I had been locked out of my mobile banking and I was informed via the 1-800 number that I had to…read morepresent my id at a Key Bank branch to regain my access. As there is no Key Bank local to me, I ended up at this branch as a trip to Jungle Jim's (down the road) was also planned. The 3 Tellers inside of the bank were extremely helpful. As this was (I'm guessing) a somewhat unusual situation, I spoke with all 3 Tellers who assisted in the process of getting access back to my mobile banking. Between making different phone calls, waiting on hold and then assisting me with setting up my new mobile banking account, the process took approximately 45 minutes to an hour. While I was waiting I took pictures of this adorable piggy bank. I wanted to request a piggy bank for myself, but I refrained...lol. 5 star experience today at this branch.

Deposited a check and they are treating me like I'm trying to scam them or something. The check…read morecleared on the 21st and they still aren't releasing my money it is now the 24th. They keep telling me different stories. Nobody knows anything or how to do their job. They have the worst customer service ever. Do not bank here.

The worst! I had a loan paid on time for 5 years, until one month before the final payment was due…read more I asked what is the latest date I can pay with out penalty, or hitting my credit report. I was told NO, until 30 days late. So, after 10 days, I get hit with full interest penalty, which I fought for a month, then they reported 30 days late to my credit! PNC Bank has really gone downhill. I should have known when our RE Agent said, by all means don't go through PNC. We have been with PNC 17 years and are ready to move to another bank. To top it off, when I told EVERY agent we would pull our accounts, NOT ONE even said we hate to hear that. I guess they didn't lie about one thing at least. Just Sad!

So every time I've been in this location, the employees are super friendly and helpful. Even when…read moreI've had issues with the bank as a whole, this branch has been great. Today I was in there and a man came in, very angry, cussing at the employees, and one of the managers had taken him into her office, while he was belittling her, cussing at her, she kept her composure and remained helpful and sweet, pushing through the wrath that had befallen her.

Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

I have been a Cinfed member since 1989. Over the years they have come through for me in more ways…read morethan I can count. I was a single mom and had some struggles early on. Cinfed was there. My son and now my grandchild have accounts based on my recommendations. I worked for two major banks in the city but my personal account has been with Cinfed.

I was at the bank to deposit a check when I realized that I love Cinfed Credit Union. I've been a…read moremember ten years for one simple reason -- they always know me by name and they treat me like an individual. Favorite employees include Nancy and Shawn because I feel like they always give a little extra in the smile department.