First On Site gave us a detailed estimate to make our decision well informed. This was not the case with other estimators. They held to the work timeline and were efficient, careful and precise in all their work. The team was outstanding in every way, kind, timely and helpful. The communication in writing was quick and helpful through the process. We are grateful to have selected First on Site for a leak damage situation. read more

So, an impaired driver ran into the corner of our attached garage while we were on holidays. The RCMP arrived and reports were filed. Our insurance company recommended First Onsite to do the restoration. After the Insurance suggestion a contract was signed and a cheque was issued to close the file. The cheque was issued to First Onsite and to us. Then we waited and waited and waited. No communication; No work. Once in a while someone would show up, take measurements and photographs, and leave. Never to be heard from again. We forced conversations by email and phone with the company but the answers to our dilemma of not being able to use the garage, for now 3 months were platitudes and sweet words. NO Work. I contacted the insurance adjuster and cancelled the check. Their response was to say they were sorry and have learned from our experience. So, our recommendation, avoid dealing with First Onsite. It will only frustrate you!! read more

We moved into our new home and within the first month there was a possible water leak. Mason Mascorro from first on-site reached out to us and scheduled a technician to come out and have a look. He re assured us that they would take care of the problem and make it as hassle free for us as possible so we could enjoy our new home. Mason kept great communication with us and made sure we were taken care of. He went above expectations and got the job done quick and with satisfaction. He was very helpful, friendly & professional! read more

They don't care about their work. I am not sure the exact price of this service since our HOA hire them, from what I heard they charged HOA a lot of money. They suppose to rebuild my wall and textured it the same. Here is the result, you can see it yourself the work quality is crap. I basically have 2 different wall in my hallway. I try to contract the person in charge to discuss the issue. NO RESPONDS at all, they ghost us. read more

FIRST ONSITE Property Restoration - Poor craftsmanship, 2 texture on the same side of the wall - Damage Restoration Near Me - Oxnard, California

These guys are great! I've been referring them for over 10 years and never once a complaint! Chris and John are awesome techs! Damon the manager has great customer service skills! Thank you guys! read more

My family used ASR for a recent flooding of their home due to a broken pipe under the slab (below the floor). The entire floor of the living and dining rooms, the kitchen floor, the lower bathroom floor, the lower kitchen cabinets, and the lower part of the drywall around the dining room -- all had water damage. It took days to chose a restoration company, but our HOA had used them before and recommended them. The Project Managers were very nice, and talked good game to reassure us all would be well to clear out any mold, do the repair, and restore back. We agreed to go with ASR because they were professional, gave detailed estimates, and the total price seemed fair. Fans were brought in, walls were cut, kitchen cabinets removed, and wood & tile floors lifted and taken away -- all was going well. They were able to demolish perfectly, and left the house as neat as possible. But, that's where the problems began. Drywall was sloppily done (created bulges on wall), paint was missed and thin in parts, cabinets were to be rebuilt anew and were not, and lots of shortcuts to save dollars but create a safety hazard during the project -- I could go on and on. Bottomline, every step of the action taken were not performed well, and took a discussion/meeting that turned to an argument to try to get things right causing weeks of delays. In the end, they didn't want to finish the job which was okay by us. We figured that they couldn't be profitable to the end of the job and were going to be way over there original estimates that we had agreed to (and chosen them for it). Permits were never provided to us, clearance from the city inspectors leading us to feel they were never completed. Overall: ======= Project Management: Fair Cost Estimates: Poor Demolition: Excellent Painting: Poor Restoration & Repair: Poor PS. After we had our poor experience with ASR, we began socializing with neighbors in our complex. It wasn't such a unique experience after all. Many unfinished jobs were done, and satisfaction is on the level of terrible. read more

These guys were called out for a 75ft sq restroom cleanup. The toilet overflowed and they charged us $3000.00!!! Wow! And I practically begged the supervisor to please give me a heads up on the charges before and during the process. I was brushed off until they were finished and thats when the bill came in. PLEASE DONT USE THESE RIPOFFS!!! read more

