They wouldn't tell me why I couldn't transfer $32,500 of my own money that had been deposited for years because I needed to pay a contractor. Jason the manager would not answer direct questions regarding this matter and accused me, a 64-year-old senior citizen, of being aggressive and threatening, which I found quite flattering. He appears to be a fit dude, but can't even answer a broken-down old man. Closed account and took $200K elsewhere. Now I see why they have such bad reviews on yelp. read more

Horrible. Understaffed and can't even place deposit slips out, making you stand in line twice. Go to different locations.

It is very hard to get my own cash out of my savings. Apparently I have to order it a week ahead. A few days ago the cashier was very nice. Today I got a different person and I felt like my business was a burden. Update: see the comment from US Bank below. Apparently US Bank just keeps explaining why they need to order cash a week ahead of time instead of actually listening to customer feedback. Typical of US Bank recently. Its all about explaining bad customer service corporate policies instead of receiving feedback that could create a better customer experience. Its not the employees, its the corporate policy. This isn't a hard problem to solve, they just don't want to. read more

I was a business banking customer with Union Bank until they merged with US bank. I went into the Redmond branch of US Bank to open a higher rate business savings account. CC helped me change the standard business savings to a higher rate account. At the end of the month I reconciled my business savings accounts and found that they did not give me the higher rate. I went into the branch and spoke with Dom, I asked to have the interest rate back dated. He told me he had to check with Jessie. Jessie was unable to honor the request, then I was told an exception would be asked from the business specialist to get the higher interest rate. That went nowhere, then Dom said he would check with the back office. This whole process took a month and I never received my extra interest income. Dom confirmed that I was not the business customer US bank. was interested in. Needless to say I will be closing my accounts and moving to another bank. read more

I am almost at a loss for words with the exceptionally poor customer service at this location, but I will try... My mother needed me to deposit some cash into her account as I was in WA. I had a copy of her debit card and asked if that would work. The teller actually "rolled" his eyes at me! I asked what information would work. He then spoke in a condescending tone and would not answer my questions. He said that he would not speak to her by phone and just kept repeating the fact U.S. Bank would not allow me to deposit cash into her account-even if I had her account number. He kept insisting that he would not provide me or her the account number. It was as if he wanted to argue. He was actually laughing at me when I walked away. My mother kept calling during this time and finally got a hold of someone. The other representative stated that she over heard our interaction and that I could make the deposit with her account number (which the other representative provided her). However, I had given up and left as this had taken so long. read more

I stop by this redmond location. There were two employees and only one employee had enough money to withdraw $2000. Is this a bank? Trying withdraw $2000 at a bank on Saturday should not be a problem. read more

If you are thinking about opening an account with US Bank, be careful. I'm a digital native and cannot believe that this bank takes 6 hours (midnight to 6 am central time) to process direct deposits. Even though I've verified the funds have left the account that sent the ACH deposit and verified that another bank have received its share of that direct deposit, US Bank customer rep continue to reiterate that ACH deposits have to be verified manually so they literally park (and accrue interest) on millions, possibly billions of dollars, while they "process" it. When will there be laws to require banks to improve their technology so that they can be accountable to make funds immediately available to their customers once it's received? read more

Do not use this bank for any estate related issues. I am the executor of my uncle's will. He passed away in Oregon. Luckily I opened his estate account at the Portland Menlo Park US Bank branch, because the people there have been knowledgeable and helpful. Because I live in the Redmond area, I wanted to do some of my banking here. Unfortunately, a couple of the employees at the Redmond branch (one apparently on the legal team) are untrained in the law pertaining to estate and have been just the opposite of helpful. They instead have been road blocks. For one thing, they don't recognize "Letters Testamentary" as the document that assigns a person as estate executor, when by definition that is what the document does. They said "Letters Testamentary" can mean many things. No it CAN NOT. Google it. And from there, the whole process of banking fell to pieces for me. I will never enter that branch again for any reason. I will drive out of my way to avoid doing so. Until my uncle's estate closes I will only go to Menlo Park and will never consider US Bank for banking ever. Don't open an account at the Redmond US Bank, if for any reason you think someone may need to do estate dealings via that branch. And really, don't open an account there at all. Many of the other banks in the area are friendly and the staff knowledgeable. I know this for a fact from my experience with my spouse being executor of his parents' estate. Chase, Charles Schwab, BECU, all have understanding of estates. read more

I visited this location to make a deposit! Feels good to say that. I used the drive-up ATM, which really is "drive up, open your car door, un-do your seat belt, lean out your car door without falling out, use ATM, feel like an idiot when a car pulls up behind you, get back into your car, buckle up, and pull away without side swiping the bank because you assumed you could reach the ATM without getting out if you pulled up close enough" ATM. But it worked and was quick. Love the no envelope deposits! read more

Bankers and tellers seem nice, but will not follow through with promised services. Banker Kandra promised to take care of an action item on my account and give me a call with options. The call was never placed. I came in the next business day, she acted oblivious as if we never spoke. I first thought, wow!, what an awesome customer service! No, the usual. Below average. read more

I was looking up the bank online and saw its poor rating and was shocked. I have been banking here for as long as this branch has been in existence and have had nothing but exceptional experiences. They are always extremely friendly and professional, and do everything they can to keep the wait short. I've never once experienced an error with my account. read more

