I visited the ER for heart related problems. ER staff was knowledgeable and attentive while crazy busy. The checked me into the hospital for further testing and the level of care changed. However I sat in my room all afternoon and didn't see a doctor until the next morning. In the ER they discussed the 'cardiac team' that was going to guide me through a testing and treatment plan but the 'team' seems to be mythical, there is no 'team'. Dr Wani was mentioned by just about everyone but I never saw the man, even when I was taking a stress test. He must be very busy. Good facility but disappointed with the medical management. read more

I literally left them a 5 star review my first time in here for my first two surgeries when I was on the third floor. Second time in for the next two surgeries on the second floor has been an absolute nightmare. I went to my checkup appointment and was sent back for emergency surgery due to infection. Doctor Thomas or Thompson was giving me a hard time with pain medicine after surgery saying "it's the only reason I came to the emergency room" as if the doctor didn't tell me to get in there immediately!!!! My nurse treated me like a piece of garbage for absolutely no reason. I was treated like a drug addict for needing medication after multiple surgeries. Mind you I don't drink, smoke, or do anything. If you have any other choice in hospitals go anywhere else! I have never been treated so poorly in my life. My nurse Nolan was an absolute joke who acted like an angry nurse who failed attrying to be a doctor. I've never seen a nurse on such a weird power trip. I can truly say I have never been treated worse by anyone in my entire life than I was treated in this hospital. read more

Flagstaff Medical Center - Second surgery completed - Medical Centers Near Me - Flagstaff, Arizona

This place is okay the doctors made me wait for hours before they gave me stitches lesson learned driving to Vegas is safer in Emergencies read more

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Jan 8. Yes, they do have cameras in the rooms and I saw them. Yes that's a HIPPA violation. Another update, my friend was admitted AGAIN for the same thing. They first told him his intestine was twisted but could untwist on its own? Really? That seems impossible. Now that he's admitted again, they tell him he has stomach cancer? He hasn't ever got medicine only a hydration pack but he has had some CT scans. They released him a couple days later. I guess he's cured. I also found out that the first time he got released, I was busy but was going to send a uber so he could get home and that front receptionist... the daytime one w grey hair and glasses told me he was refusing all calls from me and wanted No Contact. I said I was going to organize a ride home so she could call me when he got released and she just kept screaming No Contact. I know it's a Wierd place but I found all that very odd and thought maybe my friend just wanted to sleep and didn't want any calls? I found out later that he never said that, no one told him I was on the phone or that he was getting calls and that he never told anyone to not put calls through. He asked why I didn't come by and he was sad that I didn't come to visit that last day(cuz I was there earlier and they said they would release him soon or tomorrow ) and he thought I was mad at him or upset with him for something. So he ended up trying to get a higher price taxi and was waiting in the lobby about 7 minutes after getting discharged and the security guard grabbed him by his coat and threw him out, like forced him out the door physically for trespassing? The guard didn't believe him and the workers and that receptionist didn't even help? I really mean it when I say KEEP YOUR EXPECTATIONS REALLY LOW HERE. It's a very strangely run place. Jan 4. Keep your expectations really low here as you will really be shocked by incidents you encounter. They don't really care for the patients here, the nurses only run tests ordered by the Dr. if you ask anyone staff for help, they all say "It's not my job" I told one lady, it's not my job either but I'm doing all the grunt work trying to get it handled! I see a lot of Wierd signs around the buildings promoting being nice to the workers there which seems as if they have a LOT of customer service and patient service problems. My sick friend never got medicine and was ignored a lot in the 4-5 days he was there. He was left dirty and refused use of the shower also. It's kind of a downhill low budget run place, with strange protocols. read more

