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    Allstate Insurance: Ronald Backstrom

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

    Services - Allstate Insurance: Ronald Backstrom

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    7 years ago

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    Higgins Insurance Agency - untitled

    Higgins Insurance Agency

    (5 reviews)

    Northeast

    My Father had this company for over 20 yrs, just paid his premiums. After his death, my 89yo…read more Mother had 40 shingles ripped off her cabin. There Idea through Kemper was to just repair the damage side, maybe put some flex seal on it! Go elsewhere if you don't want Elder abuse, will never review your needs.

    I hate insurance, but I love Higgins! I have been a loyal…read morecustomer here for the last 4+ years. The customer service is top notch. They will help you understand your insurance needs better and make wise decisions based not only on your living/driving situation, but also on your financial situation; no pressure or up-selling. I had a major home break in a few years back and they were amazing. They took a very traumatic experience and made it (relatively) pain free to process my claim. The sympathy I received was genuine and they went above and beyond to help me 'get everything together' for my claim. They didn't just give me my claim number and make me do all the work. That alone was worth my premium. Now, I am that annoying customer that calls way too often because I am trying to buy a home. Every time I see a place I like, I immediately call for a car insurance and home owners insurance quote (can really vary, depending on the zip code, don't want to be surprised when your insurance doubles). The lovely ladies there are quick to help and usually give me a call back within a few hours, if not, always the same day. If you are looking for a new agent, this is certainly the place to go. Highly recommended.

    Options Insurance

    Options Insurance

    (18 reviews)

    Downtown Minneapolis

    My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

    Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

    AAA

    AAA

    (3 reviews)

    Ultimately very good but communication could be improved. Initial travel used for booking retired…read morebut I wasn't notified until I called to arrange making final payment. Was transferred to another agent who I had to actively pursue to get a response. When she finally called she was pleasant and helpful. There was an important deadline involved for payment and I was concerned about missing it. I will probably give the new agent another try but will need to set expectations for timely communication.

    My car would not start after work on 1/20 and my AAA roadside assistance has stiffed me for three…read moredays!! My car has been dead in the ramp at work for three days when all I need is a jump start. I have called AAA multiple times and been told if I am not freezing to death I am not a priority. But if I am freezing I should hang up and call 911. Yes I know it is cold out. That is no surprise and that's why people pay for this service ; so they have someone to help them when it's winter and their car won't start. It is up to AAA to have adequate resources to take care of their customers even during a couple days of cold weather. The agreement is not "only if you are freezing". I've been given two different "appointments" but the drivers show up at random times and leave if I'm not right there. We agreed on 12-2 and he calls at 9:30 expecting me to be there. I work at a hospital I cannot run out at a moments notice. I explained that from the start. Then after giving me two appointments (they called it an "appointment") I'm told "we don't have appointments". Ive had to take Uber to and from work three times. $50+ to get to work at 7 am!! Almost as bad as a few years ago when AAA left me stranded all night outside at a closed gas station. I called twice for a lockout starting at 11:30pm. Nobody ever showed. I sat there all night by myself. Do not waste money on AAA. They do not come through when you need them. A complete rip-off.

    Allstate Insurance: Ronald Backstrom - homeinsurance - Updated June 2026

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