I came in intending to buy a new carburetor for my snow blower, but since they didn't have one in…read morestock, the guy at the front desk said they could clean my existing carburetor for $25. That sounded reasonable, so I agreed. I brought the carburetor back in, was told it would be ready the next day, and to their credit, they did call me the following afternoon to say it was done. When I came to pick it up, I also bought a bottle of oil for an oil change, which was $10. At checkout, I was told the total was $67. I questioned the price because I was explicitly quoted $25 for the cleaning. Only then was I told that it "needed a rebuild kit," which added $27, something that was never discussed, approved, or even mentioned beforehand. To be clear: * Original quoted price: $25 * Added rebuild kit (without notice): $27 * That is a 108% increase over the quoted price ($27 ÷ $25 = 108%) * And that's before the $10 oil purchase The carburetor itself had been used fewer than five times, and while I admit I made the mistake of leaving gas in it (with stabilizer), I was never shown or clearly explained what was actually rebuilt. All the parts looked the same, and I was handed two extra gaskets that didn't even fit. The biggest issue here isn't the repair, it's the lack of communication and authorization. You don't double the cost of a service without calling the customer first. Had I been told upfront, I could have made an informed decision. This experience left a bad taste, and unfortunately, I wouldn't return or recommend this place based on how this was handled.

Helpful advice and excellent service. Bought a toro snow blower here that they assembled for me…read more Have dealt with 3 different guys at the counter all very helpful.

It's closed at most locations. Found a different place to get my watch battery replacedread more

I had a watch that was running slow so I decided to give this shop a try for a battery replacement…read more I went in, the lady at the counter was so sweet and said it would only take 15 min and I could come back. She told me it cost $12 and I was just like wow, that's a good deal. I came back picked it up and basically was elated at how good the service and price was! I haven't found prices that low except maybe in Chinatown in the city! I blasted it on my IG telling local friends about how awesome this place was for battery replacements! I put my foot in my mouth because the next day I noticed the second-hand on my watch had gotten unhinged and was flying everywhere in my watchface. I definitely did not have any issues with my watch until after my battery replacement so I was bummed I would have to go back to get them to fix it. I go back 3 days later and tell them the situation and they tell me, you left the store we cannot be liable. My watch had no issues prior to this and I know having to hinge the second-hand isn't a crucially difficult repair but I wanted some acknowledge of poor workmanship on their part! They tell me it would cost $35 to repair bc it would need to get shipped out of the store. My watch is not new nor that nice to spend $47 all-in-all for what was originally a battery replacement. I decided not to make the repair. Not worth it, better to just put the $ into a new watch altogether. Not satisfied with their poor customer service and their unwillingness to even refund the battery replacement. I get a broken watch and more of a hassle just having had them work on it. They just lost what would have been a loyal customer if their workmanship and customer service would have been better. Really is a shame, I'm more upset about that. Not worth coming to potentially get your watch broken for a cheap battery fix.

I had misplaced the links to my Fossil watch 3 years ago and finally found them. I went to my…read moreregular jewellery store, Jems,Jewels,and Gold to have a link added to my Fossil watch. When I went to pick it up it fit perfectly with the added link, but I still have to throw it back in my drawer and can't wear it, much to my disgust!! Do you know why??? I had mentioned to Karen that I wanted the battery changed, and somehow that was overlooked! How do you pride yourself on being a watch repair store, and hand someone back a watch that has a dead battery? I am disabled and can't drive, so who knows when I will get to wear my watch again. I am just furious.

I was looking for an engagement ring for my fiance, I told Matt what I could afford and what I was…read morelooking for. He found the diamond I wanted and helped me pick the setting that would blow my love's mind. It did. I will definitely go back to Jems, Jewels, and Gold. Thanks so much.

Very knowledgeable and technically well versed on the equipment and repairs needed. Quick…read moreturnaround time and fair pricing.

Bought my Toro TimeMaster there probably 15 years ago and have serviced after every season. A few…read moreyears ago, I hit a Lacrosse Ball and the twin Blades clanged off each other. Yeah, It took several weeks since it was mid Summer and all the Contractors that keep them in business had them busy but the mower came back running great. Now I have it in for year end service and it appears that the bearings had been damaged previously and now need replacement but still, only a couple of weeks and fair price for the work. I'm too old to do my own mechanic work anymore but I do know what it takes so Yeah, they do good work and always help off and on load my mower. I didn't realize that I could just use the small dock around back too.

I used ITR for couch and table removal and am very happy with their services. Great pricing and I…read morewas able to schedule them with short notice, I needed to have the couch removed same day as the new one was delivered and they also took ALL the boxes from my new couch (IKEA - so a ton) when it arrived. Very courteous, quick, and timely! Thanks again Ike and team.

I had Ike Byrd and his crew from ITR, tear down and demo an old cinder block structure for me and…read morethey did an INCREDIBLE job. Not only were they priced fairly, but they were efficient, professional and went the extra mile! I highly recommend them.

We had a great experience with Ralph Messina & Son. They came out promptly to diagnose our dryer,…read moreordered the necessary part, and returned on schedule to complete the repair exactly as promised. While they were here, I also asked them to look at a refrigerator light issue and a couple of burners that weren't working on our stovetop. They fixed the refrigerator, gave honest advice on the stovetop, and were professional, knowledgeable, courteous, and efficient throughout. I highly recommend them for appliance repairs.

Ralph came to fix our dryer in November 2024. Seemed like a great guy. We had a fun…read moreconversation. Ralph told me that my dryer was the top of the line but needed a new belt and roller which he installed. The unit worked for two months. Ralph returned in mid January 2025 and discovered that a new part had to be replaced which he did. Before he left he tried the unit and it wouldn't work, suggesting it was yet a new problem. He had to order the part and came back a week later and installed it. Still not working. In a huff he got up off the floor and told me to buy a new unit. So much for my "top of the line" unit he said I had. He left, muttering to himself, with my dryer in pieces all over the floor. I do not recommend this company for service.