Our beloved Walker was treated with so much love and care today at Fish Creek Vet ER. Thank you to the entire team- the best of humans truly work there. We are deeply grateful for your kindness and compassion during this difficult time. We'll leave his photo, as he was such a handsome and deeply loved boy. read more

I was so stressed and my cat was in pain, but the staff were absolutely wonderful with both of us. The doctor was compassionate, thorough, and didn't push unnecessary tests or charges. I'm incredibly grateful to have a clinic I can trust when things feel scary. read more

On May 26, 2024, I brought my furbaby Jax to Fish Creek, he had been sick with 24 hours he thrown up, they quickly did blood work and came back and said he was vastly dehydrated and I could spend $3000-$6000 to keep him for three -four days only with giving him a 50% chance of recovery and then he will become dependent on insulin. Had I also heard of Cushing Disease. With 2 hours I lost my world. They wasted no time rushing the crematorium person and discussing costs. Please look at Google reviews on this place. I wish I took my baby to another vet . He would be alive today. His normal vet never received any paperwork or anything. There's no record of bloodwork being done. I lost my therapy Dog, my best friend and my heart. While I was in the middle of radiation treatments. Please please be vigilant on asking more questions. Or get a second opinion. read more

Fish Creek Pet Hospital - My Jax - Veterinarians Near Me - Calgary, Alberta

It's so sad to see all the bad reviews that are very clearly a knee jerk reaction to losing a loved pet that they've decided to blame on an incredible vet clinic. My parents and I have been using this vet since they opened (28 years, so that's been 4 dogs and 2 cats) who've all exceeded their life expectancies thanks to the care of this vet. They're sincerely kind, they care about your pet like it's their own. It's so sad to see yelp is still a gathering place for Karens. read more

I am writing this just after my Wife and I returned home from the Fish Creek Pet Hospital - without our dearest fur-baby Crystal. At 22 yrs old she was an integral part of our Family lighting up everyday with her smiles, but most of all sharing her Love for us her immediate Family. Actually she welcomed everyone who came to our home, always seeking affection, giving as much back as she received. Will miss you VERY VERY VERY much little one, see you on the other-side :-) All our LOVE Crystal oxoxox Forever!!!!!!!!!!! MY DEEPEST, SINCEREST THANKS to the loving, compassionate staff at Fish Creek Hospital !!!!!!! Especially Dr. Kevin - Thank you Brother :-) read more