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A family member was in FMC PACU and extended family traveled from Hawai'i, Tucson, Phoenix and across the country to see the family member, to be told we weren't allowed to wait in the identified PACU waiting room and were required to only wait in the main entrance waiting room by the information desk. In addition, the info desk noted they chose which waiting rooms were rotated and allowed visitors, therefore if we went into the identified waiting room the day prior it wasn't an option for the same visitors the next day, although there were other visitors in the same waiting room. The info desk female chased me down the hall to berate me about other visitors in the waiting room and threatened to take away visiting privileges for the family member in the ICU/PACU. To have flown over 7hrs from overseas and to be told I wasn't permitted to wait in the specialized waiting room was extremely unprofessional, when other visitors were also in the waiting room. The staff in the specialty could have addressed any concerns with visitors in their own waiting room. The experience at FMC was extremely unprofessional and rude to family members traveling afar. Family members are present for an emergency, not to just hangout in a hospital. The last thing anyone needs in a stressful situation is to be treated rudely by staff. This isn't my first experience at FMC as a guest and it's left a horrible impression on me. read more

Wish I could leave a negative review. The absolute nitwits here dropped my daughter at birth and she ended up in NICU because her first breath was horrible. DO NOT go here. I will never step foot in this building of arrogant, incompetent fools ever again. read more

If I could give a negative review for the front desk staff I would. The rest of the hospital staff 10+ stars they are amazing.

The wait took 3 hours, and it was disgusting. There was a guy throwing up and many sick people without masks. My mother dropped her AirPod and considered throwing it away! The floor was so dirty and the building looked old. The staff did not wipe down chairs or disinfect anything in between patients. There were multiple sliding doors that were sooo noisy and creaky that was dis jarring and distracting. The main problem was the staff, they were unhappy and didn't communicate at all. They did not show kindness as we watched one poor girl crying the entire night on/off and no one seemed to care or check in with her. We also had to sit in 3 waiting rooms just waiting for our turn. The doctors and staff talked openly about private medical manners in the waiting room and lobby, where all the patients can hear. So, there was little privacy. We did receive the care we needed and a prescription however, but the overall experience was not good unfortunately. I believe there are many things they could incorporate or change to make this a much more pleasant experience for customers/patients. read more

Keep track of when and what Time yoir M eds are dispensed I have an autoimmune condition that is always treated with pain meds. At the time my femar break and they have not accounted for the whole picture . Nor do they wal mow read more

The nurses in the ER are phenomenal but the good stops there. The Doctors refuse to listen and just make assumptions which made things 10x worse than they needed to be. The business office tries to bully you into a payment plan that fits them. Guess what I know the law and I will make payments as I see fit and can afford. This joke of a hospital got over $30k from my insurance and is calling and harassing me over $1k. Time to file a formal complaint and get these jokers to learn how to properly treat patients. read more

we came here after i had missed my menstrual cycle by a week, but was experiencing bad nausea and abdominal pain. i was paranoid that i was pregnant because im terrified of it and was really struggling with bad altitude sickness since i was only visiting flagstaff. i thought it was strange that the altitude sickness messed with my cycle. i went in and got treated like garbage. they tried to convince me to do tests i didn't want to do. they made it hard for me to leave the hospital and had little regard for the anxiety and panic i was feeling. i was crying from pain and panicking and a male nurse who was supposed to give me a transvaginal ultrasound told me he "didn't have time for this" after making us wait in the waiting room all morning. DO NOT GO HERE if you have feminine problems or mental health concerns!! they are not compassionate at all! i've never seen medical misogyny play out in real time until i came here. read more

My Dad was checked into the emergency department here late on a Tuesday night. The ED Nurses and Doctors showed care and provided detailed and timely updates on his condition. It took about 11 hours to get into a hospital room due to the facility being at full capacity. Now here for the past 3 days. Each Nurse and PCT that has been assigned to my Dad during his stay have been absolutely great. So caring and attentive while providing exceptional medical attention. So thankful these handful or people are here for my Dad. read more

In June I was brought to the emergency room with a probable concussion. Was in and out in a timely fashion, however I was never given any explicit discharge instructions on what to do or not to do with a concussion. When I asked when I could resume normal activities, was just told when you stop having a headache. Wasn't given any restrictions on anything. Found out the hard way that driving too much definitely wasn't a good idea (but I was never told I couldn't). Having a fairly significant head injury you'd think that when I was discharged I would have been wheeled out to the entrance in a wheelchair (was having a hard time standing and walking) but no, I was just released to walk out hanging on my husband for stability. I've had various dealings with FMC over the years and they have not been the best and this was just the most recent. They were way more concerned with all the drunks lined up along the wall in recliner chairs. read more