US Bank is the best! We have been using this branch for at least 10 years and they have been super friendly and always able to conduct the business that we need. We have both personal and business accounts with them and they are so kind and easy to work with. I love that the bankers say hello and know your name - that goes a long way. Our business banker John and the manager Lisa are both terrific. It is really a blessing to have found such a great bank where we can do everything in one stop! Thank you guys for being so kind! read more

I visited the US Bank located at 17020 Redmond Way, Redmond, WA 98052 on February 5, 2018. I have Power of Attorney for my mother-in-law and needed access to her accounts to pay her bills and extended living expenses. I was treated rudely by the teller who without even looking at my Power of Attorney said she needed to "warn" me (her term, not mine) that they would need to know why I have Power of Attorney and why my mother-in-law was not able to come into the branch. She acted as if I was a criminal and talked down to me as I voluntarily proceeded to pay them a large sum of money on my mother-in-law's credit card. I was so angry when I left that I wished I had not paid US Bank anything, leaving them in a position where they would have to spend time and money locating my mother-in-law in order to collect the money owed! And at her age and health, a good credit score is of no concern or consequence! When I got home I called to speak to the branch manager. I was told her name was Sara and she was with a customer. I left my name, phone number and told them I was calling regarding "an unpleasant customer service experience I had just had at their bank." I was told Sara would call me back. That was 10 days ago. NO CALL, NO VOICEMAIL, NOTHING! I'm sure if I was to call Sara today she would probably say she never received the message. Well Sara, if that is true you have an even bigger problem since I alerted someone in your branch that I was already an unhappy customer! Those messages should have a high priority before situations escalate! I would NEVER recommend anyone to deposit their money in your bank! If you do not wish to know how disrespectful your tellers are to customers, you have no business managing people or managing a bank branch! I had two other opposite experiences at Chase Bank and Wells Fargo where I was treated with respect, dignity and professionalism! Kudo's to those banks and their employees for knowing how to treat customers! read more

They tried to put my check on hold for 5 days caz they said my account is new. 1 year counts new. What a bs. Non of other us banks put my check on hold. I went other branch and they make my check available same day. read more

I hardly come to this bank but we stopped before going to shop. The teller was asking the man on the left for his car tag number? He was confused and so were we. Anyway she does not talk through the microphone and tells us with her hand to turn and go to the other line behind the man. I did not understand exactly what she really meant and we did not have time to wait behind the elderly man that it seems will take forever. I just left. It seems she was lazy and giving us command with her hands was unprofessional when are paying for a service. Blah. read more

Just a shoutout to Dana who helped me with a couple wire transfers during my house closing period. For my first one, I showed up near the day's transfer deadline but he understood the urgency and dropped everything to help make sure I got the transfer in on time. For my second one, I showed up without an appointment but he fit me in and helped me out, anyway. Thanks Dana! read more

If negative stars were available they would get 1000. I called ahead of time to see if they could cash a large check in excess of $10,000. I was told over the phone yes that would be no problem please come in anytime and we will be happy to catch that for you. so off I went to the bank. Upon my arrival I was informed that I would be charged seven dollars to cash the US Bank check at the US Bank because I was not a banking member I offered to become a banking number in order to avoid the seven dollar fee and continuing to on going relationship with US Bank they declined. they did not want my business. They did cash my check and charged me $7.00 to cash their check at their bank. This is robbery in my opinion. however the bank manager I Carolyn P. said to the teller make sure he gets it all in 20s this was very spiteful, childish and sets a very poor example of leadership to set for her employees. Please boycott this establishment and send them a message. This is not tolerated. read more

Awful service! The branch manager is rude and said "(customers) are not worth calling back."

If I could put in zero stars I would. Went in two and half weeks ago to open a checking account, get debit card and checks for my college age son. He already had savings acct. Went in first thing Saturday morning. Ended up second Iine for "banker" not teller. We waited one hour as only one banker there. Asked manager (whose job it is to refill deposit slips) if he could help but he isn't a banker. Wow! So got a guy who normally is in Bellevue bank. Told us my son would receive debit card and checks in 4 days. Well, NO. Just called and they weren't even ordered. This is one of many times of poor service, not to mention unprofessional. I'll bank at another location read more

There was female manager, whose attitude was extremely bad when I asked her to help resolve my problem, which the atm machine captured my debit card. read more

Katie at the Redmond WA branch is really an asset to your company. When she answered my inquiry, she was patient, helpful and cheerful. She made a great impression on us. read more

terrible teribble terrible and the redmond branch was unbelievably life wrecking when they would not release $800 that was stated to be available by saturday for my rent to be paid so i was ask to relocate... even after i put the money together i still had to move due to. a tellers misinformation! i had the option to go pick it up but since they said it would post we did the deposit instead of the 250 mile one way drive! and now i get to move! with no concern of the locations staff to help accommodate the special situation to save someone's place of residence! how will i afford the 1st, last and deposit now!!!!! that's a lot more then the $800 i needed to turn in today! burn in hell redmond location! read more

Stopped in bank today to open another checking account. Was told to wait until the guy who opens them was available from helping 2 customers. I waited 20 minutes while I watched the person who told me to wait walk around the bank and do nothing. If this facility prides itself on good service why couldn't she see those customers obviously had involved business and she could have offered to do it herself. Very poor customer service. read more