Five Star Towing provided extremely poor service. Technician J050 - Enrique V was dismissive, unhelpful, and openly stated he was "having a bad day." He refused to work with me on payment options, dropped off the car, and immediately drove off. Unprofessional experience from start to finish. read more

Five Star Towing - Towing Near Me - Lodi, New Jersey

5 Star Auto Service lost my car key and refused to compensate. On February 18, 2025 [this was actually 2024], a tow truck driver from 5 Star Auto Service (a contractor for AAA) came to provide service for my car. He asked for my car keys, which I immediately gave him. He used my keys to start my car, and after getting out, asked me to show him my insurance, ownership documents, and registration, as well as my driver's license. I provided the title and license, but I couldn't show proof of insurance. After carefully examining my documents, he told me that he couldn't assist me without proof of insurance. So the service was canceled. He returned my driver's license and title, but failed to return my car keys. The next day, I tried to find another towing company to take my car to be sold. While preparing all the documents and items for selling my car, I realized that one of my keys was missing. I searched my entire house but couldn't find it. I suddenly realized that the driver hadn't returned my keys to me. I immediately called him, and he said he didn't remember returning the key to me. I asked him if he could look for it, but he said he was working out of the office and couldn't go back to check. I told him that if he didn't find it now, it would be pointless even if he found it later because I was about to sell the car. He said there was nothing he could do. So I immediately contacted AAA to report the issue. AAA said they would get back to me, but I never received a response. Later, I followed up with AAA again and informed them that the dealer quoted me $500 plus tax for a new key. However, I still received no response. In May, I contacted AAA again. After verifying what happened, AAA told me to contact 5 Star Auto Service directly for compensation. However, 5 Star Auto Service shamelessly claimed that they never provided any service to me and, since three months had already passed, they wouldn't provide any compensation because I couldn't provide proof. In fact, I contacted the driver the day after I lost my keys and also contacted AAA, but they kept delaying and trying to brush me off. I really did lose $533! I tried to contact the driver to request compensation. Three months ago, he admitted that he didn't remember returning my car keys to me. Now he won't even answer my calls. This company is really shameless.​​​​​​​​​​​​​​​​ read more

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Called AAA for a flat tire. Within 15-20 minutes FIVE STAR TOWING showed up. A young man named Luis was so pleasant, courteous and helpful. In about 15 minutes my vehicle was road worthy again. I would definitely recommend FIVE STAR TOWING and Luis. Thanks Luis:):) read more

5 Star Auto Service damaged my car during a tow and REFUSED to compensate. DO NOT USE 5 Star Auto Service. They caused nearly $4,000 worth of damage to my vehicle during a routine tow and then completely refused to take responsibility. A tow truck driver named John, contracted through AAA, came to tow my car. While he was hooking it up, my husband witnessed him dragging and damaging the underside of the vehicle. We even took photos as it happened. When my car was returned, the damage was obvious: the grill, front bumper, and undercarriage were wrecked. I called AAA, who told me I had to deal directly with 5 Star. That's where things got even worse. I spoke with a woman named Valerie, who was shockingly rude and dismissive. She sarcastically said she'd "see what she could do" and then immediately said, "We will not do anything." When I asked to speak to a manager or owner, she told me they were "retired" and "come in whenever they want." I never got a call back. When I followed up a week and a half later, she repeated the same line that they would not fix my car because "too much time had passed," despite the fact that I had called immediately after the damage occurred. The entire exchange felt like they just didn't care at all about the harm they caused. If you care about your car or want to be treated with even basic respect, stay far away from this company. They should not be entrusted with a tricycle, let alone a vehicle. read more

The dispatcher was a dickhead. Very rude after changing his word. Tried to rush me off the phone and almost told his guy to leave. All of this during a flood. worse experience ever !!!! read more

Unprofessional. Blocked my driveway when there was ample room to help the people they needed to tow. I was told I need to wait to get out of my driveway. The owner was dismissive when addressed with him. They were towing a car from two houses down and there was room to park the tow without blocking anyone's driveway. read more

Called AAA for tire change. Very happy with service call. Drivers were attentive and kind. My wife had the flat and they treated her with respect. Service trucks were clean and well maintained. Highly Recommend! read more

Five Star Towing - Survey - Towing Near Me - Lodi, New Jersey

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As owners of a local automotive repair facility, I have never in 30 years been treated with this much disrespect and unprofessionalism from a tow truck company upon receiving a phone call from my client that their vehicle has arrived with Five star towing/AAA car I instructed the tow truck operator to drop the vehicle facing the garage because it is the company policy so we can move the vehicle to make appropriate repairs after being shut down and being told that that is not in his job description receiving the very nasty attitude him telling me that that is not his problem he's going to drop the vehicle as it is then when I allow him to accept and modify his behavior that I can call the management office offering to pay to have the vehicle turned around so I called the management and voiced my concern then I receive another attitude on the phone because of my frustration, which is perfectly understandable after realizing that this tow truck operator is an otter, incompetent idiot that should not be allowed to drive a 25,000 pound tow truck when my customer begs me to get her car off of that bed because she was screaming that the car had been sliding around and not winched down properly The car sliding back-and-forth doing damage to her vehicle. Then after notifying the customer that I might have to call another company to pick the vehicle up and face it in the proper direction so we can proceed. We allow the vehicle to be dropped, and when the vehicle came off of the bed, it starts rolling backwards with the operator, not understanding the function of a parking brake. The customer notifies me so I have to grab a wheel truck from in the shop to prevent the car from rolling down the parking lot. I have never in 30 years. Have had a problem with a tow truck company dropping a car facing a desired direction and it's always the same type of characters Young Thug type that always act up and when the boss hangs up the phone on me because he doesn't like the way he's being talked to after me loosing my patience with him which that is exactly my point nobody does further proving my POINT I will be inspecting this vehicle for any damages related to this transport and I will be notifying The companies insurer if I could give zero stars I would they should change the name to zero stars pathetic read more

