Greeters profile and hassle customers like police and stare at them as if they are walking down a…read morecorridor as they exit. They ask questions without making eye contact as to consent or detainment based on your acknowledgement to hear their voice as you are exiting.

Little lady upfront "checking receipts" upfront needs a better attitude. Dont allow e-receipts then…read moreget mad when the store wifi wont let my phone load the receipt. She let 3 other people with large purchases through but not us... seems sus

Stopped on the hottest day at 2pm on a heat wave day and I still got ice and ice cream treats for…read moremy pups which was such a relief. Some days it's out of stock everywhere which wasn't the case with this storm so appreciate that!

I waited over 5 hours for my online order to be ready and once I got to the pickup parking I waited…read more20 minutes for my groceries to even come out to my car. We called in before hand asking if they were ready and said we weren't in the system but I showed them my information on my order they started to get my order ready. Bad experience and will not be doing pickup order again.

Terrible customer service. Waiting at Jewelry counter while several employees walked right by me…read morethey third one I asked is someone is working this counter and responded someone will be coming. Waited 10 minutes and walked out ‍

I love Tjmaxx! It is one of my favorite stores! They have a very nice selection for home decor and…read moregood clothing selection.

I've shopped here for years but doubt I will ever return. I spent quite a lot of time in the store…read morethis morning making selections, then standing in line waiting to pay. Only to be told after a long wait that they couldn't sell me anything because the cash registers were down. This was only after I'd stood there for several minutes. The women working at the checkout had looked at me once or twice, turned their backs on me to deal with supplies or something, and dealt with other customers including a man who walked in the door after I'd already been waiting for some time, all as if I wasn't standing there with a cartload of stuff, waiting to be served. So I walked out with nothing, having lost the better part of an hour trying to buy bedding. I went around the corner and bought what I needed from Slumberland instead. The service there was friendly and efficient, and the bedding actually cost less than the sale prices at Kohl's. Kohl's management, in this instance your staff should have either put a sign on the door or posted a staff member at the door to turn people away. I saw at least 4 different staff people while shopping. Any one of them could have alerted me to the situation. The woman at the checkout said it had been down all day. They'd had time to come up with a contingency plan. You have lost me as a customer.

The newer system of checking out here is not proficient. Having check outs and returns at the same…read moreplace slows things down. There were 3 employees at the checkouts, and the line moved at a slow pace in part due to the returns process.

On a budget around Halloween season? Bored on your family vacay to Southwest Michigan? Then look no…read morefurther! This place has everything! Grass bursting through the pavement, more seagulls than the beach and an abandoned car covered in bird poop. It makes for a post-apocalyptic experience you'll never forget! What are you waiting for? Hop in your car and cruise on over during the next new moon.

The only good things in the mall are: Sammy Arepas (I believe the only food in the mall. He also…read morehas a food truck that is amazing, but i don't know how long he'll bother having a place here), JCPenneys, slackers, and the bounce houses. We have had my nephews birthday party at the bounce houses more than once and the kids always have fun. Slackers is the classic grungy arcade with laser tag. Lots of fun with a group. Jcpenney is standard for their store and I have bought things here many times. Unfortunately Carsons is in the process of closing down as we speak. In February it was said to be about 12 weeks before it closed. This mall really is in desperate need of someone to revive it or put it out of its misery.

I don't shop for clothes a lot in person because I know my size at my favorite store and tend to…read morebuy online. My local Burlington in Benton Harbor has been a consistent exception in the last year or so. The store isn't perfectly organized and the low amount of staff has forced the changing rooms to be closed (which can make buying items tough if you are in between sizes depending on brands). Despite the imperfections, they have lots of size, style and color options for all clothing types for reasonable prices, which is a big draw. I have also found makeup wipes, colognes/perfumes, a large bag for traveling, and hats for cheap in the last few months. If you need clothes and are on a budget, Burlington is has good bargains to help fill your closet.

Behind Sophia's House of Pancakes lies a sad strip mall, in the center of which is the Burlington…read moreCoat Factory. We are always on the look out for infant sizes, and seeing the words "Baby Depot" on the building, we skeptically checked the store out after a Friday morning breakfast. The interior was huge, clean, & brightly lit, with racks upon racks of clothes. The baby sizes were to the center rear of the store. We located several brand name (Carter's) outfits the full retail price of which would have cost us $50, and Burlington charged $10. The outfits' stitching looked good, there were no defects in color or patterns, and the labels looked genuine. So I don't think we bought counterfeits. We didn't check out the other sections of the store, but observed that things seemed generally well marked, organized, and clean. We don't go to Benton Harbor for breakfast very often, but I think we would check this store out again if we did.

It's a discount treasure hunt. Good deals, never gonna know what they have! From tiles and rugs…read moreto coloring books and discount snacks! :) it's a fun place

Just a horrible aweful store no improvement in the slightest.... Just wish we half price books…read moreinstead

Specializing in liquidation and overstock furniture from online retailers, Open Box Outlet is…read moreofficially the only reason I came to the Orchards Mall for the first time in years. New product comes in daily according to their Facebook and everything comes assembled, ready to take home. Located in the previous location of Joanne Fabrics location, Open Box Outlet has a large layout where they display an overwhelming number of items. My husband is already excited to come back to check out more items. While the customer service could use a touch of work (greeting customers or at least having someone ask if you need help finding something), I blame the fact they just opened for that and I'm sure they'll get the right number of employees to remedy that. We will definitely be back soon.

I stood in line, the only person in line. There was Michelle H. behind the counter. Another…read moreemployee on the customer side chatting with her. Another employee walked around me and poured out hangers onto the counter. The phone rang and Michelle H. answered it. None of the employees acknowledged me. I just stood there. I finally walked away. I went to a cashier line and cashed in my bottle receipts. Explained to the cashier what just happened. She apologized. Thank you to the cashier. The customer service showed poor customer service. Thank you

If you need it, they have it. Even items you didn't think you needed!…read moreWith all the pharmacys closing or making crazy hours , they have gotten very busy which at times slows them down. But I think they are still the best option