If you have ANY options, don't go to this ER!! I went in for my aortic Aneurysm concerns. First off the person that tried to take my BP used the machine instead of a manual. it left bruises on my arm. I asked for the Manual procedure. I take my BP every day and know you do not have to hurt a person to get a correct reading. Admissions Personnel are incompetent. if they were educated people they would know that aneurysms DON'T WAIT for slow people or excuses. I waited for over an hour and with 6 people ahead of me, I left and went home. I would rather die in my bed at home than in the Flagstaff ER waiting room!! I was told they didn't have any doctors working the ER?? This place is a disgrace to Flagstaff I moved here from Colorado to be with my family. Considering returning to Colorado b/c of this lame facility!! read more

I'd give zero stars if possible due to the staff being unbelievably rude and belittling as I was going through intense pain and trauma. They accused me of intentionally sitting up to avoid an mri I guess, even after I told them I was having involuntary muscle spasms. They cursed at me and then got mad when I cursed back at them and basically insinuated that they were going to let me suffer because they didn't like me. You'd be better off with Dr. Kevorkian. Do not go here, they suck and they don't care. read more

HORRIBLE front desk very rude and snobby she kept giving us a hard time the whole time her name is JAMIE. The nurse Ryan very rude and entitled did not help my mom my mom thought she was having a heart attack and the nurse (RYAN) did nothing told her it was anxiety and didn't believe her, she was in excruciating pain. He should be FIRED. The front desk kept changing the "rules" on how we visited my mom. The Doctor on call was suppose to check on my mom and didn't even stop by to see her (Dr Jeffrey R. Gamber). The Dr finally came in 1 day later (Jeffery) and was trying to cover his butt and lying and did not tell the original doctor what was going on, very unprofessional was not making sense. Not one Doctor went over how the procedure/ surgery went or what my mother should expect after surgery. Would not be coming back to this hospital EVER! If I could give it negative stars I would!! read more

I had emergency gall bladder surgery here in January. The care I received was excellent. However, they sent me a cash pay bill for $16,300. I called back, gave them my insurance information. They then billed my insurance over $28,000 for the exact same charges. They collected $7700 from my insurance, now tell me I owe them $17,400. Which is over a thousand more than I would have paid cash. This is clearly unethical. I have called many times to attempt to negotiate a reasonable pay off. They are completely unreasonable. This is absolutely unethical. read more

If I too could give zero stars I would. Gosh. Where do I even start? The staff at this facility are incompetent and also LIARS. For the past two nights they have refused to allow me to speak to my mother who is in their care. I called them last night waiting to speak to THE nurse who was caring for my mother that evening, but they refused to let me speak to her, all night long, even after they told me that she would be calling me back. and On TOP of that, the FCM Security guard who refused to give me his name , told me only TODAY, that LAST NIGHT, when i was CALLING THEM FOR AN UPDATE, that he had taken her cell phone away from her. I asked him well when did that happen? he indicated a time of day that coincided with the time of day i had been calling them asking to speak to my mothers nurse and get an update on her care. I asked him well why didn't you tell me that last night when I was calling? He told me I didn't have to tell you that" What??? Then he tells me that I was "harassing them" by calling all night. How ridiculous is that? I am literally CALLING THESE PEOPLE TO GATHER INFORMATION ABOUT MY MOTHER, THEY WONT LET ME SPEAK TO HER, AND THEY TAKE HER CELL PHONE IN THE PROCESS AND DONT TELL ME UNTIL THE NEXT DAY that they will not give it back to her? I asked him once again, why didn't you tell me this last night all those times I called ? he told me "well you didn't ask!" Clearly now, the only way I can speak to my mother IS directly to her through her cell phone, because they will not transfer me to her, so what do they do? THEY TAKE HER CELLPHONE FROM HER SO THAT I CANNOT CONTACT HER ON MY OWN. Wow. This facility harbors a faculty that is insensitive at best. They are inflammatory and condescending in their communications. And retaliatory when callers to not bend to their condescending and inflammatory demands. DO NOT trust this facility to care for your loved ones. The operators and security personal are petty. Condescension, disrespect, and pettiness have NO PLACE in healthcare. They took my mothers cell phone from her, and didnt even tell me about it even though I was calling them that evening to speak to the nurse who was on hand when my mother told me she was dizzy and falling out of her bed. They denied that she fell out of her bed - BUT ALSO refused to allow me to speak to the attending nurse for the rest of the night and also took my mothers phone away the same night that I was calling and asking to speak to the nurse. The arrogant security guard told me today, not last night when i was calling, but TODAY, that he took from her because AT THE SAME TIKME I WAS CALLING THEM AND ASKING ABOUT HER, SHE was using her cell phone to call 911 on them and told the police that she was being abused. And clearly, my mother was RIGHT! she WAS INDEED BEING ABUSED. AND SO WAS I! so she was RIGHT to call 911 on Them. And now she has no phone to let me know what is happening and also anytime i call now I am deferred and not allowed to be patched through to speak to her. SHAME ON FLAGSTAFF MEDICAL. what kind of "care" facility are you running? NICK?? HELP!! Is this the staff that you supervise? AND IS THIS OKAY?? I have recordings of my phone calls tonight with AMBER the operator in particular. Her rude, disrespectful, and condescending tone are in full display. Send me your email and I am happy to forward my recorded experience to you. The staff at this facility should be ASHAMED. and the people who "trained" them and who also allow this egregious insensitivity should be ashamed also. read more

