My wife and myself have been patients of Dr. Reddy for years. We have referred multiple persons to…read morehis practice. All, including ourselves, have nothing but praise for his knowledge of medicine and his personal attention to details. Dr. Reddy is a blessing to have in our lives. His office staff and his assistants are professional and quite accommodating. Want a physician go any where! Want a professional go to Dr. Reddy

I had such a great experience here! Everyone was so nice, from the front desk ladies to the medical…read moreassistant Manny who roomed me. Emily took the time to really listen to my concerns, answer all of my questions, and made me feel comfortable and cared for. I never felt rushed, and I truly appreciated how attentive she was. It's really hard to find providers that take the time to really care for you, so 10/10 would reccomend!

Needed a PCP and this was one of the few that was able to set an appointment for me and my husband…read morethis month. Front desk was friendly and NP we seen, awesome service too! Convenient location.

I initially chose Dr. Arlene Rillo through my insurance and scheduled an appointment expecting to…read moreestablish care with her. However, when I arrived, I was seen by a nurse practitioner instead. I never met or spoke with Dr. Arlene Rillo at that time, and for the next year and a half, all of my care was handled by the nurse practitioner. Throughout that period, I frequently had to follow up regarding medications, referrals, and other healthcare needs. Communication with the office was consistently difficult. Calls often went directly to voicemail, and it regularly took several days to receive a return call--if one came at all. On one occasion, after nearly a week of trying to reach the office by phone, I had to go there in person just to address an issue. Even then, I was given assurances that were never followed through on. Recently, I scheduled an appointment for a medication review and a new referral, which was the first time I actually met Dr. Arlene Rillo. Unfortunately, the interaction was very disappointing. I found her communication style to be dismissive and confrontational. Whenever I attempted to explain information or recommendations I had received from other physicians, I was repeatedly interrupted before I could finish speaking. I did not feel heard, respected, or included in the discussion about my own healthcare. My overall experience with this practice has been frustrating. Between the ongoing communication issues, difficulty obtaining timely follow-up, and my interaction with Dr. Arlene Rillo I did not feel that I received the level of care or professionalism I expected. Based on my experience, I would recommend considering other providers if you value responsive communication, respectful interactions, and collaborative patient care.

This review is for the Cimarron location…read more I rarely leave negative reviews, but I feel compelled to leave a 1-star review because of my experience with the front desk receptionist, Christina. A few days before my appointment, Christina called to ask if I had changed insurance because she couldn't find my coverage. I didn't have my insurance card with me at the time, so I told her I would call back once I had it. I contacted my insurance company, and they confirmed that my coverage was active and nothing had changed. I then called the doctor's office and spoke with a different staff member, who simply said, "That's fine. Just bring your insurance card to your appointment." When I arrived for my visit, Christina asked for my insurance card. After looking at it, she said she actually needed my new member ID because the ID number on file was different from the one associated with my current coverage. This was the first time anyone had explained the actual issue to me. I immediately said, "Oh, I'm sorry. I didn't realize that was the problem. Let me call my insurance company and get that information." Instead of simply explaining what was needed, Christina began lecturing me, insisting that she had already told me this during our earlier phone call. She repeatedly argued about what she remembered saying rather than listening to what I was trying to explain. Her tone was condescending and dismissive, and she continued arguing even after I explained that this was not the information I had been given. The entire interaction could have been handled with one simple response: "It sounds like there may have been a misunderstanding. Here's what we need. Would you be able to get that information for us?" Instead, it became more important to prove she was right than to help resolve the issue. I'm honestly disappointed that someone working in a medical office would communicate with patients this way. My entire family has been coming to this practice, but after this experience, we'll be looking for another provider.

