Found scheduling an appointment to be difficult. Tried calling and no answer, went to an answering service who had no clue about this business, Scheduled an appointment in person and then again over the phone to reschedule (both with the owner), neither made it into their calendar. I was told they are so busy they are scheduling appointments 2-3 weeks out, most other places I called for an estimate can take a walk in or same week at least. Owner took a very quick glance at my car and told me I was looking at $6k to $9k to fix, I have a written estimate from Maaco for $1900. Overall, found service to be very unprofessional and would not go back. read more

I have used Fix Auto Interbay for two repairs; the first covered by insurance and the second out-of-pocket. Both times, I found working with Charles easy and reliable, he is friendly and honest. The work that was delivered was been top notch quality both times. I have had deep scratches removed and my front bumped replaced and painted. The service is great, the quality of the repair outstanding. When I picked up my car, it was cleaned spotlessly inside and out. I told Charles that I hoped I wouldn't see him again soon, but if I need to, Fix Auto Interbay is where I will go. read more

I have been to Accucraft twice and they have done an outstanding job on both of my cars. Kevin is professional, helpful, friendly and just an all around nice person. Michelle works in the office and kept me updated on my vehicle and when it would be ready and how things were going! I can't say enough good things about everyone at Accucraft. If you are ever in a car accident, don't hesitate to stop and get your vehicle fixed here! You won't regret it. read more

"Good customer service" Progressive sent me here to have my bumper replaced after a fender bender a few months ago. While the actual office is a little hard to find because it's the house above the shop the people are really friendly and easy to work with. When I picked my car up I checked the invoice and everything was in order. But there was one serious difference. They actually did more work to my car then they billed me or my insurance company for! I car was washed and looking new again. What's more though is that several little scratches and even a dent nowhere even near my bumper had disappeared. Even three LARGE scratches across the hood courtesy of a parking lot chain had been buffed out. I asked for the manager who thought there was a problem and came out to look at my car with concern. But when I thanked/asked him why they had gone above and beyond for me he simply shrugged, smiled, and said "good customer service". I've been back since to have a small ding removed. At a VERY reasonable price I might add. There was a small miscommunication about the timing and I had to pickup my car then bring it back another day which was a little annoying but given my first experience I highly recommend them. read more

"I SAW IT! HE JUST HIT YOUR CAR AND SPED OFF!" Crushing. A friend recommended Accucraft for a free estimate. Kevin took a look at the damage and got to work. With some rubbing compound and elbow grease, he had my back bumper looking fabulous. Then he laid out my options for me (pay my ridiculous deductible, pay out-of-pocket to get the bumper back to brand-new, or let him hit it with a little touch-up paint and walk out with a 98% perfect bumper). Kevin is friendly, honest (perhaps to a fault in the eyes of someone more "business-savvy") and good at what he does. He is one of those rare people who believes in treating people well and being honest with them instead of trying to figure out how to nickel and dime them. He could have charged me for the work he did, or talked me into having it fully repaired. But instead he crouched down and got to work and showed me it really wasn't so bad... I ended up walking out of there without paying a dime. Kevin earned himself a staunch advocate, and a customer for life. read more

I drive by this place all the time and I needed to get an estimate on damage to my car from a fender bender and decided to drop by here! Kevin was so very helpful, the assesment was free without even knowing if I would in turn do the repair at his establishment. He was professional, fair and he even filled the air in one of my tires as it was low! I will definitely come back! It's nice to find a business with integrity. A definite recommendation for your body shop needs and a resource of helpful information. Thanks again! read more

Excellent work done on our Acura. We appreciated the communication and follow through with owner. We really felt taken care of. Thank you Kevin our car looks like new! read more

My wife and I took our BMW SUV to have some body work done on the front of the vehicle. The work was a little more complex, since we needed to have some of the park distance control sensors replaced as well as the headlight washers on one side. The staff at Accucraft was very friendly. Their estimate was one of the lowest we received, and they came back on time and actually slightly less than we thought they would. During the repair, they called to state there was a change in the estimate based on something they couldn't see during the original evaluation. In addition, they completed the work in five days, which was about half the time that the other estimates stated the work would take. Once we picked up the car, they reviewed all of the work that was done, as well as a follow up phone call a week later to make sure everything was still to our satisfaction. We were very satisfied. read more

