Fantastic experience all around, Blair and Darwin made the whole process simple and easy. Highly…read morerecommend Rogers Toyota for all things from buying to selling, as I have done both with them.

I had the best experience at Rogers Toyota in Hermiston. Dexter was very attentive and an excellent…read morecommunicator. I was able to negotiate a great deal on a RAV4 in just a few hours with Dexter and Shawn. Additionally they treated me like a valued customer even though this was my first purchase with them. I don't have enough kind words to share and they just made me a customer for life. Thank you!!!

Overall, best car buying experience! I will definitely purchase again. Paul the sales manager is…read moreamazing honest, upfront, and made the deal worth the drive. I drove 200 miles and everything was exactly as described. Chuck, the salesman was knowledgeable, friendly, and professional all around A+ experience.

I am writing to formally request that your dealership accept responsibility for the most recent…read morerepair required on my truck and reimburse me for the $95 towing charge. Based on the condition in which my truck was previously returned to me, the repeated discovery of missing and improperly secured fasteners, and the circumstances surrounding this latest failure, I believe this damage is directly related to work previously performed by your service department. History of the Repair I originally brought my truck to your dealership for warranty service because your location was the closest authorized Ram service department. My complaint was a rattle/grinding noise. I was initially told that the truck needed a flex plate and torque converter and was assigned a service advisor named Christen. Initially, Christen provided updates every few weeks. Over time, however, communication became increasingly difficult. Your dealership ultimately kept my truck for approximately six months, while additional problems and repairs continued to be identified. At one point, Christen told me that the truck needed a new engine but that Ram would not cover it, essentially telling me that I would have to accept the outcome. There was also approximately a two-month period during which I could barely get any communication from Christen. I was not calling excessively or demanding daily updates. I simply expected a reasonable update every few weeks, even if there had been no progress. After approximately six months, and after I began calling regularly trying to get information, I was finally told that I could pick up my truck. What I found after getting it home was unacceptable. The truck had: - A coolant leak; - A turbocharger connection/clamp that had not been properly reinstalled; - Numerous oil-pan bolts missing; - Loose or missing fasteners around the fan shroud; and - The same rattle for which I had originally brought the truck to your dealership. I had to return the truck to your dealership twice because I continued discovering problems with the work that had been performed. During those subsequent visits, I was told that Christen had been terminated following similar complaints and that the dealership would "make it right" because of my experience. On my last visit regarding the turbo connection that had been left improperly installed, I also asked about the continuing rattle. I was told words to the effect of, "Yeah, those trucks do that. They will probably come out with a recall eventually." I immediately drove the truck to the Ram dealership in Walla Walla. Their response was very different. They told me that the noise was not normal, identified the area around the motor mount as the source, and offered to schedule the truck for further diagnosis. When I later inspected the area myself, I discovered a rock lodged between the motor mount and the frame. I removed the rock, and the rattle disappeared completely. In other words, my truck spent approximately six months at your dealership, underwent extensive repair work, and was returned to me with multiple loose or missing fasteners, an improperly connected turbocharger, a coolant leak, and the original complaint unresolved. Current Brake-System Failure That history is particularly important because of what has now happened. While I was recently in Hermiston, my truck suffered a serious brake-system failure with my wife and three-year-old child in the vehicle. When I inspected the truck, I discovered that the brake master-cylinder/booster assembly was no longer properly secured. The upper mounting stud/bolt was broken, while the lower mounting point was missing its retaining nut. I contacted my mechanic and described what I found. I was advised that an improperly installed or insufficiently torqued mounting nut could loosen over time, allowing movement in the assembly and placing excessive stress on the remaining mounting point until it failed. I understand that a complete technical determination may require inspection. However, this failure is extremely concerning given the documented pattern I experienced immediately after your dealership's work: missing bolts, missing nuts, loose fasteners, and components that had not been properly reinstalled. This is not an isolated cosmetic issue. It involved my braking system and created a potentially catastrophic safety hazard for me and my family. I am now being told that the master cylinder and/or related components require replacement. Formal Demand I am requesting that your dealership: 1. Pay the full reasonable cost necessary to repair the brake/master-cylinder mounting failure and any resulting damage; 2. Reimburse my $95 towing expense; 3. Confirm in writing that these costs will be covered; and 4. Preserve any parts removed from the vehicle, including the master cylinder, booster or mounting assembly, broken stud(s), nuts, bolts, brackets, and related hardware, so that they may be independently inspected if

Let's just say I went through a lot at another dealership. Called Rogers Toyota and had Chris…read morehelping me out, immediately got back to me less then 5min made a deal and honored it unlike the last dealership. Made everything smooth taught me a lot about the new Tundra I picked up. Just overall amazing experience with everyone at this dealership especially Chris he's the goat!

They have never disappointed me when I go there. They listen if I have any problems and take care…read moreof it. Nick helped us with a problem from another Toyota dealership that wasn't any help. Hermiston Toyota always goes up and beyond in customer service

They delivered! We…read moreknew what we wanted, they had it and made us a good deal on a new vehicle on the same day we walked on their lot. Much thanks!