Fish Creek Pet Hospital - Veterinarians Near Me - Calgary, Alberta

https://www.reddit.com/r/YYC/s/meI1xy8ge8 FAIL: Fish Creek Vet Hospital YYC Story time Friday: call vet to inform them of an issue my dog was having & had previously had. Was told *NOT* to bring him in, they can fill a script in 24 hours or less & will call when it's ready. Saturday: 24 hours has passed, no call. Saturday: 26.5 hours, I call sit on hold, get hung up on, waste almost 20 mins messing around on the phone, find out his meds had been ready & I can pick it up. Drive 25 mins there, pay leave, 25 min drive, get home. Open envelope with meds & see 3 syringes, give dog 1st dose on Saturday at 3pm. Realized the meds they have given was a smaller amount than they had previously given. Read the package & it seemed off (the amount of medication & doses didn't add up) I assumed they were giving him 3 syringes instead of 6 or 7 which they had previously given him (because I trusted them) & I'm thinking great must be a stronger dose & will work faster. Give him the 3 doses over 3 days every 24 hours - saw improvement, about 40-50% better - I know he has to be crated while recovering, I assumed the medication will continue to work while I continue to crate him. Monday 3 pm was his last does. Thursday: I hadn't notice enough improvement since Tuesday which caused some concern because at this stage prior there was significant improvement. (He also had the correct dose & amount of syringes he was suppose to have prior) I call back Thurs. to let them know & get some help. I tell the receptionist everything that's going on & she informed that I should've received 7 syringes, not 3 & that I had paid for all 7 & that the dose was wrong too. Then I get put on hold so the receptionist could go talk to the vet & get a plan. She comes back to let me know that they needed the Envelope that the syringes came in before they will correct their mistakes - for what I assume is to prove I'm not lying!? (Why else would they need it?) & OF COURSE the envelope was already in the garbage & YES, I went to get it out for my dog. Receptionist on the phone then tells me to send her a pic of the envelope OR bring it in & they'll make the remaining syringes when I get there. Before I get off the phone, I ask her specifically is it going to effect my dog that he had three doses, then hasn't had a dose in a couple days? She says that won't be an issue he can have the other 4 doses safely. I get the envelope, drive another 25 minutes to get the rest of the medication. I get there & now have to start this entire conversation with another new person. Give her the envelope & she says hold on I'll go find out what's going on. (Find out what's going on!?!? What?!? I just did all this on the phone. We already figured it out?!?!? hence why I just drove here!) She comes back 2-3 minutes later & asks me why I didn't call earlier. I tell her I thought you intentionally gave him 3. (At this point does that even matter?! I am already there & shouldn't you people have been the ones to check the medication and make sure it was correct in the first place?!?) Then she leaves again comes back about 5 mins later & let me know that she won't be giving him the rest of the medication because it could be harmful to him, he needs an exam now! $$$$ LIKE WHAT TF?!?! (but he didn't 5 days ago or 45 mins ago on the phone!) She says after three doses he should be 100% better. If he's not 100% better than he needs an exam. Then I ask, "If 3 doses was enough to make him 100% better why prescribe 7 to him?" this time or the previous 2 times?! She says "it's just a precaution" that they gave 7. (I'm thinking BS right away - they gave more than double the needed meds and charge you for that?!) that's not only ripping me off, but that's putting my dog in danger too!!) so she's either lying or they've been ripping me off and putting my dog jeopardy for three years. It's either or and both scenarios are bad. She then says the only thing she can do is refund the money for the medication he didn't receive. (Greaaaat (sarcastic af) I can use that for the gas that you all just wasted.) Either way I'm already out the money at this point. She then continues to say that I can bring my dog back in tonight or tmw - this means drive home 25 mins, get the dog - that's supposed to be crated right now according to them - drive back there, another 25 mins, pay for an exam, that he didn't need 5 days ago, (after improvement) then pay for more medication that I already paid for in the first place, then drive another 25 mins home. Like crazy lying lady, nooo! I do not trust any of you now with my dog's safety and health at this point. If this isn't the SLIMMEST SCAM I've ever seen. This Vet is money hungry and do not care about the welfare of your pet. Not only was this all completely preventable if they had done their jobs correctly in the first place, second place or third place but they could've corrected their mistakes today.... see end of events at link above. read more

Fish Creek Pet Hospital - Veterinarians Near Me - Calgary, Alberta

I had a dog, she wasn't eating and so we took her in. They didn't know what was wrong with her but knew how they would find out. Instead of doing what was necessary so we could find out was was wrong with my Dog they pushed it back 2 months and said "well wait and see." so we waited but waiting got her killed. if we tried to figure out what was wrong ASAP we would have been able to save my dog and she would still be with us, but they made the wrong choice. a choice that costed me my best friend. read more

My boss/friend took his soon to be whelping, and during whelping dog here, and after 5 visits over $1000 and separated from (takes loved one in the back where you are not allowed) for a long periods of time...the only proper diagnosis from the beginning of this crazy journey there was the amount of pups in the litter. Now with the injections, and other drugs given issues/side effects could arise. I am truly really lost for words. How are they still in business? How is 3.5 out of 5 their total review? If you read through reviews and check out the reviewers review profile there are an amazing difference in a 1* real review compared to the 5* fake reviews...as there are many many more, yet it's a total of 3.5*? Seems like it should be a 1* total...even with the fake ones. I feel compelled to write this as I love animals, and it seems as though this place does not. Or very few that work here do. read more