First review I've ever written, but feel compelled to share so others can be aware. There body work was great. They are not mechanics though and do not employ any mechanics, so if your car needs any mechanical work done I'd go elsewhere. They will however tell you they can fix it, then later tell you they are not a mechanical shop. They fully trust what ever their supplier sells them to put in your car. They do not even look in the maintenance manual. In my case their supplier provided them transmission fluid that is not approved by the manufacturer, and now my transmission is ruined. (Nissan owners- use only NS-2, not a substitute). We are in the middle of this situation. I'll update my post appropriately based on the outcome. It looks like others have had positive experiences with these guys, I'm hoping I can say the same and they will stand behind the work done while my car was in their shop. read more

I absolutely love this body shop location. Charles & Jessica are very professional and honest in their assessments of the work to be done. And even better, the quality of the job, the detail work, and the fact that the car is cleaned thoroughly exceeds my expectations. Highly recommend this body shop! read more

Just picked up my 2005 Toyota Tacoma from Accucraft. While it only had a minor scrape from a parking lot mishap I took the opportunity to have the truck gone over and all the scrapes and dings from the last 7 years. Kevin and the whole crew at Accucraft did remarkable the truck looks great and the final bill was spot on. I know that they spent carful time and more than they planed to in order to do the very best for me as a customer. I would defiantly both recommend them and be back when I need body work again in the future. read more

They went above and beyond a simple fix we had for a panel that fell off our SUV. They accommodated the simple fix so easily & quickly, and were super affordable for what a dealership would've charge thousands for! Both times I was bringing in my toddler, and they were so kind to her and wanting to be sure we were comfortable for the few minutes we waited. Very pleased. read more

Kevin is awesome to work with. The quality of work that they put in is something you want for for a car that you care about. Seriously, if it's a clunker that you are just driving to the ground, you can go to any place. But if you want the car looking a good as new, with no nasty surprises, after wards, come here. I have been to more than my share of body shops, and some of the reviews are totally bogus. I have been to some other shops that charged $2000 , and used a paint brush on the smaller scratches... Kevin was a straight shooter that communicated in a very timely way and delivered the goods. read more

I have not had occasion to use them for body work as I need none. However, my Escape struck a rock caissons a flat front tire a few weeks back. The guys at the tire store noted no physical damage but a few days ago I noticed a splash cover hanging down on the right front. A call to the closest dealer was futile. So I stopped at my local Fix Auto for an opinion. By he manager, Charles had a technician jack up my car and find a proper bolt to replace the stripped one. No charge and on the way in less than ten minutes! Great guys. When I need body work I will definitely go there. read more

I just got my VW back from Accucraft after I was involved in a "crushing" accident. These people are like bloodhounds for scrapes, scratches, dents, knicks, etc. When I got my car back, I literally didn't recognize it! It looks better than brand new. As far as the customer service, it is second to none. I called them several times to get updates on the status of the repairs, and they didn't get annoyed like other shops I've been to. Instead they would walk me through everything they were working on at the moment, which shipments they were waiting on, etc. They also called my insurance often to make sure all of the repairs were covered 100% so I didn't have to pay more than my deductible. I've lived in several different cities now, and have been to several shops in each city, and I am dead serious when I say: these guys are the best. I LOVE ACCUCRAFT! read more

Fantastic customer service! Some of the best I've ever experienced when working with auto repairs. They were very transparent, keeping me informed of my car's status whenever I called. They also honor their word. I picked my car up in December of 2020 and then returned nine months later for a quick follow-up. I was remembered as was my car and the situation I wanted addressed. Fix Auto Interbay fixed the problem and didn't charge me a penny. read more

I had a great experience with these guys last year in early 2017 and accordingly I'm using them again! Like soon. I mean, no one wants to have to fix their cars but at least they do great work! read more

I brought in my car for repairs after the ice storm. They weren't able to repair my car there, but since my insurance covered them they sent it over to a nearby shop that could and handled all of the communication and insurance billing. The nearby shop (Point S) repeatedly gave me ridiculous prices and told me I had to get parts repaired that did not need to be repaired. Fix Auto fought for me, making sure that Point S only repaired what was needed and everything stayed within my price range! I greatly appreciated their honesty and ability to work with my budget while giving great service to my car. read more

