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    Fitnezone

    5.0 (1 review)
    Open 6:00 am - 12:00 AM (Next day)

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    The Grand Mayan at Vidanta Nuevo Vallarta - Dirty dishes sitting in the hallway for two days.

    The Grand Mayan at Vidanta Nuevo Vallarta

    2.3(194 reviews)
    7.2 km
    $$$

    This review is for Omar at the pool and Omar only. He is this resorts saving grace. He has…read morehospitality down to a T. Our first day there we were lucky enough to be in his section. We went two more days in other sections and it was not the same. After day two we realized we needed to be in his section because no one was as attentive as he was. We spent the remainder of our week making sure we were in his area and the service was fantastic.

    Our stay was disappointing from the moment we arrived. Check‑in took 3.5 hours in a hot lobby with…read moreno AC, and staff used the "welcome" area to push contract upgrades instead of actually checking us in. The building and room were in terrible condition: dirty lobby areas, dusty room, cracked cement, filthy balcony pool, old furniture, and broken ice machines on multiple floors. Basic items like towels and napkins took all day and multiple calls to receive. The resort felt neglected -- no music, no entertainment, closed stores, and poorly placed lounge chairs with no view. Even the beach setup was inconvenient and far from the water. Worst of all, the entire experience felt like a marketing tactic to pressure guests into upgrading. Rooms we purchased years ago still aren't built, and we weren't informed about changes like needing to book our own airport transportation. For the price, this was unacceptable. I would not recommend staying here or purchasing a membership!

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    The Grand Mayan at Vidanta Nuevo Vallarta
    The Grand Mayan at Vidanta Nuevo Vallarta
    The Grand Mayan at Vidanta Nuevo Vallarta

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    Fitnezone - gyms - Updated August 2026

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