When we moved to LC a year ago we made the mistake of opening accounts with White Sands Credit…read moreUnion who put our new account money on hold for over 2 weeks. Thankfully we quickly moved our money to Citizens Bank and all is well. Customer service is without issue. Their app is fantastic. Citizens Bank has branches where we need them with friendly tellers. I'm grateful that LC has Citizens Bank.

Great bank and friendly service. Community banks are the best. They were very helpful and made me…read morefeel comfortable. They serve the individual and don't use a cookie cutter approach the big banks utilize.

I am the eleventh person in line at 4 minutes before 1pm at this branch. There are 2 tellers…read moreworking. I have come to collect some Euros I ordered so I have no choice but to stand in this line.

Forget talking to anyone who could possibly help. If you're lucky enough to get a human it will be…read morea teller at the drive-up window . They are all shouting into a mic and having loud conversations in the VERY close background. GOOD LUCK DEALING with that. When I asked to speak to a new accounts clerk they transfer me to the computer where the entire routine starts again. I suggest a locale bank they care if you are taken care of. They are not trained by a computer program. Oh by the way before I made the attempt to call a local branch the call was transferred to INDIA. That was fun!!!!

Best local bank there is. Top notch customer service! Don't bank with "too big to fail". Go with a…read morebank that cares about the communities it serves!

No 24 hour help. My card was denied on Friday afternoon and I can't do anything till Monday. There…read moreis no good reason to deny my card.

I opened an account when I first moved to Las Cruces, and they've always been helpful anytime I…read morehave needed them. A couple of times the ATMs have been down being serviced but that's just a plus for our convenience. I do direct deposit, and everything works like it should.

We don't walk inside the bank too often for transactions but when we do, we love the fact that…read morethere's never a wait at this branch. We were able to open an account without feeling rushed here. The service is wonderful...very friendly and professional. It's also very convenient as there are a few locations in Las Cruces and surrounding areas and states.

Customer service could improve and not telling a customer( Who has been w the Credit Union for the…read morepast 20 years) That technically they are late on their mortgage. Which they were not' as a customer we've been paying on the 14th for the last 20 years, which I communicated to the gentleman. Furhermore' also informing the customer that things have changed when the customer has been paying on their mortgage for the last 20 years with no concerns and or problems. I just felt that it was blown off when I talked to the manager like I was not heard.

Paid a loan off with no late payments, asked for another loan to consolidate debt and they denied…read moreit saying my "debt to income" was too high. Well no kidding, that's why I asked for a loan, to lower my payments. Time to change banks. Customer service was horrible in branch anyway.

Very friendly staff. Very positive and understanding. Has a lot to offer patrons. Highly…read morerecommend

Charging a non member fees for cashing a small check is ridiculous. Manager was rude as was the…read moreclerk.

Went to cash a check from one of their members, and I was charged five dollars since I am not a…read moremember. In reality making money from both their members and from people that are not members. This practice ascertains that I will never be a member of this bank or any other bank that takes every opportunity to gouge money from customers. Please do not patronize this bank, and forward this experience to as many people as possible. By doing this, maybe these financial institutions will learn that we are people trying to make a living, and not just giant wallets.

Service is always the worst, tellers always the rudest. They see a line of 20 people and have no…read moresense of trying to get people in and out. There will be 3 tellers with a full line and still a teller will set up their closed sign and head off somewhere else.

We made an appointment w/a professional sounding employee over the phone for the Foster branch. We…read moreshow up at 9 am on time, told them we were here and after 10 minutes we were told "please wait here they are getting set up". Well no one was getting set up so after awhile knocked on a door and he went to find someone else. He returned and told us they will be coming, 10 minutes later no one was coming and they were letting another customer in front of us. Another guy came out w/an employee and he proceeded to say "we are getting set up". So 20 minutes had passed and we were done. We can take our 50k somewhere else.

Very helpful employees but it just feels awkward entering this office. It seems like…read moreeverything/everyone gets quiet while you explain why you've entered. It feels like you must pass the password test and you must pass it perfectly. Online services will require every bit as much protective processing but more. You can transfer money instantly at a bank or even Venmo. Not Nusenda. It must first be scrutinized and then when they're satisfied your money will transfer. Don't expect it before days end. Yes it appears that our accounts are being protected but is all the hoops we gotta jump through really added security or the game they play to make it appear that way?

To join this credit union you have to give them permission to access your FICO credit score. What…read moregives? We were not interested in borrowing but in depositing. And the only score they're willing to work with is Experian. We could not open a joint account because my wife had no Experian score. They wouldn't accept Transunion or Equifax. So we wasted a good hour trying to apply before walking away. Their lack of trust is pretty sick. We took our money elsewhere.