From the onset of a lazy male information desk personnel that would rather gossip with the male security guard instead of doing their job, to poorly light hallways and the smell of uncleanliness, I wouldn't recommend this faculty to a sick cat. When told that they were incompetent, the front personnel doubled down on their laziness and stated that I am wrong for expect someone to be competent and efficient at their job. I've worked in the medical profession for most of my career on the administration side of the profession and can stay with clarity that the attention to the workings of the hospital is negligent. read more

I've unfortunately been to this hospital twice in the last month. The first visit was for classic heart attack symptoms. I went to NextCare first who did a couple ekg tests then freaked out and told me to go to the ER immediately. I essentially ended up wasting 4 hours there just to be told by the physician that none of the medical staff actually know what they're doing and that nothing is wrong with me. My most recent visit was after a crash on the freeway. After 8 hours and over a dozen different medical staff talking with me, I was sent home with all sorts of pain killers and told that I hadn't broken anything. Later on I get seen by an orthopedic doctor, and it took both of us less than 5 minutes of looking through my radiology images before we found a fracture in my neck. So thank you Flagstaff, apparently nobody in that hospital knows what they're doing. read more

If there were zero stars, I would recommend it. DO NOT TAKE ELDERS HERE! For 1.5 weeks, doctors and nurses were pushing me to pull the plug on my father. Unlike my brother in law that was seen last month on November. They said they couldn't help him and to say our good bye. Sadly, my brother in law passed away. Not given a second chance. But with my father. We said, NO! We had to switch doctors and a RN nurse because they kept saying, "He's old. It will not work." Being negative. We fought for our father's life and it work. We got him a surgery done then transferred (thank goodness) to Phoenix. He's alive.... Don't let doctors or nurses bully you. You fight for your family. Don't give up. Please... Don't take your elders here. read more

Flagstaff Medical Center - Medical Centers Near Me - Flagstaff, Arizona

I became short of breath from what I thought was a sinus infection and cough at the Grand Canyon so we drove to Flagstaff Medical Center emergency room. I was seen right away by the ER nurses. They took my vitals and blood samples and figured out I had a viral pneumonia. The higher altitude didn't help my breathing (I normally live at sea level in California), which raised my heart rate to the point I had atrial fibrillation so they put me on oxygen and gave me nebulizer breathing treatments and heart rate lowering medication right away. I also got a chest x-ray, CT scan, and ultrasound for my lungs and heart. All of the nurses and doctor at Flagstaff were outstanding and very thorough in figuring out what was wrong and applied the proper treatments to get me back on my feet in 3 days. I sure am glad I went to this Flagstaff hospital since I think I might have died if I didn't. They saved my life. read more

never consented to take my blood from my arm they dont ask when they do anything log waits never the right pills meds seems like they dont even ask what happened read more