AAA sent 5 Star after 2 other towing facilities didn't show. I am a cranky Senior Citizen and after many calls to AAA they said 5 Star would be there in about 20 minutes. Then the gentleman from 5 Star called to say he was on his way, What kind, professional and thoughtful person they sent! Would recommend them in a heartbeat!!! read more

This is my 2nd favorable review for Five Star Towing out of Lodi, NJ. My SUV's battery appeared dead today and caught me by surprise as I was unable to start the car. Fortunately, I am a AAA Prime Member, called AAA and requested road service. Five Star's driver and Tech, Kevin P. arrived promptly at my home with his service truck. Kevin went about diagnosing both the charging and starting systems and found them to be OK. He next checked my battery and found it to be on a very low charge. I then agreed to purchase a new AAA battery for the SUV. I chose one with a higher capacity. Kevin proceeded to carefully remove the battery cover and connections, placing the parts aside. He then showed me the new battery having 730 cold caranking amps, more than my original and much to my liking. I understand that AAA's batteries are manufactured by Interstate, a highly rated company. Following Kevin's work, all systems were then tested and the car started up immediately. Kevin is to be commended for his work ethic and his ability to clearly communicate to his clients. Thanks as well to Five Star Towing for providing good working, dependable staff. read more

Showed upon time. Treated my sad, broken car with care. Got delivered to the repair shop safely and quickly. What more can you want from an emergency, road-side tow? read more

I was stranded on a Major highway waited 2 hrs for the lazy tow truck to call me to say I don't change tires . I asked why he goes I don't have equipment to change tires . I said ok what can you do for me I'm stranded it dangerous . He replied I can tow you . I agreed he immediately marked it completed and left me hanging. He never showed up he's to lazy to change my tire and he wanted to get paid by marking it trip completed it a scam . read more

5 Star Towing deserves zero stars. I'm a Senior citizen and was left abandoned by them for a total of 10 hours with a flat tire. Have texts that claim the tow truck arrived when I was with my disabled vehicle the whole time. Never ever use 5 Star Towing they give you ZERO Star service. read more

Excellent service. Polite, skillful assistance from their road technicians. Two recent experiences after calling Triple A were consistently amazing. Thank you Five Star Towing! read more

Prompt service, Jose and his assistant were courteous & skilled and went out of their way to help me. What I thought was a flat tire turned out to be a broken tie rod and they towed me to my mechanic efficiently and quickly. Recommend highly. read more

Having your car crap out on you is not ideal but it happens. Five Star Towing made the entire process seamless from start to finish. AAA highly recommend them, so I quickly sent out a bat signal! I received a curtesy call from the driver to let me know approx arrival time, knowing help was on the way really helped to ease my mind. Upon arrival the driver could not have been nicer, he was kind, courteous and reassuring 20min later he had my minivan hooked up & ready to go. I'm not eager to have my car break down any time soon, but if need be I know who to call! read more

Excellent experience considering I needed a tow. The driver arrived in the time window specified, was professional and courteous and got the car to the shop with no problems. read more

They refused to tow a vehicle that was illegal parked in a private parking lot stating that a ticket needed to be on it. The police stated that they couldn't enter a private property just to ticket a vehicle. I therefore could not park in my spot the entire night. USELESS. The person I talked to was on call at 12:26am. read more

I'm assuming this company is affiliated with AAA. My driver, Juan..i think that's his name...was very professional and mad cool. He gotten my broken car to my destination with no issues. Hope to see him again!!!! read more

Some beautiful young lady, extremely knowledgeable, showed up and helped me out. She gave me some quick advice; I followed it and all worked out perfectly. Wonderful company!! read more

Found thru AAA. My battery died in the worst torrential rain I have seen all year. Five Star showed up and quickly went to work, and I was up & running within minutes. Despite getting totally drenched, the mechanic (wish I knew his name) could not have been more cheerful, patient, and honest. He did not try to sell me a new battery, just fixed the problem, gave me some valuable advice, and went on his way. Perfect transaction and highly recommended read more

Very professional arrived 20 minutes early. Definitely great driver. Took my truck from a tight spot. I was nervous. He was great!

Don't use their repair shop those guys are crooks they wanted to charge me $512 for a job that I did myself for $35 and 25 minutes of my time read more

I got a flat tire in the rain with my three year old son in the car. They were there in 20 min and gave me a ride to the tire shop. Alex was the attendant and was very friendly and helpful. A plus service!! read more

I had a horrible 6 hour wait with SUBARU STAR LINK ..TOO HORRIBLE TO REPEAT. I finally called triple AAA and they sent five star towing.....they should change their name to 10 star towing...enough said. read more

Excellent service. The first tow truck couldn't help me and then 5 star came to the rescue. They were prompt, friendly and knowledgeable. Highly recommend read more

Great service! Vinny was there on time and was kind enough to wait for me when I got stuck in traffic and was running late. 10/10 would recommend! read more

Thank you, Alex, for excellent service. I needed a flat tire repair.You were courteous and efficient. I appreciated your expert advice on the car's condition. You, also, went out of your way to drive it safely into my garage. Thank you very much. read more

I needed to have my Jeep towed because it would not turn on. Alex came to tow my car to the dealership. He assessed it and said it was the battery and only needed a jump start, which he did and got my car's battery to work. Thankfully, he saved me a trip to and bill from the dealer! read more