(Whoever left my bill, left it in the hall on the floor with all my personal information. Could've kept it if it couldn't go under the door.) Front desk staff is very warm & welcoming. Most affordable pricing in area and LQ has always been my go-to hotel brand. Microwave & Fridge in room. The only downsides are: They're still not doing the breakfast, the shower curtain needed replacing, and the furniture is old. The sofa in my room looked too disgusting to even touch and the bed felt like they placed a bunch of covers under the sheet to alleviate the "sinking" feeling. (Could be a quality thing because the LQ in LA had the same sorry bed.) I booked the room to lounge around and relax but the bed too uncomfortable to lay in all day. I'd book again though just not first option. I recognize my discomforts are probably a "chain" issue so I only took 1 star ;) read more

La Quinta by Wyndham Burleson - "Dirty" sofa chair - Hotels Near Me - Burleson, Texas

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Staff really nice and friendly but not the cleanest found a decent amount of little bugs and spiders in our room.

Top pick with dogs! We stayed in two La Quinta hotels on our cross country trip and this one was remodeled and very nice. Beautifully redone, staff were exceptional and very professional. The young woman at the front desk even called to see what time we were arriving to make sure everything was all set for our arrival. The room was much bigger and very clean and bright. The pool and hot tub were perfect after a long day of driving and right before bed. They were very accommodating to my two large dogs. They provided dog waste bags and receptacle and had large grass areas for them. The free Breakfast the next morning was delicious and they had so many options to choose from! Beautiful setting and everyone was great. Would highly recommend staying here with or without dogs! read more

La Quinta by Wyndham Burleson - Hotels Near Me - Burleson, Texas

My niece was scrambling to find a place to hold her wedding rehearsal dinner after she found out the day of rehearsal that she couldn't have it at her original location due to a staff member that had contracted Covid. I called and asked Vinny Patel at the front desk if they had a conference room that could be available within two hours and he did. He allowed us to come view the room, reserve it and then said they would have tables and chairs set up in time for us to decorate and set up food. We then dashed off to get some quick decorations and came back to set up. When the food was delivered, we discovered that we didn't have serving utensils, so Mr. Patel found some for us in their kitchen. He also said they would clean them once we finished our dinner. They had a beautiful flower arrangement in the lobby that they allowed us to use, as well. My niece and her fiancé had a wonderful rehearsal dinner as a result of the hotel's willingness to go above and beyond at such short notice. Great customer service and would highly recommend! read more

La Quinta by Wyndham Burleson - View of the conference room - Hotels Near Me - Burleson, Texas

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The room was very clean, and comfortable. Low water pressure and no hot water, warm at best. There was a lot of noises from floor above. Things did not get quite, until midnight. I know hotels have little control over guest behavior, but this was bad. read more

This is the 2nd visit to La Quinta in Burleson in 12 months, and it was one too many. I walked into the room and found a smelly, dirty man's sock on the floor next to all the paper bits. Clearly this room has not been thoroughly cleaned between guests in a LONG while. In the bathroom, I found a penny on the floor under the sink, brown specks that appear to be dirt (or termites/bugs) in the corner, and an extra, old toilet roll holder (the one holding toilet paper still in place) stuck to the dirty base of the toilet. There's some green, empty pod visible behind the television. I called the front desk before I left for work this morning, asking they make a note to thoroughly clean the room. Either the message wasn't conveyed or these people just don't care. Toilet roll holder, weird pod, and bits of paper remain. The sock was gone, but only because I'd tossed it in the trash. There's a possibility they don't own a vacuum, but whatever the reason, they don't deserve another chance. I'd reserved a room two weeks from now and I'll be cancelling it, even if I have to drive to Fort Worth to get a decent place. read more

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I'm a rewards member and huge fan of LQ. This location was less than average. The staff was amazing. However, The pet area was located inconveniently. The air conditioning didn't keep up with the 90° overnight temp. And the bed was lumpy and I had a horrible night's attempt at sleep. read more

