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    Homefirst Mortgage

    3.9 (15 reviews)
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    5 years ago

    Very happy with the service of JP Poutre and Robert Siegel. Had no issues and they answered questions very patiently and on a timely basis.

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    8 years ago

    JP Poutre was great. He was able to answer all my questions and got us the LOWEST closing costs without any last minute surprises!

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    Ask the Community - Homefirst Mortgage

    Review Highlights - Homefirst Mortgage

    Throughout both transactions, Greg was HIGHLY knowledgeable about both the mortgage AND home purchase process.

    Mentioned in 6 reviews

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    People searched for Mortgage Brokers 196 times last month within 15 miles of this business.

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    Potomac Trust Mortgage - To visit the NMLS Website go to https://www.nmlsconsumeraccess.org/

    Potomac Trust Mortgage

    (16 reviews)

    Old Town Alexandria

    When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

    As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

    PHH Home Loans

    PHH Home Loans

    (3 reviews)

    Old Town Alexandria

    Marginal at best. I just sold my house on 4/30- they…read moreprovided a payoff amount and it was wired and confirmed the afternoon of 4/30. On 5/1 my monthly mortgage was once again deducted even though it was confirmed to be paid off!!! When I called to question them they said they had already put the deduction in the works and no one told them to stop it. End result is I have to wait 15 days for them to send back my 1800.00!!!! When I told them this was horrible service and I would be looking to post something online their attitude was indifferent. It is worth the extra money to get with a better company.

    Worst.customer.service.EVER! Do NOT use this company--you WILL be disappointed! Reason #1: the…read morestaff (all of them--the officers, the assistants; the junior members and senior staff) is rude. No patience is shown with first-time home buyers. You ask a question, they act very annoyed that you're bothering them and IF you get an answer, it's with an underlying tone of pissiness. Reason #2: the staff is slow. Like I said, you're lucky if you get any responses to your emails or any return phone calls. If you do, it'll likely come several days after the fact. Reason #3: hidden fees. My realtor couldn't believe some of the hidden charges that were not listed up front on the Good Faith Estimate. It's borderline illegal, but by the time you're made aware of these additional / high fees (which likely won't be until settlement / closing) it's too late to do anything about it. Reason #4: the company doesn't offer lower rates than any other bank, so why waste your time with them?! Even if they can match or beat a competitor's rate, you'll be forced to buy points in order to get the better rate so again, use someone else. Reason #5: no follow-up! At no point before, during, or after using this company will you be asked for feedback on how your experience has been--because they simply do not care whether or not you (the customer) have had any issues / complaints / concerns / problems / etc. This is the worst possible company a person could ever use for obtaining a loan; I strongly urge everyone to look elsewhere.

    Homefirst Mortgage - mortgagebrokers - Updated August 2026

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