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    The Grand Mayan at Vidanta Nuevo Vallarta - Dirty dishes sitting in the hallway for two days.

    The Grand Mayan at Vidanta Nuevo Vallarta

    2.3(194 reviews)
    4.4 km
    •$$$

    Our stay was disappointing from the moment we arrived. Check‑in took 3.5 hours in a hot lobby with…read moreno AC, and staff used the "welcome" area to push contract upgrades instead of actually checking us in. The building and room were in terrible condition: dirty lobby areas, dusty room, cracked cement, filthy balcony pool, old furniture, and broken ice machines on multiple floors. Basic items like towels and napkins took all day and multiple calls to receive. The resort felt neglected -- no music, no entertainment, closed stores, and poorly placed lounge chairs with no view. Even the beach setup was inconvenient and far from the water. Worst of all, the entire experience felt like a marketing tactic to pressure guests into upgrading. Rooms we purchased years ago still aren't built, and we weren't informed about changes like needing to book our own airport transportation. For the price, this was unacceptable. I would not recommend staying here or purchasing a membership!

    Please don't be persuaded to buy a place here! The sprawling property is a big sell, but consider…read moreeverything that goes into the hospitality aspects of a great stay a far. Some of the following complaints may seem small and possibly stood to be overlooked, but the net of all of the issues became worth mentioning particularly if you are looking for a long term investment. I have stayed here several times and have seen a degradation in the hospitality. Upon check-in, phone wasn't working and one of our room's toilet did not flush. Service at the restaurant is extremely slow. First night at dinner, seven of us sat at a table for four because we could not be accommodated. Took 45 minutes for our meals to arrive following day for dinner (waited more than 30 minutes for a burger at lunch). Currently staying at the resort in Nuevo Vallarta and had to ask for housekeeping to clean my room four times yesterday, only to finally get it cleaned at 7 o'clock in the evening. Today asked for towels and was delivered towels in a zip tie. Witnessed a tray of dirty dishes at the end of the hall for two days, and friends of mine who have been members for close to 20 years have never been given an upgrade despite all the people they referred to this property. It is shameful! Went to complain at the front desk five hours ago only to be told the manager Allen, couldn't address us as there were several families ahead of us in line to complain. I was told he would call me. It is now been over five hours and still no contact from anyone. I realize it is a busy time of year for this property, but this is unacceptable. Lastly, tried to locate contacts for executive team to elevate said complaints. Having been someone in executive management for many years, I would think that there woukd be access to hearing all levels of feedback. There is no means to locate this. I hope the executives that have the success of their properties in their best interest not only see this, but remedy the ability to gauge the success and failures of their properties.

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    The Grand Mayan at Vidanta Nuevo Vallarta
    The Grand Mayan at Vidanta Nuevo Vallarta
    The Grand Mayan at Vidanta Nuevo Vallarta

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    Pulse - gyms - Updated September 2026

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