Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

UNPROFESSIONAL. to begin the sales rep #....326 was extremely unprofessional you could not even…read moresee his eyes with the amount of braids in his face... and to top it off he was RUDE..... I expected more from a T-Mobile store....

please do not go to this store, this is a 3rd party store, The owner ( or manager Ricky) doesnt'…read morecare! his Manager give me (jonathan 941-264-6131 a 4 line service) promise me to have 4 new iphone 17. if i trade in my old iphone any thing 13 and higher, But she didnt' told me that the blue and sage green dont have in stock. it was friday oct 31, then saturday come. and monday come. Every day i have to deal with tmobile service to straight it out. Then wednesday Nov6, i went in cancel. They didnt give me back my iphone 14, At the time of sale, No body mention regarding ( once you turn in your phone, you can't have it back, 2nd they charged you 70 for restocking fee, which is almost 10%. Even i haven't open the phone yet. people beware

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

From the owner: Switch today & enjoy America's largest 5G network.read more

Roberto is a phenomenal employee. He helped us with everything we needed and more. Any time we need…read morehelp with our phones or our phone plan we're coming back and asking for him. He knows the products and services very well. Someone should give him a raise!

Super slow. Horrible customer service. Purchasing 3 phones took over 3 hours. Then I had to return…read moreagain for another hour to rectify a problem that was created on the first visit

Dishonest sales people. Said there would be a $40 charge per phone. They charged me $60 per phone…read more Told me no upgrade fee. Verizon charged me $40 per line. They been doing this for many years.

Everyone was friendly and seemed to be helping customers. We were fortunate that Jeremy came to us…read moreright away to see what he could help us with. I told him the phone was "possessed". It kept hanging up on calls and would not let them reconnect. For the first minute or two we can't gear each other. When the phone was on the counter or nightstand, it would open a bunch of websites. Other weird things we happening, but the final straw was when it refused to connect to my car. Jeremy fixed everything and even came to the car to ensure it connected well. He was upbeat and a pleasure to work with! He was very sincere and showed he wanted to make sure we were happy before we left.

The one clerk they had was very unhelpful. My service for my prepaid account had been off for three…read moreweeks after I got a new phone and was unable to get it to work I called att and got a tech ticket and didn't hear anything back from them and then after I called three different tm.es they told me my sim card was too old to work with my service and I had to go to store to get a new sim card ok np so I still have no service after about three weeks not cool so I go to the store and they are not very helpful talked to me like I was an idiot and had to restore my service then couldn't put just the prepaid amount on the line but had to put 20 extra dollars towards the next months service after all wa said and done I ended up paying almost double what my bill usually is every month since 2016 was not very happy to say the least and still didn't even offer to refund me the three weeks of service I lost because the sim card was out dated totally not my fault but don't really have a choice is basically what the person ag the att store said

Rozay was caring and passionate. Service was great. Love their attitude! I will come back.read more

This man is absolutely incredible! In addition to being…read moremobile, he is also quick! Last night, my screen went completely blank, and I was at a loss for what to do. I was shocked when Cellupart, whom I found on Google, came to my place of employment and fixed my phone in 15 to 20 minutes. He also fixed the charging port on my iPhone 13 Pro max, which I've owned for years. I'm very grateful that I found him because other companies quoted 2x times more $$

Terrible service! Grease fingers left his print on the inside of the glass he replaces & over…read morecharged me to never answer back to fix it.

Unless you speak Spanish or Portuguese do not go there. "No habla ingles." DO BETTER AT&Tread more

No help or willingness to help whatsoever. Tried to buy a new phone but am not a principal on my…read morewife's account...what? Went home talked to wife who gave me her SS# (said that was all it took for the kids to make the very same change). Went back in, sorry she has to personally do it. Offered to call her or have them call her on her At&T number, which they know, no dice. I only wanted to upgrade an old phone to our account which will undoubtedly cost us something but it will have to wait for wife to get back from a trip and I'll make my third visit to a damn At&T store ( not this one). As bad as buying a new car.