We can't thank Steve Johnson, president of AAA Standard Services, enough!…read moreAt 5:30 on Christmas morning, we woke up to a busted hot water heating pipe in our family room. Within a short time after placing a call to AAA, Steve was at our door. He was able to extract most of the water from our carpet. Before 10 a.m. our carpet had been removed and hauled away by Steve. He brought in big fans and a dehumidifier. He and my husband located the fractured pipe. He went into our crawl space to locate any other possible problems. We can't thank Steve enough, he went above and beyond and all on Christmas morning! We highly recommend this company! Jean K.

On a Saturday night we encountered a sewer back up. We called and this service was very friendly…read moreand sympathetic. He said they'd have someone out to look at issue and proceed from there. He was up front about wait as it had been a full day and all crews were currently out. We had someone within a 2 hour window. He told us that at 8:00 am on Sunday prompt we would have a full team. Happily, they showed up and within 3 hours they were in and out. Left us with two power blowers and a dehumidifier to run for 24 hours. They handle the work with insurance co- we paid deductible. Crew worked hard, were professionals and hauled debris away. Highly recommended!

I had a number of pet stains in the family room & master bedroom, which I told the people in…read moreadvance. I don't think they were pretreated as NONE of them came out. I don't think the scent was minimized either because my puppy went back to some of the same spots. The cost was over $300.00 which is more than was listed on Yelp. When I mentioned this, I was told that they gave me free Scotchgusrd- I don't think so! I think my carpet has a musty smell as well. I wanted to call them back, but my husband did want to contend with wet carpet again. I should have used Stanley Steamer. I've always been pleased with their services, they just weren't available when I needed to schedule.

Timely, thorough, and priced very competitive. I would absolutely call them again and recommend…read moretheir services.

Loved that they showed up in masks and were very communicative during the disaster we experiencedread more

Knowledgeable and efficient. Fully trained staff in water, fire and mold remediation.read more

We highly recommend Quest. The owner, Mike, was amazing. He walked us through the process, helped…read morewith insurance questions, he was extremely knowledgeable and HONEST. Peace of mind in the restoration too! Pete Smith was very kind, and took great care of set up and getting our basement back to how it was before. When you're in the middle of a flood, this is who you should call.

From the owner: Water damage and fire damage clean up, restoration, & repair serving Toledo, Ohio and surrounding…read moreareas since 1997. Services include water damage clean up, water extraction, drying services, mold remediation, fire damage board up, contents cleaning, structure cleaning, & reconstruction.

Steamex is a wonderful company! We have used them many times. Blake cleaned our family room area…read morerug, basement carpet and basement steps in record time! He did a PHENOMENAL job (per usual) and the price is always such a great value! From furniture to flooring, the get it right! Give them a call!

Used Steamex 3 times and every time, they have been very professional and did a excellent job. All…read morethree times, I have requested Bill and am very pleased with is work and his professionalism. You cannot go wrong with SteamEx. Very trustworthy company that will be honest with you. Also, read Gary B's review and he is right, they will " tell you the truth as to weather they can save the carpet by cleaning or you would be better served by replacing". I totally appreciate that with this company. Could not be more pleased. Thanks Steamex.

I'm not sure if this is the Servpro group that came to my home in Ottawa Hills Ohio- but the people…read morewho came did terrible work, and damaged my property. They were careless, removed built in wood shelving that could have been saved, took many things from my home. They waisted time sitting in their tall van - rather than working, then backed their tall van into my utility wires: stretching them enough to damage my garage and house connection. When the lines dropped and some hit the ground, they got out of the van. I had to call the power company. I told the workers they needed to stay away from those Live Wires. When they refused I had to call the police, who came and ordered them to move. They caused me much duress. There was no apology, and no offer to pay for damages. The repairs were nearly $800.00. People like this should not be left in other peoples homes.

In a time of panic and stress from my basement flooding ServPro in Toledo came super fast and…read moreextracted the water within 2 hours . The crew was super nice and professional. Can't thank you enough !

After hiring SMB to perform temporary roof patches after a tree fell on my house, I had asked them…read moreto come out and estimate the repair. They sent out a man named Bill to my house to meet the insurance adjuster. Bill asked if I had decided on a contractor to perform the repairs. I told him that I was waiting to get the estimate from the insurance adjuster and I need to get multiple quotes from contractors before deciding. After he learned that I wouldn't give him the job without consulting with other people he just decided to leave. I asked him why he wouldn't look at the house and he told my insurance adjuster to the face that I already have a contractor. He then told me to my face that he wasn't going to estimate the job just so my friend could do the job off of his estimate. He would not even give me a business card and left. My girlfriend not believing how rude he was called him the next day personally. He told her the same thing it was extremely rude on the phone. He said that he would not deal with us as customers and only our insurance company. My opinion is that he was going to try and get as much money out of my insurance company as possible and do the repair first cheaply as possible and pocket the rest. Bill ruined any chance that SMB had for getting this job. The job was quoted for over $40,000 worth of damage. I can only hope that SMB finds this review and talks to Bill about why he was so unprofessional and rude. Bill if you're reading this I hope you realize that you were in the wrong and you've got a lot to learn about dealing with people.

I had a jammed gutter with an ice block and it leaked down in between the exterior brick and…read moredrywall of the bedroom. I discovered it when I went to install new hardwood and woodwork. At the time my carrier was Progressive and they hooked me up with SMB. The gentleman who did the work was wonderful, very conscientious and meticulous. Now, six years later I misplaced all of the insurance information and called Progressive but they said they work with like 8 underwriters and without the name of the underwriter they couldn't help me. Called and spoke with the owner of SMB and asked for a copy of the work done. I explained I was selling the house and just wanted a copy of what was done. I have the certificate for a lifetime guarantee.What a nasty man to say the least. He said so sorry so sad can't help ya lady. I gave him one star for answering the phone.