account, then another day to "mail" a cashiers check. Never received the check and after 22 days, 5 calls, and 5 different stories on where my reimbursed account check is. I am finally told that due to the fact that it is a cashiers check, they cannot "stop payment" for 90 days, by law, and that I will need to wait that much longer, then fill out a Declaration of Loss, and wait even longer to be paid the closed balance of my accounts. Would stay far away from these slippery bankers! They do business under multiple names!

I love this bank! Every employee is always friendly and helpful. Even Before I opened an account…read morethere they were awesome every time I conducted business. Always a good experience working with them.