Purchased my phones at a different Verizon location but had some sync issues that needed to be…read moreresolved. The Verizon representative in the store told me they could not help me because I had not purchased my phone from this particular store location. That was a bold face lie. The Verizon Wireless customer agreement clearly states that service is available at all Verizon store locations, even if you did not purchase your phone at that particular store. Either the employee only works on commissions selling phones or had not idea how to resolve a sync issue. If you want customer service go to a different store. A formal complaint has been submitted to the corporate office

Employees are very unprofessional, they would sell you a broken item, and lie to your face about…read moreit. And the younger Hispanic worker even tried to pick a fight! Already filed report to the corporate office. DO NOT BUY FROM HERE!

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

So you should know what to expect when getting a cellphone repair, and this was a simple process…read morefor me. I damaged my phone screen and didn't have time to get it done until today. I called my warranty service and they scheduled service with Asurion. I wasn't sure what to expect, but they scheduled it and I dropped it off at my scheduled time. At first they said I wouldn't get it fixed until the next day, but the repair tech came out and said my repair could be fixed the same day, and to come back before closing. I'm happy to report my phone was fixed fairly quickly (keep In mind it was only screen that needed replacing). Come here if you have electronics issues. Depending on the problem, it could be pricey but they will get up and running.

I brought my Apple phone 8+ to get a screen repair. It was done in 30 minutes. Very happy with the…read moreservice. Great location.

Was a wonderful experience, fast, professional, and the best price I could find! Maria was very…read morehelpful in making my little (Big) girl happy! Thank You so much for your service!

Brought our laptop in for a new keyboard because keys were sticking was told it take 3 to 4 days…read more First they somehow got the wrong keyboard from HP then it took over 12 days to get it back A few weeks after I got it back the headphone jack shorted out because they didn't reconnect it Brought it back in and they fixed it. 2 weeks later stated having intermittent audio problems Brought it back in again and was told a board went bad. The laptop is 2 years old there is no way a board went bad. They wanted an additional 50 dollars to fix it. Told them to put back together and I picked it up. They are a joke Would not recommend using thus company It's beyond me how they have so many good reviews on google

I really don't think they know what they're doing, they charged me $400 and didn't fix the problem…read moreand scraped my RAM.

I decided to stop by this location on Saturday afternoon after I had waited at least 30 minutes at…read morethe location closer to me, and I wish I had come in sooner. As soon as I entered the store, Cristian greeted me with a smile and asked how could help me. I told him I needed to upgrade my phone and he proceeded to walk thru the steps of getting that done since everything is now done on the T-Life app. I told him I'd have to have the phone expedited and he assured me that if I needed help setting it up when it arrived, that I could just stop in and he or anyone else would be able to help. He provided excellent customer service and I didn't feel rushed at all when he had some customers return to see him. The Universal Blvd location could take some notes as they wouldn't acknowledge whenever someone would walk in. I would drive a little further to receive good customer service.

KUDOS and thank you so much to Alex for providing supreme quality customer service at T-Mobile! He…read moreproperly greeted me at the door as I was coming in to claim my complimentary shopping bag during a T-Mobile Tuesday promotional! He treated me with respect and answered all my questions about upgrading my phone and was very open and honest. I appreciated everything Alex did for me!

I just noticed, that I was charged for calling 911 ... One…read moremorning I saw a lady lying in the street, I called 911... to my surprise I got charged.

Steven was an amazing person very helpful and understanding and he did very well great customer…read moreservice