Hubby's birthday weekend and he got us a suite to celebrate. He was quickly greeted and checked in…read more There was plenty of parking and the lot was lit up well. The hallway and stairs have extra padding to reduce hallway noise. We didn't hear any doors opening or closing either. We saw teenagers in the lobby and saw some in the hallway so we expected to hear them but we didn't when the door was closed. That was really nice! The room was large and spacious. It was very clean. There was a sink, fridge, and microwave that have been kept very clean. The couch and chair were clean as well. When we used the blue light, we didn't see any old stains at all! There was plenty of space to store our items and the tables and bathroom was clean. The bed was clean and comfortable. We will keep this hotel in mind for future visits.

I booked a reservation through hotels. com to stay at this hotel 2 months in advance and paid in…read moreover $1300.00. On May 14 we arrived at the hotel around 11pm, after having 3 flight delays. We were told our reservation had been canceled. A call was place to hotels.com our reservation was current and had not been canceled. The lady at the desk said she saw our name on the reservation list but they had no rooms available. I was traveling with 2 disable clients in wheelchairs and 7 year old. We had already spent 12 hours at the airport due to flight delays only to be told we needed to look for another place to stay. Not a lot of people have $1300.00 while on vacation to pay for a room that was already paid for in advance. Needless to say this established has poor customer service. I believe they may have sold my reservation to someone else. Also to look for hotel to accommodate 2 handicap individuals was difficult at midnight.

Tons of hair EVERYWHERE!! Long hairs, curly hairs, short hairs !! Super gross. Soon as I went to…read morethe bed, there were long hairs on top and inside the blanket. The breakfast was pretty much the same everyday which was something that was also unfortunate because there were limited basic options. Washer didn't fill up with enough water so my clothes were medium clean. The benefits of staying here was the kitchen and provided portable stove as well as 2 of the front desk staff which were very helpful. Other than that, the experience was just ok

Needed a place to stay and found a gem! This was a bright spot on the road after a day of travel…read more Tucked off the freeway and behind a few properties so it's quiet. Plenty of restaurants and gas stations nearby make this a fantastic find of a hotel. This is a new property with all the space, beds, kitchen needs you could ask for and more! The hotel staff was helpful and friendly. They serve a nice standard hot breakfast and had a swimming pool and fitness center.

The owner. Extremely rude. He goes out of his way to not accommodate your needs. Entire hotel…read moresmelled like smoke. Dirty pool.

We couldn't make to the hotel because of the ice storm. Susan the manger would not refund our money…read morenot even in an emergency situation that's pretty bad. I'll stay at hiltons they hav more comfortable beds

We checked in late and the next morning we woke up to bed bugs crawling on our pillow. Packed up…read moreour stuff and took it out to the lobby. We're told no other rooms available and had to wait for another room. After a few hours we're given another room and then the second room the air vent was so dirty and smelled like mold and mildew. Kept sneezing and coughing from it. So we slept with the air off so the room was hot. Have stayed here before and enjoyed stay but it has gone down hill. Will never be back.

Came in late and left early, but the room was good and the staff was friendly…read more Hubby said the breakfast was nicer than some other Fairfield's we have stayed in, so considering that a plus. We didn't have time to check out the fitness room, so can't speak to that.

(Whoever left my bill, left it in the hall on the floor with all my personal information. Could've…read morekept it if it couldn't go under the door.) Front desk staff is very warm & welcoming. Most affordable pricing in area and LQ has always been my go-to hotel brand. Microwave & Fridge in room. The only downsides are: They're still not doing the breakfast, the shower curtain needed replacing, and the furniture is old. The sofa in my room looked too disgusting to even touch and the bed felt like they placed a bunch of covers under the sheet to alleviate the "sinking" feeling. (Could be a quality thing because the LQ in LA had the same sorry bed.) I booked the room to lounge around and relax but the bed too uncomfortable to lay in all day. I'd book again though just not first option. I recognize my discomforts are probably a "chain" issue so I only took 1 star ;)

Staff really nice and friendly but not the cleanest found a decent amount of little bugs and…read morespiders in our room.

