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    Five Below

    5.0 (2 reviews)
    Open 9:30 am - 9:30 pm

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    9 months ago

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    The Cleaners - Heel cap not attached properly.

    The Cleaners

    4.1(11 reviews)
    1.1 mi

    I had a shoe repair done for the first time. My shoe was repaired at a very reasonable cost and was…read moreready on time. I would use them again.

    This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

    Photos
    The Cleaners - Sole coming off already (same day of pickup).

    Sole coming off already (same day of pickup).

    The Cleaners - Welcome to our new location at 5915 S University!

    Welcome to our new location at 5915 S University!

    The Cleaners - Work boots AFTER cleaning and protection

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    Work boots AFTER cleaning and protection

    T. J. Maxx

    T. J. Maxx

    3.1(11 reviews)
    3.7 mi

    Had 1st class customer service experience at the TJMax on 9579 S University Blvd. when purchasing…read morecounter stools. Mauricio went above and beyond to move around the floor different stools until we decided on one model. He spent a good 15 minutes and loaded the 3 we chose onto a flat bed, assisted us at the cash register, and loaded into our car. His attitude was exceptionally professional and friendly. Will not hesitate to purchase other large items knowing that we will receive this kind of customer service. We were expecting to have to do all of the carting and loading ourselves. Kudos to TJ's for hiring such an exceptional employee. He changed our mindset on what can be expected of the store employees.

    I like TJ Maxx. Some stores are definitely better than others...I found an Armani black label…read morejacket in a Manhattan store for $99 on the clearance rack once...but if you're willing to hunt a bit, there can be some real bargains in designer clothing, such as $400 dresses for $80 or less. It's a good spot for workout clothes. They have good brands, such as Under Armour and Calvin Klein, for about half of retail. Sometimes you can find Hudson, Paige, or AG jeans for $40-$50. Sweater selection is mostly acrylic, but sometimes they have cashmere or wool. The shoe selection is usually less than stellar, although once I found two pairs of Jack Rogers sandals for about $40 each, which was amazing. I do have very high standards for shoes, though. I only wear all leather, or at the very least, leather uppers. TJ Maxx seems to carry mostly PU shoes. Lots of sneakers, PU boots, and just plain ugly shoes. I do have huge feet, so I like shoes that don't make my feet look like as if I should be towed behind a speedboat. TJ Maxx is GREAT for shampoo, conditioner, and hair tools. I buy Joico, Rusk, and other shampoos etc at about half of what they would cost at Ulta or a salon. They have Chi tools at a discount, sometimes. They also carry a lot of bath and skincare items. The cosmetic selection can be hit or miss. The Home section often has luxury sheets, blankets, towels, pillows, and home decor/kitchen ware at great prices, although they may not have the number of plates or glasses that you want, so you may have to hunt at other stores, too. The purse selection has been leaning very heavily towards PU the last few years, sadly. Very few real leather purses. Great for vegans! They also seem to have a much smaller stock. Generally a good selection of luggage, though. I've bought quite a few suitcases over the years. Once in a rare while they'll have Hartmann or Tumi. Not cheap, but much less than full retail. The men's clothing section isn't bad, although finding pants with a 34" inseam can be tough. It's good for shirts, jackets, socks, and underwear. They have more tee shirts than polo shirts these days, though. Service is friendly and helpful. I bought a pajama and robe set on my last visit, but alas the shorts were missing (and of course it was the only set in any size of that particular pattern), so a nice lady went and looked in the back for me, couldn't find the shorts, and gave me a discount. I do wish they would stop asking if I want to open a credit card every single visit, but I understand that they don't have a choice. They're probably just as tired of asking.

    Photos
    T. J. Maxx - Front

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    Front

    Five Below - toys - Updated May 2026

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