I think AHMC needs to read these reviews and assess the Dr. Keefe situation/issues. I've seen him 3…read moretimes now and each time I left disappointed and upset when I left. We argued once and another time I had to lace him about his tone towards me. Another visit he told refused to refer me to get an ultrasound as a precautionary scan because he "didn't want to waste time and money for a test that wasn't necessary." I think he needs to remember patients go to the practice for themselves and it's not about him and his gut feelings. I moved my whole family to another practice as of last week. Working with people and delivery is essential when you are someone's PCP. Create relationships, be compassionate and be accommodating. No more free tips - someone audit him

Dr Reddy has been a very good physician for myself and my family. He applies both holistic and…read moremodern aspects to his treatment plan for each patient. The office has always been very clean, his staff are very professional, and he offers great quality care.

I am a patient of their primary care practice and of their weight-loss clinic, and I am beyond…read morepleased with both. First, let me talk about the weight-loss clinic. The staff work with you on a medically- supervised food plan with prescription medications and supplements, such as Vitamin B injections. I am followed monthly by a physician, and check-in weekly with the nursing team to measure my progress. My insurance does not cover this program, but I find it very reasonably priced, and they occasionally offer special pricing, so be sure to ask. All of the staff, from front office to back office, are friendly and helpful, with a special shoutout to Zoel for being my personal cheerleader. My family and I also are patients here for all our healthcare needs. We never have a long wait for an appointment- they even offer telehealth- and the office staff is quick to respond to phone calls. They have extended hours and even accommodate walk-ins. Very impressive.

We have now switched our entire family over to Sandra Henemyer for our medical care. We have a…read morespecial needs adult and we are both Senior citizens. She has been remarkable in helping us find the resources we need and finding answers to our medical needs. She is mostly at the Jones office however we have seen her in both offices. She always spends time with us and we never feel rushed. She stays on top of current medical options so we also feel she is constantly looking for answers for her patients. If you need a medical office I would sure ask for her!

My boyfriend went for a annual check up and has insurance and at the time of the appointment, he…read morepaid his copay then got a bill for his appointment. Isn't the point of the copay and his insurance is so that he doesn't have to pay another bill afterwards? And then when he tried to get an itemized receipt, the agent over the phone refused to provide it for him stating he has to stop by the clinic because they don't do it over the phone. Which is very inconvenient having to take time off from work to drive extremely far for his receipt. All I'm hoping is that when we do go to the front desk, they will be able to provide his itemized bill properly right then and there, because otherwise, this would be extremely unprofessional.

Updating my review because this practice has changed drastically. Heather Harvey no longer works…read morethere and a lot of the doctors have stopped too. They are not accepting any new patients so I have to find another PCP at a completely different practice with no help from P3 at all. They changed their insurance policies but are not consistent in their messaging so I have gotten conflicting information from multiple agents. I feel bad dropping this place down to 1 stars but this is no way to treat patients. Prior to Heather Harvey leaving I was very happy with my service here and thought this facility was well run. Now I'm scrambling to find an alternative place while healthcare staffing is already a challenge. Very disappointing.

First time here at Union Village Medical Group. It is a combination of healthcare and dentistry…read more When you first walk in you have the dentist reception on the right and the healthcare on the left. The waiting room is in the middle and has complimentary coffee. We waited about 10 minutes after checking in to be seen, and no paperwork was needed since it was completed online. The medical assistant helping us was very welcoming and upbeat. She was diligent and ensured to get all necessary information as well. They offer in house blood draws/labs which makes it very convenient for patients.

I've had chronic pain in my back and abdomen since my twin pregnancy 10 years ago. After being…read morebrushed off by my OB, several primary care physicians, and even the hospital ER, I have developed quite a fear of going to the doctor; however, my pain has developed into something I can barely tolerate, so I needed a doctor to see what's going on. I just wanted someone who wouldn't brush off my concerns after weighing me is all. I got that, and more, with Chris Sheridan at Union Village Medical Group. He is a nurse practitioner, but I will refer to him as Dr. Chris from here on out. Every time I visit with a concern, I am listened to with respect, all the way from reception to the nurse taking vitals, and in the exam room with Dr. Chris. Everyone is patient and kind, and they understand what it's like to be in pain. I'm not judged for my medical history. Instead, we are working together to fix issues my past doctors have ignored. Dr. Chris never makes me feel rushed. In fact, he spent 45 minutes going through test results with me, discussing symptoms, and explaining what we will try next at my last appointment. He even offered to work with my insurance company to try and get an important medication covered. And after all that time spent, Dr. Chris still asked me, just as patiently as his first time, if I had any other concerns I wanted to go over with him.

This is a great office! We were coming to their last location on Warm Springs and everyone was…read moregreat to work with but this new location is excellent. Very responsive, easy to reach by phone for anything, can get an appt quickly and PA's have been really good. We've gone here after failed appt at Urgent Care AND ER and have gotten great attention, prognosis (better than many other places) and instant results. I highly recommend this office of Doctor's Center.