If I could give Sherrell Chevrolet zero stars, I would. My care has been in their service…read moredepartment since June, and this is not the first time a repair here has taken over a month. The delays are bad enough, but the lack of communication has made the entire experience unacceptable. I had repeatedly called and emailed asking for basic updates, while including both the service manager Aaron and the general manager Tyler, and still struggled to receive clear or timely answers. During this repair, I was initially expected to pay for labor and alignment, and then an additional problem occurred while the vehicle was being serviced that they said was their own fault. Since then, I have received shifting timelines, and explanations involving warranty approval, ordered parts, shipping delays, and now a part that apparently never arrived at Hyundai. I was only given the Fed-Ex tracking information today and was told it may arrive Wednesday, or that an employee might be sent to Tri-cities to retrieve it. After more than six weeks without my vehicle, "maybe Wednesday", is not an acceptable completion date. I have also repeatedly requested copies of documents bearing my signature, detailed invoices, complete cost breakdowns, and the communications between Sherrell and my warranty company. Those requests have still not been fully addressed. Several of those cost explanations I received clearly did not add up, and I should not have to repeatedly chase a dealership for records and information concerning my own vehicle. Throughout this time, I have continued paying my car payment and insurance while being left without a vehicle, I depend on for work, school, and daily transportation. This experience has involved excessive delays, poor accountability, inconsistent information, and an alarming lack of urgency. I purchased my vehicle here and continued using this dealership because of my warranty, but based on how I have been treated, I cannot recommend Sherrel Chevrolet to anyone.

I took our truck in to get an issue with dying while idling fixed. Several thousand dollars later…read morethe problem was NOT fixed. They kept "test driving" our vehicle even though we tracked miles, it was not driven as much as they said. We took the truck to a shop down the road, about twenty minutes they found the problem and day later it was fixed and running great. Epic fail for a dealership that cant seem to fix any of the cars they sell. They even broke our radiator in the process of trying to fix some "bare wires" on a throttle body that was also recently replaced, they did replace it at no cost to us obviously.

Purchased a vehicle from them. Being out of State, the transaction and delivery were great. But,…read morethe after care from the dealer is horrible. I asked them to have the delivery driver bring all the title docs with him, they didn't. The Oregon temp is going to expire and still no docs, and all I get is the run around from the dealer. At the least, they could have overnight the docs. Now I run the risk of getting a ticket for the expired temp. I will take the salesman to small claims court to recover the cost if I receive tickets. Out of state buyers beware.

They are amazing people.. they always attend you even if you just walk in.. while my car was…read moregetting done I was waiting in the lounge that was so clean n comfortable to be in., Overall good experience

I wish giving less than one star was an option…read more GM Juan Azuna does not honor what he tells you when selling you a vehicle. He and his team wrote me an IOU which the purchase of my vehicle was contingent on and he did not fulfill it. He sold me a lemon that his service team knew needed repairs and hid those service orders from me. When I spent countless hours trying to call him and get this addressed, he accused me of cursing at him (which I never did) and refused to help me. He told me he had no legal liability, even though he agreed to make those repairs in an IOU. Pierre of Hermiston is the least professional auto facility I have ever delt with. DO NOT TRUST THEM. Because of them I will never purchase a Jeep again. If the owner of Pierre Jeep reads this review, please contact me. Krystal Collins. I asked Juan for your contact or a supervisors and he refused to share it. I am a first responder in fire and I am a volunteer for Search and Rescue. The difficulties I have had with the lemon Pierre Jeep sold me have affected my work.

This was the worst experience ever. I negotiated for a car online. Provided my own financing and…read morethey never would send documents. Lied about overnighting them then told me they can't. I had financing and a check on the 7th of July. I told them I needed to pick the car up Saturday or Sunday as I was traveling to pick it up. They kept promising documents. I kept supplying proof of financing and the I kept getting oh we are so busy we haven't gotten your documents out. I was very clear about that I had small window to pick up the car. It was going to be my daughter's first car. We were so excited. They didn't hit any deadline I stranger for my son or wife to pick up on the 13th or 14 th max the 15 the and they never went document an and then I was out of time. We had taken the day of work it was a 7 hour drive and they weren't going to have it ready. Even though we had comments payment they had confirmed the loan themselves. They never got it done. The sales man Ari lied through the whole process. I provided him everything he asked for and nothing ever happened. First is spoke to the sales manager then he was out it the next day and they couldn't help me. They were too busy selling cars to send out documents. They actually said that. My poor daughter was so excited only to have her hopes dashed. I offered to put a large deposit even for the whole car amount on a credit card until they got the credit card. If I could give the review a zero I would have. My wife and I are both banking executives and have never seen anything as bad as this and we have dealt with dealerships for years. Next I will post all the communication lies from the dealership.

The reviews here are fake and false - Beware. I submitted an email and online inquiry on a vehicle…read morelast night. I never got a call or email back the next morning. I called and they said they didn't get my inquiries. I then was handed off to another representative. He had issues getting my VIN information said he'd text. Never texted. I then called twice and no answer. Imagine having problems with a vehicle post purchase or not getting your tags?? These guys are totally unorganized and unreliable. Would not do business with them

We arrived last Sunday afternoon to "look" at a few vehicles listed in the Nickel. It was very hot…read moreoutside and as we went inside Scott offered each of us an ice cold bottled water. We then took two test drives and I knew I'd found my car. I was hesitant only because it was more than I wanted to spend. Scott offered to see what he could do and we all went inside. I wasn't confident they would work with "someone like me - with some credit issues". I mean this was obviously a reputable dealership. Since Scott had another appointment that came in, I was handed over to Jamie's very capable hands. Both salesmen were gentlemen. They treated me with respect and they were genuinely interested in making the deal work within my budget and making me a happy customer. I had never had that experience before with a dealership. NEVER. I would recommend this dealership and those two salesmen to anyone. You will be treated well and they will do their best to work within your means and situation.

I was trying to purchase a vehicle at there advertised price it did not have recommended service…read morefor the mileage. They wouldn't perform the service to make the vehicle up to date even though I said I would still pay their price if they serviced the vehicle up to date and it would have cost them maybe a couple hundred in parts...