Mayela was super sweet and went over and beyond to make sure I understood what was needed for my fireplace as I've never lived in a home with a fireplace! Even showed me the correct way to clean it! Thank you!! - Angel D. read more

Total scammers. They charged us thousands of dollars to sanitize the mold from our airduct system They gave us a 7 year guarantee. Within a few weeks of them "sanitizing" our vents there is mold growing out of the ceiling. I tried reaching them. They lie, give the runaround and will hang up on you. They wont answer your calls once they start recognizing your number. So I tried from a different phone snd they answered immediately. To which they hung up or transfer you to a non existent "manager" with no voicemail. Avoid them at all cost. read more

Late arriving, very overly priced, I consider calling it price gouging, used the name five duct cleaning service priced replacing ceramic liners at approx $500. Said liners expensive actually can buy all three for $120.00 off seal cracks and paint and clean chimney 905.00 actual price I spent was 7.99 for the fire place sealer, 10.99 for restolium high temp fire place paint and cleaned chimney with sooteater brush and hour and half involved, think I'll get some other estimates to see how far off he is, I'm curious to see if some are ripoff or honest read more

The $199.00 complete air duct cleaning service is a scam!!! They will drop your service call back to a $99 dust removal service using a Negative air filtration device. They tell you the original contracted cleaning services will now be $795.00. The Negative air filtration is a 100% waste of time (per the technician) unless you pay for the deep cleaning, which is what we contracted for to begin with!! The service technician was embarrassed and apologetic. This is a classic, "Bait & Switch"! This service call will be turned over to the BBB of NC and the NC Attorney General's office. I only gave them 1 star because Yelp won't accept the review otherwise. read more

BEWARE SCAMMERS!!! First time using a company to clean vents and ducts.I saw add on facebook on the page of a very trustworthy group who since my awful experience have taken down the add. These people are impersonating a company by the same name in Utah giving them a bad name for the scam they have, are and keep doing here in North Carolina. Even though they are not registered at the BBB I reported them not only to the BBB but also to the FTC. They are registered at THUMBTACK, place that recommends different businesses. Also scammers°!!! they have published reviews for this business off course ALL FALSE GOOD REVIEWS.!! I scheduled this business to come and clean ducts and vents. originally they quoted me $320 for inspection and regular cleaning I would have to pay only $160 as they were having a 50% discount.. Technician Zach, arrived 40 minutes late with the excuse that he was coming from Raleigh area. I found out business address is in Jamestown, NC. After inspection,, Zach indicated that there was mold and the price went up to $3,000 after a !0% discount and we only had to pay $2,100 immediately and the remaining $900 on the second visit a week later. The first day, he only did inspection, and cleaned mold on the cover of the furnace, also installed a UV light inside the furnace. He did not present any paperwork as they were coming a second time, therefore we did not see detailed statement for what we were paying. The second appointment never took place, they kept giving excuse after excuse, I requested an itemized and detailed statements for the $2,100 already paid. What they sent it was a statments as if they had done all the job. And they were charging $760 for the UV light , which it has a price of only $150 to $200. The work they did on the first day it would not amount in our estimation to more than $500 to $600 and they did the disssaperance act, they would not answer any of the three of four phone numbers they have listed. they would not answer text messages and they blocked me on whatsapp. Off course they would not refund the additional money I had already paid them which amounted to $1,500 to $1,600. I have the house camera video of Zach coming and going from the house to the van, statements etc. I will make a Police report so that these scammers will not hurt other people. BEWARE BIG TIME SCAMMERS!! USE THE BAIT AND SWITCH TACTIC!! Recommended by friends, hired a well recommended, well known and trustworthy company in Charlotte who were resposible, on time, cleaned all the mold etc, etc, etc and left our space spotless.. and... for a price under $1.000. read more

I paid $150 for dryer vent cleaning even though he said he couldn't clean my dryer vent. They were giving me an estimate of $500 to clean our dryer line but refused to show pictures of the clog in the pipe. Don't use them!!!! I called 2 times requesting the pictures, and haven't received them. read more

Five Duct Cleaning ( 4305 Millis Rd, Jamestown NC 27282, fsdcleaningnc@gmail.com (336) 565-7418) are not trustworthy and will steal your money. Do not trust them, do not give them a deposit or your money. I recently hired Five Duct Cleaning (4305 Millis Rd, Jamestown, NC 27282) for a fireplace inspection and repair. The initial inspection by technician Zach appeared thorough, and he answered my questions clearly. Based on his estimate, I paid a 20% deposit with the understanding that the repair would be scheduled once the necessary parts arrived. When the technicians, Ben and his girlfriend/partner, arrived to complete the job, I was informed that additional equipment--a boom lift--was required due to the height of the roof. I was told this would normally cost $1,100. But the company would include the boom lift for $600 and waive its profit. This was unexpected, as the need for such equipment had not been mentioned during the initial inspection or included in the estimate. The inspector, Zach, did not do his job correctly. I agreed to proceed because I needed the work done. There was also an issue with the fireplace door that had been ordered, as it was not the correct one. Again, the inspector, Zach, did not do his job correctly. I was told the job would be completed the following day. Afterward, I checked pricing for boom-lift rentals at a local hardware store and found that the cost was much lower than what I had been told. IT WAS $290 FOR 4 HOURS!!!!!!!! I fell for Ben's act that he was doing me a favor. He and his partner were actually scamming. The manager, Johnathn, called and said that it was a misunderstanding!!!! It was not a misunderstanding; I understood what Ben explained to me. Because of the multiple issues and miscommunications, I informed the company that I preferred not to continue with the remaining work and requested a refund of the unused portion of my deposit. Despite several attempts to follow up, I did not receive the $200 balance owed. Based on my experience, I was disappointed with the accuracy of the initial estimate, the communication around additional costs, and the handling of the refund. read more

