Love the food- don't go to this location. 3 different times of wait times over a hour for a burger and fries ordering inside. So extremely very slow. read more

The Manager Elizabeth on duty that took my order was VERY rude and was very impatient with me trying to order and help my son order. Her energy all around was uncomfortable and provided very poor customer service. Almost all the tables were a mess as well. I would not every eat at this one again. I will go to the other location for sure. read more

Stood inline for over 15 min without even being acknowledged, person behind me left. All the while the teenage staff was laughing & talking about how late they go to sleep and complaining about taking orders. Spilled burgers and drinks on the floor, filthy, I left without being able to place an order. Don't come here, it's a terrible place read more

I really like 5 guys. When I want a fresh burger 5 guys has been my go-to place. But... I live 5 minutes away and order online. Online usually tells me it'll ready in 7-8min. I leave right away and get there when it's supposed to be ready. I stand at the Pickup counter. Nobody acknowledges me. I stand there for several mins eating peanuts, nothing. I sit down right in front of the pickup window and nothing for 15 mins. When I give up I stand and say "Don't you have an order for David?" "Yes, it's right here." "It's been sitting there for over 15mins, make another one fresh." "Sir, this has not been sitting for 15mins!" WTF? I've been waiting there for 20mins now but it's "fresh?" I had them make a fresh one (another 5 mins, probably just stolen from another order, sorry). JC, if you want to push people to online then you really need to get your stuff together. This has happened the last 3 times I have been there! Pandemic's been here for two years people! I'm done with this location. read more

I went to the store to pick up our 2 cheese burger and 2 milkshake order. The very large manager not on duty appeared to be drunk. He ate several burgers and complained about the milkshake not being timely. He was sweating profusely and left droplets on the counter which where not wiped up. He didn't wear a mask at all. He stumbled out the door and the other manager attempted to stop him from driving his vehicle. I was so disgusted by the scene that although I picked up my order - I threw it away. I would like my credit card refunded. This is not my usual store, I normally go to the one on 192nd. An entitled, insecure, arrogant, piece of shit, that abuses his very little to no power over teenagers because he needs to feel big and important. Because when he goes home, all he's got is his own self hatred. Make your own milkshake bitch. read more

Every time I come in here, it's very slow as I mean in slow is that it takes 45 mins to 1 hour an half for one burger, not sure why it takes for ever, but they should work on it and figure it out. read more

Went there for lunch only person in line and the cashier deciides to be the fry guy while I stand in line and wait. No service not going back to give guys #110. Second time I've had a lousy experience there. And don't care about covid related problems they could of taken my order first and emptied the line I guess management is not experienced or they just think I'm invisible! read more

Five Guys - Pissed - Burgers Near Me - Vancouver, Washington

This place is unacceptable to be running. I ordered a bacon cheeseburger, cheese dog with extra onion. I had to wait OVER 35 minutes for my food to be ready, and worst of all... They can't even get my orders right, there was no bacons in my burger and no onion in the cheese dog. All of the food came out cold, including the fries. I have been to much better Five guys in another state that get the orders right, fresh and under 10 minutes too! I'm disappointed and won't be back here again and they still haven't improved on their performance. read more

Same food as any other five guys. Great quality and made to perfection. 3 stars taken off for not listening and the unnecessary wait. Pointless to say you are at their location, you have to come up and tell them, save yourself 20 minutes. I asked twice to have my fries put in separate bag. The employee right in front of me dumps the fries in the bag with all the burgers. One, I don't like to have all the burgers be in fries grease. Two, this was a order for some one else, clearly I needed that separate. Three, is how many stars you loose. Try listening to the customer next time, COVID is not an excuse for not listening. read more

Brand new location. There are going to be growing pains while the team gets on board and figures out whats going on. The day I came in they're doing great. I saw pick up orders come in and be handed out instantly as soon as the guy asked for it. I was the second person in line and my order was done in about 10 minutes or so. Totally within reason. read more

Five Guys - Brand new 5 guys is open! - Burgers Near Me - Vancouver, Washington

They took way to long on my order, also the fries were burnt and not good food in general...chick fila would've been a better option but it was Sunday. read more

Food was cold was delivered late took over an hour and a half. I don't recommend this five guys to anyone. Seems like these guys have a pattern of not caring about that minimum wage. read more

Slowest 5 Guys I have ever encountered. 27 minutes from order to pick up. Go to the other locations

Did an online order and asked for it as soon as I came in. I waited for 25 minutes asking twice for it. The third time I had to speak to someone else and turned out my order was left on the shelf to get cold over the last 25 minutes. Terrible pickup service and terrible handling of orders. It's a chaotic mess. Never coming back to 5 guys. read more

Pretty bad service, starting with David, the dwarf of a Manager who actually has the nerve to tell a customer "Hold your horses". Great service, especially when I had curbside service, had to come in AND wait for fries from the slowest kid ever while burgers get coooold. Yes, I love the Customer service, NOT. While the food may be good, customer service will cost this franchise in the long run. Also, one has to ask why this place has the same bad ratings on the same subject....Yet, they dp nothing to fix it. I guess the Customer does not count. Just $$$$ read more

Manager at this location is an absolute jerk! Orders are never ready on time! They tell you what time it will be ready, but you will have 20 minutes to wait when you get here anyway! read more

Food is great and we love this place! It's a go to for everyone so don't change anything but cook the burgers a lil more