Last year on Fathers' Day, I had to bring in my boy, who we learned that day had a spinal lesion of some sort, and he ended up passing away that day as well. The vet, who I believe was Dr. Dani Duce, discussed everything with us and was wonderful. She made sure both my cat and my family felt comfortable, as well as made us aware of the options we could take. I am still appreciative of her to this day. Thank you Dr. Dani for making that day a bit more bearable and for sharing your kindness with my family. read more

Initially we took our 10 week old pup here because she was suffering from exposure to a few parasites. She was having runny stool and was told that we needed to have an check up (of course) and a PCR test for all parasites (of course). The panel came back that she had coccidia and giardia and was given antibiotics to get her back to normal. IMPORTANT TO KNOW! This place gives a 7 day guarantee policy at a re check up. After 7 days you pay full check up fees and again for a FULL PANEL if they are not feeling well still. By the time our pup had taken the medicaiton we were past a week and she still was not well. I called and talked to reception (HAIILEY) and she informed me of their policy that they would have to do another check up and another full panel. My concern is that we paid for a service and that service did not help our pup. The front end was very rude and dismissive placing us on hold for 26 mins (in total) and stating that she was the manager and she wasn't able to get us another person who can explain their policies. It wasn't until i askedd several times for her manager and that i would call back the next day that she said she was shift supervision and NOT the manager. Reading the reviews of this place now, i should have seen the trend of poor front end staff and lack of support. Please READ ALL THE REVIEWS here and on GOOGLE for a a full background of the lack of support and care this clinic offers. I spoke to the front end staff on Monday and HAILEY assured me that I would receive a call the NEXT day FOR SURE.... Today is Thursday our pup is still ill and no one has called us back with our options. I will call today and have her file transferred to another clinic due to the lack of professionalism the front end staff offered (and their 7 day guarantee that is laughable.) UPDATE: I emailed the clinic asking for someone to call and i received a call from the lead vet, not the manager or supervisor. Lindsay was very curt with me from the onset had to do a lot of backtracking when she said that the reason why we didnt call you back the day after was that they were still triyng to reach out to the DR for more info and that he was not responding. (the reason why I had not got a call back the next day). Lindsay also said that the MAJORITY of dogs to get exposed to gidaria will re infect. When i asked her what majority means, she said it was most if not all.... Apparently Katie Grant ( i was told by Lindsay) was on shift the days that we were supposed to be called and Liindsay didn't know why she didn't call us. 0% accountability, 0% knowledge on the case, 0% quality service, blaming us for not doing what we should have done on the 7th day (in oder to get a recheck). read more

Just thank you guys from my heart! You are well done! And thank you from my French bulldog Boba! Thank you for your patience! Thank you for your understanding! Thank you for your great care about my dog Boba! read more

They let my cat bleed almost to death then went to another clinic and he died ...lost a kid at young age

I don't know what to say!! I have a small breed dog who feels afraid whenever she is in any pet hospital. Today, I had a visit there. My dog barked at anyone or any dog that was too close to her. You know, out of fear! Some of the staff there were extremely rude. One female staff turned to me and shooshed at me and my dog!! I apologized for the barking. At the same time, I was trying to stop the barking while talking to the receptionist. I know nobody likes a barking dog, but I feel a person working in a pet hospital should know better how to handle the situation. I mean, anyone could see that I was struggling with a barking dog while having a conversation with the front desk personnel. Instead of shooshing me and my dog in vain (Her shooting didn't stop the barking, of course. I think she just wanted me to feel bad), she could have given me a helping hand by giving her a treat or trying to calm her down and I would have appreciated it !!!! Overall, it was not a good experience. I think I don't want to go there anymore unless it's an absolute emergency when I have no other option! read more

Just a shout out of Thanks to Fish Creek Veterinary Clinic we use you often for Pause4change and this time we are so grateful that you were able to take care of our own girl Jasmine...she has a sore foot and right from the moment we walked in the door Mel, Melissa, Dr Kate and Angie were there for us..you all are fabulous read more