On March 28,2022, when returning from out of town, I learned my downstairs had flooded. Thankfully, water was shut off from the street and in transit, I was able to book Thousand Oaks Plumbing to come on March 29th. Upon first inspection, the plumber said I needed to call a restoration company and thankfully, he recommended First Onsite. Within an hour, Brittany and team were here setting up fans and could not have been more professional and reassuring. Thoughout the long process, Kris, Sean and Joe were equally the same. All three were available by phone or email, professional and open to listening to my concerns and addressing with them prudently and promptly. Kris has continued to pursue reconcilliation with my insurance company, and I can finally say that all is well. I highly recommend First Onsite and wish them well with their future business. read more

I am a transplant to Atlanta from New York. I moved into a new complex four months ago. Six weeks after moving in, I identified a water issue that would ultimately require 2.5 months to repair. FirstOnSite's role was to audit and oversee each phase of the repair process. I admired Joseph Shaw, the Lead Remediation Technician, for his role execution, integrity, transparency, ethics, and technical acumen. This was a lengthy process although the outcome was clear cut. Joseph was empathic, professional, and polite. He remained neutral and optimistic through many ups and downs. When we were finally at a point where the process finally yielded the long-awaited results, he personally went above and beyond to ensure the reconstruction, repainting, and resassembling of my sleeping quarters satisfied his personal high standards. Moreover, in order to meet the deadline, Joseph worked overnight to ensure the interior repairs were sound and cosmetically pleasing. He was committed to restoring my bedroom space to pristine conditions. As a result, there was no telltale evidence of what had transpired over the past two months! I am very grateful to Joe for his expertise and exemplary service. He made a frustrating and extenuating circumstance tolerable. I would highly recommend FirstonSite for commercial restoration based upon my experience with Joseph Shaw. It is evident to me a culture of excellence is cultivated at FirstonSite. Appreciatively, Dr. S. Smikle read more

ASR rebuilt my moms house after the Thomas Fire. She was delighted to be the 15th City Building Permit issued in August 2018, at a time when there were over 400 building permit applications. She is one of the first 5 homes completed after the Thomas Fire and moved-in on April 1st 2019. ASR's performance in estimating to architectural engineering, project management and on to completion of the home was outstanding every step of the way. ASR made it easy to understand and coached us through the Insurance and Banking process. They provided daily emails to us to insure that we knew what was happening every day during construction. ASR's large loss estimators were precise and accurate in their estimations. Project Manager Mike Daniel was on-site every day to personally schedule and follow-up with every step of construction along the way. Everyone at ASR was helpful and available any day of the week to answer any questions we might have. ASR did what they said they would do. My moms home was built with high quality materials by highly skilled and reliable local experienced professionals. Their schedule was on time and on budget. The end product is a beautiful new four bedroom two bath home in the Ondulando tract in Ventura. We have no hesitation in referring ASR, they did a fantastic job. Our Insurance Company and Bank were also very happy with ASR's performance, pricing and results. read more

Last December it rained torrentially all night and we awoke in the middle of the night to the sound of water dripping into one of our bedrooms. I own a townhome so we contacted our HOA who referred us to First Onsite. First Onsite arrived within a couple of hours. They opened up the wall, set up a retainment area, and set up equipment to dry everything up. They also looked for mold. This was all orchestrated by Kris, a Restoration Manager. It took 3 months for my HOA to repair the roof and approve the repair of my wall. When it was finally approved, Kris was back with his team. They replaced the affected drywall, patched the wall and ceiling, and repainted. Kris's team was friendly, courteous, extremely competent, and most of all immaculate. When they left, I couldn't even tell that anything had ever happened. I can't recommend First Onsite Oxnard, Kris, and his team any more highly! read more

Hello Team , I would like to mention Hector Aguir & team did a great job! I would recommend Hector , Mason in the future. The whole team from the estimates/Finance team sent out , Monique and many others involved with making this a easy transaction. I will recommend your company in the future , your work speaks for itself. All enjoy your day! I hope management appreciates all your loyalty to the family:) Thank you , Tom Pimental read more

