They have never disappointed me when I go there. They listen if I have any problems and take care…read moreof it. Nick helped us with a problem from another Toyota dealership that wasn't any help. Hermiston Toyota always goes up and beyond in customer service

Let's just say I went through a lot at another dealership. Called Rogers Toyota and had Chris…read morehelping me out, immediately got back to me less then 5min made a deal and honored it unlike the last dealership. Made everything smooth taught me a lot about the new Tundra I picked up. Just overall amazing experience with everyone at this dealership especially Chris he's the goat!

Overall, best car buying experience! I will definitely purchase again. Paul the sales manager is…read moreamazing honest, upfront, and made the deal worth the drive. I drove 200 miles and everything was exactly as described. Chuck, the salesman was knowledgeable, friendly, and professional all around A+ experience.

I am writing to formally request that your dealership accept responsibility for the most recent…read morerepair required on my truck and reimburse me for the $95 towing charge. Based on the condition in which my truck was previously returned to me, the repeated discovery of missing and improperly secured fasteners, and the circumstances surrounding this latest failure, I believe this damage is directly related to work previously performed by your service department. History of the Repair I originally brought my truck to your dealership for warranty service because your location was the closest authorized Ram service department. My complaint was a rattle/grinding noise. I was initially told that the truck needed a flex plate and torque converter and was assigned a service advisor named Christen. Initially, Christen provided updates every few weeks. Over time, however, communication became increasingly difficult. Your dealership ultimately kept my truck for approximately six months, while additional problems and repairs continued to be identified. At one point, Christen told me that the truck needed a new engine but that Ram would not cover it, essentially telling me that I would have to accept the outcome. There was also approximately a two-month period during which I could barely get any communication from Christen. I was not calling excessively or demanding daily updates. I simply expected a reasonable update every few weeks, even if there had been no progress. After approximately six months, and after I began calling regularly trying to get information, I was finally told that I could pick up my truck. What I found after getting it home was unacceptable. The truck had: - A coolant leak; - A turbocharger connection/clamp that had not been properly reinstalled; - Numerous oil-pan bolts missing; - Loose or missing fasteners around the fan shroud; and - The same rattle for which I had originally brought the truck to your dealership. I had to return the truck to your dealership twice because I continued discovering problems with the work that had been performed. During those subsequent visits, I was told that Christen had been terminated following similar complaints and that the dealership would "make it right" because of my experience. On my last visit regarding the turbo connection that had been left improperly installed, I also asked about the continuing rattle. I was told words to the effect of, "Yeah, those trucks do that. They will probably come out with a recall eventually." I immediately drove the truck to the Ram dealership in Walla Walla. Their response was very different. They told me that the noise was not normal, identified the area around the motor mount as the source, and offered to schedule the truck for further diagnosis. When I later inspected the area myself, I discovered a rock lodged between the motor mount and the frame. I removed the rock, and the rattle disappeared completely. In other words, my truck spent approximately six months at your dealership, underwent extensive repair work, and was returned to me with multiple loose or missing fasteners, an improperly connected turbocharger, a coolant leak, and the original complaint unresolved. Current Brake-System Failure That history is particularly important because of what has now happened. While I was recently in Hermiston, my truck suffered a serious brake-system failure with my wife and three-year-old child in the vehicle. When I inspected the truck, I discovered that the brake master-cylinder/booster assembly was no longer properly secured. The upper mounting stud/bolt was broken, while the lower mounting point was missing its retaining nut. I contacted my mechanic and described what I found. I was advised that an improperly installed or insufficiently torqued mounting nut could loosen over time, allowing movement in the assembly and placing excessive stress on the remaining mounting point until it failed. I understand that a complete technical determination may require inspection. However, this failure is extremely concerning given the documented pattern I experienced immediately after your dealership's work: missing bolts, missing nuts, loose fasteners, and components that had not been properly reinstalled. This is not an isolated cosmetic issue. It involved my braking system and created a potentially catastrophic safety hazard for me and my family. I am now being told that the master cylinder and/or related components require replacement. Formal Demand I am requesting that your dealership: 1. Pay the full reasonable cost necessary to repair the brake/master-cylinder mounting failure and any resulting damage; 2. Reimburse my $95 towing expense; 3. Confirm in writing that these costs will be covered; and 4. Preserve any parts removed from the vehicle, including the master cylinder, booster or mounting assembly, broken stud(s), nuts, bolts, brackets, and related hardware, so that they may be independently inspected if

Fantastic experience all around, Blair and Darwin made the whole process simple and easy. Highly…read morerecommend Rogers Toyota for all things from buying to selling, as I have done both with them.