I used to think the is hospital was fantastic. Professional, educated staff. Caring doctor who truly wanted to do what was best for your pet and not just produce an expensive bill. That was pre-pandemic. My experience today was repulsive. I watched technicians not be able to find the room their next patient was in. Another one tell a client the room was clean when no one had cleaned it. I was recommended excessive diagnostics to discover the only thing wrong with my cat was what I told them was wrong. After a $700+ bill, they called me back because they forgot to charge me for an injection that was $10! Are you kidding me? I highly recommend you reconsider taking your pets here post pandemic. Your pets will be not receive the care they need, rather the care that makes them more money. read more

Took my dog into fish creek 24 hour hospital for a fever and he was neglected. He was release with a blooding and bruised nose and lost so much weight (you can see his weight loss in his legs ) I know for a fact they did not feed him. He has allergies and when I picked him up they gave me back his food They did not feed him. They said he gained weight. HE LOST WIEGHT. I just had him at his regular vet and had him weighed. He lost weight. They lied to me. They neglected my pup. This is called emotional abuse not only to him but to our family. For the HEALTH AND SAFEY OF YOUR FAMILY. SONT FO THERE OR ANY OF THEIR SATELLITE OFFICES SHAME ON THEM. SHAME. SHAME. SHAME. read more

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I had an ok experience here before with our male cat, so decided to bring him back. He has bad mats and because he is aggressive with strangers, asked if they could sedate him to have him shaved. They agreed and quoted me a minimum of $200.00. went to pick him up and paid $274.00... whatever, was happy with the cut. As the night went on and sedation wore off, his eye looked to be bothering him.. he was scratching at it and acting really weird. Then we noticed puss and redness around his eye. Took him back in the morning and they told us he had a cornea ulcer from something stuck in his eye! Now he has to be given pain meds, eye drops every 8 hours and wear a cone for a week! They took no ownership and charged us another $125.00. I explained my frustration and they basically told me they couldn't determine what it was from. Did some research and apparently vets add lubricant to cats eyes during sedation as they can't blink.. perhaps they hurt his eye in the process? Will not be returning!!! read more

Due to a chronic medical condition I had to make one of the hardest decisions a pet owner has to make. The vet, Dr. Craig Kosheluk, was thorough in his examination of my cat. He was thoughtful, clear, direct and caring in how he delivered the very difficult information. I had all the relevant facts to make an informed decision. In addition, the supporting staff in the hospital were all very caring and supportive, not only to me, but to all the visitors and their pets. I thought this was a very well run establishment with caring and competent staff. I never want to find myself in this position again, but if I do I know that I will be coming here again. I am from Calgary (I don't know why it says San Francisco on the post). read more

We had to take our cat in to the hospital May 17th. He was very ill. Dr. Strewart called me after a short exam and asked if I wanted blood work and an Xray done. I said yes please. She called back in a half an hour and gave me bad news. She again gave me time to talk to my husband to make a decision on euthanasia. We decided he could not suffer anymore. Jennifer and Dr. Stewart were so compassionate and were so helpful through the process. I would highly recommend Fish Creek Animal Hospital. Thank you. read more

I cannot say enough good things about this clinic. When the time came to say goodbye to our 11 year old dane we went here at night and they were amazing. So understanding and they cried almost as much as we did. We take our currents pups to see Dr.Dan and he is amazing with them. He is in a dress shirt and pants and gets on the floor with my girls and takes the time to love them up before doing anything. Just a great guy and vet. read more

