STAY AWAY If we could give zero stars we would, Twenty Thousand Dollars and the floors installed…read moreare horrible- Owner could not care less, never even came out to inspect the final job or address the issues TOTAL LACK OF CUSTOMER CARE, ZERO ATTENTION ONCE SALE IS MADE AND CHECK DEPOSITED GO ANYWHERE ELSE!!! Now watch the owner as he plays the blame game and takes ZERO RESPONSIBLITY for a shoddy job!!! All caring employees left this place for a reason!

100% Disabled Veteran Warning: Marra Flooring & Their Supplier…read more I rarely leave reviews, but after a year-long nightmare and $60,000+ down the drain, I feel an obligation to warn others. From the very beginning, I told Marra that the one thing that mattered was a floor that wouldn't creak, splinter, or trigger me -- something that has bothered me since my deployment. A year later, I'm stuck with the exact opposite. What happened: Safety hazards from day one: Boards chipped immediately and lifted early. My kids and I have gotten multiple slivers -- some up to ~2 inches -- lodged in our feet. Marra didn't seem to care. Worsening over time: Even replaced boards are lifting, creating elevation changes you can feel underfoot. Rob, the owner, told me directly it was the last time he was addressing the floor -- despite obvious issues that remain. Not normal wear-and-tear: Marra staff, installers, and even the manufacturer's inspector acknowledged this was abnormal and a bad situation for me. One inspector told me outright he wouldn't sell this product because of its known chipping issues. Installation & project management failures: Basic protocol ignored: The subcontractor installers (honest, professional guys) told me they disagreed with Marra and said the flooring wasn't acclimated properly in my home before installation. No real project oversight: The project manager asked the subcontractor how replacements were done -- he didn't even know himself, nor was he present half the time. Missed scope / measurement mess: They missed ~15 sq ft. Even Dylan admitted it was missed. Later, they rewrote history in email with "not in scope." I re-measured: we had more flooring left than the zero-waste minimum, proving the 15 sq ft should have been installed. Mismeasurement ripple: At one visit, even Glenn questioned why 33+ boxes were still on site (more in spare room), he was the one that mismeasured. Supplier red flags: According to the DOJ (press release, Mar. 25, 2025), Marra's supplier Evolutions Flooring and its owners settled an $8.1M case over falsifying import records and evading duties on Chinese flooring. The whistleblower (Urban Global LLC) that sued them was extremely helpful to me. They confirmed my suspicion: if a supplier will cut corners at import, it's not a stretch to think they'd cut corners elsewhere. They even connected me to the only U.S. lab that can properly test this wood (located down south). Promises not kept: Refunds: Dylan promised to reimburse me for my own product used during repairs. We used more of my product than the manufacturer provided. No refund to date. Verbal vs. written contradictions: In person, Marra (including Rob) staff called the issues "unacceptable." Rob said he would be fixing many spots he pointed out (spots that still exist today). In email, they walked it back. Lack of urgency: I had to push to get inspectors scheduled, then push for updates. When inspectors came, they didn't even check all damaged areas. Manufacturer tried to say it was my basement being too cold, Marra didn't push back on this to my knowledge. How I held up my end: I followed all manufacturer specs and even went above and beyond by installing a robust HVAC system exclusively to protect the flooring's environment. Do your homework before trusting them: BBB: Check their DBAs, complaint history, and ownership structure. Wayback Machine: See archived warranties/spec sheets and how their parent/child entities shift over time. This company shuffles names and info. Turning this mess into something good: I have ~1,000 sq ft of this flooring remaining. I do not recommend installing it, but I'll give it to a veteran or family in need who understands the risks. If I can't place it, I'll sell it and donate the proceeds so at least something positive comes from this. Final note to ownership: Rob wears a cross -- a symbol of integrity and accountability -- but never took ownership of this situation. I'll gladly send him a signed copy of Jocko Willink's Extreme Ownership. It's a lesson this company desperately needs.

