HORRIBLE treatment by staff today, NOT luxury service, AVOID…read more
I had asked to be connected to the manager of the club during the phone call to Adress the situation privately but Raeann said over the phone he (manager?) was on vacation for a long time and refused.
I wanted to address the horrible treatment i received today not only from Raeann, but from the front desk girl as well as the one that called me in to the office upon arrival.
I signed up through the mind body app, and scheduled my yoga class through there.
I got to the desk 10 mins before the class as that is what the class description said. I was then told to wait and have some other girl frantically tell me shes so rushed now to get me registered, which i thought was done already through the app. This meeting she all but blamed me and made me feel as though i was a burden to her, and that this was not how it was supposed to be. Again, nowhere does this say this when booking through mind body that there needs to be a tour and such prior to me scheduling anything.
After class, i left, and checked if i had a phone number for the facility, i only had a text from Raeann, which i have attached here, again, no mention of a 1 hr needed for tour and processing etc. In her text, i will note however, in the berating phone call after, she did lie and say she had called so many times and explained over voicemail, which did not happen.
I texted Raeann back as attached below, to which she berated me (in her calm, soft spoken voice as she continued to say, while talking down to me) talk over me, and say she didn't want me in her club when i asked to speak to a manager because her behaviour was an insane way to treat anyone, let alone a new member.
She then back peddled and again, blamed me for having a bad day and was taking it out on her (when she called me to seemingly blame a new member with a valid concern that i calmly, privately tried to address ?)
She lied saying she called multiple times, when she called once and texted me. She also lied about her manager being on vacation, as when i called the front desk, they said he would be in on Monday.
Her attitude over the phone was horrible, her condescending way of speaking was uncalled for and her threats of telling everyone about me, and not letting anyone else speak to me, is absolutely insane.
I would like to speak to anyone above her as soon as possible.
Thanks.
If this is how this place is run, DO NOT GO HERE.
