Every single person in this office contributes to the excellence of treatment. I have never felt so appreciated. In support of "you catch more flies with honey," I will share that I had an amazing experience with the appointment setter from this office months ago and on the sheer good vibes of that call i scheduled and appointment near downtown--where I lived at the time. That appointment was so bad that I made an animated short about it for TikTok. I need to check to see if I posted the review here... I would have been excused if I had rejected the call when my phone screen lit up "first person care clinic," but on the strength of the first call, I answered with a polite voice. I remembered the first woman gushing about the Henderson office. I said I would schedule if I could switch there. That's enough back story for why I could have been hesitant-- now let me state unequivocally that from the second I interacted with the office staff here... I knew I was home. read more

First Person Care Clinics - Family Practice Near Me - Henderson, Nevada

Do not get medical care here if you have serious health issues! I have lots of medical issues i was dealing with all at once my pcp quit taking medicaid and I could not get them to call in my refills I asked for 2 days before she quit taking medicaid, I couldn't talk to her no way to email the doctor I'm left hanging in the middle of all these specialists with reports on my conditions having to find a medicaid doctor with good listening skills and the ability to take time and explain your condition to you on medicaid it's a nightmare! Not even a last consult, no warning just cut off no refills, no consult no warning, no care or concern! read more

Dr. Mohammad Hyder was the best psychiatrist I ever had...What happened to him??? He is the only psychiatrist that took the time to diagnose me and give me the medication I need. Unlike other doctors working for pharmaceutical companies... He's an altruistic as well as holistic doctor. Please without warning he disappeared???!!! I need answers and my honest doctor back! read more

This review is specifically for Dr. Maria Magtoto. Went to my doctors appointment to be greeted very rudely by the doctor. She did not address any concerns I had and merely brushed me off due to the lab paper work not being in. Although I know lab work is important the office should have let me know when they confirmed my appointment before me traveling 45 minutes to my appointment. Even though the lab work was not in I had other health concerns that could have been addressed instead the doctor in her words said "she has other sick patients" and could not listen to any of my health concerns. What is the purpose of going to a doctors appointment to be seen under 5 minutes with no concerns being addressed. Needless to say I left frustrated, concerned and displeased with her bed side manner. If your looking for a caring doctor request anyone but her. I am contacting their corporate team as well to escalate. read more

I have been trying to get a hold of my doctor since last Thursday. I have left two messages a day since then. Dr. Hyder's medical assistant is the gatekeeper. She will not return my call or schedule me an appointment with my doctor. I like Dr. Hyder, but when someone is dealing with mental illness, they shouldn't be restricted by a medical assistant. read more

Sometimes when you get something for a low price, you end paying a higher price in the end. This is what happened to me at this clinic. The previous office manager was Cynthia. Everything ran smooth. There wasn't anything that she didn't know. She quit because she asked for more money and the owner turned her request down. And this is when the office replaced her with a staff who doesn't know what the right hand does to the left hand. My daughters medications require a monthly blood work. They don't do a recurring blood work. I have to make sure I bring it to their attention to get a order for labs. I have gone several times to get my daughters blood work posted to the web site so the pharmacy will release the medications. They have also failed to send her preprescriptions in. I have to go into the office and show them the information from CVS that they never faxed my daughters prescriptions in. This is month after month. I'm tired of this office short comings. There is never an apology and they always insinsist they are right. Ftom the receptionist to Janet and to Janet's so call Assistant. They don't have their act together. Their errors are constant and with no apology If ut wasn't for Dr. Hyder I would definitely look for another place. You get what you pay for. They allowed Cynthia to quit and the got a shameful staff. I don't recommend this office doesn't know what they are doing. read more

This is the worst clinic I have ever been to, the nurses here are discriminatory. She doesn't answer my question, doesn't give me how information, then shakes her head. I will continue to pay attention and complain about them all the time. read more

First Person Care Clinics - Family Practice Near Me - Henderson, Nevada

I've been coming here now for 3 years, it needed some work in the beginning as I had a doctor I didn't like because it seemed like she knew nothing. But after I switched doctors I've been perfectly fine with the level of service provided too me. My doctor listens too my concerns and I'm a very active part of all health decisions made! The only thing I would say is too many tellaheath visits not enough in person care! I'd much rather be seen in person more than over the phone. I see Josie and Dr. Hyder both are great doctors and make sure they do labs too make sure the medication I take aren't harming my kidneys and liver. They make sure any annual testing I need get done. Even test I'm concerned about if I want too take a specific test they are good at making the appointment. I recommend this doctors office. read more

