Worst management company ever, renters beware, when my daughter leased the apt. she didn't move in…read moreuntil 08/23/2019 this gave the company plenty of time to clean, paint and repair but none of that was done, the apt was so filthy and damaged it was disgusting unfortunately for us we lived out of state and went by pictures that they posted on their website. Now it is time for her to move and they are giving her until 8 am on the 30th of July even though she paid for the full month, when I contacted the manager Kendall S that we would not be out until 5pm he sent a response threatening me with getting his legal team and police involved. The Jensen group will rob young college students blind then try to screw them out of more money, if you rent from them take lots of before pictures and demand that they will have someone there on move out date with a move out inspection form. My advise spend a little extra money and go with a different management company.

For anyone looking to rent in mesquite Jensen is the worst prop mgmt. The manager is rude and…read moredisrespectful...they raise rent annually..charge you $15 a month for extra insurance to cover damages that no other management co charges..also charge you to pay the cost of they're website....jensen has a very bad reputation in this town...dishonest and unfair...I would make them your last choice

I lived at the Welch apartments and overall, living here was fine after the first semester…read more They don't give you a good heads up if they needed to enter your apartment at all. The first week we were there, they left a note on the door, asking us to clear out everyone in the bathroom so they could paint the very next day. They did warn us before we signed our lease that we'd have until October-November to decide if we wanted to renew our lease so they could stay competitive w other companies and if we didn't, they would offer tours of our apartment until someone signed a lease for our place. They usually sent an email the day before the tour would take place (first time being during Midterms w less than 12 hours notice), another time we didn't receive an email till the morning of, and the worst was when we got an email the night before letting us know that THREE different tours would be taking place in the same day. There's also 3 washers and dryers on the main floor that cost $1 to run each. One dryer never worked well, one washer became jammed w quarters so you couldn't pay (therefore couldn't use it) and later on, the second washing machine stopped draining the water, so your clothes were always so soaked that running them through the dryer twice wouldn't do the trick. Thus, there was only one working washing machine for the whole building for about a month. I called maintenance once or twice about the jammed washer since that happened pretty early in the year (September) and more than 3-4 times about the washing machine that wouldn't drain in the month that it took to fix. This surprised me bc anytime I had to call maintenance for something relating to my apartment (small things like my doorframe/hinges getting old, causing my bedroom door to not shut) they showed up same day and were super polite and helpful. I never felt worried about having the maintenance workers enter the apartment after the first couple of times bc of how respectful and informative they were, always keeping us updated on repairs (as I said, always small things that would need fixed in any apartment) so, it was really surprising/disappointing when our washers weren't fixed until December/January, especially since one was reported in September. I did have some friends that lived in the 530 building and they never had issues like this and loved their experience. Overall, this isn't a bad place to live especially when you look at the price and location. But, I would recommend the 530 Welch building, it was built years after the 528 so it's in much better shape.

Horrible to communicate with. One of the owners, Brad, does not know how to speak to people when…read morethey are just trying to clear up a voicemail left to them. The other owner says one thing and then Brad says another and it is just plain confusing. To be clear, if you need something, don't ask them.

Great location to be close to campus and bar life. Great to be near so many restaurants and close…read moreto connivence stores like Kum & Go and CVS. Easy walk to class - I can get to the furthest point of campus from my apt. in 13 minutes

The previous management company were unfriendly and unhelpful and the current management is pretty…read moremuch the same except friendlier. The have double charged rent on multiple occasions and even lost my check at one point! They over charge on many things including rent, maintenance fees etc. and instead of dealing with the issue they blame you for the problem. Not to mention that rent is way OVERPRICED. Rent went up $40 because they were building 'the resort' and it didn't even open until after we had graduated! They should be spending their money on fixing the current issues with carpeting and utilities instead of wasting their money on tanning beds, etc. I'd much rather have a working oven and shower in my apartment thanks! The maintenance team are relatively friendly and get the jobs done however they never clean up after them. Many times they have made repairs and left a mess, one time leaving white dust and dirt all over our bathroom and on our toothbrushes, etc.! Sometimes they only knock once and don'w wait for anyone to answer the door. Its in a great location but unfortunately thats the only positive and thats the only reason people put up with living there. I've never heard so many people complain in my 2 years living there.