I have used this Five Guys twice now and have been disappointed both times! The first time, I went and picked it up the second time I had it delivered. One of Five Guys selling points(as stated by the CEO himself) is the amount of fries they put in the bag; especially when you pay $6 for a large. The order I had delivered had three extra fries at the bottom of the bag. Usually the bag is filled with fries. I also noticed that the burger patties are now smaller than the bun, by a good 3/4 of an inch. I really like 5 guys and was excited about a location being added near me, but this location is unfortunately subpar. read more

Went in on the evening of 5/6/23 with my son and boyfriend. Ordered 3 burgers & fries. Had a long wait, but we weren't upset because it was busy. Received our food and all 3 burgers were completely wrong and not what we ordered. I went to the counter and explained the issue to an employee. He called for a manager, Jacob, to come speak with me. He did not look me in the eyes, just asked me what was wrong. I was showing him on the receipt & comparing the burgers to explain the issues. He acknowledged them but it seemed like he was trying to make me accept them. I continued to explain the issues and he very rudely replied "Fine, we'll remake the whole order". He then snatched the receipt away and turned away from me, walking away angrily. I went back to my seat to discuss the situation with my family and then returned to the counter. I asked for a refund, and explained that what had just occurred was extremely rude. I was refunded for the 3 burgers. I see that a lot of complaints are listed online regarding this specific employee. He is not meant to be in customer service or represent a team, let alone a company. read more

$31.29 for 2 burgers, 2 sodas, and a fry is too much. They had one very dirty table that we had to get paper towels from the bathroom to wipe off. This was our first, and last visit. read more

Five Guys - $31.29 for 2 burgers, 2 drinks. and a fry..too much..we won't be back - Burgers Near Me - Vancouver, Washington

Worst customer service experience. I ordered a simple double burger and the guy, his name is Jacob B at the register was acting like I asked him to make me a burger from Africa or something. I get if it I came in a minute before closing but I came a hour before and I was the only one here so I know they weren't busy and they had 3 people on staff. Obviously he was just very lazy or maybe just stupid. If I could give it zero stars... I would. read more

Ordered little hamburger and little cheeseburger with fries. Shocked that there were no toppings or sauce - just bun, meat, cheese. Hadn't been there before and didn't realize you have to tell them how to make it. The cashier didn't ask what I wanted on it. Dry and expensive and tasteless. read more

Their milkshakes not bad pretty tasty. Fries were good but not as "cool" as it was made out to be. Hamburger also not bad i ate it all. Pricey place. Kind folks though read more

Horrible service. Only one in the store at 7 pm on Wednesday January 4th and no one would take my order. Waited around for 5-10 mins and kept being told we'll get to you. I won't ever eat here again, thanks. read more

Ordered pick up and even received my food early. Customer service was good for the spot being brand new.

horrible. you wait for an incredibly long time for your order. the cashier gives nothing but rude attitude and rolls her eyes... when asking a question she would not be willing to answer. after dining in I came home and was throwing up all of the rest of the day. I'm pretty sure I now have food poisoning Even though I ate a small amount. My order was simply small cajun fries and some of their peanuts. please don't come here it's not worth it. It's also really dirty inside and the girls working the shift just really mean giving attitude for no reason.. :/ ( I'm required to give a star rating but I would not like to have given one at all ) read more

Eat here if you don't value your time. Placed an online order to save time, waited 30 minutes past the time it was supposed to be ready. And no I did not order fries or shakes which are made when you arrive. Completely unacceptable. I've worked in the food industry and I never let this happen. As soon as a customer arrived and their order was overdue I would make it immediately. Listen to the yelp ratings here, go somewhere else! read more

Second time doing a over the phone order.... they messed up the order so bad I didn't even get half the toppings I asked for... we will drive to the hazel dell one from now on. read more

When they tell you 5-8 minutes they really mean 20+. The restaurant was trashed and smelled awful. Probably time to clean the floor drains. read more

Usually have great experiences at five guys, food is always fresh and top notch, but this location sucked in all aspects. My burger was a good 4/10, the buns seemed old. The place wasn't the cleanest, especially the bathrooms, they were gross. And the employees seemed to be too busy joking around to see me waiting to ask for a straw because they ran out by the drink station. read more

Food was terrible, buns were mushy, veggie sandwich was awful, the pop was flat and was over priced. Eat next door at chick fillet's

This is the worst Five Guys I've ever been to. The manager is verbally abusive towards his employees, especially the young ones who were clearly too afraid to stand up for themselves. He has a rep around these parts for not giving minors in his staff a break for their full 8 hour shift. I wouldn't be surprised if this franchise was finally hit with a lawsuit . Disgusting read more

Waiting for 26 minutes and counting for 1 burger and fries... love the food from 5 guys, but holy crap, NO ONE is running this kitchen and it shows, no one is talking to each other, orders are coming out out of order everyone back there milling around like they don't know what to do next...if they plan to last in this new spot, they need to get their management skills on track read more

Nice people but waited 20 minutes for an online order I placed 3 hours before. I get it was busy but there were 10 people working. Bold strategy but pay more for less people and increase output. read more

I went here the other day with my friend and when we first got there, we ordered 2 large frys and we had to wait 5 minutes just for the guy to charge us and he ended up not even getting our order right , then we waited for our order and then ended up taking at least 30 minutes just for 1 large fry ‍ they didn't even give us our receipt for our order number so we had to go up to the counter and tell them that we ordered but didn't get our receipt, we waited all that just for 1 large frys, don't recommend coming here for small orders read more

I wanted to give the place a 5 star but the manager with gauges and dark hair has a bad attitude! Darn