My husband and I found the perfect cabin in Payson, and immediately contacted Amy Rebenar to start the loan process. We started the process Memorial Day weekend, and even on the holiday, Amy was on top of everything. She made sure we sent all the right documents and kept in contact through the entire process. She made this so easy, even when we were having issues finding insurance at the last minute. Absolute pleasure to work with. I would highly recommend Amy if you are looking for a mortgage or even to refinance. We and our dogs thank you for everything! read more

Very slow, 5 months ago the refinancing process began,they look all documents,now it's hard to contact the person, who's helping supposedly she's the manager. read more

The only thing good that I can say about George and his team is the loan did get done. If you don't care about being informed through the whole process George is your guy. If you don't mind that your questions through email text or phone don't get a returned response this is where you want to go. If you want added stress to an already stressful time here you go. read more

Buying a house is serious business, and unless you are a drug lord, it will be your most expensive purchase ever. As a first-time homebuyer, I had some serious stress and anxiety about this complicated, scary world. Fortunately for me, my Realtor had already worked with Chris Myers and First Option Lending, so she knew she was placing me in good hands. From my first phone call with Chris, I was treated like a valued customer, not like the confused, unprepared guy I really was. Chris answered tons of questions, and is truly one of the most 'can-do' people I have ever had the pleasure of meeting. I set up an appointment with Chris to review my finances, and get the process of securing a loan, etc. Chris was very flexible with appointment scheduling and I met up with him one afternoon at his office in Scottsdale. The office is set in a corporate office building that is really nice, with easy, close parking (AKA you will not die in the summer). I met up with Chris and he reviewed my credit report, and answered my million and one questions about how all this stuff works. I have to admit, I had a lot of stress about this process, all I have ever heard about is how cumbersome it is, how many moving parts, and how fragile the process is, and that things will be messed up. Clearly those people have never had Chris in their corner, because working with him was the polar opposite of that experience. Chris laid out a clear road map of the process, and described how I could help make it smooth and painless. In addition, Chris had some great suggestions on how I could increase my credit rating, so I could get the best possible rate. With Chris's guidance, I raised my score significantly in a short amount of time, thus helping me secure a great loan. The thing I appreciated most about Chris is his easy going personality, he is so friendly and genuinely a good guy, you can't help but not be stressed. During the process of getting my loan, Chris kept me informed of where we were at in the process, and what the next steps were. Throughout the whole experience, Chris was remarkably helpful, friendly, and extremely knowledgeable about the world of loans and finance. Even when other parts of the home buying experience got difficult (Home inspection, not great appraisal, etc.) Chris was there to advocate on my behalf and made things go smoothly, that were otherwise a complete train wreck. In talking to other people who recently purchased a home, their loan people didn't do a fraction of the extra work that Chris took on, and as a result their process was much bumpier. On more than one occasion, Chris identified ways to stretch my buying dollar, so I could get the best house, for the best deal. In addition, Chris is very detailed oriented (which I learned that the little details are what can sink a home purchase) and that will benefit you greatly. To conclude, I cannot recommend Chris and First Option Lending enough. Chris truly provided world-class service, and moved mountains to help me get into my first home, which coincidentally is my dream house. If you are in the market for a loan, do yourself a massive favor, and give Chris a call. You will NOT be disappointed, I guarantee you. read more

First Option Mortgage - Mortgage Lenders Near Me - Phoenix, Arizona

I have bought and sold several houses. The biggest challenge I find is working with a lender who communicates. Most will accept your documentation then disappear until something goes wrong (and they usually wait until the last minute to let you in on the little "secret"). George took my documentation, maintained strong communication via text/email throughout the process and we closed on time. I qualified for an income only loan with a higher interest rate but it was better than not having sufficient funding to close. read more

First Option Mortgage is simply the BEST!! They inform you very well about your options, walk with you every step of they way and make the process extremely smooth. George W and his team are stellar professionals!! They've earned a customer FOR LIFE!!! read more