if minor, non-life threatening need: use an urgent care. for emergencies travel to a well recommended er in phonix. avg wait time for er provider is 3-4 hours. you can be at a competent er in phoenix in less time and see a board. certified physician. tip: assemble your basic medical info: current diagnoses, meds, surgeries, current pcp, diagnostic lab & radiology reports for previous year. be polite!! be honest & direct. er work is hard!! the best patients get the best & prompt care. do not waste time at fmc!! in a true emergency time is the most important factor. a good er will begin treating you as they ask questions. trust me!! i'm an rn-c with 30 years of experience. some providers must be avoided until they go broke!! let the fmc's of this world be the walk-in care for uninsured with non- emergent issues!! never seek medical care for disease or injury from flagstaff hospital er!! read more

This review is about the security person. We have had two encounters with this lady over the past two years! Middle age blondish gray shoulder length hair, curly! She is EXTREMELY RUDE!! Keeping in mind the that we are here for cancer treatments! She has Zero tact, zero customer service, and is flat out hateful! Her attitude toward patients and the public are that of someone who needs termination! If you can't do your job with respect and compassion, stay home! read more

Flagstaff Medical Center - This is the parking lot that she circles. Yelling out the window at patients from her little suv. - Medical Centers Near Me - Flagstaff, Arizona

They are well organized and handled multiple admits and discharges in the same week with ease and no confusion. Staff is busy but very helpful. read more

This review is for all in Flagstaff that don't think they need a new hospital. I have never experienced such an old building and it looks like it. This is NOT a comment about the care. The offices, waiting areas are dingy, carpet is way beyond its usable life. There is NOT parking. The garage is full. What about valet parking since parking is such a nightmare. I could go on but I feel dirty even being here. read more

I have had multiple bad experiences here and would recommend going to Phoenix for any and all medical care. I've waited on the floor of the emergency room in screaming pain for 6 hours without being seen, only to be billed for ER services anyway. I've had images performed, only to have the person doing the images "lose" them and have to go back to deal with it. Most recently I had an MRI, and the radiology department refused to send the results to the ordering physician. I had to go and sign a form to get the stupid MRI on a CD so my doctor can actually see the scan and treat me. There is literally no department in this hospital that is functioning. If you have an emergency, it is quicker to drive to Phoenix than to wait at this place. If you have a non emergency, expect third world medical treatment from doctors with a two digit IQ at this dump. The terrible reviews are all true. Go to the valley for your healthcare needs. read more

Would not recommend going here for an actual emergency. Went there last night due to the urgent care facilities being closed and was treated with disdain and disconcern by the nursing staff. Nursing staff spent more time flirting with the multiple security team members who were hanging out in an empty er room than they did providing patient center care. Imo it would have been better to have gone to a phx hospital than to waste multiple hours at this facility not being seen. read more

We got wonderful care!! I am a retired RN and should know what good care is!! Highly recommend this hospital!

Never again, I would rather die than set foot in this rude uncaring incompetent place again. Majority of staff are rude and uncaring about it! When I have brought this fact up with their medical staff, they will tell you that this statement is true and that they would never try defending the hospital against those allegations and are well aware of their reputation of being one of the worst caring hospitals in the country. I have been brought in by ambulance for damage lower back, and a broken neck and had to sit in the waiting room for over five hours without care or medication just a no care attitude and if you don't like it you can leave. In fact some of the very worst are the staff who are hired to help with patients relationship and to train new staff members. I have worked in some of top hospitals in this state and have never seen a more rude uncaring staff. As a note this attitude seems to be a strong behavior among the youngest and older of the medical staff, showing that this type of behavior is encouraged by the hospital staff. Instead of being discouraged corrected or frond upon by older supervisory staff to create a more customer friendly setting. Next time that I am placed with the need of medical care I'll prefer to set in a corner at home and die then to be tortured to death with this hospitals uncaring rudeness and there ability to create and amplify a stressful citation. This is a hospital that makes you wait five hours with a 10 out 10 pain level to receive a Tylenol or an Ibuprofen. The writer of this note has been recognized as one of the leading experts in the field of crisis intervention in this country. Timothy Feavel. President of Action, Inc. and Action Against Violence. P.S. throughout this hospital they have small signs saying that they are here to help and not hurt. Facts have shown that if they tried more of the first they wouldn't have any need to worry about the second part. People in their time of need usually show a real appreciation and respect for the care they receive, even wild animals will do this without the threat of retaliation over them. Think kindness and care for your fellow human, not pain and punishment or find a different career. read more

