What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I wanted to express my sincere gratitude for the outstanding customer service and honesty you…read moreprovided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service.

"Good time" is a great name for this company because working with them was such a good time. My…read morehusband and I bought our first home and while trying to do some minor upgrades, found mold. We panicked and our minds went to the worst. I found this company and decided to give them a try based on other reviews. everyone who came out was incredible and so friendly. They made the whole process painless and I actually really enjoyed meeting them, despite the circumstances. Each person was so kind and took care of the house as if it was their own. The thing I see other people upset with and something i didn't know going into this is that this company DOES NOT do the repairs after the remediation. This was no issue to me, and i was able to call around while they did the work and find someone local to come patch up the drywall once they were done. But if you're not prepared for that, i can see how that would be upsetting to someone. Be careful not to assume the work anyone will do and always ask every question that comes into your mind. Brandan came out first to check for plumbing issues and was able to determine that our mold was likely not plumbing, something we needed to rule out. After talking him to him about the situation and how we just bought the house, he offered to check the plumbing of the rest of the house and came back with some really good catches. Nothing major but he was able to explain what he would recommend, and gave us quotes but made it clear there was no pressure. Having someone who knew so much was really wonderful to have out and it made us kick ourselves for not having a plumber come out with the home inspector but now we have a solid plumber we know we can call when/if we need one! Brandan also said that the mold issue was now something that needed to go to their mold guy,Ruben and called him right up. Ruben was able to come out same day and give us a better idea of the situation and a quote for the remediation. The price was fair and he said he would try his best to remove as little as possible while still being safe and thorough. He was so kind as well and very sympathetic to our situation, we immediately felt like we were in good hands. Ruben and Ivan came out to do the remediation work a few days later and they were amazing. They showed up on time, were quick yet also quiet, got the work done in the quoted time AND managed to save me a whole wall and builder shelves. Ruben then said he would adjust the cost of the service to reflect that as well, literally couldn't get any better. Getting an unexpected mold issue means saving any bit of money we could was huge, this also saved us on the drywall repair we had to do later. Ruben took so many pictures and took the time to talk me through what they saw and brought me into the space to show me and made sure i understood. Then when he came back the next day to pick up the fan, he took the time to do the same with my husband who hadn't been there the day before to make sure we both had all our questions answered. Plus the report we got after was so extensive and wonderful. Not everyone will put the effort into writing up a whole report, and just claim the work was done but they had sections for each step and lots of pictures. This review might sound overly positive, someone might be like they must have done something that you can critique but even my husband who can be quite picky with the work other people do, was impressed and had no comments. We were so stressed and i cant tell you what a calm presence and years of knowledge can do for people like us. this really set the bar for me and made me very happy to went with a local company. I had another local plumber come out to fix something a few days before them and did not have a good experience at all and when they called to ask me how the work went i told them i left feeling not the best. I'm so glad we not only were able to get rid of the mold BUT found a new plumber to keep on speed dial.

I had a corroded and leaky supply line on my water heater. I don't have a plumber in the family, so…read moreI did a little research online and came across Good Times Plumbing. The reviews were really good so I decided to give them a try. They were able to fit me in on the same day while accommodating my schedule. When the technician, Brandon arrived, he was very pleasant and knowledgeable. We discussed the issue and he provided me with some solutions and pricing. The work described sounded like a thorough repair and the price seemed fair to me so he got to work. When he was done I was very pleased with the quality of work performed. Brandon left the area cleaner than it was before he started. The payment process was easy and pain free. I highly recommend this company if you want good quality work done.

Wonderful employees! They cleaned up water damage in two rooms in our old home. We've dealt with…read moremany similar companies over the years. They are by far the best. They're clean, quick, courteous, and so helpful!

From the owner: Water damage can happen at any time, and you need a reliable company you can count on. At AZ…read moreFlooded, we provide fast and professional water damage restoration services around the clock. Whether you call us at 2 A.M. or midday, we will be there to assist you promptly. We strive to make your experience with us perfect and ensure that your property is restored efficiently. Always be sure to call us as soon as you notice water damage to prevent the growth of black mold. AZ Flooded is affiliated with Super Savers Restoration Inc., and we specialize in 24-hour flood service, emergency flood cleanup, and water damage restoration. Trust AZ Flooded for all your emergency flood service needs.

À great company to work with. They have done demo and repair for us in the past. The handlers we…read morehave worked with have been great like Alley Parker for one of our jobs has been very professional and responds timely to anything that comes up, happy to help get things done! Likewise our mitigation specialist, Gene Faulkinbury, that came out was kind and curtious, explained things throughly so it made sense with out jargon talk, was easy to talk to, and the best part - A REAL HUMAN! No wasted time fighting voice prompts for 20 minutes to talk to someone either. If you have a problem come up, do yourself a favor - pass it by copper state. They will let you know where you stand, no games.

Copperstate was incredible to work with, I've gone with them 3 times now when I had issues with…read morewater damage; recently when my pipe burst at my rental house I wasn't sure who would be able to show up on an emergency basis especially on a Saturday. Not only did they show up extremely fast but the communication and professionalism from Gene was top notch. Always happy to have copper state to help me.

Great service the reps explained the process in away I could understand and have kept myself and…read moreinsurance up to date daily. They have always been to my house on time when they said they would be here. I would recommend Patterson to everyone.

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was…read moreamazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate. They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP. I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing. They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

I called them on a weekend and they arrived to my home with in 45 minutes and avoid me having to…read morerepair my entire ceiling. They are very professional and prompt they kept me informed every step of the way on getting my house leak back to normal. They deal with my insurance directly so I had more peace of mind. Very glad I called them and would recommend to other people. Every thing is back to normal Thanks to Arizona Restoration specialist and team.