My major impression of ASR is that it has some exceptional employees. For example, Lindsay got us started on the right track, explaining what was needed and how and when we could move forward. Then Paul worked with our insurance company to make sure ASR's remediation plan would be covered by my policy. Austin followed up, supervising the cleaning and painting crews. When we pointed out anything that needed attention, Austin came out and either took care of it or explained the situation. On some items, like a problematic shutter, we didn't even have to ask him to get it right. He came back three times to make sure it was cleaned and put back correctly. The best was Garrett, whose quick and effective finishing touches, like adjusting the chandelier to make it finally hang straight, was so impressive, I tried to tip him $20. He refused to accept it. Overall, ASR did great work on a difficult job. Before ASR began, the house was covered in soot and ash, and the smell and air were so bad that even the insurance adjusters had to breathe through masks. After ASR finished, we felt confident enough in the cleanliness to move back home with our new baby. read more

Blake showed up on time. He listened to us describe our problem of a unleveled 2d story floor and then he inspected the area of concern. We were very worried that there was a serious problem, but Blake calmly explained why it was not a big issue and explained why. He also gave a couple of different solutions that we could try if we wanted. We also want to mention Blake was very professional and calming when we were fearing the worse. read more

We found some mold damage in our garage after a water heater leak. Chris worked around my schedule and came over right away. He was prompt, friendly, and informative. He took a thorough look at the issue and offered me multiple options for solving the problem. Ultimately he led me to a more economical, practical solution and saved me a ton of money. I was so impressed by his honesty and kindness. Thank you Chris and ASR! read more

Once the job was completed, we were not satisfied with the results. We had to ask ASR to return to fix a large hole in the ceiling as well as a gap made between the ceiling and the wall. This delayed the completion a third time. read more

My house went under a concrete cutting and the company who did it didn't cover anything. The ciment dust was everywhere... Sam,Tara and Javier did a wonderful job and were very friendly and respectful. What a relief to find my apartment clean again! read more

Horrible service do not use them!!! They damaged my property after the winter storm in Austin. They jumped over my balcony without my knowledge and busted a pipe in my outside storage and left. Then tried to deny it. The manager of the project Matt Bryant has been ignoring my calls and e-mails so they don't have to replace the items they destroyed. read more

Sean and his crew did a great job . Understood my needs and crazy design interests . Go vintage or go home . Great service very skilled tradesmen. Thank you for the extra attention to detail. read more

First Onsite has missed their completion promises by more than double and still counting. They told me my fire damage would take three months, it is going on 8 due to cabinets not being ordered for nearly 3 months. Once they realized their mistake tried to force us to take lesser cabinets. Those cabinets were screwed up by Menards where they shouldn't have been ordered from in the first place. When they saw my complaint their solution was for me to call the guy that dropped the ball to start with. We have been forced to hire an attorney to try and get this resolved. We are going on 8 months and they still don't have the other things complete. read more

Our home insurance agent referred us to various companies within our city but we ultimately went with ASR Construction because of their abilities to get someone to our home within the hour of our call. Quick and professional crew were out evaluating and prepping our rooms and removing all the damages floors; everything was taken care of less than 24 hours from call. As first time home buyers a flood is a scary thing and they answered ALL of our questions. read more

FIRST ONSITE Property Restoration - Set - up of blowers for drying; floors removed and hauled away. - Damage Restoration Near Me - Oxnard, California

Our insurer recommended Onsite when we had a water leak. They arrived and removed some sheetrock from our small laundry room and used dehumidifiers to dry it out. Turned out a broken wax seal was the issue. A plumber came out and replaced the wax seal. I discovered our dryer was damaged and contacted the Onsite rep. He contacted their workers who admitted they damaged the dryer. If I hadn't seen it, would they have said anything? That happened mid-July. Despite repeated promises of repairing the dryer, nothing has been done, and unless I contact Onsite to find out the status, they are silent. However, they have no problem sending their $2,289 invoice for the little work they did. That doesn't even include repair. All in all, our experience with Onsite has been disappointing and expensive. read more

I would give them more than a 5-star if I could. ASR was responsive, fast, professional, reasonably priced, efficient and effective. They simply did everything right to help us deal with some water damage. A special shout out to Kris who managed our account and to David who managed some of the on site activities for being incredible. However, the entire team that was out here was also professional, efficient, and clean. Thank you so much. read more