This review is for the Cimarron location…read more I rarely leave negative reviews, but I feel compelled to leave a 1-star review because of my experience with the front desk receptionist, Christina. A few days before my appointment, Christina called to ask if I had changed insurance because she couldn't find my coverage. I didn't have my insurance card with me at the time, so I told her I would call back once I had it. I contacted my insurance company, and they confirmed that my coverage was active and nothing had changed. I then called the doctor's office and spoke with a different staff member, who simply said, "That's fine. Just bring your insurance card to your appointment." When I arrived for my visit, Christina asked for my insurance card. After looking at it, she said she actually needed my new member ID because the ID number on file was different from the one associated with my current coverage. This was the first time anyone had explained the actual issue to me. I immediately said, "Oh, I'm sorry. I didn't realize that was the problem. Let me call my insurance company and get that information." Instead of simply explaining what was needed, Christina began lecturing me, insisting that she had already told me this during our earlier phone call. She repeatedly argued about what she remembered saying rather than listening to what I was trying to explain. Her tone was condescending and dismissive, and she continued arguing even after I explained that this was not the information I had been given. The entire interaction could have been handled with one simple response: "It sounds like there may have been a misunderstanding. Here's what we need. Would you be able to get that information for us?" Instead, it became more important to prove she was right than to help resolve the issue. I'm honestly disappointed that someone working in a medical office would communicate with patients this way. My entire family has been coming to this practice, but after this experience, we'll be looking for another provider.

Office experience is always professional and quick to respond. Jenna is an awesome Primary Care…read moredoctor. She also has a great medical staff working under her. If your looking for a new primary care doctor. You should give Bamboo Family Clinic a call. Jay R.

Very understanding, especially for a NP vs a DR. I saw Jenna Lopez and and her NP student. I felt…read morevery comfortable talking to the both of them. They both addressed my concerns where a Dr at a different practice ignored them. Blood was drawn for labs without having to go to an outside facility. Girls at the front desk are very nice and speak softly for privacy when confirming what your visit is about. My grandbaby came to this clinic for the first year of his life and we were always treated well! Highly recommended, especially as it is hard to find places that take ChampVA insurance.

I thought I had a kidney stone. I was very sick. I arrived yesterday at 7:30 and I was seen within…read more10 mins. The doctor and the staff were very kind and helpful. The doctor did bloods and said that I was far sicker than I realized. She sent me next door to the ER. She called ahead and made sure they had all of my paperwork. The nurses were also exceptional. Thank goodness she did. I went downhill fast. I had a burst cyst on my kidney. I was admitted to the ER and I didn't get home until around 4p. The facility is very clean and easy to access. Parking is great too. Will only go here in the future.

I have been a patient of Southwest Medical for many years and I have always had a great experience…read morein all of their facilities. This one is a bit far from my home but they found me an appointment in radiology so here I am . That is what I love about Southwest Medical, you find the care you need even if it means driving a bit further.I love that about them! Convenience with locations all over Las Vegas area and most of their buildings have everything you need in one place. Parking is always plentiful and I've never had an issue with not finding a parking spot that is conveniently by the entrance. I really appreciate being part of Southwest because they have all the doctors and specialists under one roof! This building comes up as Sienna Healthcare on the app but it is a Southwest Medical And Associates building. The office was clean and there is a security information personal in the entrance to answer your questions. The staff here is amazing and they make you feel like they care about your health. They are friendly and professional.

Needed a PCP and this was one of the few that was able to set an appointment for me and my husband…read morethis month. Front desk was friendly and NP we seen, awesome service too! Convenient location.

I initially chose Dr. Arlene Rillo through my insurance and scheduled an appointment expecting to…read moreestablish care with her. However, when I arrived, I was seen by a nurse practitioner instead. I never met or spoke with Dr. Arlene Rillo at that time, and for the next year and a half, all of my care was handled by the nurse practitioner. Throughout that period, I frequently had to follow up regarding medications, referrals, and other healthcare needs. Communication with the office was consistently difficult. Calls often went directly to voicemail, and it regularly took several days to receive a return call--if one came at all. On one occasion, after nearly a week of trying to reach the office by phone, I had to go there in person just to address an issue. Even then, I was given assurances that were never followed through on. Recently, I scheduled an appointment for a medication review and a new referral, which was the first time I actually met Dr. Arlene Rillo. Unfortunately, the interaction was very disappointing. I found her communication style to be dismissive and confrontational. Whenever I attempted to explain information or recommendations I had received from other physicians, I was repeatedly interrupted before I could finish speaking. I did not feel heard, respected, or included in the discussion about my own healthcare. My overall experience with this practice has been frustrating. Between the ongoing communication issues, difficulty obtaining timely follow-up, and my interaction with Dr. Arlene Rillo I did not feel that I received the level of care or professionalism I expected. Based on my experience, I would recommend considering other providers if you value responsive communication, respectful interactions, and collaborative patient care.