Wonderful service every time. I appreciate the helpful employees at the Redmond location.

Oshin is very professiona, very friendly and very helpful. She helped me without making me feel ignorant. She is AMAZING read more

The service at this branch is always pleasant. Oshin assisted with Notary services and was very helpful. Would recommend visiting this branch for your banking and other financial services read more

Oshin Mattel was most helpful and remained calm and collected when we experienced a bump in the road from an outside computer program. She suggested an alternative plan that was most successful! read more

Banker is very nice and professional. Explains details of the product and also gives me very good advice. First Tech has better and flexible financial products. So I am happy to move forward with this company. read more

Great experience and support by oshin mittal for banking enquires and guidance!! Also great savings account

Great notary experience! Helped us grab a random member as witness for notarizing. Easy and professional

Nice place,always fast service. Oshin was great. Always pleasant, great rates on credit card

Professional and attentive staff. Love FTFCU! Always providing the best for their customers.

Oshin is super friendly and professional! I enjoy coming to this office. The experience is great.

They are really polite and kind. Give me information about new service if it's match to me.

Oshin was delightful to work with in becoming a member and setting up a new account - which involved multiple decisions and actions, as well as on-going explanations. She was knowledgeable, efficient, understanding, patient and a good communicator, who represented FTFCU very well! read more

This branch is great and always helpful! They get you in and out quickly and you can tell they have their process down. Everyone is friendly and you're at the very least acknowledged when you walk in. Dannie helped me today and was very welcoming and chatted which didn't feel forced. Great customer service! read more

Oshin was very helpful. I had a great experience at this branch. Very friendly and professional.

First Tech has been my primary bank for decades and continues to maintain a high standard of service.

Dannie and Oshin were very nice! Thank you for the red envelopes! I recommend this branch!

Dannie was super quick to help me with transaction. Thanks Dannie for taking care of my transaction today.

Rinsi has been very helpful. She answers all of my questions satisfactorily and is great help to someone who isn't really tech savvy!

Their credit card keeps flagging my payments and have to call them make it go through. Other services seems OK.

Great service and support by Meg at our local Redmond branch and the corporate mortgage team on putting together a home equity loan. We have been banking with First Tech for 15 years and always had good customer service and support at MSFT at Redmond locations. read more

My review from a week ago got escalated and David Macias (manager) called me and will not stop the raise on the interest on my credit card even though my credit score is always between 815-845. I had a one month dip down to 763 and now they're raising it. It's funny that they never lower it when my score is that high. They would rather lose a customer of 25 years so at this point it's the principal for me. I'll be closing all of my accounts and moving my mortgage to another credit union. It's really too bad, I've always only said good things about First Tech. I'm not sure what's changed but they are not the same. read more

I've been working on getting my mother's estate settled, and Rinsi Arora was so helpful in notarizing my signature on important documents.

I had a great experience at this branch. I've been a long-term large bank customer, but coming in today left no doubt in my mind that this credit union is right for me. Between the array of financial offerings and the pleasant hospitality, becoming a member was an easy decision. Special accolades to Meg Cruz, who was a great blend of professional and personable. Her display of trustworthy expertise was the main selling point for me. read more

Great service from Glenice at the Redmond Bellabotega, went above and beyond. Very friendly and professional, was able to address our issue in a matter of seconds! read more

Collin was so amazing he was able to take his time explaining me to me the type of bank accounts and credit cards that are offered. He is very knowledgeable and had a great personality very fun to talk to. I will definitely be working with Collin moving forward. read more

glenice was great and amazing service she was professional an caring. I would just like to commend her work

Excellent staff & Mgr & Assistant Mgr. Very skilled staff and beautiful building. Great rates 5% on all service. Best credit union around!

Never ever exchange foreign currency with First Tech. To do that, you need to place an order in advance. Which is fine, but I spent more than hour trying to phone to them. They didn't respond, so I had to visit their branch in person even for order. For some weird reason they said that if the order is placed after 11AM, it takes 5 business days to process. So they recommend to visit them again next day before 11AM just to place an order that can be processed within 1 day. So, I had to visit the branch twice just to make an order. The worst part of it is their exchange rate. I wanted to buy 10000 euro. I didn't even expect the rate being so big, so I haven't asked about it explicitly when I ordered. They didn't told me the rate either. So next day when I came to them to pick up the foreign currency, I learned that the rate is about 7% more than the actual rate. Which is about of $800 loss in my case. They refused to cancel the transaction, giving me the only option to convert it back to USD, losing $800 more. So I essentially didn't have any choice and was forced to get euro. In the end of it, the representative blamed me about not asking about the rate in advance read more

I have been with First Tech for over two years. The insurance department is good and professional, however, the banking service has been slow in many core services, including receiving the bank bard, check, and payments & credits. In addition, here's my experience as a PREMIER customer: a. Extremely difficult to get my issues resolved after many calls, the customer service makes no effort to listen to customer requests. b. The bank policy is not flexible to ever-changing situations ( e.g. tech layoffs hardship). As a result of a. and b. I lost 12K+ dollars. So I will close this bank account once the business issues are resolved. read more

This review is only for their insurance services. My initial experience with the local agent in Redmond/Kirkland area was acceptable, the agent was responsive, and somewhat knowledgeable. I had to contact the agent a few times in 2024, the agent was not very responsive, always took a few days to get back to me. Things got bad after I received the renewal letter from insurance company around 12/2024. I emailed and called the agent several times and asked the agent to contact me, but never received any responses. Perhaps the agent is no longer working there, I would assume someone else should be monitoring the email and respond accordingly. I had to call their Oregon office to get help. Every time I called, always talked to a different agent, it was hard to talk to the same agent who has the knowledge regarding the customers' situation. I have removed everything to another agency, the experience is great so far. read more