Cleaning fees and painting fees are outrageous. No reason to charge over $200. Especially when…read moreapartment was cleaned before move out. Terrible communication overall.

Nice apartments, but they rob you when you leave. I was charged almost $200 for cleaning. I left…read morethat place spotless. The management companies in town have a system in place where they steal part of the deposit as a last-ditch money grab. They all do it, but this place took the most. I've never heard of anyone getting out unscathed. Again, nice apartments, but they are thieves.

Not only are they rude and pricey, they will retaliate to anyone that offers a grievance. Snow…read moreremoval and property maintenance is very bad. They are rude on the phone and in person. When I came to view the apartment. The girl who showed it could not answer one question. The photo I was presented with had a dishwashing machine, but I discovered that there is not one. This family has gotten rich off the backs of normal people. I have lived in Ames all my life and these folks are disgusting money grubbers, along with their lazy employees. Since this is a college town, they feel that they can rip you off and laugh at you. I know many of them on a working level, and I am here to say just sue them at every opportunity. Harassing emails, and entitled attitude. Look at the tax records of these folks they pay very little taxes because they own the local government. I would watch out if you are a townie like me.

DON'T DO IT!!!!! These people are con artists who know how to use ChatGPT. It's clear that's the…read morebusiness model is to dangle a listing just long enough to scoop up fees from multiple applicants, then quietly pull it off market. We are out $80 in application fees and management could not care less. The experience was shady from the start, and the attitude from management was completely dismissive. They hide behind canned, robotic emails that pretend to be polite while basically telling you to get effed. This is indifference, or perhaps disdain, dressed up as business casual. These people aren't just unprofessional; they're predatory. If you're thinking of applying, don't. Save your time, your money, and your patience by not dealing with this hustle. You'd have a better experience with a Craigslist scammer.

0 communication. They are our HOA management company. We experienced a house fire in our townhomes…read more They cant seem to know what is going on. They higher a mitigation company that also has 0 communication. They avoid my phone calls. 100% do not recommend renting or doing any sort of business with this company.

AVOID RENTING FROM THEM AT ALL COSTS. MONEY HUNGRY AND IMPOSSIBLE TO WORK WITH…read more This company is awful. They also like to skirt around the laws so they can get paid. Rented from them in 2021-2022. Received no communication from them that I owed them any money and they also returned our deposit (after taking $500+ off the deposit for "move out charges"). Flash forward to now and I am trying to purchase a house. They have me marked down as "unsatisfactory verification of rent." This makes it so I am unable to close on my house that I am days away from closing on. I then find out that 32 days after our deposit was given back to us, they apparently sent an invoice via mail for $432. No email, no phone calls, no text messages. No other form of communication was given that we owed anything. Now 2 years later they refuse to budge on us owing the money to them and will not change my record to satisfactory. Throughout they are very rude, snarky, and all around awful to work with. Apparently $400 owed from 2 years ago breaks their bank and theyll go out of business without it. As far as the skirting around the law portion, (you thought I forgot but I most definitely did not,) Iowa law says the following: 562A.12(4) A landlord who fails to provide a written statement within thirty days of termination of the tenancy and receipt of the tenant's mailing address or delivery instructions shall forfeit all rights to withhold any portion of the rental deposit. If no mailing address or instructions are provided to the landlord within one year from the termination of the tenancy the rental deposit shall revert to the landlord and the tenant will be deemed to have forfeited all rights to the rental deposit. So essentially what they do is return the deposit early so they can take as long as they want to get back to you about any "fixes" that they need to. So very sketchy and operating in bad faith. Please heed this warning and avoid this company. The BBB was also made aware of these unjust practices.

DO NOT RENT FROM THEM! They will OVERCHARGE YOU AT MOVE OUT. They are forcing us to pay 300 over…read moreour deposit (500). 250 of that is for odor bombs, when the apartment was me and 2 other girls who kept it very clean. We deep cleaned before move out, and are being charged for the cleaning fee. Charging us for nails in the wall when they said we could, and are charging us basic painting that was not needed. DO NOT CLEAN BEFORE MOVE OUT THEY WILL CHARGE YOU 200 FOR IT ANYWAY. Severely disappointing to see them try and scam and overcharge college students. Will never be renting from them again.

