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    First Steps Nursery School

    5.0 (3 reviews)
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    Ask the Community - First Steps Nursery School

    Pitter-Patter Child Care

    Pitter-Patter Child Care

    (6 reviews)

    Pitter Patter is an awful daycare. My 2 year-old son was enrolled there for seven weeks and the…read morecare he received was abysmal. During just his first week there has was twice released to us at the end of the day with a dry BM in his diaper, indicating that he had been left to sit in his filth for quite some time. On the second of these two occasions, his diaper was barely fastened, and his sneakers were on the wrong feet. Only the most inattentive caretaker could remain oblivious to his improper gait. I brought this up in writing with executive director Kristi Hook, who never followed up with me, despite her assurance that she would look into it. Just one week later he was again released to us with a BM in his diaper, and additionally we saw that one of his feet had been forced into the heel counter of his sneaker, bending it inwards and resulting in a large blister on his heel. I messaged Kristi about this, attaching a picture of said blister, and was just flat-out ignored. I followed up a week later, and she only then informed that the teachers had apparently looked at his foot the following day and didn't see any blister, implying that I somehow imagined it. The last straw was this past Friday, when we noticed after bringing him home that his pants reeked of poo. I went to change his diaper expecting a BM, but instead just some dry fecal residue literally fell out as I opened it, with a fair amount still in his butt crack. That his pants smelled so strongly of feces despite there being only some residue tells me that he had again been left to sit in his filth for an extended period of time, until pick-up. As for the teacher who decided it wasn't necessary to fully clean him after a BM, all I can say is shame on you, and I hope you don't neglect your own kids like that. Each of these incidents on their own may not be exceptionally alarming, but that all of them (and more) happened, and in such a short span of time, with zero attempt on behalf of the facility to remedy it, speaks to a pattern of utter disregard. Pitter Patter prides itself on not being corporate-owned, but our son has spent upwards of a year between Bright Horizons in Northbrook and KinderCare in Schaumburg, and we never encountered anything like the above at those centers. See my Google review of KinderCare--I certainly give credit where it's due. This pandemic has made it especially hard for parents to keep tabs on their kids, so I am sharing our experience at Pitter Patter with others in the hopes that they heed my warning and be extra vigilant of the care their children receive. I do not recommend this daycare.

    Lack of training and patience needed for today's more complex and nontraditional family members…read more Family run business were concerns are ignored if it pertains to anyone that is related to upper management or in our case told not to come back for bringing up our concerns. Would not recommend.

    Serendipity Child Care Center

    Serendipity Child Care Center

    (1 review)

    I really can't say enough about this place. My daughter has been coming here for over 2 years and I…read morecan't express my gratitude enough to the teachers and directors in this place. Hats off to all of them, forgive me if I forget any names, Ashley, Lisa, Mary Beth, Carlene and everyone who has made my daughter feel like at home when she is there. I have to say that leaving Serendipity is bittersweet, my daughter made some very good friends with some of the kids.. She learned so much, such an amazing program and teachers do love those kids.. They are so passionate about what they do... If I could keep my daughter forever there I could.. It's worth every dime. Thank you for everything you all did with my daughter.. I am extremely grateful for all of you there.

    From the owner: Serendipity Child Care Center, Inc is a small family owned business that has been in the industry…read morefor over 10 years providing quality child care services to children ages 6 weeks through 5 years of age. We are now thrilled to announce our new partnership with Big Hollow School District! In doing so, we are able to expand our care to children through 12 years of age! Our new School-Age program offers before and after school care directly at the elementary school. Our birth through 5 years child care facility is located in Ingleside on a peaceful one-acre wooded lot just off the frontage road to Route 12, and it has a unique story! Originally founded as a home daycare in 2009, our center has grown through the dedication and vision of owners Sara Bialachowski and Theresa Buschick. What began as a small in-home center has transformed into a licensed child care facility with a capacity of 42 children. Since becoming a licensed child care center in May 2014, Serendipity has remained committed to offering a warm, home-like environment while providing quality, personalized care to every child. Please contact us for more information. We are excited to meet you and your little ones!

    Round Lake Heights KinderCare

    Round Lake Heights KinderCare

    (3 reviews)

    Have a foster child. DCFS is supposed to pay and reimburse this daycare. 3 weeks later after my…read morewife gullibly used our personal credit cards to temporarily pay for a resident of the state we still have not been paid back! Contacting corporate and had to do chargeback with my cc.

    My kids attended this facility for about 10 months. Ill start by saying the directer is very…read morefriendly a good person she definetly is trying her best to make her center great. BUT I can honestly say the teachers need to do BETTER! First of all there is too many kids in one class 15-20 in a class your child will not get the care and attention they need, at least in my opinion. If your child has a runny nose or face dirty they never took the time to wipe their face, will be picked up with crusty dried up boogies. They have an app for update but most of the time you will not be sent pictures or updates besides the diaper change/or lunch(snack). I don't think they clean as well as they should, I can tell not only how my kids looked at pick up but how their classrooms smelled, sticky floors you can definitely tell if a poopy diaper was changed. My kids caught hand foot and mouth, strep multiple times being there, it was the worst. The toddler bathrooms were dirty and not cleaned, they let both boy and girl go to the restroom at the same time, in my opinion should not be allowed. It seemed like they were always short staffed, you never got the same teacher when dropping off or picking up the kids. If you have a picky eater the lunches there are not the best. My kids would come home hungry every day, if we got pictures of the food it did not look appetizing at all. You provided blankets pillows for nap but half the time they are using other kids things and not what you provided.

    First Steps Nursery School - childcare - Updated May 2026

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