Sky Flooring & More Team was contracted to install new floor in my basement. Their work on the…read morefloor was so immaculate that I had switched my other large construction project to this Team. They finished my basement and it looks fantastic! I am so happy with the result of their work, that I feel it's justified to give more details on my experience with the Sky Flooring & More: - Great communication. I received perfect amount of updates and was always kept in the loop. If surprise came up (and any homeowner knows those will happen), they let me know immediately. They offer suggestions, recommendations, and options with the cost implications. In addition to that, if you prefer text versus phone call, they will accommodate to that. For me it's a huge help as I'm always in work meetings and it's hard for me to answer the phone during work hours. - They keep timelines! I was given an estimate and their work was done exactly within the timeline they provided. They also show up on time and work all day, they don't leave earlier etc. They are motivated to finish the job as promised and to do it well. - They pay attention to details. Once done, the place just simply looks great. Everyone who enters my finished basement comments how amazing it looks. - Their work withstands the time, I am a few months late with my review, and everything looks still as perfect as it did the day they completed the project. - Lastly, they are a nice and polite Team to work with. It really helps too. So I highly recommend this company and with the new projects I will definitely come to the Sky Flooring & More! Thanks again for the amazing transformation you did to my basement!

As many of us have done during 2020, we had a lot of time to look around our home and identify our…read more"home improvement" project list. One of the projects that we were able to complete this year was replacing our old carpeted stairs with hardwood stairs. We worked with LL Flooring on the flooring supplies and had Sky Flooring in Ashland install the stairs and upstairs landing. Rob and Chris did all of the installation and they were outstanding. They stripped the stairs down to the frame and rebuilt them with beautiful grey oak. The workmanship was top notch. Rob and Chris were professional and knowledgeable and we would definitely work with them again on a future project. Thank you for doing such beautiful work!

Abbey Carpet & Floor was a pleasure to work with. They refinished my wood floor, carpeted one room…read moreand put LVT in another room. I can't say enough good things about working with Katie. She is a good communicator and they were always on time for the work we had done. All of the employees that I came in contact with were fabulous and best of all the work done turned out beautifully. Ilene

I had some issues with a Coretec luxury vinyl plank floor that was installed about 3 years ago when…read moreAbbey had a different owner. After contacting Abbey, the new owner agreed to replace the entire floor. Coretec provided the material and I believe Abbey absorbed the cost of labor. They were wonderful to work with, I have no complaints whatsoever. I would highly recommend.

Dan and his whole team were great. There were a lot of permit complications with our basement…read morerenovation, but Dan handled it all and was fast, efficient, and proactive. Once the permits were squared the way, Dan's team worked lightning fast. Great work at a fair price, I'll be using them again on the next project.

Dan installed LVP in my home. He was great to work with from start to finish. He arrived soon after…read morediscussing the job. He was very courteous, trustworthy and helpful. His estimate was very good and the looks great too. He has a wide array of skills too, in fact I am about to call him for another job. Highly recommended!

Great experience working with Jaeder to remodel our downstairs bathroom. He was a responsive…read morecommunicator over phone and text, and his quote for the job was clear, transparent, with fair pricing. Moreover, he and his crew did great work (the tile work in particular was flawless), and he stayed on time and on budget. We'll definitely use Betterment again for all our home reno needs.

Perfection! Jaeder and Renato are incredibly skilled. The workmanship and attention to detail are…read moreamazing. I can't emphasize this enough. Very very courteous, and cleaned up thoroughly daily! As little disruption to our lives as possible with this project. The only thing pending are the diamond coated glass doors from a company Jaeder recommended. Communication excellent (and patient!) Jaeder had answers to all questions, provided advice as needed and execution is flawless. Accurate and very fair quote and timeframe for work provided at the start and they hit the mark on both. Hire these guys!