I was really impressed when we contact First Option lending, they came to our house and walked through every piece of paperwork we signed for the loan application. I got a good vibe from the first line of communication. Soon after that no communication at all. This process began back in November and we are still chasing after them for status. On average , it takes a week to get a call back from our loan officer. It's funny because, we are currently refinancing our rental home from a different company and the level of service has been exceptional, they send us updates to keep us in the loop constantly. We are canceling our loan application with first option today and going with the other company. read more

Please, if you smart you will NOT use this company!!!!! We went to this lending agency because we were referred by a friend. There has been nothing but trouble since. The lending agent said we were approved for a loan and then called a few weeks later after the offer had been accepted explaining that he made a $30,000 mistake!!! Ok, mistakes happen... Wait there's more! Our lending agent told us that he had a new plan. Looking back this is when we should've walked away. We were willing to hear him out because we really wanted the house and had already completed the copious amount of paperwork. Within the next two weeks our lending agent disappeared. We called everyone! President, Branch Manager, the actual agent and NO ONE RETURNED CALLS! NO ONE! Finally we got a hold of someone only to find out our loan has still NOT been approved. Agent claiming that he doesn't have all the info. Then he came back and said "Oh yeah I do." INCOMPETENT this is the word I would use for this company. DO NOT put your trust into this company. I am writing this review because at this point what else can I do? We are about to fall out of contract and lose our earnest money, and there is nothing we can do. I've again made another round of calls only leading to voicemails. They will not be returned. FIRST OPTION LENDING = Awful!!! read more

If you're looking to buy a home, to refinance or do whatever would involve a lending company, you MUST read this! I never saw myself as a homeowner. I always thought it's for families, or couples, or grown ups. Mind you, I'll be 41 soon. But somehow the planets aligned, I had the down payment I needed and the market was right, so I decided to look around and see what's out there. I had no idea where to begin though, so I turned to a good friend of mine who had just bought his first home, hoping he could provide me with some direction. With one phone call I had names and numbers to the two key ingredients of this process - a realtor and a lender. My friend couldn't rave enough about how amazing his home buying experience had been because of these two individuals. Much like me, he hates change and was very comfortable with apartment living so when I saw how thrilled he was with his new home and how well the process went for him, it gave me the push I needed to take the first step. Given how much I love my current apartment of 8 years, I knew finding a home within my budget that would meet all of my criteria would be challenging (aka champagne taste, beer budget with a side of very picky). But what I was dreading the most was the financial end of this whole thing. Not just being able to afford everything, but learning what, to me, feels like another language. Knowing how to qualify, figuring out what you pay now, what comes later, what drops off after that, PMI, HOA, HOI.... OMG! Understanding finances is a gift I just don't have and when it comes to home buying, I'm as clueless as it gets. So here I am, about to take on probably the biggest responsibility of my life, with no idea what I'm getting into. Which brings us to Chris Myers at First Option Lending. My friend had prepared me for how awesome Chris was, but to hear it, and experience it, are two different things. Chris couldn't have been more welcoming to my phone call and within minutes I knew I was in very knowledgeable, attentive, patient, and friendly hands. He immediately put me at ease and promised this would be painless and that he'd walk me through every step. During the months that followed, his responsiveness made me feel like I was his only client because he replied to e-mails promptly, was on top of all aspects of my loan and was only a phone call away when needed. Little did he know what a frightened over thinker he had acquired as a client but he's so great at what he does, that he quickly caught on to my listening and knew how to tailor his explanations in a way that I would understand. If he detected any confusion in my voice or e-mails he would make sure we talked about things until he could sense that I'm comfortable. I looked at about 50 homes before I found "the one" and over the course of those 3 months Chris must have repeated himself at least 5 times on every topic (with zero irritability) until things finally sunk in for me. After my offer was accepted he kept me informed on every step of the process as promised and not only provided me with his expertise on the financial end, but offered tons of moral support as well. In times of doubt, he reminded me many times why I'm doing this, how it will benefit me, what I can gain from it and what to look forward to. He genuinely cares for his clients and goes above and beyond to help you in any way that he can. On top of all of this, he is extremely personable, has a great sense of humor, is very perceptive and is an overall stand up guy. Much like my friend, I can't rave enough about Chris because words cannot encompass all that he brings to the table as your lender. This whole experience was far from scary and extremely fun, and I owe it all to him. I am days away from closing on my first home and knowing that I will always have Chris in my corner as my lender and adviser, gives me immense comfort and confidence. I will forever be grateful to my friend for referring me to Chris, and if you're still reading this (because you should have been on the phone with Chris 1.5 paragraphs ago), don't look any further. Your expectations will be exceeded. I promise. read more