I normally don't write reviews or judge a place because of a review but I can say this ...the negative reviews on this hospital are true. Last night I was sent there after a doctors appt for an infection in my leg. I started out in the er and was treated very badly until I finally left. I never seen anything like it. After 11 hrs waiting to be admitted I put my street close back on left. I also worked in a hospital giving medical care so I have been on both sides of the spectrum and I would have never treated pts the way I was treated and if the care that was being given to pts where I worked was anything like the care that is being given I would have been ashamed. I am not going to give details but I wouldn't not even bring my dog to have his care there. Those nurses should be ashamed to call them selves nurses and their licenses should be revoked. I can only bet they would never bring somebody they loved for care. I spent over 12 hours waiting for care and I am now sitting at hm in worse shape than I was looking for another hospital. What a disgrace and they need to clean house with respect to the nursing staff. Don't go there, read more

do not come here. even if you are in a medical emergency do not come here. you will wait over 4 hours to not be seen by a doctor and in the end will not be prescribed anything. not to mention the front desk workers are incompetent and rude. during my visit sitting in the waiting room i watched multiple homeless people come in and be addressed with no respect or understanding. not to mention this place does absolutely nothing to help patients who need care urgently. i sat in a waiting room for multiple hours listening to adults uncontrollably scream in pain and absolutely no word or concern from anyone working in the front. i repeat do not come here. if i could give it 0 stars i would. read more

Im Literally writing this as I'm sitting in the hospital. Not to sound rude but we literally waited 4 hrs in the waiting room just to get put in a "Covid" room because my husband had right side abdominal pain. The Dr or charge Nurse or any one for that matter has come in the room since 4 hrs ago when they drew blood. Its actually funny bc he took the leads off for about 30 min and nobody came to check. And after hearing the beeping we actually turned off the monitor. And guess what? That's right not a single person still has come to check and it's been about 20 min. Horrible staff there too busy talking and laughing in the hall and not worried about people. Disgusting hospital and I'm livid. So unless it's your last resort don't waste your health, time, insurance. Oh I heard the nurse in the hall say, "They turned the monitor off". And someone else reply "I hate when they do that". read more

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Was sent from Sedona Urgent care to be admitted here and they couldn't careless about doctors orders!! From urgent to none urgent level after being seen by Nurse in this forsaken hole they call a Medical ER center! Other people were here after us and and were seen and gone! Maybe we are not the right skin color for this place? Stay away if you want to live! P.S Still waiting after 3 hours!! Just going to leave at this point!! AWFUL experience for my first visit to ER!! read more

My wife was admitted to this facility we found that every patient room had surveillance cameras overlooking each bed and the cameras had infra red lights to see in the dark. All the cameras were on and working. After i brought it up to staff they said its for patient safety but the people who have access to the cameras are not part of patient care. I had them remove the camera, what a huge HIPPA violation. This is a lawsuit waiting to happen. Cant wait till i speak to there administrators over this. read more

Only go here if you are dying. Slowest and most incompetent ER I have ever been in. Waited with severe abdominal pain for hours in the lobby. Do not go here. read more

