Do not use this mortgage company unless you want to be schmoozed and then have your concerns and…read morequestions dismissed while ending up with a mortgage rate higher than they profusely promised at the beginning just so you would be convinced to work with them. This was very similar to another customer's experience as well. I noticed the way a lead loan officer badmouthed and blamed his assistant in front of me, while the assistant and some other office worker I never met actually handled the communication and paperwork after the initial meeting. That communication was only when they urgently insisted (through unprofessionally worded and formatted emails) that I sign something right away, despite my questions and concerns about the rate and transaction details. They never talked me through options with respect like any customer deserves; instead, they sent the final rate and also charged me extra money to bring the rate down, but they still couldn't actually deliver on the rate they so proudly promised at the beginning. I understand the rates change; it doesn't give loan officers the right to nonchalantly dismiss their customers' questions and lock in a rate without first consulting the customer. They technically performed a task, but they have miles to go to practice respectful customer service, communication, and honesty. You'd best look for mortgage servicing elsewhere until they get their act together.

I personally had a great experience with Gold Star. Had a more complex and challenging case: refi…read moreon my current home and purchase of a new home. Gold Star kept me in the loop, worked with me to get all the paperwork needed, and helped work through a 3.5 month extended closing time. My rates were fantastic, and even a deal of this complexity got done on time.

Ben Coulter was in the middle of a time sensitive refinance for me around Nov 2017. I called him…read moreone day to find out the progress and he said he would call me back. He never returned another call and wasted 2 weeks of my time I could have been working with someone else. There are plenty of good loan officers out there, there's no way I would ever consider going through Ben again.

When my family and I were shopping for a mortgage for our new house we had originally gone to our…read morebank for our mortgage quote. Our realtor thought we should also check with Ben and his team to get a competitive quote. Ben was able to save us money in both closing costs and monthly payment with a lower rate. The entire experience was great from the constant communication to the smooth closing process. Ben and his team really took the stress out of the home buying process for us. We highly recommend giving him a call!!

I was a difficult case, but Eric got my HARP refinance done when others could not or would not. I…read morewas badly underwater, stuck in an interest only loan, had private mortgage insurance and the company that had my loan would only pretend to consider options. At first it was hard to find a new lender, and Eric generously allowed me to explore other options like NACA, but none of them were able to deliver. Eric kept in touch and was always truthful and realistic. Then we were finally able to find a lender who would do what we needed, and after that the refi proceeded quickly and efficiently to closing. Don't bother with the other guys, Team House is honest, knowledgeable, and professional.

Need a loan? I recommend talking with Eric! The guy is tireless, and he works for you not against…read moreyou. As you run into barriers getting pre-qualified, which happened to us. Eric methodically and with lots of patience, takes them down. By explaining what's going on, and looking for ways to make it work, Eric really sets himself apart. He and his team were a real pleasure to work with. Thanks to his hard work and tenacity, we closed on our house last month! We couldn't be happier with the service and dedication Eric showed us. We really appreciate him helping us buy our house! Now if he could only do something about the weather(too much snow). If you are looking for a mortgage broker, you should give Eric a call!

My husband and I chose Matt Anderson with Impact Mortgage for our home loan and it was a great…read moredecision. He explained everything for us, going over the different options available letting us make informed decisions. He was able to get us a great interest rate, less than half of what we were paying for our last home. The lender required extra paperwork from the condo management company and Matt had to go through some hoops to get that paperwork. He would meet with us at our home with our crazy schedules to get everything needed for the application done. Every step of the way he made the experience a positive one. We highly recommend Matt to make a lifelong financial decision an informed, helpful and confident experience.

What an absolute JOKE of a business. The owner, Brady is easily one of the WORST communicators…read moreyou'll ever work with and the only thing you can rely on him for is to waste your time and lower your credit. He had me waiting to see if I was approved for a mortgage loan for almost a month ... and he still wouldn't return my phone calls or emails, or let me know if I was approved for the loan or not. Do yourself a favor and go with a national mortgage company like Better Mortgage. They had an answer for me the same day I applied and they were unbelievably professional and helpful.

Brady and the First Class Mortgage staff provided a PHENOMENAL experience for us from day 1. This…read morewas the second time we've refinanced and it has been the best experience we've ever had. We had a great 30-year rate already, but we wanted to take advantage of the low rates. I called and checked online with 7 different mortgage companies and I'm so thankful we chose First Class Mortgage. Not only did they offer the best rate and lowest closing costs of the other companies, but they offered assurance that if the loan process took longer than expected (which is common with the low interest rates right now), they would take care of it and we wouldn't have to pay extra to continue locking in the rate. This was something none of the other companies were willing to do. Thankfully, their team processed our loan as quickly as possible. They made the process so very simple; we were able to do everything except the closing (which was also perfect) in person. They were clear about everything from the beginning and answered every question we had. They communicated with us every step of the way so that there were no surprises. To top it all off, despite telling us our rate would be locked in and couldn't be reduced, their team was able to get our rate down from 2.375% to 2.25%! WOW! Thanks to them, we are paying almost the same monthly amount...but will pay it off 7 years earlier! We are incredibly grateful for everything they have done. Thank you to Brady, Lisa, Nate, and Austin for a FIRST CLASS experience in every possible way. We are very excited about the money we'll save over the next 15 years. :)

Summit Mortgage helped me recently with a refinance. They were able to get me a much better…read moreinterest rate and saved me $500 a month on my monthly payment. The process was easy and everything was explained in detail to make things easy to understand. The staff is very professional, helpful, quick, and thorough.

We have done two mortgages with the Scott Miller Mortgage Team. Both times the experience was…read moresmooth. Scott (both of them) answered all our questions and Nancy their assistant was very good asking for all the paperwork she needed from us and the easiest way for us to get her what she needed to process the loan. I highly recommend The Scott Miller Team for your next mortgage whether to buy a home or refinance your existing one. A great company to work with.

Please do not allow this company to have any of your sensitivr information…read more Scott at Edina branch in specific. Single mom here looking new house Jan 2025 pre Qual w 2 other lenders. Tradition happens to be a preferred lender for builder I bought from. Scott was condescending towards me, comments on my fingernails. He explained he is using a better system to have a pre approval for me asap. Come to find out he breached my privacy telling builder I was not approved WITH OUT EVEN NOTFYING ME. He didn't not call and ask for anything extra, the underwriter could've needed or had questions, just flat no said to The builder, NOT MYSELF THE LENDER. Scott did however tell me he "loved my fingernails in different w2 attached" After reporting breach and SEXUAL nature comments with Tradition Mortage manager and also did receive response, Ive decided to post my experience to help people AVOID TRADITION MORTGAGE Manager explained he would call me back and never heard a thing. Luckly another mortgage lender who actually took the time to listen and learn my financial situation , my children and myself have finally found our dream home. These men treated me like I was absolutely nothing and deserved no respect as a licensed Healthcare professional or a as a single mother! In specific Scott will take all of your private information and then stop responding to any texts from you or realtor for ANY INFORMATION! HE IS DISGUSTUNG AND UNPROFESSIONAL

Recently refinanced our home with Dylan Niska after working with him to purchase our home nearly 3…read moreyears ago. Throughout the entire process Dylan and his staff have been very professional, honest and up front. Both times he fielded my many questions without fail and never made me feel as if I was asking ridiculous questions. I always felt like Dylan was working on our behalf to get us the best rate he could. Would absolutely work with him again in the future.