La Quinta by Wyndham Burleson - Hotels Near Me - Burleson, Texas

Terrible experience. Power went out about 830 and the hotel personnel did not even care. She was more upset that she had to get off her personal phone call and call the fire department to rescue the guy stuck in the elevator. Did not even call the power company that there was no power. Had to sleep with no power and it was hot, had to cancel my business meetings today because I couldn't take a shower this morning or get prepared. The front desk laughed at me when I asked for a refund. This hotel has absolutely no concern for the health,safety or welfare of the guests. The fire department did rescue the guest not the employee (2 fire trucks and 7 firemen) We did ask for other accommodations but were told that La Quinta does not do refunds if we go somewhere else and that the power would be back on at 1am. read more

Affordable, safe, family friendly, great location. Free Continental breakfast, friendly workers, inviting, clean. I love it here! Tammy & Tiffany in front desk are so friendly & helped us with our million & one questions :) 5star service without breaking the bank, we loved it so much we came back read more

I also like another guest, left an item in the hotel room worth $200. I called the next day & spoke to the GM Daisha who was extremely rude & spoke over me. She refused to let me speak to someone else when I asked. She said we are a franchise & don't abide by the other La Quinta rules. I asked her to look in the room & she said she would ask housekeeping. I advised I left the item where housekeeping might not see it. I asked to please look again & she refused. She said she would speak to housekeeping & call me back. I knew exactly where I left my item in the window so the air conditioner could cool it off before I packed it. Daisha has NO BUSINESS BEING IN CUSTOMER SERVICE and especially not being the GENERAL MANAGER!! Would not recommend this hotel to anyone. The iron didn't work & 2 light bulbs were out in our room. The floor was dirty & smelled musky. Breakfast was supposed to end at 9:00 am. We got down there at 8:30. Nothing but cold bagels, yogurt & oatmeal were left. We asked if they could make more bacon, sausage & eggs as there were 7 other people ready to eat. We were told no even though breakfast ends at 9. **Just got a call back from Daisha saying they couldn't find my item. Then she began screaming at me it was my fault I left it there not theirs & to never call there again. So, if I knew exactly where I left my expensive item, then this means it was taken by housekeeping and not turned in. Items don't just disappear into thin air. Honestly-the owners need to fire this woman. I see why they keep getting complaints about her. She is going to end up running their dirty hotel into the ground. BEWARE-DON'T STAY HERE!!! **In response to the GM Daisha's reply-We both know you are lying!!!! This is not at all how you reacted or spoke to me. Once again, items don't disappear into thin air. I did report the light bulbs & iron. I was told someone would be up to bring a new iron and bring some light bulbs. It never happened. We borrowed the iron from my Mom who was staying in the next room. read more

I'm extremely disappointed with the customer service from this hotel. The general manager Daisha, another employee Rebecca were all extremely rude and dishonest when dealing with a mistake they made. They lost clothing of mine that they made seem like could be easily mailed back. Had I known the trouble I would have, I would have driven the extra hour and turned around to go pick them back up. I'm in the middle of relocating and needed these clothes for interviews and job hunting in my new place of residence and it's been 2 weeks and I cannot get them or their customer service escalation department to return my phone call now. I have given up hope and figured I won't be seeing my clothing again, and it wouldn't have been a big deal had it not been $150-$200 worth of clothing that I need for job interviewing/hunting. They act like it's an act of congress and takes a special person to be able to go check this "other lost and found closet." Then they say they are going to go check somewhere else and call me back, well they never have, I have had to call back every single time. Both Rebecca and the General manager Daisha need some customer service training on their tone, talking over customers, following through on their actions, and how to begin to even provide decent customer service. Especially with Daisha being the so called general manager, she was the rudest one to deal with. She kept laughing/giggling as she talked to me and I was clearly upset, then she laughed/giggled some more as she told me the clothes wouldn't fit in to the envelopes my husband self addressed and postage marked for them to send my clothes in. How would she know?? They don't even have my clothes?? I'm disappointed with La Quinta all together because customer service escalations was supposed to escalate this and call me back within 48 hours and now it's been 72 hours and still nothing. I will never stay at a La Quinta again. This has been my worst hotel experience ever, and I'm sad to say because my niece worked at a La Quinta and this isn't my first time staying at one but it'll sure be my last and everyone else I know if I can help it. Added 6/17/18: Well I just received a voicemail from a person at the La Quinta Hotel in Burleson, I'm assuming it was the general manager Daisha that I specifically did not want to speak to again. I could recognize her voice and she did not state her name on the message, so I'm pretty sure it was her. She said "we cannot recover your items, if you have any questions please call us back." I'm just done dealing with this, Not that there's anything more I can do anyway. And I'm sure they were "spitefully misplaced," aka destroyed or stolen because of all the phone calls, posts and messages I've been sending regarding their incompetence. I have never been treated so poorly by an establishment before and it's a shame that this is acceptable. So like I have asked previously, please take your business elsewhere. Never La Quinta again. The corporate customer service line, their official company Facebook page, the owner of this particular Burleson La Quinta, nobody has been of much help or follows up like they say they will. Marriott, Hyatt and Holiday Inn have always been amazing! read more

