After thousands of customers, the 2.0-star rating for the Wells Fargo branch at 739 Battlefield…read morePkwy in Fort Oglethorpe appears to be well earned. I recently had to handle a sensitive family financial matter involving multiple accounts after a death in the family. While I understand these processes can involve internal procedures and compliance requirements, what should have been a manageable banking transaction turned into nearly 7 hours across two separate visits just to gain access to funds that should have been straightforward to retitle and transfer. The most frustrating part was not the process itself. It was the complete lack of teamwork and leadership inside the branch. The one employee who consistently demonstrated professionalism and genuine concern was Edi. She clearly cared, returned calls, followed up, and did everything she could to move the process forward. Unfortunately, she appeared to be left largely on her own to navigate a complicated internal system that she was still trying to fully master. Rather than proactively supporting her, others in the branch seemed content to wait until asked for help. Nick, who clearly understood the systems better than others, chose at one point to raise his voice at me during the interaction instead of helping de-escalate an already frustrating situation. That kind of behavior toward a customer dealing with a family death is unacceptable under any circumstance. The biggest disappointment, however, was the leadership. After more than 3 hours waiting during my second visit, Assistant Branch Manager Erik finally approached me only after being prompted to do so. His initial response was essentially that there was nothing he could do. No apology. No ownership of the situation. No effort to actively assist the employee struggling through the process. He quickly offered to let me file a complaint, but offered very little actual leadership until it became clear the issue would have to be resolved before closing time. That was the moment the urgency suddenly changed. At any point during those hours, leadership could have stepped in, checked on the situation, supported their employee, communicated proactively, or simply treated the customer with empathy and respect. None of that happened. One of the reasons organizations decline is because of the behavior leadership chooses to tolerate. This branch does not appear to suffer from a lack of intelligence or capability. It suffers from a lack of accountability, teamwork, urgency, and customer care. If Wells Fargo corporate leadership reads these reviews, they should understand this: Edi is not the problem. The branch culture and leadership response are. If you cannot avoid Wells Fargo altogether, I would strongly recommend using another branch.

On Thursday Dec 18 I spent 47 minutes on line waiting for a customer service representative to…read moreanswer. So we decided to go in person to the branch in Ft Oglethorpe, GA. We waited for 20 minutes to be seen. We explained the banker that we ONLY need to place my wife phone number in my credit card. She asked several questions & agreed to place it. Today I went to check my balance & no phone number had been add. I tried to call the branch, rang, rang rang & they sent my call to the 800 number. What a terrible service I am considered to close my account.

Great local service. Avoid those larger corporate banks. The staff is always friendly and helpful.read more

UPDATE: So I called the bank this morning and thanks to Lisa, I was refunded the $216 NSF fee!!…read more To say I'm shocked would be an understatement. Never expected that. I'm leaving at 4 stars because of the ATM fees for using other ATMs. If they lost that $3 fee, I'd give 5 stars. Plus, not going to let one ladies misinforming me ruin the entire company's reputation. Thank you Regions for making my day! I have had nothing but bad luck with this bank. You're only allowed to use their ATMs to avoid the $3 fee they charge for other ATM usage. I always arrive when theres a technician working on the ATM, which seems to be a lot lately. Why have a tech there at 10am? Why not before you open or right at closing? Quite inconvenient. I decided to opt in for the overdraft protection, like a dummy. My understanding was the bank would cover your overdraft for $36. I called the office the other day to ask... If I have $3.00 in my account at the moment but have 6 or 7 transactions pending, and I pull out $100 in a couple of hours, will that mess up my account or will I only be charged the $36 for pulling out the $100? The lady told me that I'd only incur the $36 fee because they go by the time you made purchases and only charge the fee for the transaction that puts you in the negative. Well, I pulled the $100 out on the way to work. NOT THINKING about that $3 ATM fee. I used an ATM at a gas station and went on about my day. Can you guys guess what happened? If you said screwed up your account, youd be correct. Checked my balance and as of right now, I'm -$380.54. And you know what? $216 is JUST for NSF fees. That $3 ATM fee, tagged for $36 NSF, plus all my other pending items bounced. Why did the employee tell me differently? Going in the morning to opt OUT. Check this company's policies out before you join!! I'll be swapping banks soon. I use too many different ATMS to be charged for it. Plus being told 1 thing & the complete opposite occurs, not cool.

From the owner: Looking for a bank in Chattanooga, TN? The East Ridge 4334 Ringgold Rd branch is located .75 miles…read morewest of the intersection of West State Road 434 and West Warren Avenue, past South Seminole Hospital in Hamilton County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 237 branches and 338 ATMs across TN that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer.

I Love TVFCU they are so friendly , helpful and the technology they use is far in advance of most…read morebanks. The live streams and food city branches etc make this my preferred financial institution

They are attempting to run with the big banks in terms of being contactless but they don't have the…read moresoftware to pull it off. They need to stick with credit union values and kept it customer friendly. Can't tell you how many times I went into the hixson branch to find employees standing around talking while the members stood in line waiting for the machines. They don't return phone calls in a timely manner and the app is a joke. Either go full throttle on customer service or spend the big bucks to have fully functioning, contactless service. Middle of the road on both is not acceptable.

I would definitely recommend this Bank or the customer service love the banking hours and the…read moreservice on the weekend is so convenient and l'm thankful for being part of the Region Bank family and thank you very much again.

From the owner: Looking for a bank in Dalton, GA? The Walnut Ave branch is located at the intersection of West…read moreWalnut Avenue and South Tibbs Road, next to Kmart in Whitfield County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 130 branches and 142 ATMs across GA that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer.

OBGYN and labor and delivery, voted best maternity ward like 2 decades ago, good nurses and doctors…read morewho care, very friendly and professional.

What a complete joke of a financial institution. This place is horrible. Customer service horrible…read moreeverything thieves rotten to the core. Who cares about saving a little bit of interest rates when you have to deal with the idiots that work in this place go somewhere else you've been warned.

I have used Coosa Valley over the years for my banking and financial needs. I recently worked with…read moreMegan (FT Oglethorpe) to buy a new car. Megan went above and beyond to help me. She was so kind and informative, she put me at ease and helped me feel confident with the process in spite of how stressful it could have been. I would highly recommend anyone needing a good bank with kind smart caring people to check out Coosa Valley Credit Union, you won't be disappointed.

Worst bank. No customer service. Employees lie to you about hold on big deposits and then when you…read moretry to be nice and explain the error- the manager, Chris, tells you oh well there's nothing I can do about it- even when you recorded it and even when the paperwork you were provided verifies that his employees said one thing and they did something different. But, instead of apologizing and agreeing to fix it, he oh well- nothing I can do about it. No appreciation for a customer who has been there since 1994.

Mom had some fraudulent withdrawals on her checking account. We had to drive to the building to…read morecomplete the fraud report but other than that long drive, she got the funds back. We appreciated Kevin who was very helpful and efficient.