We recently had our water heater leak which caused damage to the stance and drywall in our garage. ASR promptly arrived to place fans for drying. Chris Guarino was extremely helpful in advising us on the process and keeping us informed. Monique in the office always provided us with answers to our questions and helped us work with our homeowners insurance. Special thanks to Manny, Nathaniel and Hector who monitored and completed the work. Even though this was in the garage, they made every effort to make it look new and professional. We highly recommend ASR Property Restoration. read more

I have worked with ASR twice, once 6 years ago, to completely restore a first floor bathroom that was totally ruined by a broken pipe in an upstairs bathroom. They were so wonderful to work with: on time, always called me in a timely fashion to maintain communication, efficient, knowledgeable, clean and respectful. I was so impressed that when my living room ceiling caved in due to the first round of heavy rains this past January 2019, I called them again. The team was once more wonderful to work with. My living room was completely restored, looking better than it did before the cave in. Jeff and Sean are great professionals to work with. I wouldn't hesitate to recommend Jeff and his team to restore your home Barbara R read more

ASR remediated and repaired water damage in an upstairs bathroom of my house. My plumber recommended that I call them. From the initial task of scoping and estimating the work, to scheduling the urgent remediation and dehumidifiers, to assigning project management and scheduling the repair work, I found it easy to work with ASR and found their communication informative, useful and very responsive (texted project manager a couple times and instantly got a call back). Some tile in my bathroom had to be replaced, it was three years old since we bought it and ASR was able to find an exact match. Overall I found this company honest, easy to work with and would rate the quality of their work as very high. Should the unfortunate event of water damage ever happen to you, please contact ASR for your remediation/repair needs. read more

ASR was hired by our HOA to repair damage from a roof leak. I can't say enough good things about all of their subcontractors. They were extremely clean and professional, moved heavy furniture as needed, and the end result looks perfect. Shout out to Mike the painter who put the finishing touch on things today. I hope I never have to see a restoration company again, but if so I would go with ASR read more

After dealing with another company for over two months, we called ASR in desperation. The other company did eventually get rid of our rat problem, but not the putrid smell that kept emanating from a spot under our bathroom. ASR sent four guys to go under our house to do a thorough inspection. That inspection uncovered a decaying rat that had been missed by our previous company. These guys were timely, professional and so helpful. We are grateful and will not hesitate to call upon them again. read more

We suffered extensive damages in Ventura, Ca. due to a fire and subsequent water damage in May 2016. ASR was recommended to us, the work they did when completed, was top notch. They were honest and professional to deal with. They took quite a lot longer to complete than we'd expected, however I'd say the quality of their work is an A plus. read more

I am writing to comment on Westlake Pointe's recent and ongoing interaction and relationship with ASR Property Restoration. When the Woolsey Fire tore through Westlake Village and ravaged Westlake Pointe, the Westlake Pointe HOA Board engaged ASR to work with us to rebuild. As President of the HOA Board of Westlake Pointe in Westlake Village, I want to thank ASR for the professional and expert job that they are doing in rebuilding four of our homes that were destroyed during the Woolsey Fire. Kirk Prouse, CEO/President turned out to be more than just a knowledgable contractor. Kirk is sympathetic to those who lost their homes, providing us all with positive support going forward. In the initial days following the fire this was critical to all of us and gave us the reassurance that we all needed. Of equal importance in the restoration of our community is the competence and commitment of ASR's, Project Manager, Mike Daniel. Mike has exceeded every expectation. In addition to the excellent job of rebuilding of our Community, Mike has displayed a sensitivity and a commitment that has given all of us the courage and comfort that we will get through this together. Mike's daily communication with us, his attention to detail and his constant availability gives us confidence that we have put the rehabilitation of our community in the hands of not only a skilled contractor but a caring professional. We at Westlake Pointe are grateful for Mike Daniel's daily presence in our community. We all thank you, Mike. read more

We were hired as a small company to do some work for Interstate Restoration for a project in Universal City Texas, We were not paid and had to file a Lien on the property, Public Storage. We not only finance the project but have yet to be paid. Shame on Interstate for not honoring the contract. how dare you do bad business and take advantage of the small guy. Especially in these times that the small guys are hurting. I will keep the lien until we are fully paid. Any company that wants to be a vendor with Interstate Please be aware. read more

