Our family adopted from BCC at the beginning of the pandemic. The shelter was closed to visitors…read moreand with the help of one of their wonderful volunteers, we were matched with the most amazing cat. We described the kids of cat that would fit in our household with our resident cat. Mystic not only fits in but lights up our household. The communication was excellent during the adoption process. We were so touched hearing Mystic's rescue story on a cold December night, and her BCC rescuer clearly cared so much. It was wonderful to connect with her and hear the story of our cat that only she could tell us. I could not recommend this caring organization more highly.

I have adopted both my two babies from BCC. My 2 year old girl and my 6 month old. It was not…read moredifficult to get approved and the communication was excellent! I also got an immense amount of support as I worked to bond with my 2 year who was working through socialization/adjustment. They made time for phone calls, texts and support--even on weekends. They place hundreds of cats, rescue, love, and care for even more. Their hearts are huge and the cats are their utmost priority. They are also a group of volunteers who are trapping, vetting, feeding, socializing and doing all of this takes many hours. Compassion is who they are and what they deserve. I'm incredibly grateful to BCC!

My puppy got neutered here and the process was amazing! We were there a little bit early for both…read moredrop off and pick up. We got him dropped off first and picked up after a few mins wait. The staff was friendly and efficient. I highly recommend this place.

Easy drop off and easy pick up. Great price and front office staff was wonderful! They took care of…read moremy dog, Noodle and made this whole process seamless.

I had a wonderful experience with Whiskers Pet Rescue in Southbury, CT…read more Marta and all the volunteers are incredibly kind, knowledgeable, and clearly dedicated to the cats' well-being. They helped us rescue three eight year old cats after their owner suddenly passed away. The rescues got complicated as the days passed but Whiskers stayed by our side through the very last rescue. They even helped with 2 outdoor cats the deceased owner had been feeding. I got to spend time in the Whiskers facility and noticed every cat is cared for with so much love, patience, and attention, and it really shows. The facility is clean, calm, and welcoming, and they take the time to match each cat with the right home. It's clear that this rescue goes above and beyond to give cats a second chance at a happy, healthy life. I'm so grateful for the amazing work they do and highly recommend supporting or adopting from Whiskers Pet Rescue in Southbury. Sincerely, Megan Lutz

As with any service organization, sometimes people are super happy and sometimes they are super…read moredisappointed, and I fall into the disappointed category. I fed a cat that started appearing near our house. At first, I thought it was feral, but after interacting with it, I suspected it was lost or abandoned and over time the cat allowed me to pet it and get close. With temperatures dropping below zero the last two weeks and unable to bring it inside due to having two cats already, I reached out to Whiskers desperate for help. I was asked to complete an application and a surrender form (it wasn't my animal to surrender),and was asked to send pictures and videos and at least one that proved I was interacting with the cat. Lots and lots and lots of hoops to jump through in order to keep an animal from freezing to death. While I understand the need for caution, I experienced unnecessary delays. Fortunately, another adoption agency visited my home, saw the cat themselves, and accepted it. They later sent me a video of the cat happily purring on its foster caregiver's lap. I am not a vindictive or mean-spirited person, but I do tell it like it is and this particular experience for me was very disappointing.

I came to this vet since I had my cat about 9 years ago. When my cat fell ill, Dr. Crocker and…read moreLegend took good care of him and gave me the bad news in a caring way. You can tell that they care about the well being of their patients (which are the pets). They provide all the options without pushing you into one or the other. I knew my pet was in good hands. When my cat passed they provide a piece of his fur and paw prints. It was much appreciated.

