I had a water leak in my attic & called a retired relative that referred me to someone he trusted…read moreto immediately fix the leak. The experienced plumber that fixed the leak was quick & fast and referred me to using Drystar as a restoration company. I went with it since the plumber was awesome ( but not affiliated with Drystar). Drystar came out quickly with multi fans to dry the attic & removed all the damaged insulation, drywall and baseboard of an affected wall. They sealed off the attic with tape & plastic tarp until it dried out. ( I had to re-tape the plastic barriers myself several times to keep it secure due to cold weather affecting the tape adhesive). My insurance took care of the pay out to me & Drystar... USAA won't talk direct to a restoration company unless you use their preferred vendors . ( So I was a " go between" several times to keep things moving) . The paint job & the drywall replacement was quality work and it looks good. I needed to remind the company to replace the insulation but that was taken care of immediately. I would use them again. Side note : One of the initial Drystar consultants that conducted the estimate of damage & cost that came to my home initially moved onto another company during this whole process & this caused minor delays as well but overall I was happy with the end result. I felt the cost was very fair for the work done. ( the entire process took several weeks due more to insurance procedures ) .

Their communication sucks. The great at coming out quick and getting you dried out but the…read morerestoration portion is horrific. I'm already looking for other bids because I can't even get them to communicate with me much less come back out and actually do the restoration.

WOW! WOW! WOW! ASAP Restoration and Construction is the real…read moredeal! If you're dealing with fire or water damage, do yourself a favor and do your research before hiring just anyone. We learned the hard way that many companies make big promises just to win your business. In our case, we had over $500,000 in fire and water damage, and it seemed like everyone else was more concerned about their profit margins than helping us. Some even tried to play games with the insurance company by requesting payment for items that weren't warranted. ASAP Restoration was completely different. They were honest, upfront, and transparent from day one. They took the time to review every budget, selection, and step of the process with us, making sure we understood everything along the way. The entire team is outstanding, and Josh, the owner, truly leads by example. He tells it like it is, doesn't overpromise, and works tirelessly to make sure things get done the right way. His communication is second to none,I'd much rather have someone who over-communicates than leaves me wondering what's happening. Our biggest delay wasn't ASAP at all, it was our mortgage company and lender taking their time to release funds. Throughout that entire process, Josh worked alongside us every step of the way, helping us navigate the challenges and keeping the project moving whenever possible. The finished product looks incredible, and looking back, the extra few weeks it took to get on their schedule was absolutely worth the wait. If you're looking for a restoration company that values honesty, quality, communication, and truly cares about its customers, I can't recommend ASAP Restoration and Construction enough. Thank you to Josh and the entire team for making a difficult situation so much easier!

What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

"Good Time" is the perfect name for this company because working with them was truly a breath of…read morefresh air. My husband and I recently bought our first home, and while trying to complete some minor upgrades, we discovered mold. We immediately panicked, assuming the absolute worst. After reading their excellent reviews, I decided to give them a call--and I am so glad I did. Everyone who came out to our house was incredible, friendly, and deeply professional. They made an incredibly stressful situation completely painless, and they treated our home as if it were their own. One important tip for future customers: This company focuses strictly on remediation, meaning they do not handle the reconstruction or repairs (like replacing drywall) once the mold is gone. This wasn't an issue for me--I simply called around and found a local contractor to patch things up afterward--but it's important to go in with the right expectations and always ask questions! The team members we worked with deserve individual recognition: Brandan came out first to rule out any active plumbing leaks. Once he confirmed the mold wasn't plumbing-related, he kindly offered to inspect the rest of our new home's plumbing. He caught a few minor issues, explained his recommendations clearly, and provided no-pressure quotes. We are so relieved to finally have a trustworthy plumber on speed dial! He then immediately looped in their mold specialist, Ruben. Ruben arrived the very same day to assess the mold and provide a fair quote. He was incredibly sympathetic to our situation and reassured us that he would remove as little material as possible while keeping the home safe and thorough. We immediately knew we were in good hands. A few days later, Ruben and Ivan completed the work. They were punctual, efficient, and surprisingly quiet. Not only did they finish on time, but they also managed to save an entire wall and our builder shelves. Because they saved the wall, Ruben actually adjusted our final invoice down to reflect the lower material removal--a massive financial relief for first-time homebuyers. Ruben took extensive photos, walked me through the containment zone to explain their findings, and even returned the next day to walk my husband through the exact same breakdown so we were both fully informed. The final report they provided was incredibly thorough, detailing every single step with photographic evidence. My husband can be very picky about contracted work, and even he was completely impressed and had zero critiques. We were so incredibly stressed, and the calm presence and expertise this team brought into our home was invaluable. After a separate, highly disappointing experience with a different local plumbing company just days prior, "Good Time" completely restored our faith in local businesses. I cannot recommend them highly enough!

The tech was very courteous and arrived rather quickly, however, I must say the price $$ of the…read moreservice was extremely high

Wonderful employees! They cleaned up water damage in two rooms in our old home. We've dealt with…read moremany similar companies over the years. They are by far the best. They're clean, quick, courteous, and so helpful!

From the owner: Water damage can happen at any time, and you need a reliable company you can count on. At AZ…read moreFlooded, we provide fast and professional water damage restoration services around the clock. Whether you call us at 2 A.M. or midday, we will be there to assist you promptly. We strive to make your experience with us perfect and ensure that your property is restored efficiently. Always be sure to call us as soon as you notice water damage to prevent the growth of black mold. AZ Flooded is affiliated with Super Savers Restoration Inc., and we specialize in 24-hour flood service, emergency flood cleanup, and water damage restoration. Trust AZ Flooded for all your emergency flood service needs.