First Person Care Clinic is a VERY GOOD clinic for both children and adults. I was treated very well even when they were busy. I appreciate the staff's helpfulness and friendliness. I received a referral to a specialist who can help with my unique issue. I have been concerned about my health for sometime and I felt listened too here at First. I will be back. read more

First Person Care Clinics - Front and Side of Building - Family Practice Near Me - Henderson, Nevada

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I don't know what all the fuss is about. I am a new patient and I am throughly impressed with the service I have received. The nurse was very nice and knowledgeable and was great to interact with. And the doctor was very helpful as well. She did not know exactly what my issue was so she decided to make me take an X-ray and assign me to a specialist for further analysis. She even offered to help me continue my previous prescription from my old doctor. I really feel like they were very personable and gave me that extra attention. All around, very good experience and highly recommended! read more

I had a telephone appointment today at 3:30 to review my lab work. I was sent by my employer to get a COVID test as someone at work tested positive. I called yesterday to ask if they could do a test. She said yes, just come at 3:30 and wait outside (I do not have symptoms), I agreed that was fine. I arrived at 3:25 and called the front desk. She asked again if I had symptoms and I said no...she told me to wait a minute. I had to ask if she was calling me back or should I hold. She asked me to hold. When she came back she said that I needed to pay my $30 copay and just said go ahead. I said I have cash. She responded rudely, "you have cash?!!". Then she said that she'd have to suit up to come out to my car. I told her I'm wearing a mask and have no symptoms and I will leave the money stuck in the window. She came a grabbed it and then as she was walking away (my window was up) she asked if I needed a receipt. I said yes. Then I waited...nothing. After a half hour I called again to ask how long it would be as I have my car running with the heat on because it's cold. She said nothing. Then I asked for my money back. Again nothing...so I went to the door and demanded my money back...It took me asking many more times until I finally got it back. Never had my phone appointment or my test. By the way, these are the same people that prescribed me the wrong dosage for my thyroid medication. read more

I started going to the Henderson location for some health issues. Turned out to be severe anxiety. After finding out some horrible news in my life I asked if I could get some help with anxiety and was told no by the physician. Do not go here if you are looking for help or solutions. They only want money. read more

This facility is a joke! They charge you for the test then charge you to get the results. If you ask to have the results given by phone. They call 1-2 hours before scheduled time asking for credit card info over phone. This is sketch as today there is so many phone scams and you get an aggressive secretary with condescending tones asking for your cc number. Then, after a run around. Your info call is 4 to 5 hours later. This facility makes you feel like no one in their office knows each other. Take the time to look into another option. There are better options out there. read more

I recently visited the clinic on Horizon in Henderson to take care of some health issues and I was called in by a Medical Assistant named Fernando, boy was he the sweetest, kindest professional person I have dealt with in a long time. He made me feel very calm and asked me how my day was. He listened patiently to everything I had to say before I saw the Doctor. Big thank you to him! I will recommend this clinic to my family and friends! read more

I referred to this location because they are taking new patients. Although the doctor was great the supporting staff is not. Front desk rep is clueless, especially the blue haired female. Eatting at the front desk is tacky. The first desk clerk has no organization skills therefore does not manage the lobby well. They need help prioritizing their work load. read more

I went to this clinic for my physical due to insurance coverage back in May. It's very close to home. Dr. Ozi did a complete physical and determined I have high blood sugar. She started me on metformin. She finally decided on a dosage that would work. I had received a refill in September. Walgreens only filled 1/2 the rx (Walgreens error). I called the doctor to prescribe a small amount as I was completely out. I've been back several times since October. Realizing I was about to run out of metformin I called the clinic again. This doctor will not prescribe more than 7 days worth of the rx. Mind you this is at least 6 urinalysis later and a recent blood draw. I've been out of this drug for 4 days and when I called to see why the doctor has not refilled my rx I was told "well, she's been out sick lately". As I have autoimmune disorders, it would definitely not be in my best interest to go in if shes sick. Now not only am I out of an important medication, 2020 starts on Wednesday and that means new copays. Looks like I'll be finding a new doctor I'm the New Year. My case has not been handled in a professional manner at all. 4 sticks for a single blood draw. Ended up going to quest. Several urine samples because I was told the lab was getting the samples contaminated. And all the mix ups on prescription writing. I also had to go and insist on medical paperwork that was going to my surgeon for medical clearance because it was not done on time. Unprofessional indeed! read more