DO NOT BRING YOUR PET HERE! Especially if you care about them and not having your time wasted! We…read morebrought our cat here out of convenience because it was close to work if we needed to drop her off for the day. Big mistake. In the beginning, everything was fine. Then the miscommunications and misinformation began. We wanted to get our girl spayed. We brought this up several months ago but pushed it off so we could do it at a time when we were off from work to keep an eye on her during her recovery. When we brought it back up, we were originally told we would need to get new blood work and an ECG done. All well and fine, we knew we'd need to get the tests done and had waited too long for her previous blood work to be useful. When we called to get the blood work scheduled, we were told we didn't really need to get the ECG done if we got the blood work. Weird that wasn't what we were told originally but we made the appointment. When we brought her in to get the blood work done, we were told we didn't really need to get the blood work done if we were getting the ECG. Should have been the biggest red flag in the world but we left without getting the blood work done but did make an appointment for the spay so we could make sure we were getting the date we needed. They also told us they would let us know when the tech would be in to do the ECG since the tech they used only came in a couple of times a month. We never received that call! It got to be about a month out from the procedure and they still hadn't contacted us. I went in to figure out what was going on. That's when I found out that what I had been told originally was the most correct. We should have both blood work and ECG done before the spay. That should have been the final straw but we were lucky enough to have one more ECG visit before the date of the spay and we able to get the last spot. They scheduled the appointment and scheduled the blood work to happen at the same time which was 2 weeks out from the procedure which we were told was the latest the blood work should be done. We drop her off for the appointment expecting to get a call back when she was ready to be picked up. What we weren't expecting was a call back that the ultrasound tech had LEFT BEFORE HE EVEN SAW HER. We were floored. In an effort to save face, the vet comped the blood work. When I went to pick her up, one of the in house techs told me that they were unsure if they could get the ultrasound tech back before the spay, but that we didn't necessarily need it to move forward. So, we were back to blood work but no ECG! I told them I was not comfortable with that. When they called back with the blood results they told us we could get the ECG done 2 days before the spay and we would get a call when he got there so we didn't have to leave the cat there. We were already reluctant but agreed hoping we could salvage the situation. When my sister brought our cat in, she was brought back and THE ULTRASOUND TECH IMMEDIATELY LEFT to go to another appointment. She waited for 40+ minutes for him to return to get an ECG that took less than 10 minutes. When my sister called the next day, she was told that the results wouldn't be available before 5 pm. Mind you it's now the day before the spay and we still had not heard anything about what we needed to do to prepare her or when she needed to be brought in. When I walked in, I got a brief run down and told them I would be waiting there for what I thought would be over an hour for the results of the ECG to be in. Within 15 minutes, the receptionist answered a call, conveniently on speakerphone she couldn't figure out how to turn off, saying the results are in. All trust lost, we promptly cancelled the appointment and will NEVER be stepping foot in this awful place again.

Moved to New Haven with two my cats while completing studies at Yale & hands down this was the best…read moreCat Care we received throughout our time in CT. Highly recommend. They truly know cats here and the facility is clean!

Additionally, I wanted to add that most other veterinarians have the cat pain medication…read morebuprenorphine on hand to dispense and do not question giving pain medication to a hurt cat at any time. The clowns at New England cat care told me they had to look up buprenorphine and see if it was even allowed to be dispensed to me. My cat got a urinalysis elsewhere and was diagnosed with cystitis that he is fighting and doing well with under the care of a much more reasonable veterinarian. also, NO OTHER VETS CHARGED A WASTE DISPOSAL OSHA FEE SO IF YOU GET THIS FEE DISPUTE IT.

Great Experience., the cats were clean friendly and definitely well loved by the staff and visitors!read more

Amazing adoption platform and how wonderful that they have successfully adopted over 1200 cats. We…read morehad a wonderful experience playing with the 30 plus cats that they had there! All the cats seemed well cared for. It was a lovely 50 minute experience

I have been bringing my dog and cat here since moving to CT 3 years ago. I have a lot of anxiety…read morearound doctors / vets / and my animals but have always felt so incredibly considered and taken care of. Everyone involved in the practice is kind and warm and loves on my boys when we come in. My only complaint is the drive / location but I will happily put up with it for such an outstanding team and office. We love it here so much!

We couldn't ask for a better vet! The whole staff is very professional and patient with our 7…read moreanimals--5 cats and 2 dogs. We really appreciate them! They are very caring.