Visiting from Waterford NY for a few nights. The staff was friendly and accommodating and they let us sleep today after a thirty hour drive, nice quiet clean room at a greT price! read more

Thanks jenn b . For posting those pictures. Very interesting! I'm sure this will help La Quinta, Business. LMAO

ROACHES ...... I left literally 2 hours later . The guy working the front desk wasn't even phased he just grabbed my keys and then gave me the receipt paper. No apologies, no acknowledgment, nothing. read more

I'll start with the pros of this location: It was mostly clean and there weren't any bed bugs Cons: 1. The ceilings are EXTREMELY thin!! I was up til about 1 in the morning because the people above me felt the need to let their kid run around and high pitch scream the entire night. I called the front desk around 11pm and they said they would call them but it went on til about 1am. 2. I was kicked off the internet at about 10:30pm in the middle of a Netflix show and then couldn't find their network anymore after that 3. When I woke up the next morning, there was no electricity except for the wall switches. So no lamps were working so I could barely see to pack up my things. The elevator also didn't work. No one bothered to send a courtesy call or say anything about the electricity problem when I checked out. 4. Since the electricity was out there was not much to their "free" breakfast. read more

This is not your typical La Quinta. The location is good. The staff are great. The condition of the rooms, however, was much poorer than the quality usually seen at hotels by Wyndham. The first floor room smelled of mold. The carpets smelled of urine. The tub had very slow drainage and allowed for a short shower. The chairs and tables were very worn, stained and torn. Which leads to questions of actual cleanliness during the pandemic. Inadequate ownership and poor oversight by the La Quinta and Wyndham brand. Won't stay at this location location again. But the staff, they were GREAT. read more

Booked on Hotwire and walked in about 3 minutes later. Jocelyn at the front desk was THE MOST personable woman ever, and the 5 stars are definitely for her! Room was great, we stayed on the second floor with our dog. Pool is open but we didn't take advantage of that since it wasn't a planned trip. read more

This is probably the cleanest Fairfield Inn Marriott I've ever checked into. My room was very clean, an Absolute plus in my book. The staffs are 5 stars as well. Very friendly and welcoming. read more

Free breakfast only if you get up at the crack of dawn to eat it. Breakfast ends at 9 am. Forget vacation and a chance to sleep in if you stay here. I'm not saying hold it over until noon... But come on 9:30 or 10 is reasonable. Carpets need cleaning you can feel the dirt on your feet. read more

A lot of things can be expected from a La Quinta Inn but this one is filthy. Even the carpet is sticky. After walking barefoot on it, the soles of my feet got brown/black muck on them. I told people at the desk on 2 different occasions but nothing seemed to get done. It smelled. There were stains on the bedding. Maybe we stayed there on an off weekend... read more

