I gave it two stars because their customer service has always been wonderful. Now onto my issues…read more I started banking here as an adult since when I lived here as a teen, it was the bank I used. The one thing that absolutely enrages me, is that there is always some loophole as to why these banks can charge you $33-$99 in overdraft fees EVEN THOUGH the reason the account was overdrawn was due to the current balance displaying the incorrect/ not updated amount. Transactions on their debit card will pend for days. Any kind of membership, subscription, or payment plan will come off the card even if you don't have the funds. I've been put almost -$200 by this bank when bills came out, I had the money but they didn't approve the transactions within 48 hours and I spent my current balance on food to then be notified that money was supposed to go to pending transactions. My other debit card does not do this. It updates on the same day and my current balance always takes into account the pending transactions. First National DOES NOT.

An absolutely awful Bank with awful customer service. They're basically the worst American bank…read moreI've ever encountered they make Bank of America look like shining stars and that is hard to do. Steer clear of this financial institution at all costs expect a nonstop, runaround and awful foreign customer service. that is unless you like talking to Call centers in Third World countries.

I have banked here for several years, and it has been a great experience!…read more I don't live close to Bellevue, so I don't come in very often. Every time I do, there is a short line that moves quickly. The customer service is always great, they are always able to fulfill every request! I often call in advance, to make sure I can get what I need, and it is easy to get a hold of a representative over the phone as well. The inside of this location is nice and quiet, and professional. There are bathrooms, which are kept clean. Overall, I've had a great experience banking here, and have you even found the best rate for my mortgage a few years ago! Highly recommend banking with NFCU.

Thank you "Heidi" you were so nice, friendly, approachable..yet professional! I was so impressed by…read moreyour thorough presentation on my nephew's account ..he left there feeling confident and thankful for your patience..you explained all his benefits and process in a very understandable way..the credit union was very inviting and relaxing ..the quality of the service was a 10! Thank you so much!

An absolutely awful Bank with awful customer service. They're basically the worst American bank…read moreI've ever encountered they make Bank of America look like shining stars and that is hard to do. Steer clear of this financial institution at all costs expect a nonstop, runaround and awful foreign customer service. that is unless you like talking to Call centers in Third World countries.

The worst treatment and response I have ever had from a Bank. Just Terrible…read more Unfortunately, they are the Bank used by Amtrak for travel rewards. I won't use this card again.

We love our bank! The tellers are helpful and friendly, and they really care about their customers…read more We're happy to bank here! I love that it's a local bank, that they have dog treats in the drive through, helpful customer service to name just a few things. And the First Fridays they have! Getting to try local companies and get free treats, what could be better?! The only things we wish would be better are some of the online banking aspects. It would be nice to have instant deposit capabilities, between bank transfer amounts aren't visible right away, and locations further west than 72nd street.

Dundee was pushed as a bank for entrepreneurs. As a small business owner, it seems they are…read moreabsolutely unaware of the banking needs of a business owner. They offer zero communicatiob with the depositors. They just set their rules and enforce them. Any problem with their rules and they print off a paper that restates the rules they use. So they dont have any customer service skills either. After their tech upgrade, my new bank cards didnt work. I had to order new ones. My online banking had to be fixed as well. My business has large transactions which they cannot accomadate. Even with time and history, their company policy seems that they believe all depositors are probably scamming them. In the end, I was a depositor for a little over 2 years and had problems of some sort with nearly every transaction save for routine withdrawls and deposits. Anything more complex was the beginning of a nightmare. Fairly imcompetent..

I was dealing with a fraud situation with my Chase credit card. After five phone calls, I believe I…read morehave it resolved, although it would not surprise me if it wasn't. Chase seems to do everything it can to avoid letting customers talk to actual people. I tried several times to get through to a person at this branch but was completely blocked. The final voice said they were sorry but everyone was helping someone and call back later or call this 800 number which was said too fast to memorize. I had a simple question that someone at the branch could have answered. Instead I got the recorded voice runaround. Now I will have to drive there to get a person to answer my question. Bad customer service, Chase .

They have limited ATM access! Short hours they say because of crime then have more police presence…read moreor security! Tired of suffering for criminals!

We opened a new account at this branch today. I had checked interest rates before going into the…read morebank and had an idea of what we needed. We walked in and were immediately greeted by Scott, a Relationship Banker, who presented several options to us. One of those options was more advantageous than the CD that I had anticipated opening. Scott was very helpful and efficient as he set up the new account and upgraded our existing checking account. Alli, the teller who took the deposit check, was also friendly and efficient. The lobby was clean. All told, it was a very pleasant experience

The personal banker I went to was unprofessional rude and I would never recommend going to him , I…read morehave not used Wells Fargo for a long time but my company has a business account there so I have no choice. but if I had an option of not going there I definitely would do that ! Train your people !.

Great service! Lobby…read morehours have been reduced a bit so check before you go if you need to use personalized service. This location, in addition to offering foreign currency with advance notice, provides a notary

They don't know what they are doing with money order tried to refunded guess what 24th st…read morewellsfargo know what they doing and refund me money back damn this place need a better trained about money orders! I refuse to deal with business with them ever again!

Been an access bank member for over the last decade. I…read moreenjoyed their personal experience dealing with a smaller bank. With that being said I have always had issues with getting random and a lot of the moments at the most inconvenient times purchases get DENIED? For no reason! I have voiced my opinion with no real avail, and the app is absolutely terrible. Fantastic people terrible infrastructure. I have slowly weening myself away from access and found to be better banks out there. Just my opinion

We've been with another bank in Omaha for more that 20 years and saw it go from being locally owned…read moreto French-owned to becoming socially/PC active to now not even counting my change anymore. I don't want any of that from my bank, so my wife did some searching and found Access Bank. We were asked to make an appointment to open our account - that kind of puzzled me but I now know that's part of the bank's personal attention. Jordan explained that ensured we would have a relaxed opportunity to get to learn about each other without interruption. I was expecting to spend about ten minutes to open an account - it was closer to an hour but we were in NO rush to leave! It was just an amazing introduction to a local bank and personal attention neither of us have seen in a long, long time. Beautiful offices and a very welcoming lobby with refreshments while there. We started an account just to have someplace in Omaha to turn in our change, but I expect we're going to be shifting more and more of our banking needs to Access. Already recommending it to family to come here!

An absolutely awful Bank with awful customer service. They're basically the worst American bank…read moreI've ever encountered they make Bank of America look like shining stars and that is hard to do. Steer clear of this financial institution at all costs expect a nonstop, runaround and awful foreign customer service. that is unless you like talking to Call centers in Third World countries.

Worst bank ever. Horrible policies…read more Strike one I was signed up for paperless statements, but they kept sending me paper statements, when I inquired about why they said there was some problem with them Emailing me, however my email address is perfectly working fine. So I couldn't stop the paper statements from coming. Strike two - when I didn't use my credit card with them for a few months they lowered my credit limit from $8000-$500 making it completely unusable. I'm glad I just took the sign up bonus and didn't use the card much and have now closed my account with them. Doesn't sound like they know how to do business.