I hope the owner Brent Haverkamp suffers because this has been the worst experience. I have never…read moredealt with such petty and selfish property managers. All their lawsuits show how badly they treat their tenants. The cheap rent is NOT worth it, id rather live in my car instead of giving them more of my money.

A complete Fraud! Beware of this management and their apartment. I would give them a ZERO star if I…read morecould. 1. They provided us with a dirty apartment that had multiple urine stains in the toilet bowl, an ink-spotted carpet in one bedroom, a dirty oven, and a kitchen counter that was extremely stained and filthy. 2. It was a townhome, and they were renting out nearby units to anyone. The neighbor next door had drug issues. We couldn't access the basement because of a strong weed smell, and there was a persistent weed odor on the porch as well. When we reported this, they simply directed us to the police station without taking any action. Even though we had a porch, it wasn't ours -- it was used as a shortcut by random people. 3. During our stay at 414, S 4th St, our newly purchased car was vandalized. When we reported it, they took no further action. Simply did some big talk. 4. When we vacated the apartment with a toddler and a 9-year-old, we cleaned it thoroughly, almost like new, and I have photo evidence. They should have been ashamed of how far we went with the cleaning. 5. The biggest fraud came after we left. They failed to return our security deposit. When I asked about it, they kept saying the address I gave was returning their letters, even though all our bills from Ames arrived without issue. Eventually, I asked them to send it to my friend, and they finally did. 6. The real surprise came then, and their story about cats and bulls was exposed. They deducted the full $1260 from our deposit and presented fake cleaning and pest control bills (we never got any pest control during our stay). Management companies usually do monthly pest control, but not Martin Property! 7. When asked for an explanation, I received rude behavior from them. They do not even know the proper etiquette for talking to their tenants as soon as they vacate the apartments. Please be cautious with this management company and its rental properties. It's unlikely you'll get your security deposit back, as the owners and staff often behave unprofessionally and are a bunch of FRAUDS. I'm confused how they continue to operate in Ames despite receiving so many negative reviews.

A complete Fraud! Beware of this management and their apartment. I would give them a ZERO star if I…read morecould. 1. They provided us with a dirty apartment that had multiple urine stains in the toilet bowl, an ink-spotted carpet in one bedroom, a dirty oven, and a kitchen counter that was extremely stained and filthy. 2. It was a townhome, and they were renting out nearby units to anyone. The neighbor next door had drug issues. We couldn't access the basement because of a strong weed smell, and there was a persistent weed odor on the porch as well. When we reported this, they simply directed us to the police station without taking any action. Even though we had a porch, it wasn't ours -- it was used as a shortcut by random people. 3. During our stay at 414, S 4th St, our newly purchased car was vandalized. When we reported it, they took no further action. Simply did some big talk. 4. When we vacated the apartment with a toddler and a 9-year-old, we cleaned it thoroughly, almost like new, and I have photo evidence. They should have been ashamed of how far we went with the cleaning. 5. The biggest fraud came after we left. They failed to return our security deposit. When I asked about it, they kept saying the address I gave was returning their letters, even though all our bills from Ames arrived without issue. Eventually, I asked them to send it to my friend, and they finally did. 6. The real surprise came then, and their story about cats and bulls was exposed. They deducted the full $1260 from our deposit and presented fake cleaning and pest control bills (we never got any pest control during our stay). Management companies usually do monthly pest control, but not Martin Property! 7. When asked for an explanation, I received rude behavior from them. They do not even know the proper etiquette for talking to their tenants as soon as they vacate the apartments. Please be cautious with this management company and its rental properties. It's unlikely you'll get your security deposit back, as the owners and staff often behave unprofessionally and are a bunch of FRAUDS. If you are already a tenant of one of their property, leave the apartment without cleaning it or making any effort to clean it. Trust me, you will simply waste your time and money. No matter how hard you work on cleaning, you are not getting a single penny back. I'm confused how they continue to operate in Ames despite receiving so many negative reviews.