I came on Yelp to see updated reviews as we've been coming here for years and service was always…read moregreat! Rebecca Reilly is wonderful, Dr. James and Cree good, front office staff were excellent getting us in for an appt the same day. Recently things changed. I was notified by my insurance Dr. C isn't accepting it after August however Rebecca and Dr. James are but the office staff has changed and now you wait on the phone forever to get thru, prescription refills are a nightmare and I'm wondering if this office is no longer the great place it used to be?

I have been going to this medical center when they were on Eastern and wigwam. Everyone is friendly…read moreprofessional. Joshua and Rachel listen to your health concerns they take it very seriously. They do not brush you off. The front desk is always professional.

We have now switched our entire family over to Sandra Henemyer for our medical care. We have a…read morespecial needs adult and we are both Senior citizens. She has been remarkable in helping us find the resources we need and finding answers to our medical needs. She is mostly at the Jones office however we have seen her in both offices. She always spends time with us and we never feel rushed. She stays on top of current medical options so we also feel she is constantly looking for answers for her patients. If you need a medical office I would sure ask for her!

I have been a patient of Southwest Medical for many years and I have always had a great experience…read morein all of their facilities. This one is a bit far from my home but they found me an appointment in radiology so here I am . That is what I love about Southwest Medical, you find the care you need even if it means driving a bit further.I love that about them! Convenience with locations all over Las Vegas area and most of their buildings have everything you need in one place. Parking is always plentiful and I've never had an issue with not finding a parking spot that is conveniently by the entrance. I really appreciate being part of Southwest because they have all the doctors and specialists under one roof! This building comes up as Sienna Healthcare on the app but it is a Southwest Medical And Associates building. The office was clean and there is a security information personal in the entrance to answer your questions. The staff here is amazing and they make you feel like they care about your health. They are friendly and professional.

I thought I had a kidney stone. I was very sick. I arrived yesterday at 7:30 and I was seen within…read more10 mins. The doctor and the staff were very kind and helpful. The doctor did bloods and said that I was far sicker than I realized. She sent me next door to the ER. She called ahead and made sure they had all of my paperwork. The nurses were also exceptional. Thank goodness she did. I went downhill fast. I had a burst cyst on my kidney. I was admitted to the ER and I didn't get home until around 4p. The facility is very clean and easy to access. Parking is great too. Will only go here in the future.

Entire staff was so friendly and helpful. Chris is the same, plus laid back with an excellent…read morebedside manner.

To preface my review, please know that prior to mine and my husband's appointments here, we hadn't…read morebeen to a doctor in over 10+ years, so we were quite nervous making appointments and visiting any health care office. The place itself is located in a business plaza and is a bit smaller than other offices, however we enjoyed the smaller office as it relieved the stress that you get when entering large hospital like buildings. The waiting area and check in area is comfy and the staff is kind. I liked that check in was a breeze and that you were never really waiting with more than one other party. The bright colors of the furniture make it more comforting than a doctor's waiting room. My health care provider is Katrina Lee and my husband's is Mayra Corona, both of whom are very friendly, while also very knowledgeable. When going through our lab results and providing medical check ups, we are always given factual information and ways to better our health. Getting our prescriptions to our pharmacy often takes less than a day, and we aren't kept waiting long prior to our appointment start time. Although it's dependent on your insurance, I enjoy that our copay isn't high here, and it's easy to make appointments, get Rx refills, and to leave a message and know they will get back to us soon. Overall, highly recommend this practice!

Office experience is always professional and quick to respond. Jenna is an awesome Primary Care…read moredoctor. She also has a great medical staff working under her. If your looking for a new primary care doctor. You should give Bamboo Family Clinic a call. Jay R.

Good experience with staff and Doctor. Last visit had a short wait time. Good location for me.read more

My favorite office is in warm Springs They are so fast and…read moreefficient The doctor really really listen .

I am so grateful for the care and patience of this office's staff! Today I needed urgent help for…read moremy father and Esteban in the front office took time to listen and help. PCP Dr. Lau also met with me to make sure my dad received his medications. They went out of their way to make sure everything was taken care of. If I could give more stars I would!!!