RE: Arizona Restoration Specialists…read more We highly recommend this company. They were punctual, informative, efficient, and personable. We had a leak in the wall behind the washer and dryer. Apparently, it had been leaking for quite a while. (We found out that it was the washer drain pipe, so it only leaked when doing laundry.) We contacted Dallin at Arizona Restoration Specialist on Tuesday 1/13. Wednesday 1/14, Dallin came and inspected the damage and advised us of the process. He emailed us an estimate that afternoon. Thursday 1/15 we contacted Dallin and made arrangements for them to start work on Monday 1/19. The weekend gave us time to empty the freezer and move other items. Monday 1/19, Dallin and his crew arrived. They moved the washer, dryer, and freezer to the garage. They isolated the damaged area and removed all of the damage and mold. His crew discovered the broken washer drain pipe when removing the water damaged wall materials. They set up a dehumidifier and a blower to dry the area and clean the air. Wednesday 1/21, they checked on the progress, did more scrubbing on the wall studs, and made arrangements for an inspection. Thursday 1/22, Dallin inspected the work. The air quality inspection was completed by another company. Dallin made arrangements with a plumber to fix the broken pipe. The plumber arrived to inspect the pipe damage. They will return after the clearance from the air quality inspection. Friday 1/23, room air quality inspection passed. Dallin sent his crew to remove their equipment. The area was ready to be repaired. The plumber came over and replaced the broken pipe. Drywall work is next. All of this was accomplished in 10 days. Amazing!! The estimate was reasonable, the work done efficiently, and they left the area clean when they were done. These guys are amazing!! Louis & Sandra Parker

Did interior repair work. I did have to call back and remind them painting the wall was included…read morein the insurance estimate and amount I had just paid them...al.ost $600 just to paint one small hallway wall which I think is a ridiculous amount. I asked if I could just get a refund of that amount abd I'd paint it myself but was refused.

I had a pipe break in my upstairs bathroom which caused sewage water to leak through my kitchen…read morelight fixture. Yuck! I was in a complete panic when ADT Restoration showed up. From the moment they stepped foot through my door they were calming me down. They basically said that they were here now and everything would be fine. They walked through my house and showed extensive knowledge right away. They talked straight to the insurance company for me and I knew they were going to get the job done right. They put fans up to dry out my house on the first day and saved my home from mold! I cannot say enough about ADT Restoration! They are amazing. Randy, Trevor, and Dustin thank you so much for all that you do. Life savers you are.

My water heater decided to have her water break the night of my birthday. My garage was beginning…read moreto flood... So I called Parker and Sons and they came out determined it was necessary to get a new water heater in here and also set me up with dry force because my drywall and my sons drywall and baseboards were destroyed due to water damage Michael French came out and he gave me an estimate ran me through the process. He took pictures and videos from my insurance company and the claim which he handled from start to finish and he's maintained contact with the claim agent... Michael went ahead and took out my drywall. He set up fans, in both the garage and my son's room and gave me absolutely amazing. Customer service did the job with integrity, and did not take the situation for a ride with extra costs. He secured the safety of my homes structure and gave me hope lol NOT TO MENTION talked me out of a anxiety attack. Thank you Michael for being amazing

BEWARE: SCAM TACTICS AND UNPROFESSIONAL CONDUCT…read more One of the most powerful things you can do is leave a truthful review -- especially when the safety of others is at risk.This company either shows up without being called, or you may be "referred" through a shady contractor or deceptive claim process. In our case, we never contacted them -- Parker & Sons contacted them. Once inside, they used what appeared to be a pin-type moisture meter, which is designed to measure moisture by pressing the metal pins directly into or firmly against a surface like drywall or wood. Instead, this individual waved the device around in the air and slid it across the floor -- a method that produces inaccurate and scientifically invalid readings. This behavior was misleading and unprofessional and deceptive. There were no visible company uniforms, no name tags, no proper business cards, and no verifiable credentials shown. They were unable to provide a working business phone line with voicemail or office contact. This is a red flag under the Arizona Consumer Fraud Act (A.R.S. § 44-1522) which prohibits misleading business practices, especially those that can financially harm consumers. We later confirmed: The phone number they called from had no professional voicemail The main business number listed online also has no voicemail set-up No one presented professional ID upon entering our home Under Arizona Revised Statutes § 13-1502, entering someone's home without proper identification under false pretenses can be construed as criminal trespass or fraudulent access -- especially if done for profit or manipulation. KNOW YOUR RIGHTS: You have the right to refuse entry to any business that does not show valid ID.You have the right to refuse entry to any business or individual who does not present valid photo identification, proof of employment, or contractor licensing. Simply viewing their ID is not enough -- most people cannot memorize names, badge numbers, or license info in a few seconds. You have the right to document this information, including taking a photo of their ID or business card, for your own safety and records -- especially when someone is entering your private home, photographing rooms, or assessing potential insurance work. You have the right to request all licensing and bonding information in writing. You have the right to verify phone numbers, company registration with the Arizona Corporation Commission, and to record interactions in your own home if you feel unsafe. Please do not blindly trust anyone who enters your home. Ask questions. Demand credentials. If they pressure or manipulate you, call the authorities because once you let them in authorities won't help the victims. We are now documenting this experience and reporting to: Arizona Attorney General's Office Better Business Bureau (BBB) Arizona Registrar of Contractors (ROC) Federal Trade Commission (FTC) You are not powerless -- and neither are we!