We were in town for my sister's wedding. Her family and friends had a total of 9 rooms at this hotel. First I will say that all of the hotel staff was really nice except for 1 girl. Our first day there, she didn't know how to talk to any of us and by the 2nd day, everything escalated. Before I get into that story, let's talk about the hotel. Breakfast was just okay. It was nothing special. However, the lady at breakfast was really nice. Check in was confusing since we had all the rooms but the lady was patient and she worked well with us. There was plenty of parking and it was free (always a plus). One lady at the front desk was really nice. I wish I had her name. It seemed nice and clean. However, my mom's window seal was dirty and had food left in it. The chair in my room had food left in it as well. The bed was actually comfortable and the bathroom was clean. The floor of the hotel seemed wet. I thought it was just my room but other family members complained about this too so I kept my shoes on at all time. My niece's room had bugs everywhere. My mom asked could they switch my niece room. They told her yes. She asked for a credit since it had bugs. The girl told her she can do half off the one night. My mom told her that wasn't acceptable so she turned around and said she will credit the room in full for the night but they had to be out by 2. I didn't like the way she talked to my mom but I didn't say anything. I then told her the wi-fi wasn't working and she got smart but once again I let it go. I told her our phones in the rooms weren't working and she came and checked my phone and my dad's phone. I guess she didn't believe me. The phones weren't working and she said she would send someone up there to fix it. No one ever came to fix my phone but they went to fix my dad's phone. My sister asked for a late check-out at 1:00 instead of 12 and a lady told her that was fine. The last day, I went downstairs to check out. The same girl who had an attitude the day before was arguing with my mom. I asked my mom what was going on. She said the girl told her the day before she would give my niece a free night for having bugs in her room but she called my mom a liar and said she didn't tell her that and said she only agreed to half off the room. I told my mom not to argue with her and to call corporate because she is just the front desk clerk and there is always someone above her. She said I'm the manager. I told her I wasn't talking to her. Then her and my mom continued to argue. So I stepped in. The girl and I were going back and forth. So then I cursed her out and called her the B word (I won't curse here). By then she got mad and told me to get out and she was calling the police because I threaten her. I cursed her out but I NEVER threaten her. I told her to call the police and I wasn't leaving. I told her i was paid until noon and I'll leave at noon. My mom said well my other daughter is paid until 1:00. She said oh no, I've void that. I said just like you changed your mind about crediting the room. That continues to prove how ignorant you are and you have horrible customer service. She called the cops. I did not leave because I wanted to prove to her she couldn't make me leave and I wanted to let the cops no I didn't do anything wrong. Long story short, the cops came. I gave my side of the story. I talked loud enough so she can hear. She gave her side but she was whispering so I couldn't hear her lying about me threatening her. The cops asked if anyone hit or attacked anyone. I told the cops no. They told me to have a safe flight home. I don't know what she thought she would accomplished by calling the cops (except a fee for them to come out and wasting their time). I didn't do anything wrong so there was nothing they could do to me. She was bold when it came to my mom but when someone younger than her came at her; she couldn't handle it and called the cops. If her manager or the owner of the hotel thinks it was okay for her to argue with a customer and make them pay for a room FULL of bugs, then they are the reason she has bad customer service experience. If she felt threaten by me cursing at her, then my mom felt threaten by her raising her voice at me. I've never had anyone ever call the cops on me. She can say what she wants, but I don't care what filed you are in, you will NEVER disrespect my mom while I'm around EVER! read more

In the last couple of years, I have been very impressed with La Quinta, but that all stopped last Friday. The coronavirus pandemic caused our state tournament to get cancelled. I had reserved for Friday and Saturday night. I called to let them know I would not be there Friday night, but wanted to keep my reservation for Saturday as the other tournament scheduled for Sunday morning was still on at that point. The young man informed me I would be charged for that night and Saturday would be cancelled since I was a no show. I explained that's why I was calling and would still need the room Saturday night. He said that's not the way things were done and began getting very rude. He eventually hung up on me after I told him that made no sense and wouldn't be staying with them again. Although I expected to be charged for the one night (as I was not able to call until the morning of the reservation), I can tell you that I have heard from over 15 families in our organization and not a SINGLE one was charged for that night from other hotels due to the extenuating circumstances. I'll be making reservations in the area again for these tournaments when they are rescheduled, but it will NOT be here. read more

This place is great! The staff is super friendly and very accommodating to our wedding party. Admittedly we were very loud, but the hotel set it up in such a way that our party would not interfere with other guests in the hotel. The maids were nice, the shuttle driver was nice, the receptionist was nice. Overall, a great experience. read more

Great location! Near shopping plaza and numerous restaurants. Rooms were very clean. Staff was very courteous.