The staff always knows that is needed and is very helpful. The time spent in there is less than 10…read moreminutes due to only knowing what I need, check me out. The perks programs are great as well.

I went in and asked for the coils that I usually order. The person behind the counter seemed like…read morehe didn't want to help me. He even went behind the display and then told me they didn't have the coil I use. So the next day I called and asked for the coil and wouldn't you know they had them in stock? I go in, and the same person is working. Tells me that they don't have the coils that I use. I told him that I called and he then pretended to have misunderstood me. I pretended to be a calm person and not verbally express how I felt. I am not sure if it was my complexion or if they didn't want to work, but there are enough vape shops in Jacksonville for me to get what I need along with good customer service.

It really doesn't get better than this! As the other reviewers have said, Blackhat is a 5 STAR…read moreestablishment. I was on my way to my folks house & decided to stop by as I had been meaning to do so for awhile. I love that this store is located in Murray Hill and so close to my home. As soon as I walked in the door, I was greeted immediately by members of their staff who showed me many, many options--NEVER pushy, were super knowledgeable and extremely patient with me. And when I say patient, I mean unflappable and accommodating to my needs. Having worked in retail for over 20 years, I have to commend this crew for knowing how to treat their existing and potential customers. I have not felt as comfortable and willing to buy in a retail store as with the experience I had today. Respectful, polite, well mannered, well spoken, mannerly, gracious, obliging, considerate, pleasant, cordial and civilized--that is the type of workers they have in this store. I started out with a nice male sales person, then ultimately Mia stepped in and worked with me after she helped me decide on the best E-Cig offered based on my needs. I decided to purchase a set that (altogether with case, chargers, flavors, refills and all I needed) cost just under $60 including tax! In addition, everyone in the entire store (including customers) seemed genuinely happy to help you. This is a fun store to visit and with such a great first experience, I know I will be back to get more "juice." FYI: Mia informed me that they just opened one up @ the Beaches--so for those who live out there...check it out! :)

I was in the area and I decided to stop in and check the place out. The gentleman and woman behind…read morethe counter were very responsive and helpful. My Husband smokes, but I do not. I was looking for a new flavor. The lady recommended a blueberry flavor, so that is what I got. I was not aware of this location. My Husband and I usually go to the Mayport location. I love the way the store is set up. Very nice. Now, I know if we are on the other side of the river, we can come here instead.

If I could leave zero starts I would they used to be so good I don't know if they're being ran by a…read moredifferent management They are extremely unprofessional I felt like I was bothering the blonde lady at the register. it looks so unkept the outside is just full of trash, even dog poo. It seems like they don't care about their establishment anymore

This place has really dropped in quality recently it seems. Bad customer service and defective…read moreexpired products seem to be the only thing you'll find here, spend your money elsewhere lol. If I could leave less than a star I would.

Went in to ask a question if they had my filter that I need for my electric rig and I was stood…read morewaiting while they let someone try every vape in the store while I sit and wait. That's not so bad but when I have a child who is filthy crawling on the floor barking at me and ran in between my legs and was grabbing all over my feet. I told the child I didn't want to play but they didn't listen and the mom just looked over and told her to leave me alone. The child didn't listen and grabbed at my feet again so I just left. A horrible experience and hope they get it together because not only is the selection very small here but the customer service today was horrible.

You HAVE to check this place out if you vape. Customer service is top notch. They have basically…read moreeverything someone that vapes would need such as full mods, tanks, coils, juices and batteries. They even have disposable vapes and other things but I mostly came for a replacement tank and ended up coming back for a battery. Their pricing is about what you would pay online or maybe even less if you add shipping. Every smoke shop I've been to have jacked up prices. Not here. There's even a loyalty program. Can't believe I live two blocks from here and have passed up this place so many times.

Worst customer service ever. Refuse to help or answer any questions about products then when you…read moreget annoyed he laughs at you. This has happened twice. Take your money to one of the Other many many smoking, vape stores in the area who are happy to do business with you.

Worst prices in Jacksonville, not to mention the man in there is always rude. Also always out of…read morenearly everything--so i just bought a vape that literally smells like cat litter. 0/10 don't recommend.

Went to New Leaf looking to purchase a set up as a gift for my boyfriend for Valentine's Day. We…read morehad been talking about him trying to quit so I went in fully unaware as to what this process entailed. Lindsey helped me out and was great at explaining everything from the tank to the coils to the liquid and nicotine levels. I went with a more basic set up to start and purchased one flavor and I spent just a little over $60. Not bad! Bonus is their return policy. If you don't like it you can return/exchange within 30 days, and if you don't have a receipt but they have you in their system then no worries! Also--military discount of 7% which is awesome!

Needed to a buy a battery and waited 20 min until I was seen. Would not recommend if in a rush…read more Great products, not so great customer service. Highly recommend having more people staffed.

So impressed with this place. Christian is THE vape guy in Jax. Not only is he super down to earth…read morebut when I say he knows his stuff, I mean he knows really his stuff. This OG hooked me up with exactly what I needed and for a great price too. Then? He sat down and helped me build my mod. Disposables, mods, tanks, RDA... come here and you won't leave disappointed. 11/10.

guy working there is hella nice. crazy good selection. price is also super good and has military…read morediscounts

Best price in town very nice shop always clean friendly people works there they have everything you…read morewill ask for

From the owner: Jax Smoke & Vape offers a wide variety of vape, cigars and all of your smoking needs. High quality,…read morelow prices, we always have discounts. Stop in today to check us out!

extremely educational, clean, great customer service. I believe the cashier on the shift's name was…read moreandrew, helped me make an educated decision on store products. 5/5, would recommend.

this place has been around for a long time and their prices are reasonable. This is probably one of…read moremy favorite smokes shops in Jacksonville and their service is really fast too. They're never really busy. I recommend this place to anybody.