Got my refi done in less than a month. Very happy customer. Very professional and kept me informed the whole time.

I have been trying to work with George Wegmann since last year. i wanted to re-finance my current residence which I have no mortgage. I have two other residences with no mortgages. I have no debt. I also make close to six figures per year. I was refused a loan! I presume because my income is all from investments. George stated if I received 3 Social Security checks plus I pointed out I receive a rent check that combined total almost $3,000.00 per month. I have left messages for George, No call backs! If you want to be treated like crap, George is your man!! read more

Here is my story. I had been looking and searching and then looking again for someone to help me re-finance my home. My interest rate was a whopping 7.8% and I was looking to lower that. I called several different companies to no avail. All they asked me was if my current mortgage was under Freddie Mac or Fannie Mae...it was not...Doors were closed without anymore information. Until I called First Option Lending. Chris Myers opened the closed doors..I had heard about the company on the radio for quite some time..Finally I decided, why not? I went to their website, gave information as to what I was looking to do and in less than 15 minutes, Chris was calling me. Chris asked me a few more questions and then said he thought he could help me. I couldn't believe it! I made an appointment, drove to the office in Scottsdale with my sister and thats when things began to happen. Everything I wanted to do with my mortgage was accomplished...in less than a month! Chris was very professional, knowledgeable and explained things in such a way that I could understand them. I would highly recommend him to anyone that is looking to re-fi their loans...Chris' attitude is very much can-do... I must say that thru the whole process I kept waiting for the "shoe to drop" and dash my hopes, but that never happened... Thanks again Chris... I wished I could remember the girl that works with Chris...she went out of her way and drove from Goodyear to Gilbert on the closing day so we could sign the papers....another great employee! read more

Melanie Lane was my first contact when purchasing our first home. Very personable! I felt at ease and in competent hands. Lots of emails to complete and she made sure that we completed. Super duper glad that there are still human beings behind a the process. Thanks Melanie!! Will definitely recommend you to my friend's!!! read more

We worked with Craig Cusick for a refinance. He was amazing. He allowed us to ask all our questions and never felt rushed. The emails and paperwork sent out to us was very easy to open and sign. Craig was responsive via phone and email. He was honest and informative which is extremely helpful when getting a loan or refinancing. I let everyone know about him and his company with the highest regards. Thanks Craig and his team for all the help. read more

It was a pleasure working with First option Mortgage. They were very attentive and got things done! When we first contacted them we were not exactly ready to apply for a mortgage but just wanted some info, this was the only company that was still willing to talk with us and George even checked in periodically to see how we were doing. This is exactly why, when we were ready, we stuck with them. They even got us closed sooner than I would have expected. Thank you George, Michelle, and Ronnie, the whole team over at First Option! read more

I have worked with George and First Option Mortgage in three occasions; first home, second home and a refinance. The service that George and his team provide is outstanding. He is always available and responds to my emails, calls, etc on a timely manner. He explains things perfectly that you aren't left with any confusion. I have referred him to my friends and I would surely recommend him to you. read more

Having had dealings with First Option a few years ago, I was impressed that they would keep contact every few months. Not getting a zillion e-mails all the time, just a quick phone call to keep in touch. When we finally decided to refinance, I contacted my mortgage company and two more companies (the ones advertising on TV all the time) to check rates etc. Was a waste of time. Craig a First Option did a fantastic job. Was up front on all my questions, very competitive on rates and fees, stayed in touch during the process and made sure that things went smoothly. Will definitely use them in the future. read more