I had the best experience at Rogers Toyota in Hermiston. Dexter was very attentive and an excellent…read morecommunicator. I was able to negotiate a great deal on a RAV4 in just a few hours with Dexter and Shawn. Additionally they treated me like a valued customer even though this was my first purchase with them. I don't have enough kind words to share and they just made me a customer for life. Thank you!!!

We have needed numerous visits to this business, to have rock chips repaired over the years, living…read morein Eastern Oregon. We have always enjoyed good efficient & friendly service from this business ............we will continue to enjoy their service when needed in the future.

Work experience not impressed with training techniques. Needs to be more training and one on one…read more Laid off with no explanation. Not professional. Had a window done also. Window leaks and took back to be fixed. Said its nothing they can do. Scratched hood and molding not attached the way it was when took car in the begining. Wouldn't never recommend anyone here.

My car broke down while heading to Colorado and Chevrolet dealership couldn't check it out for a…read moreweek out so Cascade took in my car looked at it first thing in morning let me know what was wrong with it and because of low mileage told be it would be best to take it to dealership. They took me and my 3 boys to the local hotel and made sure tow man had everything he needed when towing again to dealership....they did all this for me and did not even charge me because I was in such a horrible situation. All with a smile and sincerity. These people at this autoshop are so sweet and wonderful.....thank goodness there are still businesses like this out there. Thank you Cascade Auto Repair! My boys thank you you!

These guys are great! I had my AC Compressor replaced by them and in the process they accidentally…read morepunctured my radiator. I was driving to Seattle for the weekend and my car started overheating outside of Ellensburg. I left my car in ellensburg and they towed it back to Hermiston, repaired the problem and then towed my rental car back. Great service! I love that they really went above and beyond to take care of the customer.

I took my truck in to have cooling system flushed and new motorcraft antifreeze(provided by me)…read moreput in. I was hesitant to allow them to do the work after finding out that they use tap water instead of distilled or better yet de-ionized water(automobile industry recommended). The problem with tap water is it will induce corrosion throughout the entire engine cooling system. I wasted $200 bucks between labor and antifreeze. I will now go to Tri-cities to a business that will drain/flush and replace antifreeze with distilled water(2 weeks after Autokool did their inferior work) another couple hundred bucks but peace of mind. Also the person that was bothered to get away from his newspaper to work on my truck, used a worm screw clamp where the reusable clamp that applies equal pressure to the hose had been(charged me for the inferior clamp he put on) either he's not smart enough to remove the new style clamps and reuse or? Anyway he completed his hack job in about 40 minutes and got right back to his newspaper. Must of been a good article because he couldn't be unconvinced to discuss the work he performed. Long story short: I WON'T GO BACK auto-UN-kool!

These guys did good work for me. I was on the road from Portland when my radiator sprung a leak…read more After I got towed to this place, they fixed me up with a new radiator near the end of the day and got me back on the road in about an hour. While I was waiting, I had a great conversation with the owner about the town and everything. He was obviously super-connected to everything going on there. Oh, and he recommended the Farmer's Kitchen to me, which was AMAZING!

24hr On the Spot Road Service is great. Alex took our service call and was fast and definitely went…read moreabove and beyond to help us out with replacing several tires for us and help us back on the road. The price is fair especially considering how fast he arrived and other shops around didn't have any techs available. Highly recommend them!

Broke down on the side of the road in Pendleton, OR at 2am due to truck losing every bit of it's…read morecoolant. Called these guys and they said they were about an hour away. When the mechanic got there, he spotted the problem right away and got us fixed and back on the road again. He was knowledgeable and very professional. Thank you for getting us on the road again.

Honestly we find few mechanics as straightforward and honest. He is easy to talk with & takes the…read moretime to explain the issues to my husband and I. The price is fair & reasonable. Glad to see them here in Hermiston!

Cody is amazing, friendly and personable. He is helping us diagnose a vehicle we just bought from a…read morelocal dealer. He is honest which I respect. Highly recommend.