I have been blown away by the service here. I got my car fixed from getting rear ended, and not only did they deal with having to reschedule the repair for me, they did an immaculate detailing of my car and managed to get a paint streak off the side even though it had nothing to do with the accident. The team was SO easy to work with from start to finish, helped coordinate my rental car during repairs, and was flexible for drop off and pickup around my hectic work schedule. THANK YOU so much for such a wonderful experience - you all made a horrible thing to deal with, so easy. Will definitely rely on Fix Auto Interbay from here on out. read more

This place is an absolute gem. My husband and I had the misfortune of hitting a deer on our way to visit friends in Seattle before heading to our final destination of Boston (where we're moving). The driver's side headlight and three panels of the car were badly damaged from the impact and we worried our trip (and our car) might go by the wayside as a result. Our friends recommended Fix Auto Interbay and we couldn't be happier with how the team their treated us. First, I was able to send in photos to get the estimate process started while on the road. Then, when many shops were closing early on July 3rd for the holiday weekend, Fix Auto fit us in at 4pm for an in-person estimate and got a head start on ordering parts. Given our unique situation, the team went above and beyond to get the work done as quickly as possible...finishing a whole week earlier than was originally estimated! The quick turnaround time was a joyous surprise. In particular, we'd like to thank Charles for his honesty, efficiency, and general friendly disposition. read more

They did a fabulous job. Cost ended up being quite a bit under the estimate. The service was great. Car looks great. This is now my "go to" place for auto body work. Thanks to Charles in particular. Would highly recommend. read more

I drove into Fix Auto Interbay hoping to set a time to fix a dent in my Toyota Highlander's bumper. Charles, who was friendly and helpful, had me pull in and tried a heat gun to flex out the dent. That didn't work, so he opened up the wheel house and totally fixed the dent! I was thrilled and thankful. I will absolutely take my future work to him!! So pleased...thank you, Charles for your generosity! read more

These guys are amazing! I stopped in before they were even opened one morning with a broken car horn. They let me into the office, were very kind, and helped with the minor fix needed. They are great, cannot say enough about how nice they are, and amazingly helpful. Thanks again guys! read more

Loved the service and excellent work here! They did a great job fixing my car up and looked like I didn't even get damage on it in the first place! Also the manager is very friendly and I would highly recommend this shop for your car fixing services! I'll be making this shop my go to for all my needs. :) read more

My Audi A4 was hit by a moving truck on the street damaging the front end of the car considerably. Charles was quick to give me an estimate when I dropped it off the next day and went over it in detail telling me where it might go over. He was able to also do some of the repair work on the headlight assembly without having to replace the whole part keeping the cost down. At the end the car looked better than when I bought it years ago. To top it off the cleaning they did on the inside and outside of the car was excellent. read more

I am so happy with the work done here! They were high integrity, completely professional, and they do excellent work! My car looked brand new and was even completed early. I would definitely recommend them and I will go back in the future read more

These guys are friendly, honest and extremely helpful. ne day I randomly couldn't open my driver's side door. As I drove by I happened to notice this shop. I pulled in and before I could even get out of my car a man came running up to my car. I told him what I was experiencing and he instantly knew what to do. He said, "hold your breath and Ill be back in a flash!" I waited and in no time he came running back with a few tools and fixed my car door. He could have easily found a much more time consuming costly solution to my problem. He didn't charge me a thing and sent me on my way!! So helpful and what an awesome contagious personality he had! Things like this happen rarely in this day and age and if I ever have any more body issues with my car this is where Ill be going! read more

HELLLO ANYBODY HOME ??????? So I am writing this update to voice my frustration. After picking my vehicle I did a quick walk around. Everything seemed fine. I drove home and that's when I noticed some issues. There was a screw in the aft drivers side wheel well that was sticking out 3" so I gave it a twist and it popped out. I crawled under the vehicle and noticed there still was a bracket that was broken. There also was some wire harness that was just hanging out and not clipped in. I called Accuraft and explained the situation. I was told they would order the parts and call to schedule an apt. I was the one to call and schedule a time to drop off. Since no one decided to call. I dropped the car off and it stayed there for 2 or 3 days. I was called and told it was ready. This time when picking it up I crawled on the ground and sure enough only half the problems were fixed. The bracket was still broken clear as day. I was told some excuse about the part was returned blah blah blah. I'm so tired of excuses. Own up to your mistakes. I was told they would come to my house to fix it. Still no call. No apt. No sense of urgency ! I'm fed up ! What a FLIPPEN JOKE ! read more