I honestly don't know where to start. This has been the absolute worst experience with a vet I have EVER had. We waited for almost 7 hrs in our car at the vet. After 4 hrs we called and they stated that his vitals are fine and that they haven't looked at him yet bc they had other animals come in that were worse off, but his vitals were good. 2 hours later, still in the car, the vet called, Emily Z. She stated that he is running a high fever, his lymph nodes are swollen bad and he is on the verge of passing away. He's thinks that he has cancer . She went on to say that we should think about putting him down, bc he is in a lot of pain and isn't going to get better. She kept saying over and over again that he has something terminal and we should really think about putting him to sleep. She must have said that 4-5 times. Then she said she could run some blood test etc to confirm that is what it was. Those test came back negative, she then called to say the same things over but this time say the test were negative but he is still very sick and we should really put him to sleep. Of course we declined. We requested something for the fever which we were told that she didn't want to give it because it may mask symptoms, which why would that matter if he is on the verge of dying. She warned us that he may pass at home. Here we are 4 days later, he is still alive. Running a fever but is getting better. We called back up there the day after we went to the vet and requested some fever medication, they said they would check on it and would call back. Here we are two days later and still no return call. I would only recommend this place if you're putting your animal to sleep. Worst possible service we could have ever received not to mention that we are now $300 poorer but still in the same boat as far as him being sick. read more

I am victim of vet misconduct and abuse towards my senior cat Max and myself that happened on Dec 29th 2020 in Calgary by Fish Creek Pet Emergency.   The vet in charge was the very young Dr. Dan Katz who has a lot to learn.  I interacted with three staff that fateful day and each person was awful.  The two vets were condescending abusive bullies.  The vet tech was totally overstepping and this was not corrected by the vet; she yelled at me when I was finally let in to see my cat for his last minutes.  The manager Dr. Stillion, was disinterested in hearing any complaints and just wanted to know what I wanted.  They shrug off problems to the company " Vet Strategy" trouble shooters and / or the insurer "Intact Insurance".  I received no explanation - acknowledgement - apology .. which is what I wanted the most.  I then asked for them to pay back my $7000 I spent on getting my cat better and for his cremation.  FISH CREEK IS DOING NOTHING . This clinic has little respect for pet owners and the very special relationship they have with their beloved pets.. They do not respect pet owners rights to decide on their pets fate.  They disregard the money spent and work by other vets from other clinics who are involved.  They do not see pets for the VERY special ceatures they are. *I signed nothing especially no form to euthanize *I received no paperwork that day AT ALL *I consented to ONE MINOR BRIEF procedure in the morning and refused to give him back and uthanized him *They told me of a release for me to sign to take him that morning  but refused to give it *They did not follow any protocol that would permit them to seize my pet *They use calling the Humane Society as a bully tactic (Humane Society didnt seem to care) ..they accused me of abusing my pet *They ignored the fact that I had a 2 o clock appointment at a regular vet .. I never made it as they kept my cat *They tried to force me to pay them to cremate by keepng his body illegally This was NOT a quick situation that required immediate decisions .. this went on all day. This is VERY DIFFERENT than CHOOSING to put your pet down so think about that .. how would YOU like a vet to just take over ?    None of you would allow it, especially a man .. I dont know why there was so much anger towards me .. I did decline their request to euthanize at the start of this month long journey but they misdiagnosed him ... there was NOT blood on his chest as they said.  They seemed put off when I took him to the Care centre and he got better.  They also didnt like that I asked questions calling me " the one who wants details".  All I know is they were on a mission to stick it to me which they did. Max was a senior and he had issues but it was MY BUSINESS to decide what to do.  He was NOT ready to die .. obviously as they had him all day and had to help him die at the end of it. My vet at hone said he was starting to have liver issues but no one mentioned THAT here.  I heard a bunch of different possibilities .. suspect cancer and   the last being a blockage.  I had suspicions he got something from a rescue dogs here that just arrived from another country and I knew he had an oral issue as he lost his voice and was doing strange things any time something entered his mouth.  He got sick as soon as we got here. I was not done trying yo figure out what the issue was but this clinic decided Max needed to die. read more

Spectacular Staff . Very good price ( as far as vet care goes ). I went here after I called to get a second estimate for a procedue for my Cat. I was give an estimate originally of 2,500$ to 4,000 $ . Their Estimate for the exact same procedure 800$ to 1,300$ ( max ). I lost it on the other vet clinic and fired my regular vet for recommending them. Because of the original 4,000$ estimate I was on the verge of putting him down before getting a second opinion. Words cannot properly express how caring and friendly the staff at this clinic was ; after explaining to me the treatment and getting my permission to go ahead they were supportive in a way few human medical practitioners are. While distraught I was pacing the block and the receptionist came out to find me , jsut to tell me that the procedure went well and that my cat would be alright. I left him there overnight and reccieved continuous updates by phone. I am now going there for any vet treatment or check up in the future, Just fantastic vets and staff. read more