I was seen by Dr Hyders associate, Ada Emenuga. She gave me a one month prescription for drugs I have been taking for years. I just moved to Laughlin and it is a 130 mile round trip. I explained I would not be able to return for a couple months. I also explained my insurance would be changing and would be able to get back in until after January. Every month it has been a nightmare getting refills. One of my last refills was filled by my Dr in Northern California. I haVe specially explained to her I need the brand name and not the generic. I have numerous alLergies and have already been down that road. When she bothers to fill it it is the generic and they fill it and I the insurance company and the pharmacy all call and ask for a prior authorization. Which the Insurance company always approves and I get the prescription filled. Which they just filled the generic and we all asked for a prior authorization for the brand and not the generic. But yet this week after two weeks of trying to get her to send a prior authorization. She tells the office manager she can't fill it without seeing me. I have a appointment scheduled. But still she won't do it. What is really idiotic she never once asked for prior medical records. Which every professional Doctor requires on your first visit. The worst care I have ever had! No one returns calls or relays messages properly. Don't bother. Seek anyone else! read more

Was looking for a new pediatrician, this was close to my house. No signage on the building, gave off a free clinic vibe. I filled out as much paperwork as when I bought my house. Staff was friendly enough, however they performed a covid test and strep test on my two sick kids. Doctor never even popped in to introduce herself. No listening to chest to diagnose respiratory problems, didn't look in their ears to rule out ear infection. Strep came back negative and they sent us on our way. Still have sick kids with out any medical diagnosis. (Most likely the flu) Doctor called a few days later with covid results but wanted ANOTHER copay over the phone to hear the results. Keep your results, we'll find a clinic that cares about kids and not just bulk billing my insurance company. Terrible business practice! read more

Worst dr ever hands down. Only cares about her paycheck, loves to hide behind to red tape and send u to 17 other drs to do her work for her, complete shame that she has the letters dr in front of her name cuz she shouldnt! read more

This is one of theeee best clinics in Nevada. The staff is excellent, caring, and very efficient. I love my family there. kitty, Cynthia, Addy, and Stephanie are some of the best MA's ever. I highly recommend this clinic to anyone in need of great care read more

we usually attend the first person care clinic on charleston however they was opened today and got us is the same day. my boyfriend does not have medical coverage for copays they go base on a sliding scale they will ask you to obtain the last two copies of your paystub then from there they go based on tour annual income.. ozioma and ryan are awesome.. the front desk personnel at that time was on the phone assisting another person via telephone. after a few minutes waiting at the window she then said that go ahead and have a seat I will get the forms to fill out... I heard a her say a patients name, dob and what time of mediation she is on.. violating hipaa privacy read more

This is by far the worst doctors office I've ever been to. Only reason I found this place was because it was close to my house. Excessive wait times. Doctors are total quacks. Have no clue what they are doing. Then say nope we aren't giving you that medicine anymore. After talking to them for 2 minutes. Incompetent. Rude staff. Go anywhere but this place. read more

There are very caring and affordable. I really admired the work they do. The clinical staff was very accommodating and thorough will all my concerns. Their admin staff very professional too. read more