Had to take my XTerra in after someone backed into it in a parking lot. I used to pass by Accucraft everyday on my way to work so I thought "What the hell, I'll give these guys a shot." I couldn't have been more impressed. Kevin took great care of our truck, getting the wheel replaced, and returning it to us with a few other nicks and scratches buffed out. I was very pleased with the work that he did for us and would definitely go back if I ever needed to. Fast, prompt, no BS service. read more

I've been driving around with a half functioning passenger sideview mirror for a couple of years because the cost seemed prohibitive to replace it. Finally I got an after market one and went in for an estimate on painting it to match my SUV before installing it. Instead, they popped off the cover of the old and new mirrors and installed the old cover (since it wasn't the damaged part) on the new housing, made adjustments to the housing within the mirror and the posts hole on the door frame... all on the spot and for free! I tried to tip him and he would not take any cash from me. Excellent service! read more

Best shop! Will never go anywhere again. The owner is accommodating and fair and went the extra mile to help me get a written estimate for my Honda. They do flawless work and have the best costumer service in the city. read more

This place is great! Someone hit my car while it was parked and their insurance covered the repairs. I chose Accucraft because of the great yelp reviews. They don't lie! To repair the damage, I needed my rear bumper replaced. Unfortunately the other side of my rear bumper had some prior damage (i stupidly backed into something). Initially, Progressive refused to cover the full cost of the repairs due to the prior damage. I had already accepted and was willing to shell out a couple hundred more bucks to cover it all. Unbeknownst to me, John continued calling and arguing with the insurance company on my behalf. He eventually got them to agree to full coverage! On top of it all, he threw in a replacement to a cracked tail light at no extra cost. That's true customer service. 5 stars. read more

Charles was very helpful!! Gave me an accurate estimate and was quick and prompt, and kept me up to date on the repairs of my car. It looked great when I picked it up, and the inside and out were immaculately cleaned! He even went above and beyond to fix up a few things on my fender that he noticed. Great customer service, nice honest people who work at fix it auto! Will be returning if I ever need services again! read more

Thank you Mr.Charles and Auto Fix Interbay. It was my first time here. They are so friendly and extremely helpful. They are amazing.

Great service and knew how to work with USAA insurance. It took about a week and they were very transparent on timing and parts orders, etc.

So I just bought a 2012 Jeep Patriot this July, and recently it's been developing many problems. The back door handle broke off upon opening as well as my heat going out weeks later. On top of car payments each month, this car is costing me a lot of money I don't have. Two weeks after getting my heater fixed, I opened the door to my back seats and there was four inches of water on my back passenger floor. It caused my speakers to short out and my electricity started flickering on my dash. I began to panic because of my lack of funds. My manager at work suggested I visit AccuCraft collision in Interbay to at least get an estimate on the leak in my Jeep. I called them and the man that answered said he would stay past his shift to give my car a look at. So I brought my Jeep in realizing I couldn't afford the hourly rate to have them find the leak. The manager would not let me leave without them looking for the leak first, so he promised me a lower rate. It took all day for them to locate it, but they did. They realized my waterproof lining wasn't efficient and re sealed my entire trunk of the car as well as drying out my trunk full of water. If the manager had not promised me a lower rate because of my lack of funds, my car would've been completely ruined by water damage. They were so friendly and they actually cared about my vehicle issue, I've never been so satisfied with a service in my life. They did an amazingly efficient job along with great prices. If you have any auto body work at all take your car to AccuCraft. read more

It is not just accident never happened It is better,after happened! Very find craft and finishing touch I am so happy after all read more

The crew at Fix Auto is awesome! I have been hit twice up on Queen Anne and they fixed my car both times. Even though the insurance company was paying for the repair, the estimate was competitive and quick. They got my car in right away and completed the work within days. My Mercedes looked good as new and they even fixed a few scratches complementary. They are friendly, accommodating and extremely professional. read more

I came here to get 2 doors fixed from an accident, they were quick and did a great job. A few months later I came in to get my license plate put back on and they remembered me from before and did it free of charge, I will definitely keep coming here for car needs! read more

I wish I could give this place 10 stars. I've worked with Charles a few times this year with one of my cars being totaled and the other getting the window smashed on a break-in. The owners are truly looking out for your best interest and suggest the best means of going about a repair. I'll never go anywhere else. read more