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    First Financial Security

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    1 year ago

    Great location with processional building having lots of easy exces. Big parking lot.

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    RiverSource Life Insurance Company

    RiverSource Life Insurance Company

    (51 reviews)

    Downtown Minneapolis

    This was sold to us by our financial advisor. It is an incredible rip off and cost us a lot of…read moremoney before we figured out it was a waste. All total between myself, my husband and son it was a loss of thousands and thousands of hard earned dollars. Do your homework and choose a different platform.

    I have been managing my 93-year-old father's long-term care policy with RiverSource for over five…read moreyears, and the experience has been nothing short of frustrating and exhausting. My father has faithfully paid into this policy for over 30 years, and yet every single month I am forced to battle an inefficient and seemingly purposeful reimbursement process just to receive the money he is rightfully owed. Despite numerous documented complaints and specific recommendations for process improvement over the years, absolutely nothing has changed. RiverSource continues to rely on phone calls, voicemails, and physical mail to communicate, which creates unnecessary delays at every turn. It feels less like a customer service process and more like a deliberate strategy to hold onto money as long as possible before paying out legitimate claims. What is most disheartening is that the people navigating this process on behalf of elderly policyholders are family members and caregivers who are already managing enormous responsibilities. The last thing we need is an insurance company that prioritizes checking administrative boxes over actually resolving issues in a timely and compassionate manner. My father is 93 years old. He has paid into this policy faithfully for decades. He and his family deserve better than this. If I could switch providers, I would do so without hesitation. Unfortunately, given his age and the policy he has held for so long, that is simply not a realistic option. RiverSource should be ashamed of the way they treat elderly policyholders and their families. No one who has paid faithfully into a long-term care policy for thirty-plus years should have to fight this hard every single month just to be reimbursed what they are owed. Do better.

    First Financial Security - lifeinsurance - Updated September 2026

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