This bank, and in particular this branch, has been consistently rude, inconvenient, difficult and…read moreinconsiderate for no good reason over the past 20 years. I am not with them, but I have had to use them on occasion and do banking on behalf of family members. But even the simple act of exchanging $100 USD for CAN they run a check on you to see if you are a terrorist, request all your ID, utter nonsense. The same when you just want to wire some money. They tend to suspect and blame you for anything that doesn't go right. COVID19 hasn't improved anything. They make you wait outside and then discuss your private banking in front of the line up, shouting your business 2m away so that everyone knows you are withdrawing thousands in cash. Fantastic. Then attitude from the security guard, who is bored out of their skull, telling me to keep my attitude in check. Yeah, I am a tad irked that I am forced to shout my private banking matters in public. They are all to happy to give you a loan to "help" you out in these times. Making a profit during these times is all they are concerned about. No mercy.

This branch has recently renovated their location for the worst. If I could give them zero starts I…read morewould. The layout is confusing. There isn't even indication where a lineup starts. This layout makes the process take so much longer, more confusing and frustrating. I have never waited so long at a bank before and it wasn't because of the line up. It was because of the un-stream lined process. The employee had to go somewhere to get my cash for me, when prior too it was right behind them. I am a young customer and can't imagine what this experience would be like for senior citizens. I will no longer be visiting this branch which is too bad because I have been going to this location ever since I had my own bank account.

They have the worst customer service. Staff needs more…read moretraining. I called and asked for a manager and the representative transferred me but when I spoke to the manager about the problem I was having they put me on hold and transferred me back to a representative like the manager didn't want to do her job.

This is the main branch in St. Catharines,  located in the downtown area. The branch is quite…read morelarge, more spacious than your typical branch. It has been around for a very long time. The branch manager is looking for when it was first open and will get back to me. My parents have been clients at this branch since at least the 1970s or 1980s and love the branch, especially the free parking in the back. There is even a partial second floor containg more advisor offices. Customer service is really good. If you want to meet with an advisor,  you must book a meeting because they are likely fully booked for the same day. There is free WiFi. The bank is wheelchair accessible. There are separate male/female washrooms. There is free parking in their private parking lot. Review 2023-100

A nice sized location with multiple machine inside, one providing USD cash, plus two machines at…read morethe drive-thru. Parking in here can be a bit chaotic and tough with the parking lot and access to get in here is not easy from Lundys Lane.

Been banking with them for 6 years travelled to my home branch to make deposit for an insurance…read moresettlement and they informed me of a hold I was picking up my new car next day asked to speak to manager I was visibly upset upon approaching me I knew the manager was judging me and she informed me there would b no help to clear the check when I called the customer service line they informed me it was at the branch managers discretion to do this and they couldn't understand why she do any due diligence by looking into the check she could have seen in my account that company had been collecting insurance for over a year the check contained my claim number she could've called the insurance u can't expect to know every company now a days but instead she treated me like a person trying to commit fraud I'd make another location ur home branch if you can this branch is judgemental I expressed that the day the funds would become available was a very traumatic day for me as it was anniversary of my daughter passing away, they didn't even bat an eye you go to ur home branch to do transactions like this I now live 4.5 hours away and have no car but they just couldn't look past my appearance to show me any kind of compassion. Horrible manager most likely leaving cibc all together after this treatment I coulda stayed in my town and waited the week to get the funds and save the money it took to get there and back and the travel time now I have to pay for a second trip to collect my car next week after the worst day of my life thanks cibc lundys lane for having zero compassion or competence.

Very friendly and intelligent repersentive that helped me on the phone to open a bank accountread more

I don't personally bank here but I use their ATM because they charge less for non-member use than…read moreany of the area's banks I've seen.

From the owner: Drive-up ATM 24/7 Night Drop Boxread more

It has been 6 years since I updated my review…read more The branch is still in the same condition as 6 years ago. It is located in the Ridley Heights Plaza. There is free WiFi. The bank is wheelchair accessible. There are no customer washrooms. There is free parking in the mall's parking lot. Review 2025-188 ===== The preview review was written on 2019-12-15 =====