What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I wanted to express my sincere gratitude for the outstanding customer service and honesty you…read moreprovided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service.

Like most people I never planned for a plumbing issue. One day we found mold at the base of a wall…read morebehind the shower and determined quickly we had a leak in the shower control valve. Only nine months ago we had new tile installed and it worried me we would have to rip some out to make this repair. Good Times Plumbing came to the rescue and I was really happy with their work. Our technician, Brandan, was professional, knowledgeable, and polite. He showed me exactly what was going on and relieved my worries when he told me he was able to fix the cartridge without messing with the tile. He also gave me great advice on the mold, remediation and made sure everything was buttoned up exactly like I wanted it. The entire process with Good Times was pleasant and efficient. From the very moment that we set the appointment, they kept me informed through text messages and made great use of the technology, including pictures and an emailed receipt. I would highly recommend them for your professional plumbing needs. They give you three choices on what level of service you want to pursue, but they'll work with you to make sure you get the right repair for your specific need. Well done!

I had a corroded and leaky supply line on my water heater. I don't have a plumber in the family, so…read moreI did a little research online and came across Good Times Plumbing. The reviews were really good so I decided to give them a try. They were able to fit me in on the same day while accommodating my schedule. When the technician, Brandon arrived, he was very pleasant and knowledgeable. We discussed the issue and he provided me with some solutions and pricing. The work described sounded like a thorough repair and the price seemed fair to me so he got to work. When he was done I was very pleased with the quality of work performed. Brandon left the area cleaner than it was before he started. The payment process was easy and pain free. I highly recommend this company if you want good quality work done.

Wonderful employees! They cleaned up water damage in two rooms in our old home. We've dealt with…read moremany similar companies over the years. They are by far the best. They're clean, quick, courteous, and so helpful!

From the owner: Water damage can happen at any time, and you need a reliable company you can count on. At AZ…read moreFlooded, we provide fast and professional water damage restoration services around the clock. Whether you call us at 2 A.M. or midday, we will be there to assist you promptly. We strive to make your experience with us perfect and ensure that your property is restored efficiently. Always be sure to call us as soon as you notice water damage to prevent the growth of black mold. AZ Flooded is affiliated with Super Savers Restoration Inc., and we specialize in 24-hour flood service, emergency flood cleanup, and water damage restoration. Trust AZ Flooded for all your emergency flood service needs.

Made me fell at ease about my toilet concerns that an plumber was also concerned aboutread more

Buyer beware-I spoke with Ben regarding a drain leak and after his 'inspection' informed me that it…read morewould be about $4-$5k because the tub needed to be ripped from the wall. I knew in that call we were done Copper State and Ben. I contacted a local handyman who quickly assessed the problem and $200 in parts plus $300 labor all fixed and back to normal! SHAMEFUL practice by these guys, I'd stay clear away

Great service the reps explained the process in away I could understand and have kept myself and…read moreinsurance up to date daily. They have always been to my house on time when they said they would be here. I would recommend Patterson to everyone.

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was…read moreamazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate. They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP. I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing. They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

Did interior repair work. I did have to call back and remind them painting the wall was included…read morein the insurance estimate and amount I had just paid them...al.ost $600 just to paint one small hallway wall which I think is a ridiculous amount. I asked if I could just get a refund of that amount abd I'd paint it myself but was refused.

I had a pipe break in my upstairs bathroom which caused sewage water to leak through my kitchen…read morelight fixture. Yuck! I was in a complete panic when ADT Restoration showed up. From the moment they stepped foot through my door they were calming me down. They basically said that they were here now and everything would be fine. They walked through my house and showed extensive knowledge right away. They talked straight to the insurance company for me and I knew they were going to get the job done right. They put fans up to dry out my house on the first day and saved my home from mold! I cannot say enough about ADT Restoration! They are amazing. Randy, Trevor, and Dustin thank you so much for all that you do. Life savers you are.

My water heater decided to have her water break the night of my birthday. My garage was beginning…read moreto flood... So I called Parker and Sons and they came out determined it was necessary to get a new water heater in here and also set me up with dry force because my drywall and my sons drywall and baseboards were destroyed due to water damage Michael French came out and he gave me an estimate ran me through the process. He took pictures and videos from my insurance company and the claim which he handled from start to finish and he's maintained contact with the claim agent... Michael went ahead and took out my drywall. He set up fans, in both the garage and my son's room and gave me absolutely amazing. Customer service did the job with integrity, and did not take the situation for a ride with extra costs. He secured the safety of my homes structure and gave me hope lol NOT TO MENTION talked me out of a anxiety attack. Thank you Michael for being amazing

BEWARE: SCAM TACTICS AND UNPROFESSIONAL CONDUCT…read more One of the most powerful things you can do is leave a truthful review -- especially when the safety of others is at risk.This company either shows up without being called, or you may be "referred" through a shady contractor or deceptive claim process. In our case, we never contacted them -- Parker & Sons contacted them. Once inside, they used what appeared to be a pin-type moisture meter, which is designed to measure moisture by pressing the metal pins directly into or firmly against a surface like drywall or wood. Instead, this individual waved the device around in the air and slid it across the floor -- a method that produces inaccurate and scientifically invalid readings. This behavior was misleading and unprofessional and deceptive. There were no visible company uniforms, no name tags, no proper business cards, and no verifiable credentials shown. They were unable to provide a working business phone line with voicemail or office contact. This is a red flag under the Arizona Consumer Fraud Act (A.R.S. § 44-1522) which prohibits misleading business practices, especially those that can financially harm consumers. We later confirmed: The phone number they called from had no professional voicemail The main business number listed online also has no voicemail set-up No one presented professional ID upon entering our home Under Arizona Revised Statutes § 13-1502, entering someone's home without proper identification under false pretenses can be construed as criminal trespass or fraudulent access -- especially if done for profit or manipulation. KNOW YOUR RIGHTS: You have the right to refuse entry to any business that does not show valid ID.You have the right to refuse entry to any business or individual who does not present valid photo identification, proof of employment, or contractor licensing. Simply viewing their ID is not enough -- most people cannot memorize names, badge numbers, or license info in a few seconds. You have the right to document this information, including taking a photo of their ID or business card, for your own safety and records -- especially when someone is entering your private home, photographing rooms, or assessing potential insurance work. You have the right to request all licensing and bonding information in writing. You have the right to verify phone numbers, company registration with the Arizona Corporation Commission, and to record interactions in your own home if you feel unsafe. Please do not blindly trust anyone who enters your home. Ask questions. Demand credentials. If they pressure or manipulate you, call the authorities because once you let them in authorities won't help the victims. We are now documenting this experience and reporting to: Arizona Attorney General's Office Better Business Bureau (BBB) Arizona Registrar of Contractors (ROC) Federal Trade Commission (FTC) You are not powerless -- and neither are we!

I met the owners and staff after I had a pipe burst in my house causing thousand of dollars of…read moredamage, The owners of the company Becci and Brian came out the same day. They were professional and extremely courteous. They handled all the insurance details and started the repairs the same day. They didn't just treat me like a customer but more like a family member.

i've had really bad luck with leaks in my home this year. Luckily I called fast track restoration…read moreright away and they showed up quickly to see what's going on. I feel like they are very honest in assessing what needs to be done. For example, today I thought for sure they were going to have to tear the basement apart and it would be a huge insurance claim, but it wasn't! They tested everything to make sure that we were good and gave inexpensive recommendations on how to fix what was damaged. These people are great!