I was blown away by ASR. They did a really nice job cleaning the smoke damage to our home after the Thomas Fire. They were hard-working, funny, respectful, adaptable to my pets and to the other people working here - everything you would want in a crew that is taking over your house for a few days. Highly recommend! read more

Overall service from ASR has been excellent during our claim for water damage. We live in a 39 year old two story condo in East Ventura. Seems the second story bathroom pipes decided to give out all at once. Shawn Richards and Sean Stark both work beyond the call of duty for coordinating the restoration. They are both very knowledgeable about services needed from painting to glass, drywall - whatever. Mr. Richards is usually available 24/7 read more

ASR to the rescue! Had a water leak under the sink which required tear out of flooring, cabinets, countertops, etc. Sean Stark was our project manager and could not have been more receptive to my numerous calls and text messages. There were times when I know he had to be other places but always stayed long enough to explain everything to me and handle all questions and concerns. Shout out to Damon as well who really was there in the beginning of the process and helped me keep a level head. The demolition crew was also amazing AND fast! I can't recommend them highly enough. read more

ASR was recommended by our plumbers after a shower flooded an adjoining bedroom. They did such a great job that we chose them to do repairs from a roof leak. From beginning to end they have been a great company to work with. Jon King's estimate was more than reasonable, we had to add some repairs that were unseen in the original insurance estimate & they still came in at close to the same cost! Austin Daniel and his construction team were professional, communicative, respectful and efficient. They worked with us on convenient times and interrupted our schedules as little as possible. The finished product is so beautiful. I would use them again and will continue to recommend them. read more

Highly recommend ASR to anyone in search of a professional damage restoration company. We had a flood in our townhome that we rent out to tenants. Our HOA is the worst HOA I've ever dealt with. The rep, Nancy, is awful. But the one positive thing she did was get us in touch with ASR. They were professional and organized from top to bottom. I dealt with Shawn on the water mitigation side and Austin on the construction rebuild side. They both kept in constant communication with me and made sure everything was being done correctly the first time. I can't comment on prices since it was all done through insurance but made the process as easy as it could be. Thank you guys!! read more

During the month of November 2016 my this construction company did some work in my unit at the Sandpiper Village in Hueneme and I've got to say that the crew that came to my home went above and beyond. I want to give a special thanks to Garry and Luis they were very polite and professional. Thank you! read more

We Made appointments with Paul Luna Of ASR following the Thomas Fire for interior cleaning and we were advised that they needed 3 other agencies to evaluate our home.- 1. contents removal company, 2. Attic/ Insulation repair company, and ASR for cleaning. We spent a couple of days with their team members evaluating our home only to find out later (weeks later we had to hunt them down) if we want an estimate we have to pay them first. Mr. Luna Quoted the price by the hour in order to get an estimate and stated they only provide estimates if the contract is signed first before any prices are disclosed. They do not give free estimates for any jobs. Its a "strong arm" tactic in order to lock in a contract without any idea of total cost -like demanding a blank check and telling you later how much you owe. Pay first, then they tell you how much. They do not provide estimates without a signed contract. This was a COMPLETE WASTE OF TIME, certainly questionable ethics. Buyer beware. read more

Met with the owner and staff today and they were very friendly, professional and knowledgable. I felt very welcome and immediatly cared for. I highly recommend them. read more

I contacted ASR construction for a slab leak over the holiday weekend. Turns out there were possibly mold, lead and asbestos issues as the property was over 60 years old. I called out a couple of different plumbers to at least evaluate the issue and they were reluctant to show up and when they did just said you have a major problem and good luck. I had success with ASR in the past and decided it was time to call in the big guns for the entire project. They had the slab leak fixed within hours and the place contained for any major environmental issues. They continue to work with the insurance company to replace cabinetry, flooring and repair the walls that also had water damage. When you need it all done and done right- then there is only one call to make- ASR! Choose wisely as getting started in the right direction means everything and ASR will get you headed in the right direction. Thank you for the hard work! read more