Very good, for Bank of America. This branch really works to give prompt service, everyone is as…read morenice as they can be and very, very helpful, and the location isn't terrible (although during the season, it's very hard to get into the lot coming from the East on 98). Nevertheless, it IS a Bank of America, with all the headaches that entails, not least of which is this: no one locally has any authority whatsoever. So when you need anything more than routine consumer stuff, you're punted to a faceless person off somewhere, probably with nothing more than a first name, and you get what you get. Good luck with that. But still, if you're already with these folks, or only need simple consumer services, this is a great branch and a great bunch of people.

I ran inside this location today to get some change for a $100 bill. I was met by a friendly…read moresecurity guard to make sure I had a face mask. I had my own but he had some to offer in case I didn't. They really took the safety of their customers to heart. The teller was also kind. I had to prove that I had an account with BOA. This process was a little slow but I managed to get some change. The drive thru was closed. My experience was acceptable.

Extremely bad customers service. An incompetent employee messed up my wire transfer form and funds…read more now hqve been missing for almost 1 month and still not traced. i have been a loyal customer for over 25 years. The manager is not helpful, rude, makes excuses and covers up the employee's mistake. I had to seek help at a different branch where the employee spent hours helping me resolve this issue.

So slow. I've been waiting 20 minutes to get a check cashed. With no one else in line.read more

Called all afternoon no answer. Called another branch and was told they have an internal number to…read morecall and he tried that number, again no answer. Why does this branch suck? Been with them since the Wachovia days, nice way to treat your customers.

Their service is terrible especially their business banker. Completely lazy! If I could give…read more negative stars I would.

Most unprofessional customer service ever. The manager De'drea And assistant manager Anna should be…read moreworking on a pig farm and not in a bank. They are the worst and their attitude stinks. This review is based upon the Fact that I was being lied to for over a month, I had to call the police just for them to start being honest about everything that was going on. REGIONS IS THE WORST BANK EVER. Don't bank with regions ever.

I owned account and ask branch manger to update contact number and she refuse to do that claiming…read moreneed my husband's signature! I owned account as primary owner but the manager was lazy to check. That bank has issues and manger has attitude problems and not willing to help their life time banking customers! I am so glad that there are only bank in town!

I went to Smartbank in Destin, FL to close an acct and open an estate acct for my deceased father…read more Charleen,Tammy and XIO were amazing. They were compassionate, attentive and gracious in all they helped me with. I will be moving all my business to Smartbank!

From the owner: Founded in 2007, SmartBank is a full-service commercial bank providing banking, investment,…read moreinsurance, and mortgage financial services, with 42 branches spanning Florida, Tennessee, and Alabama. Recruiting the best people, delivering exceptional client service, strategic branching, and a disciplined approach to lending have contributed to SmartBank's success.

The team at the PenFed in Shalimar is hands down one of the best credit union teams I have ever…read morebanked with! And those suits the one gentleman wears, always makes my day!

The only financial industry who is invested in your financial wellness!! love the Financial…read moreLiteracy Community Invoclement.

The folks at this bank are fantastic. I like the small banking feel when I go in. Not sure any of…read morethem remember my face but they seem like they do. Calling the branch for a basic question (do you sell stamps) is a nightmare but I don't think that is them. It seems every business wants to take away the personal aspect of the people that are handling your money.

Just want to give a shout out to the staff at the Mack bayou Santa rosa beach branch. Branch…read moreManager Jana Miles always makes herself available when she is NOT busy, she Always has a quick answer and or solution to whatever problem or task i need help with. The staff is always pleasant and has a smile on their face, especially Cecelia, everyone is always cheerful and willing to help A+++

I've been banking all over America in the last 25 years, and have never actually been satisfied…read morewith a bank until now. I've been with these guys for at least 8 years now, 2 personal accounts and a business account. They are literally the best. Excellent customer service, and I would specifically recommend the niceville branch, they are all excellent, but a standout would be Wintress. The best teller I've ever had the pleasure of doing business with. Quit dealing with banks that don't care about you and bank here!