Had no other choice but to bring my pet there twice. Vowed never to return after the first visit. Due to my two other clinics being unavailable, I had to visit a second time because it was an emergency. They failed me again. Both times it was clear they were more interested in doing unnecessary tests to charge me for instead of listening to the information and symptoms I was asking them to focus on. I called the clinic a couple of days later to have my concerns addressed by the clinic manager and was transferred to the reception managers voicemail. read more

This is a few years ago already, but I thought I would leave the review anyway. We took our dog to this clinic when it was a small emergency clinic in Millrise. We had to euthanize our dog there, as it turned out that he had a malignant tumour and his chances of survival was slim and there were no guarantees that he would survive. We asked that his ashes be returned to us. This was documented in his file. After a couple of weeks we went to the clinic in the hopes that we could pick them up, just to be told that they hadn't saved them. I was very upset and went a bit off the deep end. And how did Kevyn react? He stood inches in front of my face, screamed at me and told us to get out. He's still there. They have made so much money off of people they were able to build a big new clinic on Banister Rd and kept the little office in Millrise as a regular vet clinic. The vets are all partners and work back and forth between both. There is a great emergency clinic ver by Trail Appliances. Don't use this one. Check out the reviews. read more

The Fish Creek Pet Hospital has been phenomenal for me. They have extended hours past when the average vet is open, so I've made not just a few phone calls on holidays or in the evenings to ask about pet-related questions (usually starting with "My dog just ate X - should I be worried?") They've saved me so much $$ just for that alone. I had to visit the physical location for the first time a few weeks back when my mom's cat was exhibiting symptoms of urinary tract infection. My regular vet didn't have any appointment times open but I was able to walk into Fish Creek. There was no wait at all and the cat eventually got diagnosed with a wicked urinary tract AND kidney infection. They were very friendly, kept the cat for a few hours to run some tests and followed up a few times by phone. The cost wasn't as bad as I thought considering all the tests that had been done, plus medication & special food. I don't wish vet visits on anyone, but if you're needing to hit one up I can highly recommend Fish Creek Pet Hospital. read more

Despite being quite busy, the Fish Creek Pet Hospital is by far the best vet we've been to for our dog. We always recommend our friends go here as well, as the vets here are so caring and even though they are busy, they don't make you feel rushed to get in and out. When our dog goes in for his shots or a checkup they take the time to talk about him in depth, and frequently do a complimentary nail clip for him. Our dog enjoys coming here, he gets very comfortable with the vets, and has no anxiety about shots or checkups because of the calming atmosphere they create. read more

If you have Canine Companion clinic as your regular vet, and this place as your vet hospital, you officially have the best care available for your dogs in Calgary. Watch for these people as they move to their new place soon, their existing digs aren't too fancy (wooden bench seating). I had Katie as my vet tonight, I drove from Royal Oak all the way to Shawnessy (45minutes without traffic) purely because this is the best vet hospital in town. If money is no object hit up Western (10th ave), but if you're just looking for the best care and a reasonable price, Fishcreek Pet Hospital is where you need to be. read more

I believe the vet (surgeon) and his assistant at this office are great and have done amazing work with my foster dog. Unfortunately that is where it stops. Prior to Christmas this poor dog was hit by a car and surrendered by the owners. After agreeing to foster the dog through an awesome rescue organization I picked up this boy.. after having major surgery I was concerned the next day with his pain level snd when I called in late at night the receptionist was rude and dismissive referring to me as 'just a foster'.. and then she actually hung up on me. both follow up appointments were for 7am which makes it difficult as I live an hour north of the city. When calling in to ask to reschedule an appointment due to snow storm they were not helpful and said I would have to wait one month to get in. I recently had back surgery snd when I called in again to have the 7am appointment changed the first receptionist again gave the comment 'just a foster'. The vet assistant who called me back was very nice but again if I didn't bring him in it would be another month.. for post-op follow up. So here I sit waiting for him to go in .. Two things... foster's should never be treated poorly as they are volunteering their time, money and heart for these babies. Secondly, I think this vet office makes a tremendous fortune off emergencies so being pollute and respectful is not a priority. I'm so thankful for my country vet who looks after my own animals. I will be so happy when I do not have to bring this poor boy back to FISH CREEK 24hr pet hospital. Horrible. read more