This hotel has incredibly shady business practices. I made a reservation in December for one night…read morein June as we are seeing a concert in town. The reservation was secured with ING credit card. On March 24, 2026, I randomly receive an email that my reservation has been canceled. I contact the hotel within minutes of receiving the email and after waiting on hold, the agents "colleagues" indicate that the deposit did not go through. The credit card asserts that it was never charged. I never received any communication about there being any issue or to resolve any problem. What is no surprise to anyone, the hotel could not reinstate the reservation, even though the exact same room is still available. Why is this no surprise? Because the room prices have gone up 20% since I made the reservation. If this is how Holiday Inn treats veterans, I'll never use their properties again and I've made a complaint to the Better Business Bureau. If you need security in your room reservations without predatory business practices, go somewhere else.

After check in I arrived on my floor and smelled a strong mildew odor. Seems it was coming from the…read morecarpets. I gave it a couple of hours, went back to express my concerns to female agent. While talking to her the General Manager, Max Parcells, came out of his office, was very hostile and abusive. At this point I am looking at the female agent, who was unconcerned. I kept my cool, though I have never been treated this way before. He even threaten to have us removed from the premises. I turned around, calmly walked out of the building, in fear of retaliation. I found another hotel across the street. I was visibly shaken and upset. I got a great rate and started earning points right away. Max refused any refund on my 5 nights, so I went to my bank and disputed the charge in order to get my money back. I will provide reviews on other sites hoping to help others avoid the treatment I received. In regards to Mr. Parcells' response, which was provided via another platform, I would like to stress that no threats were made by us. After this incident I researched reviews of this property and discovered many instances of similar treatment by Mr. Parcells towards customers from approximately the past three years. In many of the instances, the customers "went next door" to find alternate lodging. I also do not appreciate your threat regarding possible termination of my husband's IHG One Rewards account. This is exactly how you responded when I complained about the smell. Just for information, the $50 hold was NOT disputed. The dispute and reversal was for the original $368 which had already been charged to our account and which we were told would not be refunded, even though we were only there for approximately 3 hours.

This was an absolutely TERRIBLE experience. We came expecting a NICE hotel room, but we're greeted…read morewith absolute horror. First of all, there were ROACHES EVERYWHERE, from the second we walked in *bam, bam, bam* roach, roach, roach, on the ceiling, on the walls, on the furniture. We were completely mortified. The only REMOTELY clean space was the bed, and even then we were scared of finding roaches in the sheets. Second of all, there was BROKEN GLASS in the nightstand! This was NOT accounted for during servicing. ABSOLUTELY ATROCIOUS 0/10 NEVER COMING BACK.

We checked-in around midnight and the process was easy. Their setup is they have a window like…read moredrive thru where you have to tell them your info, they do not allow people immediately to go inside so you require to stay outside until they got your card then you will be asked to get in. We got our room, it was a superior king room. We were so tired and just want to relax, but as a habit we check everything from bed to toilet. The bed was a disaster, at first glance you will see that it was a good looking white then when you looked at it there's yellow stain from bed sheet to the pillow case. Then the towel in the toilet was a fighting color of white and stain. We went to the lobby and ask for new sheet but they offer a new room. The new room have a better sheet but the comforter have a small yellow stain and the refrigerator was not cleaned fully. And I would like to add the smell of the carpet in the hallway, I was glad that the room have a hard floor so it lessen the smell. It was a rough night that supposed to be just a rest it ends up with stress. We were supposed to stay for two nights but we left the day after our checked-in. Note that when you call to your (their) call center you do not have any option to get refund unless you talk to the lobbyist of the hotel. Internet was good - I think that's what I can just say good.

BUGS BUGS BUGS!! If i could rate zero i would. Literally stepped 2 feet into the room and before…read morethe door could even close - one was crawling around it. I shook it off to turn around to AN INFESTATION!!!!! They came out of the sinks, mirrors, floors, beds. I'm usually one to shrug off a little bug here and there but i could not contain my screams as i absolutely ran out of the room. How there were even so many cars in the parking lot and so many people in rooms was baffling. Guy up front was nice i suppose offering another "clean" room (would not take a chance) then a refund, though have yet to receive. He didn't seem too alarmed even though we were all pretty shook up about it. Disgusting. How is this place still open? Even the smell walking in and to the room was musty, smelt like cat piss and mold. Wish i could have got pictures of the AMOUNT OF BUGS in this room but it was so covered we could not be in there for a second longer. Tear this place down.

BEDBUGS!!! I moved 2 different rooms this evening and both rooms COVERED in bugs. I'm not…read moreexaggerating when I say covered like floor to ceiling. I have bites all over me for being in a room for 10 mins.

