I've only used the drive thru atm, so I can't really give much of a review on this bank…read more I can say, it's always busy & one time I accidentally left my card in the ATM & I called the bank 2 days later when I noticed it was gone & the woman who answered was very nice, pleasant to talk to & issuesd me a new card ASAP !!! It came within a week. So, customer service is great !!

I was here to deposit a check into someone else's account. Deposit. Not withdraw anything. I do…read morethis for a number of people who have trouble getting to the bank. This check was signed. I didn't have the account number. Again, only depositing. I do this all the time. In a bunch of banks. But this one doesn't like to do it. Weird. Easy parking.

A nice sized location with multiple machine inside, one providing USD cash, plus two machines at…read morethe drive-thru. Parking in here can be a bit chaotic and tough with the parking lot and access to get in here is not easy from Lundys Lane.

Been banking with them for 6 years travelled to my home branch to make deposit for an insurance…read moresettlement and they informed me of a hold I was picking up my new car next day asked to speak to manager I was visibly upset upon approaching me I knew the manager was judging me and she informed me there would b no help to clear the check when I called the customer service line they informed me it was at the branch managers discretion to do this and they couldn't understand why she do any due diligence by looking into the check she could have seen in my account that company had been collecting insurance for over a year the check contained my claim number she could've called the insurance u can't expect to know every company now a days but instead she treated me like a person trying to commit fraud I'd make another location ur home branch if you can this branch is judgemental I expressed that the day the funds would become available was a very traumatic day for me as it was anniversary of my daughter passing away, they didn't even bat an eye you go to ur home branch to do transactions like this I now live 4.5 hours away and have no car but they just couldn't look past my appearance to show me any kind of compassion. Horrible manager most likely leaving cibc all together after this treatment I coulda stayed in my town and waited the week to get the funds and save the money it took to get there and back and the travel time now I have to pay for a second trip to collect my car next week after the worst day of my life thanks cibc lundys lane for having zero compassion or competence.

Used to be a great branch ...now all new faces,mistakes made and you cannot get thru to customer…read moreservice at your own branch (without an anonymous bot setting up an appointment). Brave new world...charge us all extra fees & reduce customer service!

If you need help find a banker named Ruth. She's great. I've been to her twice now and instead of…read morebeing sick of me, I think we're getting along. That's how good she is! I've never had such a nice warm relationship with a banker. And I've even dated some.

I've been going to this bank for years and it's one of my favourites. Although it gets quite busy,…read moreall of the bank associates are so kind and helpful whenever I go. The drive thru window makes banking even easier for me when I just have to do quick transactions and don't want to leave my car. I'm happy they've put in speed humps because drivers would be reckless when turning around the parking lot and it was dangerous. There's tons of parking and the location is great for me as well.

I walked in to make a six figure CD deposit, but asked them to use the restroom facility before we…read morestarted doing the paperwork. I was refused - MANAGER said they only had non-public restrooms. So I walked out all while telling them that they were against OSHA. If I were you, I'd find another bank -don't go to a bank that doesn't let you use the bathroom when you're giving them hundreds of thousands of your money to use. Don't go!

We started putting some money into their savings account which is at 2%. They opened this…read morenewly-built location in Niagara Falls recently. There are no teller cages here! Their tellers stand at small desks with a computer and a small printer. I have never taken out cash here so I am not sure where they would get that from. I asked for a deposit slip and was told they are not necessary! Is this a look into the future of what branch banks will be?

This is the main branch in St. Catharines,  located in the downtown area. The branch is quite…read morelarge, more spacious than your typical branch. It has been around for a very long time. The branch manager is looking for when it was first open and will get back to me. My parents have been clients at this branch since at least the 1970s or 1980s and love the branch, especially the free parking in the back. There is even a partial second floor containg more advisor offices. Customer service is really good. If you want to meet with an advisor,  you must book a meeting because they are likely fully booked for the same day. There is free WiFi. The bank is wheelchair accessible. There are separate male/female washrooms. There is free parking in their private parking lot. Review 2023-100

My first visit to this location. I was looking for newer bills for an upcoming trip. It's a…read morefairly large location and was busy. There were 2 tellers but only one seemed to be helping customers when I was here. Staff was helpful when I got to the teller. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

Best staff, greet you every time. Everyone is nice and professional. Love this location.read more

I dropped by this Scotiabank on my back to Hamilton from Niagara Falls. It was snowing, so I went…read morethrough the drive-thru. It was also closer to midnight. I did a search and this branch was the closest one to the hotel. It was highly visible at night that o had no problem spotting it. The drive-thru lane is tight when you go around the building. For larger cars or tired drivers, you may want to pay extra attention when you hug this corner. I was thrilled that this ABM was available. I made my deposit and it went well. Scotiabank has been changing their ABMs over to envelope-free ones, including the one that I used. It's a convenient branch. I had a good experience. (61)