License to print money. Xrays that were too blurry to see anything but still charged 230 dollars for. Ridiculous Quotes off the top of a doctor or nurses head for minor surgery. Bad vibe here. read more

Our 18 year old dog was very sick and our regular vet was closed, so I spoke to Kay who told us to come right away. We did and Kay and the Dr were so compassionate and helpful. They made the euthanizing process very quick and easy. I am so glad they were able to take us on very short notice and made a difficult situation much easier. Due to Covid we were able to go into the room with him, altho earlier reviews said you could not. Don't believe everything you read....they were wonderful to us. read more

Took my 18 month old cat here when he was unable to pee. He had a blocked urethra. He needed immediate surgery. Although I was told the procedure went well they wanted to keep him for 48 hours. He was on IV fluids. Well they didn't check him overnight and he became overloaded with fluid. They told me he had a heart murmur and should see a cardiologist. When I took him to his own vet there was no issue with his heart which confirmed they had given him too much fluid. Then I noticed that my Siamese had no voice. He would try and talk but couldn't. I was told this would likely take a week to resolve. However it has now been over 3 weeks and although he can cry he cannot make all the other vocalizations that he used to. When I questioned his treatment I was told that he had been aggressive and they needed to protect their staff. I would assume that a vet clinic would know how to handle a 10 pound cat that was in pain. Apparently not. I would never take another animal to this emergency. read more

The love they have for pets is unreal. They go above and beyond even at 2am. I feel very confidant that when I see them with a issue they are not going to try and rob me blind. I recommend them every time. read more

My kitty was quite ill over the course of a few days. They let me bring him in for re checks at no cost. When we ultimately had to say goodbye, they didn't rush, they didn't push. They gave us information for us to make decisions throughout our first visit to the last. I will def keep this as our emergency providor. read more

Sorry this is going to be a long review but I think this is needed as the service we received was way more deserving than a 5 star. We visited Fishcreek on Friday with our 15 yr old Jack Russell Sammy she wasn't feeling well. We walked in without an appointment immediately we were helped by the front desk they were friendly and so professional. We weren't even finish completing the documents and the ladies immediately took her to the back to start checking vitals and getting to see the dr. All the staff was extremely nice and helpful. After waiting for a bit I was taken into a different room where Dr. Laura came and spoke to me showed me the X-rays she showed me all her concerns. At that stage she told us they suspect a tumor on her liver she gave me all our options. With Sammy being in so much pain and discomfort the decision was made to let her go. As my heart was breaking Dr. Laura sat with me while making the decision when. My son was away at University I asked her if there is a possibility to give him time to come down to say his goodbyes she said to me with pain control we definitely can give him time. The Dr and the Nurse came in giving me all the instructions and arranged for front desk to come into the room to make the payments etc in order to give me the privacy while tears was streaming down my face. Fast forward to Sunday we went in around 2. Once again the front desk ladies was absolutely wonderful putting me in a room to wait to speak to Dr. Laura. Speaking to her I was so worried and felt so guilty with what we are about to do she put me at ease saying for Sammy we are doing what is best for her. I asked her to please speak to my children and explain to them what exactly was happening. She was so kind and so sweet and patient with them while tears streaming down there faces she took the time to go through everything with them. We were then moved to a different room where on of the front desk ladies was so comforting (I wish I can remember her name). She came in with all the paper work telling us what our options is for cremation explaining everything while being so empathetic and sweet. Showing us the back door so we don't need to walk through the reception while trying to deal with one of the biggest losses. Dr Laura came in stayed with us while Sammy took her last breath. Was it not for the comforting help and empathy we received today I don't know how we would have coped. To all the staff Thank you,- thank you for helping to make a horrible situation bearable. read more