I'd give 0 stars if I could, a trip to the Walmart parking lot would be a better time, visited this…read morejoke on April 18th, girl working the check in window was sweet but that's where it ended. Rv spot was filthy and definitely NOT cleaned prior to our arrival, space full of leaf piles, ants all around the Picknick table, empty beer Carton, framing nail on concrete parking pad, coat hanger and other trash, called office they sent a kid with a blower who did a 50/50 job cleaning up. This was on Friday late afternoon, on Saturday we were expecting to have a great time with out 3 grandkids considering the resort fees they charge on top of the rv site fees. We did have some rain so they canceled everything outdoors! FOR THE WHOLE DAY!! did they open up more activities in doors? Nope! Would they refund resort fees? Nope! It was rather ironic that ALL the extra pay activities that were not included in the resort fees were still open! We were told they have an indoor pool...nope! All pools closed! We ended up going to the activities barn where like I said everything was an Extra charge except the tiny mini golf room which was packed since everything else was closed, no organization in there so it was basically a disaster with at least 10 kids on every hole! They had a bounce house indoor with a sign that says maximum height 48" my grandkids are 4-6-8 so they were playing on it, a grumpy old man (employee) runs off my 50lb grand daughter for being 2" too tall. No exceptions even with all the outdoor activities closed. "Kid friendly?" Spent about $80 extra for the kids to make slime and paint a figurine. Later we decided to try out the Pirate's Cove Arcade. " that should be fun for kids" nope! Walked in and purchased a players card... loaded it with $$$ noticed a sign that says " no refunds" then noticed we WERE THE ONLY CUSTOMERS! 7:50 pm on a Saturday night in an arcade at a so called establishment for kids and nobody here! We soon figured out why.....most of the games were broken or turned off we walked around for about 10 minutes, I asked the kid playing on his phone by the door why all the games were broken he just looked up from his phone and shook his head as to say " who knows" then went back to his phone. We left went back to the rv and prepared to leave for the next morning. So disappointing, we were hoping for a fun trip for our grandchildren and this place turned out to be a wast of time and money. All in all we spent close to $450 for 1 1/2 days and 2 night in this place. We travel in our RV all over the country and this has to be the worst I hesitate to say "resort" so let's just say outdated, unkept over priced and obviously unprepared for inclement weather parking lot. I would suggest driving right on past this place! Complete rip off....

DO NOT STAY at North Texas Jellystone. We stayed here for spring break sat-wed. I would say this…read morewas one of the worst vacations we have had. When we first arrive at 4pm we were told by the front gate attendant that our cabin wasn't ready and they didn't know why. Come and check back in an hour to see if it's ready. After I found out our friends cabin wasn't cleaned, I went to the front office I wanted to see what was going on and if they had and they said "we don't know why you were told that your cabin is clean and ready." That's when the communication between the staff started breaking down. We knew coming into this vacation our cabins heater was broken but to our understanding it had only been broken for a week. Come to find out from a maintenance man that was a lie and it had been broken for 3 months. When I asked the manager why wasn't I made aware of this when I booked this cabin 3 months ago because my friends and I would have booked other cabins! The manager had no answer for this. Our first cabin had black mold under the sink and around the bottom of the shower. There were ants in the bathroom and the water from the sinks and shower smelled like rotten eggs. There was no way we were going to use shower or wash our hands with that water. On night 2, the night manager finally moved us to a different cabin in the pirate ship. The newer cabin was clean but the ship was very loud from the interstate traffic and the 40mph winds. There wasn't very much for our kids to do and the property really needs to be cleaned up. There were lots of stray cats. It's just so unfortunate that we wasted our money staying here. After the first cabin and not being able to get our money back it was so hard to somewhat relax and enjoy our vacation.

They charge you $50 deposit immediately. They say they will return when you check out. When you do…read morethey say it might take 48 hours to return. Total scam. Never heard of a hotel deposit. Stay far awY!!

The front desk clerk said that I could use points to book the room since the app wouldn't allow me…read moreto book for that night because I got in so late. Turns out that was a lie and they charged my card instead. The noise from the partying was beyond loud and the weed smell was so strong I called the front desk and said I would be leaving instead of staying. Turns out the front desk guy who lied at being able to book with points didn't take any notes either so that's not surprising but now they refuse to issue a refund.