I lived in Flag in 2020-21 for college. This happened in 2021, its 2025 and i'm now more over my shyness from just being 19 and this event just really bothers me to this day. I was having some severe stomach pains like something had ruptured. My boyfriend at the time drove to this place. I walked in as he went to park the car. I wait a couple minutes for my turn at he front desk and explained my situation to the front desk people. The front desk lady made it incredibly clear that she rolled their eyes at me and audibly huffed and asked if I was sure there was nowhere else to go. I was painfully shy at the time and anxiously apologized and checked my phone and said the next nearest place was too far and I didn't want to risk waiting, I didn't know what was happening. They got a calmer lady to check me in. The new lady just asked the routine questions and did her job like you would expect but I was just so grateful for her at the time. Around here my boyfriend walked in and the staff all got incredibly anxious. He was a tall and very fit but sweet as polite as humanly possible. They asked him to leave and he looked around at who they were talking to and pointed at himself in confusion. When he walked up to talk to the desk a man in scrubs shot out from behind the desk and started screaming at him that he needed to leave. I had forgotten my wallet and ID and handed him my car keys and very audibly asked him that i'll be fine on my own and to please just go to his apartment and get my wallet, it should be in my purse. The staff were pissed and one lady advised I shouldn't trust him. When he came back I thanked him and the staff (this is around 6 people) glared at him. I went into the back and was put into a room it was Covid and I would rather die than ask for any more help so I just laid in the cold room, shivering in my gown for 6 hours. It was a pain in what I thought was my abdomen, at the end of the night when they figured out it was in my pelvic area three people huffed and sighed and rolled their eyes and threw their arms in the air and asked why I didn't tell them. The new doctor on shift had figured it out because I pointed at and described the spot like I had been doing. Most of what I did for that time was just wait and have a nurse occasionally come in to tell me I should give up and leave. They did do some medical stuff. They gave me 3 STD tests including blood draws. Maybe I'm just spiteful but I mostly think they did this because I told them I have panic attacks when I get my blood drawn. The staff were angry at me each time the tests came back negative and said this couldn't be possible and they needed to run it again. Three times?? I'm pretty sure there was a doctor I met early on but I really can't remember much about him, I met him for maybe a minute. Most of the night was just nurses, saline, and STD tests. Finally the staff switched to morning shift and I got new nurses and met a doctor. I also met an EMT who was a friend of a friend. He asked why I was shivering and said there were warm blankets. He got me a couple. The doctor seemed concerned and confused about my papers. He asked if they had done an ultrasound, they said they hadn't so I got that done in about 15 minutes and he came back to say it was a cyst that had grown large and burst. I should be fine, he was sympathetic that the feeling could easily be mistaken for a burst appendix or something of that sort. He asked why I had been here for 6 hours. It would be one thing if there was one rude staff member but the whole experience made me distrust the medical system. I was scared, cold, and alone. I'm sure the people were overworked but so much of it felt purposeful and negligent i'm sure the statute of limitations is up but I just wanted to put out a warning for others. read more

My 18 year old son visited the hospital in Flagstaff for intense abdominal pain, after several tests they determined due to his vomiting in the morning, he had air between his lungs and muscles, which is very painful, not the appendicitis he thought he had. They gave him pain medication and an IV, monitored him for 5 hours. At that time he felt better and requested to leave. The doctor told him he needed to stay the night for observation. I spoke with his doctor in Mexico and was advised it was not necessary. TOTAL MONEY GRAB ON THEIR PART. He checked out with no documentation and when I called about the bill, they refused to talk to me because he is not a minor. I got him on the phone for a 3 way call and we requested a copy of all pertinent information to present to our insurance company. They said the billing was "not ready" and it would be a few days. When I called back after a week of hearing nothing, I was told they no longer allow 3 way calls!! Finally, my son had to go personally to the hospital and wait an hour for the documentation. The doctor on call made a notation that my son's family was from Mexico and was worried that we had not met the deductible on our health insurance and as a result he signed out AGAINST DOCTORS THE RECOMMENDATION! My son does not even know about his medical insurance terms and did not say that. We sent the notes and billing and our insurance company denied the claim for that one sentence. I tried to call the number listed on-line to talk to the doctor, the number is DISCONNECTED! I then called the hospital and was told they DO NOT HAVE A TELEPHONE NUMBER FOR A DOCTOR WHO PRACTICES AT THEIR HOSPITAL!! read more

It's the best, because it's the only choice. Awards don't mean much. The registered nurses are amazing. Doctors don't stick around. Front desk talks a lot of crap behind that glass. Always praying for a good experience before going in. It's a hit or miss. I could sit here and tell the horror stories but there isn't time nor space for that. It's a merry go round because they don't treat employees well so those much needed good employees leave. Double standards on care. If flag is gonna keep growing at this rate, we need a second hospital. It's worth it to drive to phoenix for care if you can. read more