This bank is one of the most frustrating banks. It is impossible to pay off a loan because they have very low daily transfer limits (which their branch people are unable to raise). They don't integrate well with services like Plaid so you can't link banks quickly. Once you pay off the loan, it took them 3 WEEKS!!! to process the closure. Then they don't have Address validation in their systems because they sent the documents to the wrong address. Then they won't send the documents to the correct address because even after 2 weeks of delay, they don't consider it long enough to wait for the mail. Their customer service is useless too. Even if another bank offers you a worse deal financially, GO TO THE OTHER BANK. This bank is USELESS and INCOMPETENT. DO NOT GIVE THEM YOUR BUSINESS IF YOU VALUE YOUR SANITY. read more

This company is a scam. Watch your payments. Print them out. Scott Cordero is shady af. Paid off my loan and then he calls that there is .03 cents left that he missed when we paid off the loan....so they want to hold up my title because of .03 cents that he overlooked when he took my payoff payment for an auto loan. i hope you're reading this scott cordero, im putting your name in a vodoo shop bucket. Your karma is on its way Mr shady. read more

misleading on investment terms. when I confronted they did not care. They also did not care if I took all my money and left. horrible customer service unless you're one of their premier bankers read more

I have been coming to this branch for the last 20 years. Every one there is excellent. Isha is specially wonderful. She is definitely my go to person. read more

1) First Tech is not good about getting back to you when you have a question. It can take more than a week. 2) Beware CD rates at First Tech. Other institutions are paying much better rates as on October 2022. read more

My information was leaked by someone in First Tech to a competitor. I followed up with their management and their ombudsman. All I requested is an apology. I gave them documentary proof of the leak. In their internal inquiry, I was told the alternate version from the person who allegedly leaked my information. This version was based on a lie which was very easy to verify, but despite my request to cross-check it, it was never done. I contacted the ombudsman and after a months-long wait, what I got is a more polished coverup. Please be careful about who you trust to get through your mortgage process. read more

Went out of my way to give this review. was supported internationally for 2 days. at which point I was cut off. the app and the website "were having issues that prevent me from logging in". I do not have roaming credits on my phone because I trusted that my bank would not abandon me part way through. Abysmal Service. Truly abysmal. If you are going to cut me off and then not have business hours for calls and also not have a website OR AN APP. at least don't build up my confidence first. read more

I've had nothing but bad experiences dealing with First Tech in taking out a mortgage on my first condo and subsequently on my first home. They fumbled so many things in the process of taking out these two mortgages. I really should have learned my lesson the first time and just gone with BECU the second time (my own credit union rather than my husband's). In a nutshell, the process of taking out a home loan with them was stressful. They would drop the ball and forget to ask you for something, and then call you at the last minute for you to return it to them ASAP (like waiting until my lunch break to respond to them wasn't fast enough). Do these people realize I work and can't always turn things around for them instantly? Their mortgage team is also horrible at communicating with you and is super unorganized. They say one thing and then another turns out to be true. For instance, on our second home, we were hoping to take out a bridge loan from our condo to use in purchasing our second home. They then changed their minds and said that a bridge loan wasn't available to us and it would have to be a HELOC. In the end, it was taking them over a month to process the HELOC and we were afraid of losing the opportunity to buy the house that we wanted, so instead we just put down a low downpayment (like 5%) and informed them that we'd be putting in the 20% necessary to get rid of PMI once we sold our condo. Their tone upon hearing about this decision was annoyance, like we watsed their time in getting the process started for a bridge loan/HELOC (but really it was them who were wasting our time) and they blamed their slowness on our condo's HOA, who they asked for an unreasonable amount of documentation from to make sure our condo was a safe asset (funny, they didn't care this much about our condo when we took out a loan to buy it). They said we'd have to wait 6 months to get rid of PMI and reamortize our monthly payment (which was very high since we had put so little as an initial downpayment), and they said it didn't matter when we paid the extra principal payment to get our equity up to 20%. To our horror, it turned out that there's a window after paying the additional prinicipal payment (which was like $100k of our money) in which you'd need to request reamortization to lower your monthly payment, which was a separate process to requesting the removal of PMI (again, no communication with us about this policy when we told them our plan, and no mention of this policy anywhere on their website). We fell outside that time window, and now we're stuck with a high monthly payment. To reamortize at this point, we'd need to save an additional $42k+ in addition to making our high monthly payments. We pleaded with them to make an exception to this rule for us (after all, it would literally cost them nothing to do this), but they refused. Overall, they have been cruel and cold about everything. They expect you to bend over backwards for them in getting your loan processed, but then constantly make mistakes themselves. Literally go with any other credit union to finance your home purchase. Also, their customer service lines have you on hold for a long time, and transfer you to different departments, which drop the call, or they usually tell you they can't solve your issue on the phone and they'll need to submit an inquiry on your behalf and call you back (which they only do half the time). I can't wait until mortgage rates drop so I can refinance with a different institution. I hate dealing with them so much. read more

Decent service but will charge you a fee as if their lives depend on it. I got a payment deferment on a loan and they still charged me the late fee. Took weeks to get it figured out and for them to finally take it off. Also, they will do anything they can to get a credit report ran from you even when they have the information readily available if they want to approve you or decline you. It's such a sales pitch where you feel you're just part of a quota. I've become super displeased over the last couple of years and may be moving my account elsewhere. read more

Bad service ever for a bank. I drive for 30 min to this bank and arrived at 13:51 for a wire transfer, the front desk was impatient and told me that wire transfer need to be done in 10 min and they can't do it after 14h00. And I have to do it by myself online. Worth bank ever. read more