I had a great experience with Copper State Home Builders for remediation work in my basement. From…read morethe beginning, their team was professional, friendly, and easy to work with. They carefully assessed the situation, explained what needed to be done, and answered my questions in a way that was easy to understand. The crew worked efficiently and paid close attention to the affected areas, making sure the job was handled thoroughly. I was especially impressed with their positive attitude and the care they showed while working in my home. They kept the work area organized and cleaned up properly when the project was finished. Overall, the entire experience was smooth and much less stressful than I expected. I truly appreciate the great staff and quality work from Copper State Home Builders.

I was charged over $2500 for using a dehumidifier for 2 days ( don't think it was even necessary)…read more Beware of this company! They don't like to give prices up front. No transparency. I should have demanded pricing up front before they did anything. Expensive lesson.

Great service the reps explained the process in away I could understand and have kept myself and…read moreinsurance up to date daily. They have always been to my house on time when they said they would be here. I would recommend Patterson to everyone.

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was…read moreamazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate. They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP. I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing. They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

I called them on a weekend and they arrived to my home with in 45 minutes and avoid me having to…read morerepair my entire ceiling. They are very professional and prompt they kept me informed every step of the way on getting my house leak back to normal. They deal with my insurance directly so I had more peace of mind. Very glad I called them and would recommend to other people. Every thing is back to normal Thanks to Arizona Restoration specialist and team.

Called Dallin with concerns about mold. He walked me through a few things to check if it was mold…read morevs buildup. Very honest and straightforward. If we do need them 100% we will be calling back!

Did interior repair work. I did have to call back and remind them painting the wall was included…read morein the insurance estimate and amount I had just paid them...al.ost $600 just to paint one small hallway wall which I think is a ridiculous amount. I asked if I could just get a refund of that amount abd I'd paint it myself but was refused.

I had a pipe break in my upstairs bathroom which caused sewage water to leak through my kitchen…read morelight fixture. Yuck! I was in a complete panic when ADT Restoration showed up. From the moment they stepped foot through my door they were calming me down. They basically said that they were here now and everything would be fine. They walked through my house and showed extensive knowledge right away. They talked straight to the insurance company for me and I knew they were going to get the job done right. They put fans up to dry out my house on the first day and saved my home from mold! I cannot say enough about ADT Restoration! They are amazing. Randy, Trevor, and Dustin thank you so much for all that you do. Life savers you are.

BEWARE: SCAM TACTICS AND UNPROFESSIONAL CONDUCT…read more One of the most powerful things you can do is leave a truthful review -- especially when the safety of others is at risk.This company either shows up without being called, or you may be "referred" through a shady contractor or deceptive claim process. In our case, we never contacted them -- Parker & Sons contacted them. Once inside, they used what appeared to be a pin-type moisture meter, which is designed to measure moisture by pressing the metal pins directly into or firmly against a surface like drywall or wood. Instead, this individual waved the device around in the air and slid it across the floor -- a method that produces inaccurate and scientifically invalid readings. This behavior was misleading and unprofessional and deceptive. There were no visible company uniforms, no name tags, no proper business cards, and no verifiable credentials shown. They were unable to provide a working business phone line with voicemail or office contact. This is a red flag under the Arizona Consumer Fraud Act (A.R.S. § 44-1522) which prohibits misleading business practices, especially those that can financially harm consumers. We later confirmed: The phone number they called from had no professional voicemail The main business number listed online also has no voicemail set-up No one presented professional ID upon entering our home Under Arizona Revised Statutes § 13-1502, entering someone's home without proper identification under false pretenses can be construed as criminal trespass or fraudulent access -- especially if done for profit or manipulation. KNOW YOUR RIGHTS: You have the right to refuse entry to any business that does not show valid ID.You have the right to refuse entry to any business or individual who does not present valid photo identification, proof of employment, or contractor licensing. Simply viewing their ID is not enough -- most people cannot memorize names, badge numbers, or license info in a few seconds. You have the right to document this information, including taking a photo of their ID or business card, for your own safety and records -- especially when someone is entering your private home, photographing rooms, or assessing potential insurance work. You have the right to request all licensing and bonding information in writing. You have the right to verify phone numbers, company registration with the Arizona Corporation Commission, and to record interactions in your own home if you feel unsafe. Please do not blindly trust anyone who enters your home. Ask questions. Demand credentials. If they pressure or manipulate you, call the authorities because once you let them in authorities won't help the victims. We are now documenting this experience and reporting to: Arizona Attorney General's Office Better Business Bureau (BBB) Arizona Registrar of Contractors (ROC) Federal Trade Commission (FTC) You are not powerless -- and neither are we!

Wonderful customer service from start to finish! We noticed water under our floor one day. In a…read morepanic, we called a plumbing company who connected us with Dry Force. Mason came and helped figure out that we had a leak. He communicated with us and the plumbing company to start fixing the problem. Keaton took over our case, and he had been such a great help! He was quick to show up, answered all questions, got to work and addressed the problem promptly, and helped us with filing our claim with our insurance. We highly recommend Dry Force for any restoration needed! Great communication, great value, and very knowledgeable!

I met the owners and staff after I had a pipe burst in my house causing thousand of dollars of…read moredamage, The owners of the company Becci and Brian came out the same day. They were professional and extremely courteous. They handled all the insurance details and started the repairs the same day. They didn't just treat me like a customer but more like a family member.

i've had really bad luck with leaks in my home this year. Luckily I called fast track restoration…read moreright away and they showed up quickly to see what's going on. I feel like they are very honest in assessing what needs to be done. For example, today I thought for sure they were going to have to tear the basement apart and it would be a huge insurance claim, but it wasn't! They tested everything to make sure that we were good and gave inexpensive recommendations on how to fix what was damaged. These people are great!