What, I'm reviewing a bank? A bank's a bank, right? Not when it comes to ESL. When I first became…read morean ESL member it was back in the day when you had to have a tangential connection to a Kodak employee. So, thanks to my wife's brother-in-law I was in, with the rest of my family soon to follow. It was a pleasant change from the corporate banking world... gone were the onerous fees that followed us whenever our balance dipped below a certain level (which DOES happen occasionally!). Over the years we've used ESL's services for a wide variety of financial products and have found ESL to be excellent financial partners. This branch is no exception... fast friendly service and professional demeanor with every encounter. Unlike some other banks (ahem, Key Bank), the managers of ESL do NOT ask if we want a home equity loan every time we see them. We appreciate that! Oh... and you don't have to have a Kodak connection anymore!

And credit debit card...My account was hacked and, as it says on the fraud page, I reported it…read moreimmediately. I felt like I had done something wrong by the girl at the Fairport bank on Saturday. She scolded me and said it's 'Who do I work with? I work with an amazing co-host.' She blamed me, indicating that it was my fault, calling me a 'dumb old man.' I immediately walked out of the bank, checked on my dog, and came back in, and she was still berating me. She was talking to the bank manager, I believe, and then I said I have to go, I can't take this anymore from you. On Monday I called to report the fraud, and they made me feel terrible. I began to cry, telling them I don't have a lot of money monthly, and the money was stolen from me; they knew it, but they laughed. They laughed as I cried. I hung up, but fortunately, I had recorded the call. So this is all going to my lawyer, and we'll see how it goes. ESL, thanks.

Genesee Co Op has friendly staff, but their lack of any assistance after business hours or on…read moreweekends is infuriating. Their online app does not work, and even after addressing these issues with them, there is little they can do

Wonderful staff and services! The staff is so diverse and friendly while maintaining excellent…read morecustomer service. My wife and I have been loyal members for years and plan on continuing to only bank here!

Super friendly staff. Helped me open a NY checking account super fast. Money? They have so much…read morethey will let you borrow some. And it's a local bank. They've got "Finger Lakes" right there in the name! What more do ya want!?!?

awesome local bank. tellers are always prompt and courteous. can genuinely tell that they care…read moreabout providing good customer service rather than just going through the motions. investment services, mortgages and auto loans.

Sears, ESL, If you need appliance repairs, stay far, far away from these thieves. My 74 year old,…read moreone arm Vietnam Vet father has been taken to the cleaners by these folks. He placed a service call to them on 10/7 because the freezer on his Kenmore side by side quit working. They came out on 10/25 and diagnosed that the thermostat in the freezer went bad. He paid $599.31 to have it replaced. A day later he noticed water all over the floor. He opened the freezer and everything in it had thawed out. He called back on 10/26 and informed them of the issue. The earliest they could get a tech out was middle of November. Approaching that appointment they called and informed him they had to reschedule until 11/24. Tech came out on 11/24 and advised the wrong thermostat was installed. Had to order him another one. Would be back on 12/8. My father then receives a bill for $474 for services on 11/24. No phone number for a billing department. Only an email. An email is sent to the billing department on 12/1 asking why he was billed when he already paid for services and they put the wrong part in. On 12/7, tech by the name of Mike calls and says he needs payment up front. Not sure why they would need payment. My father told him to just come out. Mike showed up with an attitude, opened the freezer and says what the hell is the problem? My dad explains every that has happened. Tech Mike says, the freezer is running, so is the fridge. Thermostat is not your problem. Tech Mike refuses to look at it without payment. Tried to take the part my father already paid for. My dad tells him to leave the part. Tech Mike slams it on the counter demands payment again. My father refuses. Tech Mike leaves. Another bill comes through for $576 for services on 12/8. My father is so upset and on the verge of a heart attack because all he gets is people talking in circles. I attempt to call. Calls are disconnected, multiple numbers on the internet are no longer in service. After 23 different numbers I finally get Frances from India on the phone. He reviews the order and says, I see he paid $599 on 10/25. That is correct. He has an outstanding balance of $1050. I ask for what. I am told for services. I remind him that those services were not necessary if they properly repaired it to begin with. This is on them, not on my father. He opts to reschedule another tech. I told him that's fine, but I want to know about the bills, why they are being billed and better not bill for the next service. Frances then tells me balance is $1600. I said wait, you told me it was something else, how is it more. He has to pay for 10/25 service. I remind him that he verified at the beginning her had paid that in full. He now says it wasn't in full, there was a balance of $29.00. Framces says that i need to get a copy of my fathers credit card statement and provide proof of payment. I demand to speak to someone in billing. Frances says he can provide and email. I refuse. They never responded to the 12/1 email. I tell him again I want a phone number for the billing department. Frances says billing department does not have a phone number. Only an email. I ask to speak to a supervisor. He refuses. We will be contacting the state attorney's General office and news. If we have to, will be filing suit and Sears and their CEO for deceptive practices.

I was familiar with Fidelity Investments from my hometown of Boston and decided to use them for…read moreretirement savings. The representatives are very professional, friendly, and thorough, listening to the needs and goals of their clients, along with providing thorough service.

This Fidelity office was non-responsive. I received a sizable (by my standards) inheritance. A CPA…read morefriend highly recommended Fidelity and a few of their index funds as an investment portfolio. The nearest Fidelity office is in Rochester, NY, 1.5 hours from my home. I debated whether to fund the account in person, by phone and EFT or on line. I called three times to speak with a rep who was supposed to call me back but never did. Guess Fidelity does not want my money.

In violation of do not call rules, called me twice and used a name that only shows up on spam calls…read morein the message left twice. Will be seeking legal action for using dark web sources and calling in violation of do not call rules. I have never, and will never be involved with these people. Despicable behavior that suggest they deserve to go out of business. Also reported to the do not call registry and have listed them as spam at Apple and T-Mobile.

Stat away! I made the mistake of putting all my eggs in one basket. I was doing quite well on my…read moreown investment portfolio until...Brighton Securities. They pointed me in the direction of financial ruin. BS used intimidation and scare tactics insisting I sell all my investments, or I'll lose my money without purchasing dividend paying options. And like a fool, I entrusted them with my $$. All while utterly ignoring my gut! Normally I'm not one to be steamrolled or bamboozled. I will never financially recover from that wreck-less decision. I would be a much wealthier person for it. In hindsight knowing what I do now, I should've ran for the hills. Shame on me. I'd be a much more financially solvent person today poised for 2025 retirement. Too bad. So sad.

The owner is first class and easy to talk too. I would give 6 stars if I could. But I can't so 5…read morestars it is. They deserve more though but bonus stars are not allowed. Go figure.

Angel is awesome! Call her today for a fast free quote on all you insurance needs. She saved me a…read morebunch of money on my auto insurance and I couldn't be happier! You've got nothing to lose and extra money to gain!!