The bank has had caution tape for weeks. The indoor section of the Chase Bank is closed. I am…read moredisabled and it is the only location I can get to. It has horrible management. My money was almost stolen from me when I was tying to make deposits in ATMs. The machines do not work accurately. I got cheated out of money from ATMs. Had I not been diligent I do not know how I would have survived this location without the ability to walk. Check Google reviews.

This is the closest Chase bank to us. If you're lucky enough to work banker's hours and go inside,…read morethe staff is pretty good. However, if you don't and need to transact through the ONE working outside ATM, you're going to wait a long time. See the attached pic. This was Saturday, 8/31/2025. This is normal for every Saturday. This is why I ended my banking relationship with Chase after +15 years when I moved to TX. Now I bank with Schwab and I can use any ATM around the world and get my ATM fees refunded a few days later. So much win going with Schwab these past 4 years.

BEST bank ever! I opened an account at this bank when this…read morebranch first opened, and the customer service has never been less than stellar! The tellers are incredibly helpful and friendly, and this is a bank where you feel that you have a true relationship with the bankers. When you phone the branch, a real person answers the phone (not a computer demanding your social security number, mother's maiden name and first-born child like most banks these days)! And before I identify myself, they even greet me by name just knowing my voice! Yes, they have online banking and all the most current banking technology, but the personal touch and attention to detail Washington Federal Savings and Loan offers adds much more value to the experience of doing business with them, for both personal and business accounts. If you can't imagine saying that you LOVE your bank like I do, open an account with them and see for yourself.

From the owner: Washington Federal is a full service bank offering Mortgages, Checking and Savings, CDs, Retirement…read moreAccounts and Business Banking. We're invested in your community. Member FDIC. Equal Housing Lender. We are located on the corner of Wind River Lane and Unicorn Lake, opposite the Cinemark movie theatre.

My review is based on my weekly interaction with Heather and Jenny, the dynamic duo. Cheerful,…read morealways ready to fulfill my requests, they always take the time to give me their undivided attention without rushing me, and the most important aspect of my visit is they know who I am and acknowledge me every time. It's refreshing to be able to shop and bank locally, and be treated as a person, and not just a number or an account. Kudos to the talent scout responsible for hiring these two hidden gems. In my humble opinion, they're Point Bank in the flesh. Heather and Jenny, thank you for the respite from the frazzled rat race, commonly referred to as life. Keep up the awesome work, and I will cheerfully and wholeheartedly recommend your branch and your services to all my friends, family and anyone who will listen.

DO NOT USE THIS BANK!!!! I moved away and tried to close my…read moreaccount as they only have a few branches in north TX. I have seriously called dozens of times to get this closed out with no return call back. I have left messages repeatedly! Meanwhile, I am getting charged fees and autodrafts I was not able to stop were still going through and I was getting charged on them as well! I have been calling since JULY 2015 and this issue is still not handled as of today OCTOBER 27!!! I have even called the president Ray David, Jr. with no avail! All I get is to leave a message and someone will call me back. But THEY DO NOT CALL BACK!!! And charges just keep going up!!! So now, I am getting certified mail and collection notices! Yet STILL CAN NOT GET ON THE PHONE WITH ANYONE!! Maybe this is how they get their money?!?!? Who knows, but take it from me..... DO NOT USE THEM!!!

I have held several accounts at this bank including a non profit account. It kills me to write this…read morereview because the staff at every branch I have visited are very helpful and friendly but a bank has to be more than nice. I recently had a fraudulent charge on my personal card over a weekend. Every number I called let me know they were open during regular business hours. I could have cancelled my card but Christmas is three days away and I need access by my account. I closely monitored my account until Monday and no further charges were made. When the bank finally opened I called and was told they would have to call me back because they didn't know what to do. Excuse me? I received a call was told I had to deactivate my card. Assuming I could run by the bank and grad a temp card I was informed I would have to wait 10 days. So that's 10 days at the holidays where I have no card. I can write a check but it's so unsettling that one, I received no fraud alert. Two, I had no recourse until Monday morning. Three, I had to dispute the charge instead of my bank reversing the charge. I've never disputed a charge but it sounds like I might just be out the money. Four, how can a bank in this day and age not have the most basic protections in place? No fraud alerts. No emergency phone numbers. Can't even give you a temp card. Can't reverse charges! The charge on my card was small but what if my account had been wiped out. I would be in huge predicament and my bank would not have my back. During this same fraudulent activity, my husbands card from a different bank was also used. They stopped a second charge, notified him of fraud, reversed the charges AND he had a new card the very next morning (a Saturday)! I had delusions that using a small bank was good for me, my town and just the right thing to do. None of that matters if my money is at risk and a small bank is incapable of protecting it. I hate it to do it but I have no choice but to move my accounts.

This is a great credit union! The staff is so helpful and friendly and they have great rates. The…read moreemployees know me and call me by my name...they have all the Big Bank services but not the high, excessive fees. I love the fact that they are member-owned which means we, the members, share in the profits..I highly recommend this credit union.

From the owner: Members' Choice Federal Credit Union is a voluntary co-operative, nonprofit savings institution,…read moreorganized in 1973 for the purpose of encouraging thrift among its members, creating a source of credit at a fair and reasonable rate of interest, and providing an opportunity for its members to use and control their own financial organization in order to improve their economic social conditions.

Texas heat melted my card... Came in and Micheal was great…read morehelp , especially for the water lol

I am writing to express my disappointment with the service I received when attempting to open a new…read moreaccount at your branch on Tuesday. Our intention was to open an account where I could deposit and withdraw money as needed, yet I was informed that my request could not be processed, which was quite confusing and frustrating. I understand that there may be policies in place regarding account management, but it was disappointing to be told that this type of account wasn't an option despite my intention to maintain activity with the account. My husband explained we were opening at this bank because we didn't want all our money in one bank. The lady was perturbed that we were gonna put money in and take it out the next week for investments. The money is actually coming from one bank to that bank. It's not like it's money laundering Welp you lost a new customer. Very rude. Go elsewhere where they want you!

I have used Andy for 5 years now. He does my taxes each year and also he is there to answer…read morequestions any time they come up during the year. He's the best.

What started out as an encouraging phone call about back taxes, ended up, dragging on for months…read moreand him losing my business. I'm not sure exactly what happened but my tax returns were supposedly completed over two months ago and I can't get this guy to return my phone call. I booked meetings with him and then he doesn't answer. He seems to always have an excuse why he isn't available, stomach trouble, busy and the last time I spoke to him, he said he was holding my tax returns for payment, but he had never even given me a bill. I don't know if he has dementia or what's going on, but this was extremely frustrating and a huge waste of my time.