Well, I can't believe I am having to write this, but however if you are considering this company for any type of work, DON'T!!!!! To Begin, -$199 Chimney cleaning service is a scam. -Charged me $425 to "seal" cracks and holes on the inside of my chimney. I could have done that. -Charged me $425 to spray from a can of Rust O leum ceramic coating on the inside that took him 30 seconds. -Basically double that for the top of the chimney. Was led to believe they were redoing the concrete on top of the chimney, which in fact did just a concrete patch kit. -Told me they only accepted Credit/Debit cards so I had to pay the fee. -All in 2k for a job that should have cost no more than $800 max. -Will not return my calls nor will they return my wife's. Just DO NOT use this company. To many other companies, run by honest people, that would like to do they job for you. read more

On Wed 10/15 I called "Durham Chimney Sweep and Air Duct Service" at (919) 250-9740 and scheduled a chimney cleaning for Fri 10/17 from 12-2 PM. On Thurs, I received a text from "Ben" at (336) 565-7418 confirming the appt. He texted again Friday at 1:30 PM to say he was on his way. From an online search, it appears Ben's number is associated with a company called "5 Stars Duct Cleaning". Ben and his co-worker arrived Friday around 2:00 PM. I had another contractor outside working on the septic system, but I spoke with Ben and verified I wanted the chimney inspected and cleaned. They met me outside after they finished and presented a bill. At time of scheduling I was told the $49 inspection fee would be waived if they also clean the chimney. The $49 fee was still on the bill, and when I asked to delete that charge Ben told me "that's not how it works". I informed him I had my own notes from the call when I scheduled his service, and I was absolutely not paying an additional $49. He eventually revised his bill which I paid and they left. I came inside shortly afterwards and noticed soot on the floor and wall near the fireplace; I quickly realized a layer of soot was on every surface in every room throughout the first and second floors, including our kitchen and our toddler's bedroom. It's obvious that the vacuum used was not equipped with any HEPA or small particle filtration. It pumped soot throughout the house and left black dust everywhere. After 4 hours of cleaning the floors, walls, windows, ceilings, toys, dishes, etc. we are still picking soot on our socks. I called the "Durham Chimney Sweep and Air Duct Service" number several times and left a voice mail. Today I spoke with a live scheduler, who said a Manager will call me back. I have not received a return call at this point. Based on this experience, I strongly advise against using any services from either Durham Chimney Sweep and Air Duct Service or any subcontractors they may use, including Five Stars Duct Cleaning. read more

Too High Quotes For Our Home. Do Not Clean Vent Covers After Taking Those Off. Charged A Tip Also Which I Never Heard Of A Company Doing Such Like It Is A Restaurant read more

This company came back in May of this year to take care of our mold problem. The technician, Nieve, came and did a half-ass job and then lied about the cost. He was to installed two lights or something like that but only put in one. We are still paying on this work through their Sunbit payment system. However, the mold has return and this company refuses to respond to any requests or phone calls we have. They really should be banned from offering services because their customer service is absolutely horrible!!! I will be reporting this company to the proper authorities. read more

I used this company in Dec 2024 to have them clean my ducts deep cleaning, sanitation, and mold disinfection. The ducts are showing black stuff coming from my ducts again. I have called at least 5 times in the last two week with no return call. If I don't hear from someone and come to redo what they did I am requesting my money of $2,000. Back or I will put a review on every place I can to tell people you are not trustworthy. read more

I booked through Air Flow solutions and was supposed to receive 50% off vent cleaning. 5 Star was the service that came out and charged me $149 per vent and charged for other services that were poorly performed. The vents still had dust in them and it looks like they sprayed white spray paint in the vents over top of some dust clumps. The air returns also looked like they were not "deep cleaned". Not a happy customer. read more

Terrible experience! Technician Maya Banks was not equipped to complete inspection , and her "basic" chimney cleaning only swept the first yard or so of the chimney. She did not put down adequate protection, and thus fine soot filled the living room, tracked across floors, and landed everywhere from bookshelves to upholstered furniture. The tape and ripped trash bag she used as a makeshift screen, pulled paint off of the black brick surround. Maya took photos only, from ground level, of chimney. She tracked black soot through the room, and left us with a filthy mess. Do NOT recommend. read more

terrible service. didnt even give me a write up on the chimney inspection. tried messaging and calling several times to see what needed to be done and they wont respond. terrible people. dont do business with them. read more