I am a patient at your Henderson Office. I hope this email reaches the right Executive's hands.  First, i want to say that the Doctors and PA are good at this location. Front Desk Staff are under-trained and uncompassionate. I had a tele health appointment. The time for my appontment came and went, so i decided to call them.They rescheduled my tele health appointment bc it was a conflict with the doctors schedule without calling me or making me aware of this matter. Front desk tried to avoid my situation and became very dismissive. Front desk person hands over the phone to M.A.. She made the whole situation worse than what it was. M.A. just was more dismissive and didnt want to be bothered by the situation she had caused. AFTER HOURS., i received a phone call from a "so called" Office Manager (Veronica) that was more disrespectful than her staff. She called to scolded me and yell at me. She didnt allow me to write her name and title down. She would speak over me and didnt allow me to explain the situation, but was very quick to scold and yell at me. She rambled a couple of company titles and hung up the phone on me bc i continued to ask for her name and position. SHE WAS VERY UNPROFESSIONAL AND UNETHICAL. She completely stepped out of boundaries with her tone and delivery. She called my home to reprimand me, A Patient!!! Is that office policy? That is the most harassing way to call a patient in reference to solving an issue. I suggest that she attend a Managerial course or Patient Quality Assurance course, so that abusive way of talking to patients and very poor quality service wont happen again to any patient. I completely felt attacked by your Office Manager Veronica at the Henderson office. WOW!! ITS UNREAL. I have Never been to a Medical Facility that does not have the proper Front Desk Staff or a Manager/Supervisor on site. Front Desk Staff is the face of the Company, as a front desk person, you are the ones that patients greet first and last. You are to make that patient feel welcomed and cared for. I recorded both phone conversations so that no lies could be told at the end. I absolutely recommend a New Office Management team for this office. No patient should feel unimportant and dehumanize as a patient bc of the staff's wrong doing. The way your office manager handle this situtaion, that was a simple mistake by her staff members is unacceptable and she needs to be reprimanded for her behavior as an office manager. No one should tolerate such behavior. No one should call a patient and scold them for their staff's mistake. Its has been 4 days since i posted this review. Since than i have Not received proper attention. I'm stilling waiting on a referral for Urologist (stat) by the office for over a week. No one wants to return phone calls, No one is relaying messages. I have kidney stones, kidney infection and fluid for over two weeks. My health is declining and its visible. This is NEGLIGENCE on this office behalf. ALSO, i emailed the company's CEO and Clinical Director of Compliance. 5days ago. No response as of yet. I just hope that my health is not compromised bc of this delay in medical attention RECOMMENDATIONS: NEEDS NEW OFFICE MANAGEMENT, very poor and Insensitive. Thank you for your time and attention on this matter. Betsy DeJesus read more

My mother visited here she was very pleased with Mr. Fernando's attentiveness and patience!

The facility is very clean, providers are so accommodating. I like the ambiance. I definitely recommend this place. When providers spend quality time with you, I consider that great service. read more

I should have known that this was not the place for me when I read some of the reviews, you don't just get three stars out of five for nothing. When on somebody else's recommendation won't do that again I'll find my own doctors here in Henderson, Nevada. So here's what happened that made me give them one star and they only got that because you have to give them some kind of grade, So Wednesday night I went to the ER in Green valley I just moved here from FL. So I think the climate change has me going through some weird stuff as far as my health, come to find out I had some sort of infection in my eyes so the ER doctor wanted me follow up with my primary care doctor well I don't have one so my neighbor tells me about this place. I called to see if I could make an appointment as well as establish a primary care doctor for myself. They said yeah made an appointment for the same day and off I went my appointment was for 2 PM I arrived at the office at 1:34 PM One of the nice ladies at the front Desk help me fill out the paperwork because I had put the drops in my eyes and couldn't see well she was very helpful. The paperwork took all of 15mins so now I sit and wait to see the doctor after about 35-40mins I asked one of the young lady at the desk how long it would be because it was now 2:35 PM a few mins later she came around the desk and took me in the room to get my vitals from there we went to the room where I would wait for the doctor again I wait it is now 3:10pm and I go back to the front desk and tell them I can no longer wait my ride has to go pick her children up from school and day care they rescheduled me for the next day at 8:45am I get there at 8:24am at 8:49 the polite young man sitting behind the desk says to me and another woman the doctor is on her way I asked what do you mean on her way like how long will that be he said about 10-11 minute she'll be here at 9 o'clock I asked why would they make my appointment at 8:45 if the doctor wasn't getting here until nine he just looked puzzled. At 9 they call me to back take my vitals and put me in a room where I wait again finally at 9:15 The young man from the front desk came and knocked on the door and told me that the doctor just called and said it would be another 10 minutes before she got there at that point I grab my purse and I said thank you but no thank you. Not a place for me and the funny part is when me and my daughter n law pulled up the day before I was hesitant on getting out because it just didn't look like a place that was organized or well put together the sign they had in the window first person care clinic was ripped in about four different places it was taped on the window everything was a bit sparse the waiting room the examining room the triage room all looks makeshift, always follow your first mind if you don't have a good feeling about something nine times out of 10 you're right. read more