I would strongly advise against using Ridgehill Animal Hospital…read more I arrived right when they opened without an appointment because my dog had been in visible discomfort for hours and I was hoping they could fit him in at some point during the day, given they had his full medical history. Instead, I was immediately turned away by a receptionist with no compassion and told to go to the emergency vet down the street. I spent time outside trying to keep him comfortable, and after seeing other clients arrive, I went back in to ask if there was any chance he could be seen later that day. I was told "nothing today" and dismissed again. During this time, Dr. Pearce did not acknowledge me or my dog at all. I later went to Central Emergency Veterinary Clinic, where the level of care and empathy was night and day. Ridgehill never followed up to see how he was doing. When it came time to euthanize my dog, I was told there were no appointments available with his primary veterinarian until the following week. I was offered a late Friday appointment with another provider, which I accepted. On the morning of that appointment, I called inquiring about the process I wanted to be present for the entire process, including catheter placement. I was initially told "you can ask when you get here". The receptionist did ask and came back and I was told no. Then, I received a call a few minutes later saying the owner had canceled my appointment entirely and that I should "go somewhere else." Canceling a same-day euthanasia appointment and turning away a distressed pet owner in that moment is beyond unprofessional--it's inexcusable. This practice demonstrated a consistent lack of compassion, communication, and basic decency. I would never return and strongly recommend others seek care elsewhere.

My partner and I brought our dog Koda to Ridgehill almost his entire life, and after our last…read moreexperience, I would never bring another dog again. I am truly blown away by the blatant disregard and disrespect we experienced at the end of our dog's life. We brought our dog in Monday, 7/6 after he began to experience some discomfort in his front right paw. Our appointment was late at night, and we understand they close at a certain time, but we felt ignored and rushed out by the vet that we saw. Not only did she completely disregard what we were telling her about his limb lameness, lethargy, etc., she chalked it up to allergies, which he has had his entire life. She prescribed an antifungal, apoquel (which we expressed we have tried and it has never worked, and we had switched to cytopoint), and gabapentin that we later learned was not appropriate for his weight. We told her he wasn't eating or drinking, she didn't bother to pursue that further. She essentially said his allergies were bothering him, we could take x-rays, and then proceeded to tell us she didn't have time for x-rays, and sent us home. We gave him the medication, he showed minor improvement. On Tuesday, 7/14, our dog started to show signs of total paralysis and he couldn't move at all. We brought him in that day to see Dr. Pierce, who is FANTASTIC. She was kind to Koda, listened to us, and showed compassion. She told us half of the medications the first doctor prescribed were basically pointless, and the gabapentin was 1/3 of the appropriate dose for his weight. Dr. Pierce hydrated Koda, gave him food, and took x-rays, which should have been done the week before. Koda was given steroids, and we were told to check-in. Wednesday, Koda did not improve. He got worse. We had to give him water through a turkey baster. We were told we would be called in the morning for his x-ray results, and we weren't. We had to call. We didn't get a call back until almost 4:00 in the afternoon. As the day continued, Koda continued to go downhill, crying in pain, unable to move. We called them back around 5:30 seeking advice, expressing fear he needed to be euthanized, and asked for a call back and appointment. The person who answered the phone said, "um, no.... I need to talk to someone and they'll call you back." Nobody called back that evening, and we had to take Koda to the emergency vet to get euthanized. The following day, 7/16, as I am typing this end of day, nobody returned our call. I am willing to wager we will never receive that follow up call. I am absolutely DISGUSTED at the way Koda and his symptoms were ignored the initial visit. I am disgusted that Dr. Fracasso didn't dose him properly, listen to our concerns, x-ray him (even if that wouldn't have made a difference), and diminished his pain as allergies. I am disgusted that we were dismissed when we called back scared and seeking advice, and I am DISGUSTED that nobody bothered to reach back out. I would NEVER bring any pet I may have in the future here again, and based off of several recent reviews, I know this is unfortunately not unique to my partner and I. Ridgehill wants to get paid, they do not care about your animals, or you. It is absolutely disgusting to me that an animal hospital would treat an animal at end of life like this, and their family. I saw more compassion in an hour at the emergency vet we had to go to than I ever had at Ridgehill. Avoid them at all cost.