I took my cat in for extreme constipation and he was hospitalized for 2 days. The staff was incredibly kind and knowledgeable. I felt my cat was in safe hands and he's now home safe and sound. I got regular updates and they were very clear about possible steps and possible dangers. They gave me tips to avoid the same issue in future and overall were so great in a very stressful situation. I wouldn't hesitate to come back (though I hope for no further emergencies in future, of course!) and would highly recommend if your pet needs emergency care to come to fish creek pet hospital. read more

This Vet clinic would have got a zero star rating (but had to at least select one star app won't let me select zero or Even minus Star would be better) as they are very unprofessional we had a very bad experience with them and as a result we will never use this clinic again from the way we were treated and the way our Beautiful cat was treated use any other vet but this clinic read more

I would like to say that this Clinic with all of their professional and caring personnel aided us in dealing with Emo's health issues and just want to pass on a Kudos to their entire team. When a dog reaches health issues which can cause emotion from the caretakers and often can cloud decisions which are best for the dog this is when a family needs a vetenary clinic with caring individuals. This team was very empathetic towards us as the caretakers and gave the utmost respect to our Emo. With their caring attitude, a difficult situation was handled with a professional attitude as well as concern for us as the familyl An excellent clinic! read more

Brought my dog in for a emergency c-section, waited four hours in parking lot as they tried to have her have her puppies on her own rather then do a section.. We brought her in because we knew she could not deliver on her own but he (vet) had to suggest blood work , x-rays even though the dog had been x-rated and we told them there was three puppies . Only when we agreed to do all what the vet wanted to do and the first puppy got stuck and died inside her and they couldn't remove the puppy then the vet decided it might be time to preform the section This puppy died because they waited three and half hours and did nothing , all this time my mother dog is left suffering why because this way they make more money because now it a bitch in distress. The clock is ticking bearing in mind again brought the dog in before midnight and we are just getting around to a C-section four hours later. All the books on whelping say two hours no puppies go to the vet not go two hours then sit four hours in the vets parking lot The AVMA is quick to tell their members, vets and technicians to report animal neglect and cruelty but what about their members letting animals suffer in their hands because they lack care, compassion and efficiency in addressing an animal distress. The so called Veternary specialist was more worried about letting me know the cost of the section would be $1000 -$2000, Actually the whole experience made me sick to my stomach sitting in a parking lot not knowing whether your dog is dead or alive and has a lack of care killed all her puppies. The sad thing about this whole experience is that when Mark Norman was involved in this clinic It was a efficient, caring clinic to bring you animal to. Dr Norman knew his breeds and which breeds needed fast efficient whelping and c-section care. While sitting in the parking lot I decided to read their reviews for staff as well as clients reviews, it's seems that the clinic is poorly staff with in experienced veterinarians. The other thing that was listed in the reviews is how reasonable euthanasia is at this clinic. Leaves you wondering how many animals die here. It seems it's all about the cash grab and padding the bill rather then helping the animal, didn't make me any better when I read about animals being left to recover on the floor with staff not checking on them. read more

Had emergency operation on our dog in Sept for stones at this place , $3700 later , not even 5 months later, back again for infection. They said only way to fix it was emergency spay ( they could have done this when they did first operation , but didn't have an explanation for us) so another $2700 was spent . Our dog has had discharge coming out of her since , we called numerous times and we were told it's normal . My wife phoned today looking to see if they could prescribe antibiotics ( dog is still discharging) and we were told that we would have to take the dog back in for tests or they will not prescribe antibiotics ( we have spend around $6500 at this place in 5 months and can not afford another big vet bill ). From our experience they are all about sucking as much money as possible out of people .. I DO NOT RECOMMEND AND I AM DONE WITH THIS PLACE !!!! read more