I went with First Guaranty Mortgage foI went with First Guaranty Mortgage for refinancing a 30 year fixed for a jumbo loan because they provided the best rate ar 3.875% with a $2000 credit. The process started 3 months ago and Jaclyn, the agent, promised I will close in 30 days. I submitted all the documents and the appraisal was done in a timely manner. However, my work provided a forgivable loan for purchasing my home, so more documents were needed for the process. We needed an extension and I was told there was no extra charges. To my surprise, the extension form had a $5000 fee for extension and no sign of the 2k credit. When I asked Jaclyn about this, she said,"oh, I didn't tell you that you will receive the 5000 back upon signing and the missing credit was an over sight." She promised I will sign before I left for vacation. Day before I was leaving, she informed me the title company hasn't finalized but I will definitely sign when I return. I emailed her on my trip for update and no response. Day before my supposed signing, she contacted me to let me know the title company was still missing a document from my work. I immediately called work from the airport and had them sign the appropriate for a dn scanned it to her ASAP. Jaclyn then promised me the following Monday, I will sign. Monday came and she told me she needed the hard copy and needed my work to fedex it overnight. Why didn't she tell me in the first place she needed the hard copy and why the week of lack of communication when she knew there was one more document missing? Now I needed another week of extensionand the new agreement showed $6100 extension fee and no sign of the 2k credit. I informed her of the mistakes and her manager, Louis, is now involved and promised me the loan is. Learned for closing but just needed to clear some numbers with the investor but I will close on Monday. By Monday, neither Jaclyn or her manager is responding to my email or phone. I am moving on, 3 months too late... refinancing a 30 year fixed for a jumbo loan because they provided the best rate ar 3.875% with a $2000 credit. The process started 3 months ago and Jaclyn, the agent, promised I will close in 30 days. I submitted all the documents and the appraisal was done in a timely manner. However, my work provided a forgivable loan for purchasing my home, so more documents were needed for the process. We needed an extension and I was told there was no extra charges. To my surprise, the extension form had a $5000 fee for extension and no sign of the 2k credit. When I asked Jaclyn about this, she said,"oh, I didn't tell you that you will receive the 5000 back upon signing and the missing credit was an over sight." She promised I will sign before I left for vacation. Day before I was leaving, she informed me the title company hasn't finalized but I will definitely sign when I return. I emailed her on my trip for update and no response. Day before my supposed signing, she contacted me to let me know the title company was still missing a document from my work. I immediately called work from the airport and had them sign the appropriate for a dn scanned it to her ASAP. Jaclyn then promised me the following Monday, I will sign. Monday came and she told me she needed the hard copy and needed my work to fedex it overnight. Why didn't she tell me in the first place she needed the hard copy and why the week of lack of communication when she knew there was one more document missing? Now I needed another week of extensionand the new agreement showed $6100 extension fee and no sign of the 2k credit. I informed her of the mistakes and her manager, Louis, is now involved and promised me the loan is. Learned for closing but just needed to clear some numbers with the investor but I will close on Monday. By Monday, neither Jaclyn or her manager is responding to my email or phone. I am moving on, 3 months too late... read more