I worked with Katie at Framingham Carpet Center. She was incredibly knowledgeable about her…read moreproducts and helped guide me to things that fit all of my needs including a fast timeline. From first conversation to installation, the whole process took about 3 weeks! The installation crew was clean, efficient and did a great job - I am in love with my new carpet! I couldn't recommend them more!

I would absolutely 100% recommend Framingham Carpet to anyone needing to add or redo carpeting…read more Carol was such a pleasure to work with and was very easy to communicate with. Chuck was knowledgeable and came to the house to show us different types of carpet and a fair estimate! The carpet installers were respectful and timely! We had our master bedroom and the entire upstairs and stairs carpeted and they were in and out in three days total! We couldn't be happier with the carpets!

When my upstairs neighbor once again flooded my bedroom, I turned again to AJRose. I was sad to…read morelearn that Randy Fearon had retired but immediately reassured by the thoughtful, swift service I received. These folks keep records for years which is truly wonderful and sped the process both in terms of materials but also square footage. A measurer was quickly dispatched and even though I was told it would take several weeks for them to receive the carpet, they exceeded my expectations in terms of time. The crew they dispatched to remove the damaged carpet and install the new one worked quickly, efficiently and had my new carpet installed in an hour. They cleaned as they went and left the bedroom squeeky clean. The cost for the Mohawk brand carpet 174 sq ft including installation was $1600 - exceptionally reasonable for this beautiful, tough carpet designed for family living. If you are looking for high quality carpeting and outstanding customer service at a reasonable price, I highly recommend A.J.Rose - A+++++++

I had a wonderful experience buying carpet at AJ Rose in Natick. working with Romy. I had to…read morereplace carpet on a challenging "bridal staircase" and hallway. I shopped around and found they had a very good price. I was not happy with the installation and Bill came out. He immediately agreed that AJ Rose would replace the carpet and reinstall at no extra charge. He did not hassle me. He acknowledged the problem immediately. He sent a team that did truly expert work. A J Rose is an honorable company to do business with. They wish to satisfy their customers.

Bruno and his team did a phenomenal repainting job of our exterior, once again. We have worked with…read morethem many times in the last few years, and they have consistently maintained their standard. He is very responsive, and the job was started and finished in a timely manner. The crew cleaned up every night and left the property immaculate, at the end of the project.

Hired this company based on reviews in the little home improvement booklet that got delivered to…read moreour home. We were a bit worried not to have a personal recommendation, but WOW....they are the real thing! They repaired our floors after we had removed all of our huge cast iron radiators and did an amazing job. Also had them do a big interior painting job and this, also, was very well done. Great staff and excellent communication all around. Thank you Michael, Bruno and Aldo!

Phil was an absolute pleasure to work with from start to finish. He was incredibly friendly,…read moreknowledgeable, and responsive, always quick to answer texts and questions throughout the process. He was also very reasonably priced. Phil and his team did a phenomenal job sanding down our existing wood floors, which were heavily scratched, and applying a beautiful new stain and finish, they truly look brand new. What really set Phil apart was his flexibility and commitment to customer satisfaction. When I asked him to come back to address a couple of very minor touch-ups, he didn't hesitate at all. He returned promptly, didn't charge an extra cent, and made it clear that his priority was making sure I was completely happy. I highly recommend Phil to anyone looking for top-quality wood floor refinishing and outstanding service.

Phil has reasonable prices, his team does quality work, and they are polite and efficient.read more

I had a very good experience with JG Hardwood Floors. Erick responded very quickly to my initial…read moreinquiry, and he got the estimate to me when he said he would. Installation was smooth. Very happy with the results. Would happily hire again. Great!

From the owner: At JG Hardwood Floors, we are a team of dedicated professionals with a passion for transforming…read morespaces through the timeless beauty of hardwood flooring. With years of experience, our mission is to provide high-quality craftsmanship, expert installations, and exceptional customer service to all of Massachusetts. Discover the difference of JG Hardwood Floors – where your satisfaction is our top priority.